When to reconfigure or reload software
r options have not resolved the problem, consider reconfiguring the system. Before you take this
p:
current and the configuration is correct.
bleshooting information you have collected to this point.
efore you start. Test the backups using a backup utility.
lication software resources to be sure you have the latest
o
perating system documentation for more information.
epair Diskette. If the operating system was factory-installed,
mergency Repair Disk Utility. Refer to the
ocumentation for more information.
tation for information.
Linux operating systems
g information specific to Linux operating systems, refer to the Linux for ProLiant website
roducts/servers/linux
If all othe
ste
1.
Weigh the projected downtime of a software reload against the time spent troubleshooting
intermittent problems. It may be advantageous to start over by removing and reinstalling the problem
software.
2.
Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the
software.
3.
Be sure the server ROM is
4.
Be sure you have printed records of all trou
5.
Be sure you have two good backups b
6.
Check the operating system and app
information.
7.
If the last-known functioning configuration does not work, try to recover the system with operating
system recovery software:
Microsoft® operating systems:
Windows Server® 2003—Automated System Recovery Diskette. If the operating system was
factory-installed, click
Start>All Programs>Accessories>System Tools
to access the backup utility.
Refer to the o
Windows® 2000—Emergency R
click
Start>Programs
>
System Tools
to access the E
operating system d
o
Linux—Refer to the operating system documen
For troubleshootin
(
http://h18000.www1.hp.com/p
).
Application software problems
up
1.
for entries indicating why the software failed.
ck the support website of the software vendor for known problems.
4.
Review log files for changes made to the server which may have caused the problem.
r viruses with an updated virus scan utility.
Errors o
a software setting is changed
Actio
what changes were made, and then change settings to the
original configuration.
Software locks
Action
:
Check the application log and operating system log
2.
Check for incompatibility with other software on the server.
3.
Che
5.
Scan the server fo
ccur after
n
: Check the system logs to determine
Troubleshooting 75
Summary of Contents for ProLiant ML100 Series
Page 96: ...Technical support 96 ...
Page 97: ...Technical support 97 ...
