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HP ProLiant DL385p, Maintenance And Service Manual

The HP ProLiant DL385p comes with a comprehensive Maintenance And Service Manual that is essential for smooth operation and troubleshooting. For your convenience, this manual is available for immediate download, completely free of charge, from manualshive.com. Maximize your product experience with this indispensable resource.

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Troubleshooting  72 

Troubleshooting 

Troubleshooting resources 

The 

ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

 provides procedures for resolving 

common problems and comprehensive courses of action for fault isolation and identification, issue 

resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a 

language: 

•

 

English (

http://www.hpe.com/support/Gen9_TSG_en

) 

•

 

French (

http://www.hpe.com/support/Gen9_TSG_fr

) 

•

 

Spanish (

http://www.hpe.com/support/Gen9_TSG_es

) 

•

 

German (

http://www.hpe.com/support/Gen9_TSG_de

) 

•

 

Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

) 

•

 

Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

) 

The 

ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

 provides a list of error messages 

and information to assist with interpreting and resolving error messages on ProLiant servers and server 

blades. To view the guide, select a language: 

•

 

English (

http://www.hpe.com/support/Gen9_EMG_en

) 

•

 

French (

http://www.hpe.com/support/Gen9_EMG_fr

) 

•

 

Spanish (

http://www.hpe.com/support/Gen9_EMG_es

) 

•

 

German (

http://www.hpe.com/support/Gen9_EMG_de

) 

•

 

Japanese (

http://www.hpe.com/support/Gen9_EMG_ja

) 

•

 

Simplified Chinese (

http://www.hpe.com/support/Gen9_EMG_zh_cn

) 

 

HPE Insight Diagnostics 

The Insight Diagnostics is a proactive server management tool, available in both offline and online 

versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify 

server installations, troubleshoot problems, and perform repair validation. 
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the 

OS is not running. To run this utility, boot the server using Intelligent Provisioning. 
The Insight Diagnostics Online Edition is a web-based application that captures system configuration and 

other related data needed for effective server management. Available in Microsoft Windows and Linux 

versions, the utility helps to ensure proper system operation. 
For more information or to download the utility, see the Hewlett Packard Enterprise website 

(

http://www.hpe.com/servers/diags

).The Insight Diagnostics Online Edition is also available in the SPP. 

 

HPE Insight Diagnostics survey functionality 

HPE Insight Diagnostics (on page 

72

) provides survey functionality that gathers critical hardware and 

software information on ProLiant servers. 

Summary of Contents for ProLiant DL385p

Page 1: ...cifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 661849 003R November 2015 Edition 4 ...

Page 2: ...nty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries AMD is ...

Page 3: ... PCIe riser blank 32 Remove the primary PCIe riser cage 33 Remove the secondary PCIe riser cage 34 PCIe riser board 35 Drive blank 36 Hot plug drive 36 Power supply blank 37 AC power supply 37 Optical drive 38 Power supply backplane 39 Hot plug fan 40 Fan cage 41 FlexibleLOM 42 SFF hard drive cage 44 Systems Insight Display 44 Front panel assembly 45 Flash backed write cache procedures 46 Flash ba...

Page 4: ...oard components 83 System maintenance switch 84 NMI functionality 84 DIMM slot locations 85 SAS and SATA device numbers 85 Hot plug drive LED definitions 86 PCIe riser cage LED 87 FBWC module LEDs P222 P420 P421 88 Hot plug fans 89 Cabling 90 SAS hard drive cabling 90 Optical drive cabling 91 FBWC cabling 92 Specifications 94 Environmental specifications 94 Mechanical specifications 94 Power suppl...

Page 5: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Page 6: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Page 7: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Page 8: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Page 9: ...prise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen voo...

Page 10: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Page 11: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Page 12: ...Customer self repair 12 ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...echanical components Item Description Spare part number Customer self repair on page 5 1 Access panel a Access panel 8 drive SFF 8 drive LFF 691272 001 Mandatory1 b Access panel 25 drive SFF 12 drive LFF 691273 001 Mandatory1 2 Fan cage 662518 001 Mandatory1 ...

Page 16: ...1 b Hard drive blank LFF 667279 001 Mandatory1 11 Hardware blank kit 662519 001 Mandatory1 a Optical device blank b Fan blank c FlexibleLOM blank d PCI riser cage blank e Expansion slot blank 12 Power supply blank 699833 001 Mandatory1 13 Heatsink 679333 001 Optional2 14 Heatsink HE 691267 001 Optional2 15 Heatsink blank 691275 001 Mandatory1 16 Processor cage 691274 001 Optional2 17 2U rack bezel...

Page 17: ...n tecnico autorizzato per la sostituzione della parte Queste parti sono contrassegnate con No nel catalogo parti illustrato 1 Zwingend Teile für die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten für diesen Service berechnet 2 Optional Teile für die das Customer...

Page 18: ...adas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 Não Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um t...

Page 19: ...660183 001 Mandatory1 e 750 W 48V DC 92 675038 001 Mandatory1 f 1200 W Platinum Plus 94 660185 001 Mandatory1 Boards 26 System board assembly 691271 001 Optional2 27 PCIe riser board standard 3 slot 662524 001 Optional2 28 Power supply backplane 662528 001 Mandatory1 29 Systems Insight Display subassembly LFF with cables 691263 001 Optional2 30 Systems Insight Display subassembly SFF with cables 6...

Page 20: ... Mandatory1 k 32 GB 4Rx4 PC3L 10600L 9 687466 001 Mandatory1 34 Processors a 1 60 GHz AMD Opteron processor 6262HE 85W 662841 001 Optional2 b 1 80 GHz AMD Opteron processor 6366HE 16c 85W 705225 001 Optional2 b 2 10 GHz AMD Opteron processor 6272 115W 662836 001 Optional2 c 2 20 GHz AMD Opteron processor 6274 115W 662835 001 Optional2 d 2 30 GHz AMD Opteron processor 6276 115W 662834 001 Optional2...

Page 21: ...SAS a 2 TB 7 200 rpm LFF 6G dual port 653948 001 Mandatory1 b 3 TB 7 200 rpm LFF 6G dual port 653959 001 Mandatory1 c 300 GB 10 000 rpm SFF 6G dual port 653955 001 Mandatory1 d 450 GB 10 000 rpm SFF 6G dual port 653956 001 Mandatory1 e 600 GB 10 000 rpm SFF 6G dual port 653957 001 Mandatory1 f 900 GB 10 000 rpm SFF 6G dual port 653971 001 Mandatory1 g 72 GB 15 000 rpm SFF 6G dual port 653949 001 M...

Page 22: ...1 Mandatory1 43 SFF ribbon Mini SAS storage cable 675610 001 Mandatory1 44 SFF Mini SAS hard drive backplane to storage card 675611 001 Mandatory1 45 LFF power cable 675612 001 Mandatory1 46 SFF power cable 675613 001 Mandatory1 47 Slim SATA cable 675614 001 Mandatory1 48 Mini SAS STR to STR 93 98 cm 37 in 675615 001 Mandatory1 49 12 LFF power cable 675612 001 Mandatory1 50 25 SFF power cable 6756...

Page 23: ...per il prodotto 3 No Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente In base a quanto previsto dalla garanzia per il cliente Hewlett Packard Enterprise richiede l intervento di un tecnico autorizzato per la sostituzione della parte Queste parti sono contrassegnate con No nel catalogo parti illustrato 1 Zwingend Teile für die das Customer...

Page 24: ...a essas peças serão cobradas as despesas de transporte e mão de obra do serviço 2 Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 Não Algumas pe...

Page 25: ...If you must remove a server from a rack or a non hot plug component from a server power down the server Remove the server from the rack on page 27 If the rack environment cabling configuration or the server location in the rack creates awkward conditions remove the server from the rack Access the product rear panel on page 28 Access the Systems Insight Display on page 27 Release the full length ex...

Page 26: ... system power LED is amber Extend the server from the rack 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 3 After performing the installation or maintenance procedure slide the server back into...

Page 27: ...k on page 26 3 Disconnect the cabling and remove the server from the rack For more information refer to the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Access the Systems Insight Display To access the Systems Insight Display in a server with an 8 drive LFF configuration 1 Press and release the panel 2 After the display fully ejects rotate the...

Page 28: ...tion rail kit To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm Note that the cable management arm can be right mounted or left mounted Release the full length expansion board retainer The air baffle has full length expansion board retainers for both the primary and secondary PCIe riser cages To release the components ...

Page 29: ...n equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence...

Page 30: ...r cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before tou...

Page 31: ...nd the server from the rack on page 26 4 Remove the access panel Access panel on page 30 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost IMPORTANT It is necessary to remove the PCIe riser cage only if there is a full length expansion board installed 5 If a full length expansion board is in...

Page 32: ... all PCI slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the server from the rack 4 Remove the ...

Page 33: ...n the server and remove all AC power cords before removing or installing the PCIe riser cage 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel Access panel on page 30 5 Remove any installed full length expansion boards Full lengt...

Page 34: ...rver or expansion boards power down the server and remove all AC power cords before removing or installing the PCIe riser cage To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel Access panel on page 30 ...

Page 35: ...r cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the server from the rack 4 Remove the access panel Access panel on page 30 5 If any full length expansion boards are installed release the full length expansion board retainer on page 28 6 Remove the PCIe riser cage Remov...

Page 36: ... slide the component into the bay until it clicks To replace the SFF drive blank while pressing the release latch slide the component into the bay until it is fully seated Hot plug drive CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access pan...

Page 37: ...ge do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Access the product rear panel on page 28 4 Remove the power supply WARNING To reduce the risk of personal injury from hot surfaces...

Page 38: ... Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the server from the rack 4 Remove the access panel Access panel on page 30 5 Remove the air baffle on page 31 6 Remove the fan cage Fan cage on page 41 7 Disconnect the optical drive cable ...

Page 39: ...down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove all power supplies AC power supply on page 37 4 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the server from the rack 5 Remove the access panel Access panel on page 30 ...

Page 40: ...eed increase to cool the server The server shuts down in the following temperature related scenarios At POST o The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level If the cautionary temperature level is still detected after 5 minutes the BIOS performs an orderly shutdown and enters Standby mode o The BIOS performs an orderly shutdown if two or more fans have fail...

Page 41: ...performs an immediate shutdown if it detects a critical temperature level IMPORTANT An immediate shutdown is a hardware controlled function and it overrides any firmware or software actions To remove the component 1 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the server from the rack 2 Remove the access panel Access panel on page 30 3 Remo...

Page 42: ...he fan locations table Hot plug fans on page 89 To replace the component reverse the removal procedure FlexibleLOM WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry rema...

Page 43: ...the component 1 Firmly seat the FlexibleLOM in the slot and then tighten the thumbscrew 2 Install the PCIe riser cage Remove the primary PCIe riser cage on page 33 PCIe riser cage LED on page 87 3 Install the access panel Access panel on page 30 4 Slide the server into the rack 5 Connect the LAN segment cables 6 Connect each power cord to the server 7 Connect each power cord to the power source 8 ...

Page 44: ...6 6 Remove the air baffle on page 31 7 Remove the fan cage Fan cage on page 41 8 Disconnect all cables from the hard drive backplane 9 Remove the hard drive cage To replace the component reverse the removal procedure Systems Insight Display To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord f...

Page 45: ... the USB cable from the front of the Systems Insight Display c Remove the Systems Insight Display To replace the component reverse the removal procedure Front panel assembly To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 27 4 Remov...

Page 46: ...page 38 9 Remove the fan cage Fan cage on page 41 10 Disconnect all cables from the front panel assembly IMPORTANT If any cables in the front panel assembly need replacing the entire front panel assembly must be replaced 11 Remove the four T 10 Torx screws from each side and then remove the front panel assembly To replace the component reverse the removal procedure Flash backed write cache procedu...

Page 47: ...2 Close all applications 3 Power down the server on page 25 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the dr...

Page 48: ...odule 10 If the cache module is connected to a capacitor pack disconnect the capacitor pack cable from the connector on the top of the cache module To replace the component reverse the removal procedure CAUTION To prevent damage to the cache module during installation be sure the cache module is fully inserted before pressing down Flash backed write cache capacitor pack To remove the component 1 B...

Page 49: ...the server is powered up 5 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the server from the rack 6 Remove the access panel Access panel on page 30 7 If it is populated with expansion boards remove the PCIe riser cage for better access Remove the primary PCIe riser cage on page 33 PCIe riser cage LED on page 87 8 If the capacitor pack is con...

Page 50: ...Removal and replacement procedures 50 o 8 or 16 SFF configuration o 8 LFF configuration ...

Page 51: ...iled server to the recovery server 4 Perform one of the following o If the array controller has failed remove the cache module and capacitor pack from the failed array controller and install the cache module and capacitor pack on an identical array controller model in the recovery server o If the server has failed remove the controller Half length expansion board on page 52 cache module and capaci...

Page 52: ...e access panel is open To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the server from the rack 4 Remove the access panel Access panel on page 30 5 Disconnect any extern...

Page 53: ...erver from the rack on page 27 the server from the rack 4 Remove the access panel Access panel on page 30 5 Disconnect any external cables that are connected to the expansion board 6 Disconnect any internal cables that are connected to the expansion board 7 Remove the PCIe riser cage Remove the primary PCIe riser cage on page 33 PCIe riser cage LED on page 87 8 Remove the expansion board To replac...

Page 54: ...board 6 Disconnect any internal cables that are connected to the expansion board 7 If a full length expansion board is installed in slot 1 release the full length expansion board retainer and then remove the primary PCIe riser cage 8 If a full length expansion board is installed in slot 4 release the full length expansion board retainer and then remove the secondary PCIe riser cage 9 Remove the fu...

Page 55: ...as been installed CAUTION To avoid thermal shutdown all fans must be installed in a dual processor configuration To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 27 the serv...

Page 56: ...cover from the heatsink 2 Install the heatsink 3 Install the air baffle Remove the air baffle on page 31 4 Install the access panel Access panel on page 30 5 Slide the server into the rack 6 Connect each power cord to the server 7 Connect each power cord to the power source 8 Power up the server Processor ...

Page 57: ...figurations must contain processors with the same part number To remove a processor 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend or remove the server from the rack Extend the server from the rack on page 26 4 Remove the access panel Access panel on page 30 5 Remove the air baffle on pa...

Page 58: ...ttom of the processor especially the contact area To replace a processor IMPORTANT Be sure the processor remains inside the processor installation tool 1 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 59: ...move a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket 3 Press the tabs on the processor tool to release the processor and then remove the processor tool 4 Close the processor socket retaining bracket and the processor locking lever CAUTION Be sure to close the processo...

Page 60: ... 60 5 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 6 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution ...

Page 61: ...tempting to mix these two types causes the server to halt during BIOS initialization To identify the DIMMs installed in the server see DIMM slot locations on page 85 To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 26 or remov...

Page 62: ... risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power sour...

Page 63: ...panel Access panel on page 30 6 Remove the air baffle on page 31 7 Remove the PCIe riser cage Remove the secondary PCIe riser cage on page 34 Remove the primary PCIe riser cage on page 33 8 If installed remove the secondary PCIe riser cage on page 34 9 If installed remove the FBWC capacitor pack Flash backed write cache capacitor pack on page 48 10 If installed remove the cache module Flash backed...

Page 64: ...Removal and replacement procedures 64 18 Remove left and right fan cage brackets 19 Loosen the system board thumbscrews 20 Remove the system board using the handle to lift it out of the chassis ...

Page 65: ...Removal and replacement procedures 65 To replace the component 1 Install the spare system board 2 Prepare the processor socket on the spare system board a Remove the processor socket protective cover ...

Page 66: ...cket of the failed system board 4 Install the processor on the spare system board IMPORTANT Be sure the processor remains inside the processor installation tool 5 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 67: ...move a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket 7 Press the tabs on the processor tool to release the processor and then remove the processor tool 8 Close the processor socket retaining bracket and the processor locking lever CAUTION Be sure to close the processo...

Page 68: ... 68 9 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 10 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution ...

Page 69: ...ns menu 3 Select Service Options 4 Select Serial Number The following warning appears Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 Select Product ID The following warning appears Warning The Produc...

Page 70: ...removed Disconnect the cable as indicated To replace the component reverse the removal procedure Chipset SATA cable option To remove the component 1 Power down the server on page 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 26 or remove Remove the server from the rack on page 2...

Page 71: ...ny attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett P...

Page 72: ...upport Gen9_EMG_de Japanese http www hpe com support Gen9_EMG_ja Simplified Chinese http www hpe com support Gen9_EMG_zh_cn HPE Insight Diagnostics The Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and...

Page 73: ...s and installed options Enabling and disabling system features Displaying system information Selecting the primary boot controller Configuring memory options Language selection For more information on RBSU see the ROM Based Setup Utility User Guide on the Documentation CD or the RBSU Information Library http www hpe com info rbsu docs Integrated Management Log The IML records hundreds of events an...

Page 74: ...nternal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for ser...

Page 75: ...tion Item Description 1 Video connector 2 Quick release levers 2 3 SATA optical drive bay 4 SFF drive bays 5 Serial number label 6 USB connectors 2 7 Systems Insight Display 16 drive SFF configuration with optional drive cage Item Description 1 Video connector 2 Drive bays box 1 3 Drive bays box 2 ...

Page 76: ... USB connectors 2 25 SFF drive configuration Item Description 1 Video connector 2 Quick release levers 2 3 Drive bays 4 USB connector 8 drive LFF configuration Item Description 1 Video connector 2 Quick release levers 2 3 Drive bays 4 Systems Insight Display 5 USB connector ...

Page 77: ...Component identification 77 12 drive LFF configuration Item Description 1 Video connector 2 Quick release levers 2 3 Drive bays 4 USB connector Front panel LEDs and buttons SFF ...

Page 78: ...ashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated To identify components in a degraded or critical state see the Systems Insight Display LEDs Systems Insight Display on page 44 check iLO BIOS logs and ...

Page 79: ...Power cap applied 2 NIC link activity Off No link to network If the power is off view the rear panel RJ 45 LEDs for status Flashing green Network link and activity Solid green Network link 3 AMP status Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration 4 Over temp Off Normal Solid amber High system temperature detected All other LEDs Off N...

Page 80: ...ture level Over temp amber Red Amber The server has detected a hardware critical temperature level Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions may exist Only one power supply is installed and that power supply is in standby Power supply fault System...

Page 81: ...al 6 Power supply 2 PS2 optional 7 USB connectors 4 8 Video connector 9 iLO connector 10 Serial connector 11 FlexibleLOM ports Shown 4x1Gb Optional 2x10Gb port 1 on right side Rear panel LEDs and buttons Item Description Status 1 UID LED button Off Deactivated Solid blue Activated Flashing blue System being managed remotely 2 Power supply 2 LED Off System is off or power supply has failed Solid gr...

Page 82: ... 16 8 4 1 2 HL FH PCIe2 x8 8 4 1 5 HL FH PCIe2 x16 8 4 1 3 HL FH PCIe2 x8 4 1 6 HL FH PCIe2 x8 8 4 1 Notes Primary denotes the riser cage is installed in the primary riser connector Secondary denotes the riser cage is installed in the secondary riser connector Installing the riser cages listed in the table above in either the primary or secondary riser connectors determines the form factor of the ...

Page 83: ...onnector 8 Fan connector 3 9 First drive cage 10 Fan connector 2 11 Processor 2 DIMM slots 12 Second drive cage 13 Fan connector 1 14 NMI jumper 15 Front video connector 16 Discovery services connector 17 System maintenance switch 18 SATA optical drive connector 19 SATA drive port 1 20 Power supply backplane connector 21 USB connector 22 SD card slot 23 Secondary processor 2 PCIe riser connector 2...

Page 84: ...s set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug m...

Page 85: ...website http www hpe com support NMI DIMM slot locations DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines SAS and SATA device numbers 8 SFF device bay numbering 16 SFF device bay numbering ...

Page 86: ... 12 LFF device bay numbering Hot plug drive LED definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity ...

Page 87: ...orming a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller PCIe riser cage LED CAUTION...

Page 88: ...r pack is charging Off Off On The cache module is idle and the capacitor pack is charged Off On On The cache module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has ...

Page 89: ...e required for redundancy A fan failure or missing fan causes a loss of redundancy A second fan failure or missing fan causes an orderly shutdown of the server The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in th...

Page 90: ...Cabling 90 Cabling SAS hard drive cabling SFF hard drive cabling SFF cabling with optional drive cage ...

Page 91: ...Cabling 91 LFF hard drive cabling Optical drive cabling ...

Page 92: ...Cabling 92 FBWC cabling 8 or 16 drive SFF 8 drive LFF ...

Page 93: ...Cabling 93 12 LFF or 25 SFF PCIe option Depending on the server configuration you may need to remove the primary PCIe riser cage on page 33 before cabling to a PCIe expansion board ...

Page 94: ...KPa Mechanical specifications Specification Value Height 8 73 cm 3 44 in Depth SFF 69 85 cm 27 50 in Depth LFF 74 93 cm 29 5 in Width 44 55 cm 17 54 in Weight 8 LFF 22 63 30 19 kg 49 9 65 5 lb Weight 12 LFF 20 02 32 66 kg 44 1 72 lb Weight 8 SFF 23 53 28 08 kg 51 9 61 9 lb Weight 16 SFF 19 92 kg 27 76 kg 43 9 lb 61 2 lb Weight 25 SFF 21 15 kg 28 37 kg 46 6 lb 62 5 lb Power supply specifications De...

Page 95: ... 200 V to 240 V AC input 460 W CS Platinum Plus power supply 94 efficiency Specification Value Input requirements Rated input voltage 100V to 240V AC Rated input frequency 50 Hz or 60 Hz Rated input current 5 2A to 2 1A Rated input power 509 W at 115 V AC input 495 W at 230 V AC input Btus per hour 1764 at 100 V AC 1694 at 200 V AC Power supply output Rated steady state power 460 W at 100 V to 120...

Page 96: ...tage 36V to 72V DC 48V DC nominal input Rated input frequency DC Rated input current 2 3A at 36V DC 12A at 72V DC 17A at 48V DC nominal input Rated input power 840 W at 36V DC input 830 W at 72V DC input 820 W at 48V DC nominal input Btus per hour 2865 at 36V DC input 2830 at 72V DC input 2796 at 48V DC nominal input Power supply output Rated steady state power 750 W Rated peak power 750 W CAUTION...

Page 97: ...uipment Connect the equipment to a reliably grounded SELV source An SELV source is a secondary circuit that is designed so normal and single fault conditions do not cause the voltages to exceed a safe level 60 V DC The branch circuit overcurrent protection must be rated 24 A 1200 W CS Platinum Plus Power Supply 90 efficiency Specification Value Input requirements Rated input voltage 100V AC to 240...

Page 98: ...ed Lights Out IML Integrated Management Log NMI nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SR semi rigid STR straight connector TPM Trusted Platform Module ...

Page 99: ...Acronyms and abbreviations 99 UID unit identification USB universal serial bus ...

Page 100: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 101: ...lity 74 F fan cage 41 fans 40 FBWC cabling 92 FBWC module 88 features 75 flash backed write cache capacitor pack 48 flash backed write cache module 47 flash backed write cache procedures 46 51 FlexibleLOM 42 front panel assembly 45 front panel components 75 H half length expansion board 52 hard drive bays 75 hard drive blanks 36 hard drive cage 44 hard drive LEDs 86 hard drives determining status ...

Page 102: ...accessing 28 recovering the data from the cache 51 removal and replacement procedures 25 removing server from rack 27 S safety considerations 29 SAS and SATA device numbers 85 spare part numbers 15 19 specifications 94 95 96 97 specifications environmental 94 specifications mechanical 94 specifications power 94 95 96 97 specifications server 94 switches 84 symbols on equipment 29 system battery 62...

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