HP Proliant DL580 Maintenance And Service Manual Download Page 4

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HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Removing the memory backplane...................................................................................................... 48

Removing a hard drive blank ............................................................................................................. 49

Removing a hot-plug SCSI hard drive ............................................................................................... 50

Removing a hot-plug SAS hard drive ................................................................................................ 51

Removing the SAS-SATA hard drive cage........................................................................................ 52

Removing the SAS-SATA backplane ................................................................................................ 56

Removing a PCI-X Hot Plug expansion board .................................................................................. 57

Removing a power supply blank........................................................................................................ 58

Removing a redundant hot-plug power supply .................................................................................. 59

Replacing hot-plug fans ..................................................................................................................... 60

Memory overview .............................................................................................................................. 62

General memory configuration requirements ......................................................................... 62

Single- and dual-rank DIMMs................................................................................................ 64

Advanced ECC memory ......................................................................................................... 64

Online spare memory.............................................................................................................. 66

Hot-plug mirrored memory..................................................................................................... 67

Hot-plug RAID memory......................................................................................................... 69

Configuring the memory......................................................................................................... 70

Memory boards and DIMMs .................................................................................................. 72

Diagnostic tools

SmartStart software............................................................................................................................ 77

SmartStart Scripting Toolkit .............................................................................................................. 78

HP Instant Support Enterprise Edition ............................................................................................... 79

Option ROM Configuration for Arrays.............................................................................................. 79

HP ROM-Based Setup Utility............................................................................................................ 80

ROMPaq utility .................................................................................................................................. 80

System Online ROM flash component utility .................................................................................... 81

Integrated Management Log .............................................................................................................. 81

Integrated Lights-Out technology ...................................................................................................... 82

Automatic Server Recovery ............................................................................................................... 82

HP Systems Insight Manager ............................................................................................................. 83

HP Insight Diagnostics....................................................................................................................... 83

USB support....................................................................................................................................... 84

Troubleshooting the system using port 85 codes ............................................................................... 84

Processor-related port 85 codes .............................................................................................. 85

Memory-related port 85 codes................................................................................................ 86

Expansion board-related port 85 codes................................................................................... 87

Miscellaneous port 85 codes................................................................................................... 88

Server component identification

Front panel components ..................................................................................................................... 92

Front panel LEDs and buttons............................................................................................................ 93

Memory board components and LEDs............................................................................................... 94

Summary of Contents for Proliant DL580

Page 1: ...HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide June 2005 Third Edition Part Number 379041 003 ...

Page 2: ...in Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linus Torvalds June 2005 Third Edition Part Number 379041 003 Audience assumptions This guide is for an experienced service technicia...

Page 3: ... Removing a media drive blank 23 Removing a media drive 23 Removing the processor module 24 Removing a processor 26 Removing a PPM 29 Removing a PCI latch 30 Removing a PCI retaining clip 31 Removing the PCI X Hot Plug basket 32 Removing a non hot plug expansion board 33 Removing the PCI X Hot Plug mezzanine option 34 Removing the PCI Express mezzanine option 35 Recovering data from the BBWC 36 Re...

Page 4: ...Hot plug RAID memory 69 Configuring the memory 70 Memory boards and DIMMs 72 Diagnostic tools 77 SmartStart software 77 SmartStart Scripting Toolkit 78 HP Instant Support Enterprise Edition 79 Option ROM Configuration for Arrays 79 HP ROM Based Setup Utility 80 ROMPaq utility 80 System Online ROM flash component utility 81 Integrated Management Log 81 Integrated Lights Out technology 82 Automatic ...

Page 5: ...SATA or SAS IDs 112 SATA or SAS hard drive LEDs 113 SAS and SATA hard drive LED combinations 113 Fan locations 114 Hot plug fan LEDs 116 BBWC LEDs 117 Server cabling 119 Storage device cabling guidelines 119 PCI X Hot Plug mezzanine cabling 119 BBWC cabling 120 RILOE II cabling 121 Hot plug SCSI drive cabling 121 SCSI simplex mode 122 SCSI duplex mode 122 Hot plug SAS hard drive cabling 123 USB ca...

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Page 7: ...o address a system problem The specialist will also determine whether you can replace the part Replacement parts are express shipped Most in stock parts are shipped the very same day you contact HP You may be required to send the defective part back to HP unless otherwise instructed Available for most HP products currently under warranty or contract For information on the warranty service refer to...

Page 8: ... b Blank CD DVD diskette 377569 001 Yes 3 c Blank memory board 374278 001 Yes 4 Bezel ProLiant DL580 G3 Server 367600 001 376481 001 Yes 5 Cover top ProLiant DL580 G3 Server 367572 001 376480 001 Yes 6 Blank hard drive 302531 002 122759 001 Yes 7 Processor module assembly 012095 001 376469 001 Yes Plastics kit ProLiant DL580 G3 Server 376479 001 Yes 8 a Guide PCA short 2 367597 001 Yes 9 b Guide P...

Page 9: ...er Customer self repair 11 d Latch PCI blue 2 228194 002 Yes 12 e Retainer card guide carbon 2 379046 001 Yes 13 f Retainer card guide blue 2 379046 002 Yes 14 Return kit ProLiant DL580 G3 Server 378336 001 Yes 15 Tool Torx T 15 107473 001 199630 001 Yes Not shown System components ...

Page 10: ...Server 012104 001 376474 001 Yes 8 Media board CD DVD diskette 012207 001 376477 001 Yes 9 Power backplane ProLiant DL580 G3 Server 012110 001 376476 001 No 10 Processor module assembly ProLiant DL580 G3 Server 012095 001 376469 001 Yes 11 Processor Power Module 367240 001 370718 001 Yes 12 Memory board ProLiant DL580 G3 Server 012098 001 376470 001 Yes Media devices 13 Diskette drive 3 5 in 27998...

Page 11: ...rocessor assemblies a Intel 3 33 GHz Xeon 8 MB 376660 001 379982 001 Yes b Intel 3 00 GHz Xeon 8 MB 376660 002 379981 001 Yes c Intel 2 83 GHz Xeon 4 MB 376661 001 379980 001 Yes d Intel 3 67 GHz Xeon 1 MB 376659 002 389027 001 Yes e Intel 3 16 GHz Xeon 1 MB 376659 001 377840 001 Yes Cables 19 Cable kit data ProLiant DL580 G3 Server 376478 001 Yes a Cable assembly USB 346187 001 Yes b Cable assemb...

Page 12: ...001 Yes 28 SAS backplane ProLiant DL580 G3 Server 376475 001 Yes a SAS backplane board 012564 001 Yes b SAS power backplane board 012662 001 Yes 29 SAS array controller board 012335 001 370855 001 Yes 30 SAS array cache board with battery 011773 002 309522 001 Yes 31 Hot plug SAS hard drive 72 GB 10 000 rpm 375863 002 376597 001 Yes 32 Hot plug SAS hard drive 36 GB 10 000 rpm 375863 001 376596 001...

Page 13: ...ng the PCI Express mezzanine option 35 Recovering data from the BBWC 36 Removing the BBWC battery pack 37 Removing the BBWC cache module 38 Removing the system board 39 Removing the system battery 42 Removing the media board 44 Removing the SCSI backplane 45 Removing the power backplane 47 Removing the memory backplane 48 Removing a hard drive blank 49 Removing a hot plug SCSI hard drive 50 Removi...

Page 14: ...g the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe c...

Page 15: ...items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manne...

Page 16: ... service the unit remove the server from the rack Remove the access panel Removing the access panel on page 19 If you are servicing internal components remove the access panel Remove the system cage Removing the system cage on page 20 If you must remove the system board power backplane or the BBWC remove the system cage Extending the server from the rack The design of the server enables you to acc...

Page 17: ... the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch...

Page 18: ...nt panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the OS as directed by the OS documentation 2 Press the Power On Standby button to place the server in standby mode When the serve...

Page 19: ...es allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT When removing the access panel to view QuickFind diagnostic LEDs leave the server powered on The Qui...

Page 20: ... cage Refer to the instructions for each individual option to determine if removing the system cage is necessary To remove the system cage 1 Power down the server if applicable Powering down the server on page 18 2 Extend the server from the rack if applicable 3 Remove the access panel Removing the access panel on page 19 4 Remove all expansion boards and expansion slot covers 5 Remove the PCI X H...

Page 21: ...used to loosen the thumbscrews The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on page 98 Removing the front bezel 1 Power down the server Powering down the server on page 18 2 Extend the server from the rack 3 Remove the access panel Removing the access panel on page 19 4 Using the T 15 Torx screwdriver remove the three screws on eac...

Page 22: ...ewdriver is shipped with the server and can be located on the rear panel Rear panel components on page 98 5 Release the two levers on the lower outside corners of the rack 6 Slide the bezel to the right and detach the bezel from the server To replace the component reverse the removal procedure ...

Page 23: ...r NOTE The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on page 98 To replace the component reverse the removal procedure Removing a media drive To remove the DVD drive optional diskette drive or optional CD RW drive 1 Power down the server Powering down the server on page 18 2 Use the T 15 Torx screwdriver to eject the drive and pull ...

Page 24: ...e component reverse the removal procedure Removing the processor module NOTE Refer the section Processor module LEDs on page 97 for information on the current processor and PPM status 1 Power down the server Powering down the server on page 18 2 Remove the shipping bracket if applicable NOTE The shipping bracket is located near the processor module lever and is marked with an orange tab for easy i...

Page 25: ...Removal and replacement procedures 25 3 Release the latches to unlock the processor module 4 Lower the processor module lever and pull the module out of the server ...

Page 26: ...er do not separate the processor from the heatsink The processor heatsink and retaining clip make up a single assembly CAUTION To prevent possible server malfunction and damage to the equipment do not mix processors of different types IMPORTANT If upgrading processor speed or adding additional processors update the system ROM before installing the processor IMPORTANT Processor socket 1 and PPM slo...

Page 27: ...e on page 24 3 Unlock the processor retaining bracket 4 Open the processor retaining bracket and open the processor locking lever CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 5 Remove the processor ...

Page 28: ...or orientation by observing the guide pins on the base of the processor retaining bracket and the three corresponding guide slots on the processor assembly 7 Insert the processor assembly into the processor socket and close the locking lever CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever ...

Page 29: ...ust be installed in the correct slot for the processor IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly IMPORTANT Always install a PPM when you install a processor The system fails to boot if the PPM is missing To remove a PPM 1 Power down the server Powering down the server on page 18 2 Remove the processor module Removing the pro...

Page 30: ...server Powering down the server on page 18 2 Extend or remove the server from the rack Removing the server from the rack on page 19 3 Remove the access panel Removing the access panel on page 19 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 4 Open the latch 5 Remove the...

Page 31: ... Powering down the server on page 18 2 Extend or remove the server from the rack Removing the server from the rack on page 19 3 Remove the access panel Removing the access panel on page 19 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 4 Open the PCI latch and unlock the...

Page 32: ...Powering down the server on page 18 2 Extend or remove the server from the rack Removing the server from the rack on page 19 3 Remove the access panel Removing the access panel on page 19 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 4 Remove the expansion board from th...

Page 33: ...moving a non hot plug expansion board 1 Power down the server Powering down the server on page 18 2 Extend or remove the server from the rack Removing the server from the rack on page 19 3 Remove the access panel Removing the access panel on page 19 4 Disconnect any required internal or external cables from the expansion board 5 Open the PCI latch 6 Unlock the retaining clip ...

Page 34: ... page 18 2 Extend or remove the server from the rack Removing the server from the rack on page 19 3 Remove the access panel Removing the access panel on page 19 4 Remove the expansion boards from slots 1 and 2 5 Remove the expansion boards from slots 3 and 4 if installed to gain access to the mezzanine board 6 Remove the PCI X Hot Plug basket Removing the PCI X Hot Plug basket on page 32 7 Disconn...

Page 35: ...ard installed To replace the component reverse the removal procedure Removing the PCI Express mezzanine option 1 Power down the server Powering down the server on page 18 2 Extend or remove the server from the rack Removing the server from the rack on page 19 3 Remove the access panel Removing the access panel on page 19 4 Remove the expansion boards from slots 1 and 2 5 Remove the expansion board...

Page 36: ... server fails you can recover any data temporarily trapped in the BBWC by using the following procedure CAUTION Before starting this procedure read the information about protecting against electrostatic discharge Preventing electrostatic discharge on page 14 1 Perform one of the following Set up a recovery server station using an identical server model Do not install any internal drives or BBWC in...

Page 37: ...system board of the recovery server Install the BBWC into an empty BBWC DIMM socket on any Smart Array 641 or 642 controller in the recovery server 6 Power up the recovery server A 1759 POST message appears stating that valid data was flushed from the cache This data is now stored on the drives in the recovery server You can now transfer the drives and controller if one was used to another server ...

Page 38: ...arge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process may take up to 4 hours During this time the cache module will function properly but without the performance...

Page 39: ...er the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data will be lost if the cable is detached 5 Open the latches and remove the BBWC cache module 6 Disconnect the cable from the cache module To repla...

Page 40: ...a memory board non hot plug on page 73 and memory board blanks 5 Remove the processor module Removing the processor module on page 24 6 Extend or remove the server from the rack Removing the server from the rack on page 19 7 Remove the access panel Removing the access panel on page 19 8 Remove the media board Removing the media board on page 44 9 Remove the SCSI backplane Removing the SCSI backpla...

Page 41: ...umber through RBSU Re entering the server serial number and product ID on page 41 To replace the component reverse the removal procedure Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select S...

Page 42: ...automatically reboot Removing the system battery If the server no longer automatically displays the correct date and time you might need to replace the battery that provides power to the real time clock Under normal use battery life is five to 10 years WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exist...

Page 43: ...Removal and replacement procedures 43 3 Remove the access panel Removing the access panel on page 19 4 Locate the battery ...

Page 44: ...d information Removing the media board 1 Power down the server Powering down the server on page 18 2 Extend the server from the rack if applicable 3 Remove the access panel Removing the access panel on page 19 4 Remove all media drives Removing a media drive on page 23 and media drive blanks Removing a media drive blank on page 23 5 Disconnect all cabling from the media board 6 Loosen the thumbscr...

Page 45: ... a media drive on page 23 and media drive blanks Removing a media drive blank on page 23 3 Remove all hard drives Removing a hot plug SCSI hard drive on page 50 and hard drive blanks Removing a hard drive blank on page 49 4 Extend the server from the rack if applicable 5 Remove the access panel Removing the access panel on page 19 6 Disconnect all cables from the SCSI backplane 7 Remove the media ...

Page 46: ...46 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide 8 Record the position of the SCSI simplex duplex switch ...

Page 47: ... power supplies Removing a redundant hot plug power supply on page 59 and power supply blanks Removing a power supply blank on page 58 NOTE If you remove or replace the primary hot plug power supply use the T 15 Torx screwdriver provided with the server to remove the shipping screw It is located just under the port colored plastic handle of the power supply unit 3 Extend or remove the server from ...

Page 48: ... memory backplane 1 Power down the server Powering down the server on page 18 2 Remove all memory boards Removing a memory board on page 75 Removing a memory board non hot plug on page 73 3 Remove the processor module Removing the processor module on page 24 4 Extend or remove the server from the rack Removing the server from the rack on page 19 5 Remove the access panel Removing the access panel ...

Page 49: ...the memory backplane from the server To replace the component reverse the removal procedure Removing a hard drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank ...

Page 50: ...erver if the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug hard drive LEDs Hot plug SCSI hard drive LED combinations on page 111 Hot p...

Page 51: ...es on the drive you are replacing or if you are replacing the only drive in the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug hard drive LEDs SAS and SATA hard drive LED combinations on page 113 2 Back up all server data on the hard d...

Page 52: ...rd drive cage 1 Power down the server Powering down the server on page 18 2 Remove the access panel Removing the access panel on page 19 3 Remove all hard drives Removing a hot plug SAS hard drive on page 51 and hard drive blanks Removing a hard drive blank on page 49 4 Remove the screws securing the SAS hard drive cage ...

Page 53: ...OTE You must provide a SAS controller before proceeding with the SAS hard drive cage installation 1 Power down the server Powering down the server on page 18 2 Remove all hard drives Removing a hot plug SCSI hard drive on page 50 and hard drive blanks Removing a hard drive blank on page 49 3 Extend the server from the rack 4 Remove the access panel Removing the access panel on page 19 5 Install th...

Page 54: ... When routing cables always be sure that the cables are not in a position where they can be pinched or crimped 7 Route the SAS cables through the opening near the SCSI backplane and over the center wall 8 Connect the cables to the connectors on the back of the SAS hard drive cage ...

Page 55: ...the SAS cables to the controller 11 Secure the SAS hard drive cage with the screws provided in the option kit 12 Install the hot plug hard drives or hard drive blanks into the SAS hard drive cage CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank ...

Page 56: ...anel Removing the access panel on page 19 3 Remove all hard drives Removing a hot plug SAS hard drive on page 51 and hard drive blanks Removing a hard drive blank on page 49 4 Remove the screws securing the SAS hard drive cage 5 Slowly pull the SAS hard drive cage out of the server until there is enough room to reach behind the SAS hard drive cage 6 Disconnect all cables from the back of the SAS h...

Page 57: ...nsion board 1 Extend or remove the server from the rack Removing the server from the rack on page 19 2 Remove the access panel Removing the access panel on page 19 3 Press the PCI X Hot Plug button to remove power from the slot When the green power LED on the slot stops flashing power has been removed from the slot 4 Unlock the retaining clip for full length expansion boards ...

Page 58: ...nless all expansion slots have either an expansion slot cover or an expansion board installed To replace the component reverse the removal procedure Removing a power supply blank NOTE If you remove or replace the primary hot plug power supply use the T 15 Torx screwdriver provided with the server to remove the shipping screw It is located just under the port colored plastic handle of the power sup...

Page 59: ... the power supply unless the server has been powered down Removing the only operational power supply will cause an immediate power loss NOTE If you remove or replace the primary hot plug power supply use the T 15 Torx screwdriver provided with the server to remove the shipping screw It is located just under the port colored plastic handle of the power supply unit NOTE Refer to the section Power su...

Page 60: ... power supply unit 3 Remove the hot plug power supply from the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To replace the component reverse the removal procedure Replacing hot plug fans The server supports redundant hot plug fans Fan locations on page 114 to provide proper airflow to the se...

Page 61: ...ccess panel Removing the access panel on page 19 3 Remove the malfunctioning hot plug fan from the server 4 Install the replacement fan 5 Repeat to replace additional fans as needed 6 Observe the LED on each installed fan to be sure it is illuminated green Hot plug fan LEDs on page 116 7 Observe the internal system health LED on the front panel to be sure it is illuminated green Front panel LEDs a...

Page 62: ...t replace Hot add makes additional memory resources available to the operating system Hot replace allows failed or degraded DIMMs to be replaced while the server is running The maximum supported total memory for this server is 64 GB using four memory boards The maximum supported memory per memory board is 16 GB using four 4 GB DIMMs For an overview of single and dual rank DIMMs refer to Single and...

Page 63: ...tains 2 DIMMs Configuration Bank A Bank B 1 Single 2 Single Single 3 Dual 4 Dual Single 5 Dual Dual The server can be configured for any AMP mode in RBSU RBSU displays a warning message if the selected AMP mode is not supported by the current DIMM configuration However if the DIMM configuration does not match the AMP mode selected in RBSU the server defaults to Advanced ECC Advanced ECC memory on ...

Page 64: ...single rank DIMMs a dual rank DIMM using the same technology would be 4 GB Advanced ECC memory Advanced ECC is the default memory protection mode for this server In Advanced ECC the server is protected against correctable memory errors The server will provide notification if the level of correctable errors exceeds a predefined threshold rate The server does not fail because of correctable memory e...

Page 65: ...ing system without a reboot Boards must be inserted sequentially Multiple hot add board insertions can be performed one at a time on the same server For example if a server has three empty memory board slots three hot add board insertions can be performed If multiple hot add operations are performed allow one board insertion operation to complete as indicated by the memory board LEDs Memory board ...

Page 66: ...alled memory board is protected by its own spare memory No operating system support is required The following guidelines apply to online spare memory All general memory requirements apply General memory configuration requirements on page 62 Online spare memory supports 1 2 3 or 4 memory boards Each board must have a valid online spare configuration No dependencies exist for the configuration betwe...

Page 67: ...ection than either Advanced ECC Advanced ECC memory on page 64 or online spare memory on page 66 With hot plug mirrored memory the server is protected against uncorrectable memory errors that would otherwise result in server failure Hot plug mirrored memory allows the server to keep two copies of all memory data on separate memory boards If an uncorrectable error is encountered the proper data is ...

Page 68: ...xample memory boards 1 and 2 could each contain 2 GB of physical memory per board with board 1 containing two 1 GB DIMMs and board 2 containing four 512 MB DIMMs The amount of memory between mirrored pairs can be different in quad board Hot Plug Mirrored Memory mode For example memory pair 1 boards 1 and 2 can contain 2 GB each while memory pair 2 boards 3 and 4 contain 4 GB each In quad board hot...

Page 69: ...would otherwise result in a server failure Although hot plug mirrored memory keeps two copies of all memory data hot plug RAID memory keeps only one copy of all memory data and additional parity information If an uncorrectable memory error is encountered the server can create the proper data using the parity information and the information from the other memory boards that contain no failures In a...

Page 70: ...eboot Configuring the memory Configuring the memory system of the server requires configuring both hardware and software To configure the memory 1 Install the correct amount of memory for the desired AMP mode For a list of AMP options refer to Memory Options For more information refer to General Memory Configuration Requirements on page 62 2 Test the DIMMs for all AMP modes except Advanced ECC bef...

Page 71: ...the Memory Diagnostics 5 Once the memory has been tested exit the utility and reboot 6 Select the AMP mode Selecting the AMP mode on page 71 Selecting the AMP mode 1 Upon reboot press the F9 key when prompted to enter RBSU 2 Select System Options 3 Select Advanced Memory Protection 4 Select the desired memory mode Advanced ECC hot add enabled Advanced ECC hot add disabled Online Spare Memory with ...

Page 72: ...ard on page 75 Removing a memory board non hot plug on page 73 2 Replace failed or degraded DIMMs Removing DIMMs on page 76 3 Reinstall the memory board in the slot from which it was removed The replacement procedures in this section apply to both hot replace and non hot plug memory procedures except as noted IMPORTANT Be sure to power down the server when performing board removal procedures in a ...

Page 73: ...y board blank squeeze the levers and pull the blank out of the server Removing a memory board non hot plug 1 Power down the server Powering down the server on page 18 2 Unlock the locking switch and open the release latch 3 Use the ejector lever to pull the memory board out of the server ...

Page 74: ...he DIMM Removing DIMMs on page 76 IMPORTANT Be sure to observe all DIMM installation requirements for the desired memory mode 6 Close the memory board IMPORTANT Be sure that the locking switch is unlocked The memory board will not seat in the server if the locking switch is locked 7 Install the memory board ...

Page 75: ...hot plug mirrored memory CAUTION Only memory boards with a green Removable LED can be removed Do not attempt to remove any memory board with the Removable LED off CAUTION To prevent system failure do not remove the memory board from the server until the board status LED stops flashing 2 Unlock the locking switch and open the release latch 3 Use the ejector lever to pull the memory board out of the...

Page 76: ...tenance and Service Guide Removing DIMMs 1 Remove the memory board using the appropriate hot replace or non hot plug procedure Removing a memory board non hot plug on page 73 2 Remove the DIMM To replace the component reverse the removal procedure ...

Page 77: ...des 84 SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including Configuring hardwar...

Page 78: ...rtStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Usi...

Page 79: ...html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information refer to the HP ISEE Client Installation and Upgrade Guide ftp ftp hp com pub services hardware info isee_client pdf Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and e...

Page 80: ...iguring memory options Language selection For more information on RBSU refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart ROMPaq utility Flash ROM enables you to upgrade the firmware BIOS with system or option ROMPaq utilities To upgrade the BIOS insert a ROMPaq diskette into the diskette drive and boot the system The ROM...

Page 81: ...m go supportos Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 www1 hp com support files index html Integrated Management Log The IML ...

Page 82: ...ement functions Using iLO you can Remotely power up power down or reboot the host server Send alerts from iLO regardless of the state of the host server Access advanced troubleshooting features through the iLO interface Diagnose iLO using HP SIM through a web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or o...

Page 83: ...itional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoo...

Page 84: ... Specifically HP provides legacy USB functionality for POST RBSU Diagnostics DOS Operating environments which do not provide native USB support For more information on ProLiant USB support refer to the HP website http h18004 www1 hp com products servers platforms usb support html Troubleshooting the system using port 85 codes 1 Locate the port 85 code display on the media board IMPORTANT Be sure t...

Page 85: ...lay on the media board in the format 3xh IMPORTANT Reboot the server after completing each numbered step If the error condition continues proceed with the next step To troubleshoot processor related error codes 1 Bring the server to base configuration by removing all components that are not required by the server to complete POST This process can include removing all Expansion boards Removing a no...

Page 86: ... port 85 codes Memory related port 85 codes display on the media board in the format 4xh IMPORTANT Reboot the server after completing each numbered step If the error condition continues proceed with the next step To troubleshoot memory related error codes 1 Check the memory board LEDs Memory board components and LEDs on page 94 for any identified errors or failed DIMMs and take corrective action 2...

Page 87: ...h RBSU Re entering the server serial number and product ID on page 41 Expansion board related port 85 codes Expansion board related port 85 codes display on the media board in the format 6xh IMPORTANT Reboot the server after completing each numbered step If the error condition continues proceed with the next step To troubleshoot expansion board related error codes 1 Reseat all expansion boards 2 B...

Page 88: ...IMPORTANT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 41 Miscellaneous port 85 codes To troubleshoot all other port 85 codes IMPORTANT Reboot the server after completing each numbered step If the error condition continues proceed with the next step 1 Bring the server to base conf...

Page 89: ...e on page 50 Peripheral devices 2 Install each remaining system component rebooting between each installation to isolate any failed components 3 Clear the system NVRAM System maintenance switch on page 103 4 Replace the system board IMPORTANT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID o...

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Page 91: ...ear panel components 98 Rear panel LEDs and buttons 99 Power supply LEDs 100 System board components 102 DIMM slot locations 108 SCSI IDs 108 Hot plug SCSI hard drive LEDs 110 Hot plug SCSI hard drive LED combinations 111 SATA or SAS IDs 112 SATA or SAS hard drive LEDs 113 SAS and SATA hard drive LED combinations 113 Fan locations 114 Hot plug fan LEDs 116 BBWC LEDs 117 ...

Page 92: ...t DL580 Generation 3 Server Maintenance and Service Guide Front panel components Item Description 1 Memory board or blank 2 USB port 3 Optional multibay drive or blank 4 DVD drive 5 Processor module 6 Hard drive bay ...

Page 93: ... LED Green Normal system on Flashing amber System health is degraded Flashing red System health is critical Off Normal system off 3 External system health LED Green Normal system on Flashing amber System health is degraded Flashing red System health is critical Off Normal system off 4 NIC 1 link activity LED Green Linked to network Flashing green Linked with activity on the network Off No network ...

Page 94: ...f the LEDs can still be seen This behavior matches the behavior of all the other error indicators in the server The indicators are only cleared in the following situations If the locking switch is locked after the board is reinstalled If the server is rebooted If the board is removed from the server CAUTION When the memory board locking switch is unlocked in a mode that does not support hot add or...

Page 95: ...ry changes Item Description Status 1 Locking switch N A 2 Release latch N A 3 Ejector lever N A 4 Removable Off Do not remove memory board if server is powered on Green Memory board can be safely removed 5 DIMM LEDs 1 4 Off Normal or DIMM not installed Amber Uncorrectable error detected or correctable error threshold reached Flashing amber DIMM configuration error ...

Page 96: ...ode Amber Server is in degraded Hot Plug Mirrored Memory mode Flashing amber Memory configuration error Green Hot Plug Mirrored Memory mode 8 RAID Off Board not online or board not configured for Hot Plug RAID Memory mode Amber Server is in degraded Hot Plug RAID Memory mode Flashing amber Memory configuration error Green Hot Plug RAID Memory mode 9 Board Off Power off or locking switch unlocked A...

Page 97: ...nformation refer to the section HP ROM Based Setup Utility on page 80 NOTE If the Spare Mirrored and RAID LEDs are off the server is in Advanced ECC mode Refer to HP ROM Based Setup Utility on page 80 for more information Processor module LEDs PPM LED 1 Processor LED 2 External health LED Description Off Off Off One of the following conditions exist No AC power present Normal Off Amber Flashing am...

Page 98: ...ear after the next reboot Processor failed Off Flashing amber Flashing red Processor configuration error detected Amber Off Flashing red PPM failed Flashing amber Off Flashing red One or more of the following conditions exist PPM not installed PPM configuration error detected Rear panel components Item Description Item Description 1 PCI X non hot plug slot 7 64 bit 100 MHz 11 NIC port 2 2 PCI X no...

Page 99: ...orts 5 PCI X non hot plug slot 3 64 bit 133 MHz 15 Video port 6 Optional PCI X Hot Plug or optional PCI Express non hot plug expansion slot 2 16 Keyboard port 7 Optional PCI X Hot Plug or optional PCI Express non hot plug expansion slot 1 17 Mouse port 8 T 15 Torx screwdriver 18 iLO NIC 9 Optional power supply redundant 19 UID 10 Power supply primary Rear panel LEDs and buttons ...

Page 100: ...k Off Not linked to network 3 NIC 2 Activity LED Green On or flashing Network activity Off No network activity 4 NIC 2 Link LED Green On Linked to network Off Not linked to network 5 iLO NIC Activity LED Green On or flashing Network activity Off No network activity 6 iLO NIC Link LED Green On Linked to network Off Not linked to network 7 UID LED Blue On Activated Flashing Server remotely managed O...

Page 101: ...101 Fail LED 1 amber Power LED 2 green Description Off Off No AC power to any power supply Flashing Off Power supply failure over current On Off No AC power to this power supply Off Flashing AC power present Standby mode Off On Normal ...

Page 102: ...Maintenance and Service Guide System board components Item Description Item Description 1 Fan 1 12 PCI X non hot plug slot 7 64 bit 100 MHz 2 Fan 2 13 BBWC battery pack 3 Fan 3 14 Remote management connector 4 Fan 4 15 BBWC cache module socket ...

Page 103: ...hot plug slot 4 64 bit 133 MHz 20 SCSI simplex duplex switch default duplex 10 PCI X non hot plug slot 5 64 bit 133 MHz 21 QuickFind diagnostic display 11 PCI X non hot plug slot 6 64 bit 100 MHz 22 SCSI port B System maintenance switch The system maintenance switch SW1 is an eight position switch that is used for system configuration The default position for all eight positions is Off Position De...

Page 104: ...r switch is set to FLP TOP the optical drive in the bottom bay is designated as the primary optical drive The diskette drive in the top bay is bootable The server cannot boot from a diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP When the boot device selector switch is set to FLP BOT the optical drive in the top bay is designated as the primary optical drive...

Page 105: ... drive in bottom bay is bootable QuickFind diagnostic display LEDs The front panel health LEDs indicate only the current hardware status In some situations HP SIM might report server status differently than the health LEDs because the software tracks more system attributes The amber QuickFind diagnostic display LEDs are located on the media board In normal operations all of the LEDs are off unless...

Page 106: ...D to provide pre failure and warranty conditions LED Description Fan X One or more of the following conditions exist A fan is missing or not properly installed A fan failed PCI X One or more of the following conditions exist A PCI address parity error was detected on the numbered PCI slot A PCI data parity error was detected on the numbered PCI slot ...

Page 107: ...d OVER TEMP The internal temperature has exceeded operating levels NO BOOT A no boot condition was detected P84 Switch set to display port 84 codes P85 Switch set to display port 85 codes Troubleshooting the system using port 85 codes on page 84 Setting the switch to view port 85 codes To change the display on the QuickFind diagnostic panel to view port 84 and 85 codes Troubleshooting the system u...

Page 108: ...rive configurations The single channel configuration simplex mode supports up to four hard drives on one channel The dual channel configuration duplex mode supports two hard drives on each channel SCSI IDs 0 and 1 The SCSI IDs for both simplex mode and duplex mode are illustrated Always populate hard drive bays starting with the lowest SCSI ID NOTE These SCSI ID designations apply regardless of th...

Page 109: ...Server component identification 109 Simplex mode Duplex mode ...

Page 110: ...us On Drive activity Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity ...

Page 111: ...expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array being se...

Page 112: ...erver supports eight SAS or SATA hot plug hard drives The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest number Hard drives must be SFF types Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array NOTE ACU does not support mixing SAS and SATA drive...

Page 113: ...e Activity status Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity SAS and SATA hard drive LED combinations Online Activity LED green Fault UID LED amber blue Interpretation On off or flashing Alternating amber and blue The drive has failed or a predictive failure alert has been received for this drive it also has...

Page 114: ...ete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as...

Page 115: ... contains two fans one plus one redundant to control the temperature in the hard drive bay area This fan configuration allows the server to continue operating in non redundant mode if a single fan fails in either zone If the system detects two fan failures in the same zone the server shuts down to avoid thermal damage Item Description Zone 1 Fan 1 1 ...

Page 116: ...oLiant DL580 Generation 3 Server Maintenance and Service Guide Item Description Zone 2 Fan 2 1 3 Fan 3 1 4 Fan 4 1 5 Fan 5 2 6 Fan 6 2 Hot plug fan LEDs Status Green Operating normally Amber Failed Off No power ...

Page 117: ...on from the host controller Off Off The battery is fully charged On Off A short exists in the connection of one or more of the three button cells within the battery module Flashing Off An opening exists in the circuit between the positive and negative terminals of the battery module Off Off Normal Server is off and is in data retention mode Flashing every 15 seconds Off User data held in the write...

Page 118: ......

Page 119: ...ered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge PCI X Hot Plug mezzanine cabling The server supports an option...

Page 120: ...n a position where they can be pinched or crimped BBWC cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped IMPORTANT The BBWC cable is wound around the battery pack Unwind the cable to the appropriate length before installing the battery pack assembly into the server ...

Page 121: ...into slot 7 for ease of cabling Hot plug SCSI drive cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped The following are the standard SCSI cabling configurations for this server Single channel simplex mode SCSI cabling to the SCSI ports Dual channel duplex mode SCSI cabling to the SCSI ports Standard SCSI cabling to an expa...

Page 122: ...PCI simplex cabling configuration an optional PCI array controller controls up to four hard drives through one SCSI bus SCSI duplex mode In the PCI duplex cabling configuration an optional PCI array controller controls up to four hard drives through two SCSI buses Each bus controls two hard drives ...

Page 123: ... in the server before connecting the cables to the SAS hard drive cage USB cable assembly The USB cable connects the front panel USB connector to the SCSI backplane To remove the component 1 Power down the server Powering down the server on page 18 2 Extend the server from the rack 3 Remove the access panel Removing the access panel on page 19 4 Remove the front bezel Removing the front bezel on p...

Page 124: ...l procedure Power switch cable assembly 1 Power down the server Powering down the server on page 18 2 Extend the server from the rack 3 Remove the access panel Removing the access panel on page 19 4 Remove the front bezel Removing the front bezel on page 21 5 Disconnect all cables from the media board 6 Remove the media board Removing the media board on page 44 7 Remove the USB cable assembly 8 In...

Page 125: ...Server cabling 125 9 Remove the power switch cable assembly To replace the component reverse the removal procedure ...

Page 126: ......

Page 127: ...4 in Depth 67 3 cm 26 5 in Width 46 3 cm 19 0 in Weight maximum 47 6 kg 105 lb Weight no drives installed 36 3 kg 80 lb Input requirement Specification Rated input voltage 100 127 VAC 200 240 VAC Rated input frequency 50 60 Hz Rated input current 100 VAC 12A 200 VAC 8A Rated input power 100 VAC 1161 W 200 VAC 1598 W BTUs per hour 100 VAC 3960 BTU 200 VAC 5450 BTU Power supply output Specification ...

Page 128: ...operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Hot plug power supply calculations For hot plug power supply spe...

Page 129: ...reviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BP backplane CSA Canadian Standards Association DDR double data rate DIMM dual inline memory module ...

Page 130: ...ing IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log IPL initial program load IRQ interrupt request LED light emitting diode MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association ...

Page 131: ...tion ROM Configuration for Arrays PCI peripheral component interface PCI Express peripheral component interconnect express PCI E peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module ...

Page 132: ...nt Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SPM system power module ...

Page 133: ... abbreviations 133 SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA Version Control Agent VHDCI very high density cable interconnect ...

Page 134: ......

Page 135: ...6 diskette drive 23 drive LEDs 112 113 DVD RW drive 23 DVD ROM drive 23 E electrostatic discharge 14 environmental requirements 132 environmental specifications 132 expansion board 33 34 35 58 expansion board related port 85 codes 89 F fan LED 112 fan zones 113 fans 60 115 116 fans replacing 60 features 93 flash ROM 82 front bezel 21 front panel buttons 95 front panel LEDs 95 H hard drive blanks 4...

Page 136: ...taining clip 31 PCI slot release lever 30 PCI slots 100 PCI X basket 32 PCI X Hot Plug mezzanine 34 100 PCI X Hot Plug mezzanine cabling 121 port 85 code expansion board related 89 port 85 code list 86 port 85 code memory related 88 port 85 code miscellaneous codes 90 port 85 code processor related 87 port 85 code troubleshooting 39 86 port 85 code viewing 86 107 109 power backplane 47 power butto...

Page 137: ...e cabling SCSI mode 125 SCSI IDs 110 serial number 41 server asset text 41 SmartStart autorun menu 79 SmartStart Scripting Toolkit 80 SmartStart overview 79 specifications 131 specifications environmental 132 static electricity 14 support packs 79 system battery 42 system cage 20 system maintenance switch 105 Systems Insight Manager 85 T temperature requirements 132 temperature overtemperature LED...

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