HP ProLiant DL585 G7 User Manual Download Page 88

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Troubleshooting 88

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the

problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item

See

"Symptom information (on page

"Loose connections (on page

"Service notifications (on page

The most recent version of a particular server or option firmware is

available on the HP Support website (

http://www.hp.com/support

Summary of Contents for ProLiant DL585 G7

Page 1: ...the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 617692 004 October 2012 Edition 4 ...

Page 2: ...s accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Pa...

Page 3: ...wer up the server 25 Power down the server 25 Extend the server from the rack 25 Remove the access panel 26 Install the access panel 27 Remove the processor memory drawer 27 Access the Systems Insight Display 28 Remove the SPI board 28 Setup 30 Optional installation services 30 Rack planning resources 30 Optimum environment 30 Space and airflow requirements 31 Temperature requirements 31 Power req...

Page 4: ... PCI X PCI Express I O expansion board 59 HP NC524SFP Dual Port 10GbE Module option 61 Battery backed write cache module 63 FBWC module and capacitor pack option 65 HP Trusted Platform Module option 67 Retaining the recovery key password 68 Installing the Trusted Platform Module board 68 Enabling the Trusted Platform Module 70 Cabling 71 DVD ROM drive cabling 71 Server software and configuration u...

Page 5: ...r messages and beep codes 98 Battery replacement 100 Regulatory compliance notices 101 Regulatory compliance identification numbers 101 Federal Communications Commission notice 101 FCC rating label 101 FCC Notice Class A Equipment 101 FCC Notice Class B Equipment 101 Declaration of conformity for products marked with the FCC logo United States only 102 Modifications 102 Cables 102 Canadian notice ...

Page 6: ...ng methods to prevent electrostatic discharge 109 Specifications 110 Environmental specifications 110 Server specifications 110 Support and other resources 111 Before you contact HP 111 HP contact information 111 Customer Self Repair 111 Acronyms and abbreviations 119 Documentation feedback 122 Index 123 ...

Page 7: ...t identification 7 Component identification Front panel components Item Description 1 Serial and PID tag 2 Optical drive 3 Systems Insight Display 4 USB connectors 2 5 Video connector 6 Processor memory drawer ...

Page 8: ...en flashing Linked with activity on the network Off No network connection 4 NIC 2 LED Green Linked to network Green flashing Linked with activity on the network Off No network connection 5 NIC 3 LED Green Linked to network Green flashing Linked with activity on the network Off No network connection 6 NIC 4 LED Green Linked to network Green flashing Linked with activity on the network Off No networ...

Page 9: ...tection enabled Amber Memory failure occurred Amber flashing Memory configuration error Health Green Normal system on Amber flashing Internal system health degraded Red flashing Internal system health critical Off Normal system off Power cap Green System on or requesting poweron Amber flashing Poweron denied Off Standby All other LEDs Off Normal Amber Failed or missing component ...

Page 10: ... optional 6 Serial connector 20 PCIe2 x8 expansion slot 7 7 NIC 2 connector 21 PCIe2 x8 expansion slot 8 8 10Gb NIC adapter blank 22 PCIe2 x16 expansion slot 9 9 NIC 4 connector 23 PCIe2 x8 expansion slot 10 10 NIC 3 connector 24 PCIe2 x16 expansion slot 11 11 NIC 1 connector 25 USB connectors 2 12 Video connector 26 iLO 3 connector 13 Keyboard connector 27 T 10 T 15 Torx screwdriver 14 Expansion ...

Page 11: ...ty 4 NIC 2 Link LED Green On Linked to network Off Not linked to network 5 NIC 4 Activity LED Green On or flashing Network activity Off No network activity 6 NIC 4 Link LED Green On Linked to network Off Not linked to network 7 NIC 3 Link LED Green On Linked to network Off Not linked to network 8 NIC 3 Activity LED Green On or flashing Network activity Off No network activity 9 NIC 1 Link LED Gree...

Page 12: ... LED Status Off No AC power to power supply units Green AC is present Standby output is on output is disabled Green AC is present Standby output is on power supply DC output is on and OK Off Power supply failure includes overvoltage and overtemperature ...

Page 13: ...xpress I O expansion board 2 Slot 7 PCIe2 x8 8 4 2 1 3 Slot 8 PCIe2 x8 8 4 2 1 4 Slot 9 PCIe2 x16 16 8 4 2 1 5 Slot 10 PCIe2 x8 8 4 2 1 6 Slot 11 PCIe2 x16 16 8 4 2 1 7 SPI board connector 8 Internal USB connectors 2 9 Optical drive connector 10 Solid state drive connector 11 Video USB connector 12 Power button UID connector 13 System maintenance switch ...

Page 14: ...urity Off iLO 3 security is enabled On iLO 3 security is disabled S2 Configuration lock Off System configuration can be changed On System configuration is locked S3 Reserved Reserved S4 Reserved Reserved S5 Password protection override Off No function On Clears power on password and administrator password S6 Invalidate configuration Off Normal On Clears NVRAM S7 Reserved Reserved S8 Reserved Reser...

Page 15: ... data connector 5 RMII connector 6 SD card slot 7 Battery 8 10Gb NIC connector 9 NIC cache connector 10 NIC 3 connector 11 NIC 1 connector 12 Video connector 13 Keyboard connector 14 USB connectors 2 15 iLO 3 connector 16 Mouse connector 17 Serial connector 18 NIC 2 connector 19 NIC 4 connector Applicable only on the NC375i SPI board ...

Page 16: ...scription 1 Slot 6 PCIe2 x16 16 8 4 2 1 2 Slot 5 PCIe2 x8 8 4 2 1 3 Slot 4 PCIe2 x8 8 4 2 1 4 Slot 3 PCIe2 x4 4 2 1 5 Slot 2 PCI X 6 Slot 1 PCI X PCI Express I O expansion board Item Description 1 Slot 6 PCIe2 x16 16 8 4 2 1 2 Slot 5 PCIe2 x8 8 4 2 1 3 Slot 4 PCIe2 x8 8 4 2 1 4 Slot 3 PCIe2 x16 16 8 4 2 1 ...

Page 17: ...Component identification 17 Item Description 5 Slot 2 PCIe2 x8 8 4 2 1 6 Slot 1 PCIe1 x8 8 4 2 1 DIMM slot locations Primary processor memory board ...

Page 18: ...Component identification 18 Secondary processor memory board Device numbers ...

Page 19: ...rrently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migrati...

Page 20: ...k LEDs Item Color Description 1 Green System Power LED This LED is on when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED is on when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is avail...

Page 21: ...ry such as write cache capacity expansion stripe size migration and RAID migration are unavailable temporarily until charging is complete The recharge process takes between 15 minutes and 2 hours depending on the initial capacity of the battery Off On The battery pack is fully charged and posted write data is stored in the cache Off Off The battery pack is fully charged and no posted write data ex...

Page 22: ...ff On A backup is in progress Flashing 1 Hz On A restore is in progress Flashing 1 Hz Off The capacitor pack is charging On Off The capacitor pack has completed charging Flashing 2 Hz Alternating with amber LED Flashing 2 Hz Alternating with green LED One of the following conditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to l...

Page 23: ...Component identification 23 Fan locations Power supply backplane components ...

Page 24: ...Component identification 24 Item Description 1 Graphics card power connector 2 Graphics card power connector 3 Graphics card power connector 4 SAS backplane power connector 5 Fan power connector ...

Page 25: ...tep 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The...

Page 26: ... Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component ...

Page 27: ...e the access panel forward until it clicks into place Remove the processor memory drawer 1 Power down the server on page 25 2 Remove the processor memory drawer shipping screws if installed Retain the screws for future use 3 Release the latches on the release lever 4 Lower the handle and then extend the processor memory drawer from the server until the release latches catch WARNING The processor m...

Page 28: ...r from the server Access the Systems Insight Display To access the Systems Insight Display 1 Press and release the panel 2 After the display fully ejects rotate the display downward to view the LEDs Remove the SPI board To remove the component 1 Power off the server 2 Extend the server from the rack on page 25 ...

Page 29: ...ng the SPI board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 76 5 Raise the levers and lift the SPI board from the server 6 Remove all components from the failed SPI board To replace the component reverse the removal procedure ...

Page 30: ...ces are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack Ser...

Page 31: ...ries Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the...

Page 32: ...ly branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in acco...

Page 33: ...erver shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting...

Page 34: ...supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional d...

Page 35: ...ves and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Review Electrostatic Discharge on page 109 before installing hardware options into the server Secondary processor memory board option To install the componen...

Page 36: ...fully locked position Failure to do so results in damage to the primary processor memory board 5 Install the tray with the secondary processor memory board 6 Install the optional processors Installing a processor option on page 37 7 Install the DIMMs Installing DIMMs on the secondary processor memory board on page 49 8 Install the processor memory drawer cover 9 Install the processor memory drawer...

Page 37: ...module or removing the processor memory module The processor memory module is very heavy when fully populated CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part numb...

Page 38: ...nstallation 38 4 Remove the processor memory drawer cover 5 If not installed install the secondary processor memory board Secondary processor memory board option on page 35 6 Remove the processor socket protective cover ...

Page 39: ...g lever IMPORTANT Be sure the processor remains inside the processor installation tool 8 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 40: ... a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket 10 Press the tabs on the processor tool to release the processor and then remove the processor tool 11 Close the processor socket retaining bracket and the processor locking lever CAUTION Be sure to close the processor ...

Page 41: ...on 41 12 Remove the thermal interface media protective cover CAUTION To avoid possible mechanical or thermal damage to the server orient the heatsinks so that the alignment arrows and text are closest to the center of the server ...

Page 42: ...tsink Alternate tightening the screws until the heatsink is seated properly 14 Repeat steps 8 13 for the other processor and heatsink 15 Remove the DIMM baffle from the secondary processor memory board 16 Install the DIMMs on the secondary processor memory board ...

Page 43: ...ckets Population order The two tables below represent the memory module population order for one processor The population order for the other processor is identical SR denotes Single Rank DR denotes Dual Rank and QR denotes Quad Rank All memory modules must follow the population order shown in these two tables for both processors with the following exception QR memory modules must be installed onl...

Page 44: ...tion rules on page 44 performance can be improved by following the guidelines below Memory modules may be installed one at a time per processor but installing two at a time per processor provides for additional performance and installing four at a time per processor provides for better performance For optimal performance install equal amounts of memory for both processors For best performance inst...

Page 45: ... given channel For example if one single rank DIMM is populated following the population rules on all the channels on a processor then Online spare cannot be enabled To support Online spare in this case the DIMMs would have to be paired together on a single channel Memory bus speed Depending on the quantity and native speed of the memory modules installed memory bus speeds can be 1333 MHz 1066 MHz...

Page 46: ...fications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper...

Page 47: ...because of correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate Advanced ECC provides additional protection over standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure Whereas standard ECC can correct single bit memory errors Advanced ECC ...

Page 48: ...Hardware options installation 48 4 Remove the tray 5 Remove the DIMM baffle 6 Install the DIMMs ...

Page 49: ...ry board are in the fully locked position Failure to do so results in damage to the primary processor memory board 8 Install the tray 9 Install the processor memory drawer cover 10 Install the processor memory drawer 11 Power up the server on page 25 Installing DIMMs on the secondary processor memory board To install the component 1 Power down the server on page 25 2 Remove the processor memory dr...

Page 50: ...on options see Memory configurations on page 43 6 Install the DIMM baffle 7 Install the processor memory drawer cover 8 Install the processor memory drawer 9 Power up the server on page 25 Hot plug hard drive option When adding hard drives to the server observe the following general guidelines ...

Page 51: ...ith the lowest device number Hard drives must be SFF types Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array For hard drive numbers see Device numbers on page 18 To install the component 1 Remove the hard drive blank 2 Prepare the SAS hard drive ...

Page 52: ...e the HP power advisor at the HP website http www hp com go hppoweradvisor WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect...

Page 53: ...power source 5 Be sure that the power supply LED is green Power supply LED on page 12 6 Be sure that the front panel external health LED is green Internal solid state drive expansion bay option 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 4 Remove the SPI board on page 28 5 Install the solid state drive 6 Connect the cable ...

Page 54: ...pansion slots To support the optional expansion slots install one of the following options into the server PCI Express I O Expansion Board Adds six optional slots PCI X PCI Express I O Expansion Board Adds five optional slots Installing an expansion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover ...

Page 55: ...crew For more information see Securing an expansion board for shipping on page 55 7 Close the expansion slot retainer 8 Connect any required internal or external cables to the expansion board 9 Install the access panel on page 27 10 Slide the server back into the rack 11 Power up the server on page 25 12 Resume normal server operations Securing an expansion board for shipping ...

Page 56: ... operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 4 Remove the shipping screws 5 Open the expansion board retainer ...

Page 57: ...press I O expansion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed IMPORTANT When either optional I O expansion board is installed in a two processor configuration processor 2 and the I O enabler must be installed 1 Power down the server on page 25 2 Extend the ser...

Page 58: ...Hardware options installation 58 4 Release the latches on the release lever 5 Lower the handle and then extend the processor memory drawer from the server until the release latches catch ...

Page 59: ...er on page 25 Installing the PCI X PCI Express I O expansion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed IMPORTANT When either optional I O expansion board is installed in a two processor configuration processor 2 and the I O enabler must be installed 1 Power do...

Page 60: ...Hardware options installation 60 4 Release the latches on the release lever 5 Lower the handle and then extend the processor memory drawer from the server until the release latches catch ...

Page 61: ...only with the NC375i SPI board When installed on the SPI board the HP NC524SFP Dual Port 10GbE Module provides two 10G NIC connectors for server I O When the HP NC524SFP module is installed 1G NIC connectors 1 and 2 on the rear panel are unavailable IMPORTANT When both an HP NC524SFP module and an optional HP NC522SFP Dual Port 10GbE Server Adapter are installed in the server only expansion slot 1...

Page 62: ...nstallation 62 6 Install the mini DIMM on the SPI board 7 Install the SPI board 8 Using a T 15 Torx screwdriver remove the 10G NIC adapter blank Save the retaining screw 9 Install the HP NC524SFP module on the SPI board ...

Page 63: ...r panel 12 Install the access panel on page 27 13 Slide the server back into the rack 14 Connect the network cables 15 Power up the server on page 25 Battery backed write cache module The HP BBWC protects against hard boot power controller and system board failures The server supports the following battery backed options 256 MB cache module standard 512 MB cache module optional ...

Page 64: ...e cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No ac...

Page 65: ...e cache module 7 Install the battery 8 Connect the cable to the battery The SPI board is not shown for clarity 9 Install the access panel on page 27 10 Slide the server back into the rack 11 Power up the server on page 25 FBWC module and capacitor pack option ...

Page 66: ... because you can lose data To install the component 1 Back up all data 2 Close all applications 3 Power down the server on page 25 CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up...

Page 67: ...e option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 68 2 Retaining the recovery key password on page 68 3 Enabling the Trusted Platform Module on page 70 Enabling the TPM requires accessing RBSU HP ROM Based Setup Utility on page 72 For more information about RBSU see the HP ...

Page 68: ...ter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after Bit...

Page 69: ...vet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 6 Install the TPM board Press down on the connector to seat the board 7 Install the TPM security rivet by pressing the rivet firmly into the system board 8 Install the SPI board 9 Install the access panel o...

Page 70: ... exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific instructions see the OS documentation CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmwa...

Page 71: ...Cabling 71 Cabling DVD ROM drive cabling ...

Page 72: ...or ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to suppor...

Page 73: ...g times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time Durin...

Page 74: ...l Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Servers using AMD processors do not support Mirrored Memory or RAID Memory Mode Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced...

Page 75: ...s Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 768 resolution and 16 bit color Servers running Microsoft operating systems...

Page 76: ...4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel Thi...

Page 77: ...remote server manageability The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control d...

Page 78: ...Ms In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the ...

Page 79: ...ms that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assi...

Page 80: ... support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the me...

Page 81: ...ivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers a...

Page 82: ...deployment Deploys necessary component updates only Downloads the latest components from Web Enables direct update of BMC firmware iLO and LO100i For more information about HP SUM and to access the HP Smart Update Manager User Guide see the HP website http www hp com go hpsum documentation Change control and proactive notification HP offers Change Control and Proactive Notification to notify custo...

Page 83: ... support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for i...

Page 84: ... component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injur...

Page 85: ...tem you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does ...

Page 86: ...tilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Loose connections Action Be sure al...

Page 87: ...88 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 87 General diagnosis flowchart on page 88 Server power on problems flowchart on page 90 POST problems flowchart on page 93 OS boot problems flowchart on pa...

Page 88: ...unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 85 2 Loose connections on page 86 3 Service notifications on page 87 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Page 89: ...ver maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 Breaking the server down to the minimum hardware configuration or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 9 Server information you need in the HP ProLiant Servers Troubleshooting Guide l...

Page 90: ...Troubleshooting 90 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 91: ...maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or se...

Page 92: ...Troubleshooting 92 ...

Page 93: ... on page 83 6 Server health LEDs and Component identification on page 7 7 Loose connections on page 86 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 9 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 94: ...Liant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 ...

Page 95: ...ide located on the Documentation CD or see Troubleshooting resources on page 83 Controller documentation Loose connections on page 86 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documenta...

Page 96: ... boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Page 97: ...lems flowchart Server power on problems flowchart on page 90 6 HP Insight Diagnostics on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service...

Page 98: ...ror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 99: ...Troubleshooting 99 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 100: ...empt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 4 Locate the battery...

Page 101: ...s to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the cor...

Page 102: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 103: ... AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the se...

Page 104: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 105: ...zardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulatio...

Page 106: ...act a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan Acoustics statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typprüfung Wireless devices You can install one or more integrated wireless devices In some environments the use of wireless devices mi...

Page 107: ...a em caráter secundário isto é não tem direito a proteção contra interferência prejudicial mesmo de estações do mesmo tipo e não pode causar interferência a sistemas operando em caráter primário Canadian notices Wireless operation is subject to two conditions The first is that the wireless device may not cause interference The second is that the wireless device must accept any interference includi...

Page 108: ...Regulatory compliance notices 108 Taiwan notices ...

Page 109: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 110: ...owed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications Specification Value Dimension Height 17 6 cm 6 94 in Depth 67 3 cm 26 5 in Width 46 3 cm 19 0 in Weight maximum 47 6 kg 105 lb Weight no drives installed 36 3 kg 80 lb Input requirement Rated input voltage 100 127 VAC 200...

Page 111: ...l name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improve...

Page 112: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Page 113: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Page 114: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 115: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Page 116: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Page 117: ...Support and other resources 117 ...

Page 118: ...Support and other resources 118 ...

Page 119: ...rray Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association ESD electrostatic discharge FBWC flash backed write cache IEC International Electrotechnical Commission iLO 3 Integrated Lights Out 3 IML Integrated Management Log ...

Page 120: ...ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit PID port ID POST Power On Self Test PSP HP ProLiant Support Pack RBSU ROM Based Setup Utility SAS serial attached SCSI SD Secure Digital SFF small form factor ...

Page 121: ...ystems Insight Manager SPI system peripheral interface TMRA recommended ambient operating temperature TPM Trusted Platform Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Page 122: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 123: ...are Pack 30 82 Change Control 82 Chinese notice 105 class A equipment 101 class B equipment 101 components front panel 7 components identification 7 components rear 10 components SPI board 15 components system board 14 configuration of system 33 34 72 configuration tools 72 configuration utilities 72 connection problems 86 connector iLO 3 15 connector keyboard 10 15 connector mouse 10 15 connector...

Page 124: ... support 111 I I O expansion board components 16 I O expansion board connectors 13 identification number 101 iLO Integrated Lights Out 77 iLO 3 Integrated Lights Out 3 77 iLO 3 connector 10 15 IML Integrated Management Log 79 Important Safety Information document 83 Insight Diagnostics 79 80 installation services 30 installation server options 33 35 installing operating system 34 installing server...

Page 125: ... 25 85 primary processor memory board 47 problem diagnosis 83 processor memory drawer removing 27 processor memory module 7 26 27 processor option 37 processors 37 ProLiant Support Pack PSP 81 PSP ProLiant Support Pack 81 PSPs overview 81 R rack installation 30 32 33 rack mounting hardware 33 rack resources 30 rack stability 84 rack warnings 32 84 rack extending server from 25 RBSU ROM Based Setup...

Page 126: ... components 13 14 system board switches 14 system configuration settings 34 72 78 system maintenance switch 13 14 System Peripheral Interface SPI board 15 system power LED 8 20 system keeping current 80 Systems Insight Display 7 9 Systems Insight Display LEDs 9 Systems Insight Display ejecting 28 T T 10 T 15 Torx screwdriver 10 Taiwan battery recycling notice 106 technical support 111 telephone nu...

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HP ProLiant DL585 G7, User Manual

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