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HP ProLiant ML100 Series User Manual Download Page 81

 

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/etc/modules.conf or etc/conf.modules 

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If HP drivers are installed: 

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Version of the drivers used 

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/etc/lilo.conf or /etc/grub.conf 

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/etc/fstab 

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List of drivers 

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A list of each third-party hardware component installed, with the firmware revisions 

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A list of each third-party software component installed, with the versions 

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A detailed description of the problem and any associated error messages 

Troubleshooting 81 

Summary of Contents for ProLiant ML100 Series

Page 1: ...HP ProLiant ML100 Series Server User Guide For HP ProLiant ML150 G6 Servers Part Number 501528 002 May 2009 Second Edition a ...

Page 2: ...onstrued as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of com...

Page 3: ...Processor option 13 SAS and SATA hard drive options 16 Hard drive LED cable option 16 Removable media device option 17 Memory options 18 Memory subsystem architecture 19 Single dual and quad rank DIMMs 19 DIMM identification 19 Memory configurations 20 General DIMM slot population guidelines 21 Installing DIMMs 23 Expansion board options 24 HP Trusted Platform Module option 26 Installing the Trust...

Page 4: ...D driver with a USB diskette drive 37 Installing the Embedded SATA RAID driver using Virtual Floppy 37 USB diskette and CD ROM drives 38 Installing an operating system 38 Installing a supported Microsoft Windows OS 38 Installing a supported Linux or NetWare OS 39 Troubleshooting 40 Pre diagnostic steps 40 Important safety information 40 Symptom information 42 Preparing the server for diagnosis 42 ...

Page 5: ...3 FCC rating label 83 Class A equipment 83 Class B equipment 83 Declaration of conformity for products marked with the FCC logo United States only 84 Modifications 84 Cables 84 Canadian notice Avis Canadien 85 European Union regulatory notice 85 Disposal of waste equipment by users in private households in the European Union 85 Japanese notice 86 BSMI notice 86 Korean notice 86 Chinese notice 87 L...

Page 6: ...tion 3 Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber 4 Disconnect the power cords The system is now without power Remove the tower bezel 1 Insert the key provided with the server and turn clockwise to unlock the bezel The key is provided for the service person using model HSTNS 7105 with the ...

Page 7: ...age 1 Power down the server on page 6 2 Do one of the following o Unlock and remove the bezel Remove the tower bezel on page 6 o Extend the server from the rack 3 Remove the thumbscrew 4 Slide the access panel back 5 Lift and remove the access panel To replace the component reverse the removal procedure For server specific information see the installation sheet that ships with the server Operation...

Page 8: ...rt o 6 hour call to repair o 4 hour 24x7 same day o 4 hour same business day Software support o Microsoft o Linux Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant htm...

Page 9: ...the gaps between the tical space in the rack is not filled by a serv components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in impro cooling that can lead...

Page 10: ...to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority havi CAUTION Protect the server from power fluctuations and temporary interruptions with a from damage ration during a power regulating uninterruptible power supply UPS This device protects the hardware caused by power surges and voltage spikes and keeps the system in ope ...

Page 11: ... for any re WARNING To reduce the risk of persona rack At least two people are needed to safe l injury or equipment damage when unloading a ly unload the rack from the pallet An empty 42U Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become ...

Page 12: ...ion The drivers may have com support updates that are available on the HP website http www hp Registering the server ver refer to the HP Registration website http register hp com Follow the on screen instructions to begin the installation process To register the ser Setup 12 ...

Page 13: ...ails the system automatically boots from proc processor failure message The server uses embedded PPMs as DC to DC converters to provide th CAUTION To prevent possible server malfunction do not mix proce cache sizes Refer to the label on the processor heatsink for a desc ssors of different speeds or ription of the processor CAUTION To avoid damage to the processor and system board only should attem...

Page 14: ...rotective cover IMPORTANT Be sure the processor remains inside the processor installation tool 6 If the processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 14 ...

Page 15: ...tion tool with the socket and install the processor 8 Press down firmly until the processor installation tool clicks and separates from the processor and r installation tool then remove the processo Hardware options installation 15 ...

Page 16: ...rd drives only w SAS or SATA hard drives with an optional SAS controller For optimal performance avoid mixing SAS and SATA hard drives To install a hard drive see the server installation sheet on the HP website http www hp com go bizsupport Hard drive LED cable option An optional hard drive LED cable is required for hot plug hard drive LED fu storage controller To connect the hard drive LED cable ...

Page 17: ... Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 10 Power up the server on page 6 Removable media device option NOTE This process only represents one installation method For spe installing the media device into the server refer to the installation sh To install the component 1 Power down the server on page 6 2 Do one of the following o Unl...

Page 18: ...Slide the server back into the rack 14 Power up the server on page 6 ory options IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix auses the server to halt during BIOS initialization these two types c The memo DIMM w information applies to that type only All memory The server supports the following DIMM speeds Single and dual rank PC3 10600 DDR 1333 DIMMs operating ...

Page 19: ...s To understand and configure memory protection modes properly an understanding of single dual and d ra lpful ration requirements are based on these classifications A single rank DIMM has one s that is accessed while writing to or reading from the k DIMM single rank DIMMs on the same module with only one rank accessible at a tim two dual rank DIMMs on the same one rank is accessible at a time The ...

Page 20: ... server supports the following AMP modes given DIMM size while providing up e This mode is the default option for a SU If the requested AMP mode is not pp oots in Advanced ECC mode For more p Utility on page 30 ry configurations Advanced ECC provides the greatest memory capacity for a to 8 bit error correction depending on the specific DIMM typ this server Lockstep provides enhanced protection whi...

Page 21: ...st have identical HP part numbers Channel 3 is not populated Because channel 3 cannot be r than Advanced ECC General DIMM slot population guidelines y cessors as evenly as possible Do not mix Unbuffered and Registered PC3 DIMMs Each channel supports up to two Unbuffered DIMMs The server supports a maximum of 12 GB w single or dual rank UDIMMs single bit memory errors and detect multi bit memory er...

Page 22: ...urations with multiple processors populate the DIMM slots for each proc o UDIMM Sequentially in alphabetical order A through F lation guidelines st Observ nd 2 for each installed processor annel 3 for any processor entical ocessor must have a valid Lockstep Memory configuration ocessor may have a different valid Lockstep Memory ed ECC population guidelines For Advanced ECC mode configu Observe the...

Page 23: ...ulation order For Lockstep memory mode con processor in the following ord RDIMM o First A and B o Next D and E o Do not populate slots C or F o First A and B o Do not populate slots C or F After installing the DIMMs use RBSU to configure the lockstep memory on page 31 g DIMMs CAUTION To avoid damage to the hard drives memory and other system components the blanks and access panel must be installed...

Page 24: ...Ms see the s the HP website http www hp com go bizsupport Expansion board options For server specific expansion board installation instructions refer to the installation the server sheet that ships with CAUTION To prevent damage to the server or ex remove all AC power cords before removing or installing the expansion boards pansion boards power down the server and To install the compon 1 we 2 Do o...

Page 25: ...o not operate the server unless nsion board installed all PCI slots have either an expansion slot cover or an expa 5 Remove the expansion slot cover IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board Hardware options installation 25 ...

Page 26: ...hips with the expansion board for more information ll the access panel 10 Do one of the following o Close or install the tow o Slide the server back into the rack Connect any required external cables 12 Power up the server on page 6 ru ted Platform Module option Use thes instructions to install and enable a TPM on a supported server This procedure includes three lling the Trusted Platform Module b...

Page 27: ...stem Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury electric shock or damage to the equipment nt panel Power On Standby pply and some remove the power cord to remove power from the server The fro button does not completely shut off system power Portions of the power su internal circuitry remain active until AC power is removed WARNING To reduce the risk ...

Page 28: ... the server on page 6 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security obse...

Page 29: ...hen a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the ifying OS application TPM settings system board replacing a hard drive or mod For more information on firmware updates and hardware procedures see the HP Trusted Platform Module ite http www hp com support Best Practices White P...

Page 30: ... Enter key The utility does r confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper ty can be modified ...

Page 31: ...sible for several uring this time you can do the following BIOS e the serial port to view POST error messages and run RBSU OM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the options Near the end of the boot process the boot options screen is displayed This seconds be...

Page 32: ... running Microsoft For Linux servers refer to the README TXT file for additional brow For more information refer to the Configuring Arrays on HP Smart Array the Documentation CD or the HP website http www hp com Opti can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations rrent logical drive configuration ontroller uide on the Documen...

Page 33: ...u can Remotely power up power down or reboot the host server Access advanced troubleshooting features through Diagnose LO100i using HP SIM through a web browser and SNMP alerting For more information about LO100i features which may require an iLO Advanced Pack or iLO Advance for BladeSystem license see the LO100i documentation on the Documentation CD or on the HP website http www hp com servers li...

Page 34: ...ity in environments where USB support is not availab RBSU Diagnostics DOS sight Remote Support software HP Insight Remote Support software delivers secur 7 so you can spend less time solving problems and more time focused on your business You can have your systems remotely monitored for hardware failure using thousands of companies around the world In many cases There are two HP Insight Remote Sup...

Page 35: ...p service that customers use to receive t tips feature articles driver and support alerts or other notifications r http criber s Choice is a customizable subscriptio personalized email produc To c eate a profile and select notifications refer to the HP website www hp com go subscriberschoice Emb e through use of ACU For the embedded SATA controller in the system lity RAID 0 RAID 1 or RAID 10 Confi...

Page 36: ...rives before proceeding The configuration process erases all data on the hard drives 7 existing data on the hard driv drive capacity 8 For more ded SATA RAID Controller G_en Press Esc The system automatically configures the RAID level erasing all es This process can take up to 50 minutes depending on After configuration is complete press Esc to exit the utility information on configuring the SATA ...

Page 37: ...TA RAID Setup 5 Create an array and then exit the HP Embedded SATA RAID Setup The P For info o HP http ww dia ForceWare Software MediaShield User s Guide on the HP website jsp o nVi http h20000 www2 hp com bizsupport TechSupport Home 6 Install the operating system Installing an operating system on page 38 the documentation that shipped with the server Installing the Embedded SATA RAID driver using...

Page 38: ...port which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support Installing an operating system To install an OS download the SATA RAID driver and crea...

Page 39: ...uctions to complete the installation Linux or NetWare OS To install a supported Linux or NetWare OS when using the HP Embedded SATA RAID controller refer to the OS documentation Installing a supported Software and configuration utilities 39 ...

Page 40: ...art diagn afety information e yourself with the safety information in the following sections before troubleshooting the se Im ta Before ser formation document provided with the server Symbols on eq The follow e of potentially hazardous conditions por nt safety information vicing this product read the Important Safety In uipment ing symbols may be placed on equipment to indicate the presenc This sy...

Page 41: ...eshooting and repair procedures are detailed to allow only omplexity of the individual boards and mponent level or to make modifications to any printed wiring board Improper repairs can create a safety hazard subassembly module level repair Because of the c subassemblies no one should attempt to make repairs at the co WARNING To reduce the risk of personal injury or damage to the equipment be sure...

Page 42: ...on LEDs and their statuses Prepa 1 Be sure the server is in the proper operating environment with adequate power air conditioning ty control Refer to the server documentation for required environmental conditions 2 Record any error messages displayed by the system ys c Power down the server on page 6 Before troubleshooting a server problem collect the following information What events preceded the...

Page 43: ... cords are securely connected Be sure all cables are properly aligned and securely connected for all external and inter components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit board c...

Page 44: ...hp com bizsup c008 ollowing guidelines page 89 Always hold Av IMM dges only the bottom of the DIMM DIMM Avoid touching the componen n the sides of the DIMM When installing a DIMM ollowing guidelines e DIMM with the slot MM use two fin s to apply gentle pressure along the top of the DIMM For more in http h200 ite port TechSupport Document jsp lang en cc us objectID 2 68283 jumpid reg_R1002_USEN ide...

Page 45: ...that is gration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure ale received for this drive Replace the driv rt has been e as soon as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified the controller has placed it offlin possible for this drive and e Rep...

Page 46: ...chart on page 46 2 Power on problems flowchart on page 48 3 POST problems flowchart on page 50 4 OS boot problems flowchart on page 52 5 Server fault indications flowchart on page 53 General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not correct the problem use the following flowc...

Page 47: ...port CD or the HP website http www hp com products servers platforms Hardware problems on page 55 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms Hardware probl...

Page 48: ...Power on problems flowchart Symptoms The server does not power on The system power LED is off or amber Troubleshooting 48 ...

Page 49: ... problem 1 Server maintenance and service guide locat the support CD or the HP website http www hp com products servers platforms ed on the Easy Set up CD 2 General diagnosis flowchart on page 46 3 Loose connections on page 43 4 Power source problems on page 56 5 Power supply problems on page 56 Server maintenance and service guid CD the support CD or the HP website http www hp com product e locat...

Page 50: ...mplete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device Troubleshooting 50 ...

Page 51: ...l memory problems are occurring on page 65 4 Hardware problems on page 55 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 5 Symptom information on page 42 6 Server information you need on page 79 Operating system information you need on page 79 7 HP contact information on page 90 Troubleshooting 51 ...

Page 52: ... not boot a previously installed operating system Possible causes Corrupted operating system Hard drive subsystem problem Item See 1 HP Insight Diagnostics 2 Operating system problems on page 73 HP contact information on page 90 Troubleshooting 52 ...

Page 53: ...orms Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com produ 5 General diagnosis flowchart on page 46 Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber Troubleshooting 53 ...

Page 54: ...ondition Item See 1 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 2 Power on problems flowchart on page 48 3 HP Insight Diagnostics 4 Hardware problems on page 55 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platfor...

Page 55: ...7 er i Printe u 69 Network controller problems on page 72 Power problems on page 56 Internal system problems on page 59 m open circ Ext nal device problems on page 68 Aud o problems on page 69 r problems on page 69 Mo se and keyboard problems on page Modem problems on page 70 Troubleshooting 55 ...

Page 56: ...wer On Standby button t returns to its original position after being pressed be sure you press the switch firmly another device into the grounded power outlet to be sure the outlet works Also be sure the er source meets applicable standards 4 Replace the power strip with a know 5 Ha 6 Be sure the proper circuit breaker is in the On position If group power capping is supported on the server support...

Page 57: ...ng is displayed n 1 Plug the UPS into an AC grounded outlet for at least 24 the batteries Replace the batteries if necessary 2 Be sure the alarm is set appro One or more L Action Refer to the UPS documentatio of the error hardware problems Action e to the server documentation to be sure the hardware being installed is a supported option o erver Remove unsupported hardware minute change to the hard...

Page 58: ... it recognizes and tests Uninstall the new hardware roblem Action Disconnect power to the server Following the guidelines and cautionary information its ost basic configuration by removing every card or device that is not necessary to start th r Keep the monitor connected to view the server startup process nnect po o If the video does not work refer to Video problems on page 68 CAUTION Only author...

Page 59: ... slots either th seated Reinse 4 If you are testing a board or a de a Test the board with all other bo b Test the server with only that board removed CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions before performing this operation or data loss could occur 5 Clearing NVRAM can resolve various problems Clear the NVRAM but do no...

Page 60: ... it on the HP website http www hp com failure occurs 1 Be sure drivers software and firmware are upgraded to the latest revisions re that the heads are clean and to eliminate dirty heads as possible cause of the failure use or they may fail intermittently when using the proper cleaning procedures described in the ebris that will contaminate the DAT drive read write lean the DAT drive frequently DA...

Page 61: ...diskette CHKDSK on some systems 3 Be sure the diskette is properly inserted Remove the diskette and reinsert correctly into the drive Be sure oblem has occurred with a diskette transaction n Be sure the directory structure on the diskette is not bad Run the diskette utility to check for entation CHKDSK on some systems ett drive cannot read a diskette If e diskette is not formatted format the diske...

Page 62: ...Actio Actio at has been used in the drive to see if a leader was dropped After you eeds replacing Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive Check each tape cartridge that has been used in leader to verify it is not damaged and is in the correct position After you dispose of them A working tape drive may drop its leader when usin that the...

Page 63: ... booting the server that indicate temperature r documentation ntation for requirements If using an external DLT drive that requires a SCSI terminator to be secure connector on the back of the drive last Check cables for damaged or bent connectors An error occurs during backup but the backup is completed Action Contact the software vendor for more information Ge eral fan problems are occurring Acti...

Page 64: ...d drive LEDs sure no loose connections on page 43 exist 2 Be 3 m are set properly 4 5 Be drive is properly configured Refer to the drive documentation to determine the proper es not exist with another hard drive Check for SCSI controller drivers are installed hard drive is not recognized support see the server documentation or the HP Re ove the hard drive and be sure the configuration jumpers If u...

Page 65: ...a TPM is installed and is being used with BitLocker be sure the TPM is enabled in RBSU ROM Based Setup Uti operating system documentation 4 When migrating encrypted data to a new server b operating system documentation Server response time is slower than usual Action Be sure the hard drive is not full and increa needed It is recommended that hard drives should y p oblems General memory problems ar...

Page 66: ...rver uirements Refer to the server documentation or HP website http www hp com sure you have not exceeded the memory limits of the server or operating system Refer to the er documentation 2 Be serv Run the server setup utility t the memory by installing the memory into a known working server Be sure the memory meets the requirements of the new server on which you are testing the memory 6 pl PPM pr...

Page 67: ...erver Replace each with a processor terminator board or blank if applicable to the server b If the server includes PPMs that are not integrated on the system board remove all PPMs from server except for the PPM associated with the remaining processor c Replace the remaining processor with a known functional processor If the problem is resolved after you restart the server a fault exists with one o...

Page 68: ...no loos o For rack mo switch has not failed o For tower model servers check the cable conn from the server to the power outlet 5 Press any key or type the password and wait a fe the energy saver fea 6 Be sure the video driver is c requirements 7 Be sure a video expansion board has not been added the video is not working Disconnect the vid to the video jack on the expansion board NOTE All servers a...

Page 69: ...ort on the system I O rd is defective Replace the board monitor Be sure the monito Slow moving ho Action B or power transformers p oblems Be sure the server speaker is con Printer problems do s not print Action 1 Be sure the printer is powered up and online 2 Be sure no loose connections on page 43 exist Printer output is garbled Action 1 Be sure no loose connections on page 43 exist If a KVM sw s...

Page 70: ... the modem Be sure the communications software 2 Check IRQ settings in the software and on the modem to be sure no conflict 3 Type AT F at the command prompt to reset the mod 4 Be sure you are in terminal mode and not MS DOS mode 5 Refer to the HP for a complete list of AT commands et the echo command to On using the AT command Data is displayed as garbled characters after the connection is establ...

Page 71: ...the modem on the other end is working d connects while online n 1 Be sure no loose connections on page 43 exist 2 Be sure no line interference exists Retry the connection by dialing the number severa conditions remain poor contact the telephone company to have the line tested Be sure an incoming call is not breaking the connection due to call wait and then reestablish the connection mand initializ...

Page 72: ...ber several times If conditions remain poor contact the telephone company to have the line tested ontroller problems k controller is installed but not working n information refer to the network controller documentation 2 Be sure no loose connections on page 43 exist 4 Be sure a software problem has not caused failur guidelines on adding or rep 5 Be sure the server and operating system support the ...

Page 73: ...oller d b Restart the server run BIOS Setup Utility and be sure the server recognizes the controller and resources are available for the controller 4 Refer to the operating system documentation to be sure the co 5 Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller Problems are occurring with the net Action Be sure the...

Page 74: ... system backup ply the operating system update using the instructions provided ou HP website played in the error log ollow the information provided in the error log and then refer to the operating system tation ur after the installation of a service pack n Follow the instructions for updating the operating system Operating s Operating system update Use care when applying operating system updates S...

Page 75: ...ted records of all trou 5 Be sure you have two good backups b 6 Check the operating system and app information 7 If the last known functioning configuration does not work try to recover the system with operating system recovery software Microsoft operating systems Windows Server 2003 Automated System Recovery Diskette If the operating system was factory installed click Start All Programs Accessori...

Page 76: ...se ccur after an applicatio Action Check the application log and operating system log settings from the server setup utility and manually set the sof documentation the vendor website or both Check for overwritten files Refer to the application documentation to find out which files are add by the application Reinstall the application Be sure you re maintenance HP has developed technologies to help ...

Page 77: ...ey for each target server ROMPa downloads are available on the HP website http www hp com support 2 Shut down ea th 3 Follo 4 After the ROMPaq utility flashes the ROM for the selected devices cycle power manually to reboot y method for storage options Firmware upgr ponents and Smart Component HP website http ch target server and then reboot using the correct ROMPaq diskette or USB drive key at ser...

Page 78: ...backup before installing or updating device drivers Contac Contact zed reseller on page 78 Operating system information you need on page 79 Contacting HP technical support or an authorized reseller mpt to resolve problems by completing the procedures in this guide ting HP ing HP technical support or an authori Server information you need on page 79 Before contacting HP always atte IMPORTANT Collec...

Page 79: ...to access the informati following sections based on operating system used Microsoft operating systems Collect the f Be re contacting HP technical support collect the following information Explanation of the issue the first occurrence and frequency Any changes in hardware or software configuration before the issue sur Third party hardware information o Product name m o Company name Specific hardwar...

Page 80: ...air Diskette drivers are installed ersion of the drivers used f drivers rive subsystem and file system information umber and size of partitions and logical drives ile system on each logical drive Current level of Micros A list of each third party hardware co A list of each third party software component in A detailed description of the problem an pe ting systems Collect the following information O...

Page 81: ...lilo conf or etc grub conf o etc fstab o List of drivers A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages Troubleshooting 81 ...

Page 82: ...e of in fire or water Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short externa Replace only with the spare designated for this product To remove the component 1 Power down the server on page 6 k if applicable 2 Extend the server from the rac 3 Remove the access panel on page 6 Remove any hardware that wi...

Page 83: ...llation This equipment generates uses and can radiate radio frequency For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product namepla label along w information for this product always refer to this regulatory model number The regulatory model n not the marketin...

Page 84: ...r found on the product The FCC requires the user to be notified that any changes or modifications made to this device that are by Hewlett Packard Company may void the user s authority to operate the Cables c RFI EMI connector hoods in nc Consult the dealer or a Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Oper...

Page 85: ...roduct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards Europ ch are listed on the EU Declaration of Conformity issued by Hewlett Packard for this r product family liance is indicated by the following conformity marking placed on product This marking i...

Page 86: ...on sehold waste disposal service or the shop where you purchased the product symbol on the product or on its packaging indicates that this product must not be dispo ith your other household waste Instead it is your responsibility to dispose of your waste ipment by handing it over to a designated collection point about where you can drop off your waste equipment for recycling please contact your lo...

Page 87: ... procedures to the laser device other Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls than those specified herein Allow only HP Authorized Service technicians to repair the unit e C imple se regulations apply to laser products s mandatory for products marketed in the United States Batte Th enter for Devices and Radiological Health CDR...

Page 88: ...th Article 15 of the W teries used in sales giveaway or ified Taiwanese recycler for proper battery disposal household waste To or return them to HP authorized service provider Th aiwan EPA requires dry battery manufacturing or importing aste Disposal Act to indicate the recovery marks on the bat promotion Contact a qual r Japan Power cord statement fo Acoustics statement for Germany Ger u sc s No...

Page 89: ...heir containers until they arrive at static free worksta Place parts on a grounded surface before removing Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly nding methods to prevent electrostatic ral methods are used for grounding Use one or more of the following methods when handling o lling electr Use a wrist strap connected...

Page 90: ...ontact html re you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Befo Product identification number Cust m HP p for gr ective parts replacement If during the diagnosis period HP or HP rvi part parts you will be charged for the travel and labor costs of this service Product model name and n...

Page 91: ...ciliter le remplacement des pièces défectueuses Si pendan la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les co...

Page 92: ...osto solo in alcune zone In caso di necessità si può richiedere l assistenza tel un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del compon difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il c...

Page 93: ...rvicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacers...

Page 94: ...frepair v van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de kl de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner word Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonde eerstvolgende wer...

Page 95: ...auxílio entre em contato com o Centro d técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiai peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em qu necessário é preciso enviar a peça com defeito à HP dentro do período determ cinco 5 dias úteis A peça com defeito deve ser enviada com a documentação correspo material de transporte fornecido...

Page 96: ...Technical support 96 ...

Page 97: ...Technical support 97 ...

Page 98: ...cs hnical Commission IRQ interrupt request ISP Internet service provider ACU Array Config CCITT International Telegraph and Telep CS cable select DIMM dual inline memory module DU driver update EFS Extended Feature Supple ESD electrostatic discharge IDE integrated device ele IEC International Electrotec Acronyms and abbreviations 98 ...

Page 99: ...troller peripheral component interface ss mponent Interconnect Express X ponent interconnect extended DU it Test processor power module port Pack keybo Nationa NFPA National Fir NLM NetWare Loadable Module NVRAM non volatile memory PCI PCI Expre Peripheral Co PCI peripheral com P power distribution un POST Power On Self PPM PSP ProLiant Sup Acronyms and abbreviations 99 ...

Page 100: ...l TMRA d ambient operating temperature TPM platform module ninterruptible power system USB al bus cs array redundant array ks RBSU ROM Based Setu SAS serial attached SCSI SATA serial ATA SSD support softwa TCP IP Transmission Control P recommende trusted UPS u universal seri VGA video graphi Acronyms and abbreviations 100 ...

Page 101: ...warn battery 57 82 87 battery replacement notice BIOS Basic Input Outpu BIOS upgrade 33 BSMI notice 8 C cab cab Canadian notice 85 cartridge tape 62 cautions 41 CD ROM drive 36 59 class A equipment class B equipment 83 color 69 configuration proced configuring AMP m connection errors 71 connection problems 43 contacting HP 79 9 CSR customer self repair 90 customer self repair CSR D DAT drive error...

Page 102: ...nux 75 80 lockstep memory 21 22 31 loose connections 43 M management tools 33 media devices installing with a media latch 17 memory 18 31 65 memory count error 65 66 memory not recognized 66 memory problems 65 Microsoft operating systems 79 modem problems 70 modems 70 71 modifications FCC notice 84 monitor 68 mouse 69 mouse problems 69 N network controller problems 72 network controllers 72 73 net...

Page 103: ...tions 13 service notifications 43 Service Packs 74 short circuits 67 site requirements 10 software errors 75 76 software failure 75 software troubleshooting 75 76 space requirements 9 static electricity 89 Subscriber s Choice 35 support 34 90 symbols on equipment 40 system board battery 87 system ROM 76 system keeping current 35 T Taiwan battery recycling notice 88 tape cartridge 60 62 TCP IP Tran...

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