Troubleshooting 83
Troubleshooting
Troubleshooting resources
The
HP ProLiant Servers Troubleshooting Guide
provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
English (
http://www.hp.com/support/ProLiant_TSG_en
)
•
French (
http://www.hp.com/support/ProLiant_TSG_fr
)
•
Italian (
http://www.hp.com/support/ProLiant_TSG_it
)
•
Spanish (
http://www.hp.com/support/ProLiant_TSG_sp
)
•
German (
http://www.hp.com/support/ProLiant_TSG_gr
)
•
Dutch (
http://www.hp.com/support/ProLiant_TSG_nl
)
•
Japanese (
http://www.hp.com/support/ProLiant_TSG_jp
)
Pre-diagnostic steps
WARNING:
To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT:
This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1.
Review the important safety information (on page
83
).
2.
Gather symptom information (on page
85
).
3.
Prepare the server for diagnosis (on page
85
).
4.
Use the Start diagnosis flowchart (on page
87
) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the
Important Safety Information
document provided with the server.
Summary of Contents for ProLiant DL585 G7
Page 18: ...Component identification 18 Secondary processor memory board Device numbers ...
Page 23: ...Component identification 23 Fan locations Power supply backplane components ...
Page 71: ...Cabling 71 Cabling DVD ROM drive cabling ...
Page 92: ...Troubleshooting 92 ...
Page 108: ...Regulatory compliance notices 108 Taiwan notices ...
Page 117: ...Support and other resources 117 ...
Page 118: ...Support and other resources 118 ...
