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Troubleshooting 111

Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

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The

HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

blades. To view the guide, select a language:

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Summary of Contents for ProLiant DL385p Gen8

Page 1: ... the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 661850 002 February 2013 Edition 2 ...

Page 2: ...oducts and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation ...

Page 3: ...ver from the rack 23 Remove the server from the rack 24 Remove the access panel 25 Install the access panel 25 Access the product rear panel 25 Opening the cable management arm 25 Remove the fan cage 26 Remove the hot plug fan 27 Remove the full length expansion board 28 Remove the primary PCIe riser cage 29 Remove the secondary PCIe riser cage 30 Install the primary PCIe riser cage 31 Secure the ...

Page 4: ...lling the flash backed write cache module 62 Installing the FBWC capacitor pack 63 Optical drive option 66 Redundant hot plug power supply option 68 FlexibleLOM option 69 Expansion board options 71 Removing the expansion slot blanks 71 Installing a half length expansion board 72 Installing a full length expansion board 73 Secondary PCIe riser cage option 74 Hard drive cage option 76 2U rack bezel ...

Page 5: ...1 Troubleshooting resources 111 Battery replacement 112 Regulatory information 114 Safety and regulatory compliance 114 Turkey RoHS material content declaration 114 Ukraine RoHS material content declaration 114 Warranty information 114 Electrostatic discharge 115 Preventing electrostatic discharge 115 Grounding methods to prevent electrostatic discharge 115 Specifications 116 Environmental specifi...

Page 6: ...Contents 6 Documentation feedback 132 Index 133 ...

Page 7: ...drive SFF configuration Item Description 1 Video connector 2 Quick release levers 2 3 SATA optical drive bay 4 SFF drive bays 5 Serial number label 6 USB connectors 2 7 Systems Insight Display 16 drive SFF configuration with optional drive cage Item Description 1 Video connector ...

Page 8: ... Insight Display 5 USB connectors 2 25 SFF drive configuration Item Description 1 Video connector 2 Quick release levers 2 3 Drive bays 4 USB connector 8 drive LFF configuration Item Description 1 Video connector 2 Quick release levers 2 3 Drive bays 4 Systems Insight Display 5 USB connector ...

Page 9: ...Component identification 9 12 drive LFF configuration Item Description 1 Video connector 2 Quick release levers 2 3 Drive bays 4 USB connector Front panel LEDs and buttons SFF ...

Page 10: ...ce Solid amber System in standby Off No power present 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated To identify components in a degraded or critical state see the Systems Insight Display LEDs check iLO BIOS logs and reference the server troubleshooting guide Facility power is not present power cord is not at...

Page 11: ...s Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display available on 8 SFF 16 SFF and 8 LFF configurations enables diagnosis with the access panel installed Item Description Status 1 Power cap Off System is in standby or no cap is set Solid green Power cap applied ...

Page 12: ...LED and the health LED indicate system status Systems Insight Display LED and color Health LED System power LED Status Processor amber Red Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a p...

Page 13: ...ber Standby Power cap off Flashing green Waiting for power Power cap off Green Power is available IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Rear panel components Item Description 1 PCIe slots 1 3 top to bottom 2 PCI...

Page 14: ...riser board slot definitions Primary Slot form factor PCIe 2 riser slot description Secondary Slot form factor PCIe 2 x16 riser slot description 1 FL FH PCIe2 x16 8 4 1 4 FL FH PCIe2 x16 16 8 4 1 2 HL FH PCIe2 x8 8 4 1 5 HL FH PCIe2 x16 8 4 1 3 HL FH PCIe2 x8 4 1 6 HL FH PCIe2 x8 8 4 1 Notes Primary denotes the riser cage is installed in the primary riser connector Secondary denotes the riser cage...

Page 15: ...e must be used for PCIe card wattages greater than 75 W System board components Item Description 1 Fan connector 6 2 Systems Insight Display connector 3 Fan connector 5 4 Processor 1 DIMM slots 5 Fan connector 4 6 Front I O connector 7 Front USB connector 8 Fan connector 3 9 First drive cage 10 Fan connector 2 ...

Page 16: ...attery 26 TPM connector 27 Primary processor 1 PCIe riser connector 28 Processor 1 socket 29 FlexibleLOM 30 SAS port 1i 31 SAS port 2i 32 SAS cache module connector System maintenance switch Position Default Function S1 Off Off HP iLO security is enabled On HP iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S...

Page 17: ...iability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI...

Page 18: ...Component identification 18 SAS and SATA device numbers 8 SFF device bay numbering 16 SFF device bay numbering 25 SFF device bay numbering 8 LFF device bay numbering ...

Page 19: ...drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration stripe size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and pr...

Page 20: ...s disconnected Missing Riser cage is not installed or power might not be connected FBWC module LEDs P222 P420 P421 The FBWC module has three single color LEDs one amber and two green The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing ...

Page 21: ...g 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current boot Data may be corrupt Flashing 1 Hz On Off An overtemperature condition exists Flashing 2 Hz Flashing 2 Hz Off The capacitor pack is not attached Flashing 2 Hz Flashing 2 Hz On The capacitor has been charging for 10 minutes but has not re...

Page 22: ...an speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS HP iLO performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the serve...

Page 23: ...on for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through HP iLO This method initiates a controlled remote shutdown of applications and the OS before the server ent...

Page 24: ...ease latches and sliding the server into the rack The sliding rails could pinch your fingers Remove the server from the rack To remove the server from an HP Compaq branded telco or third party rack 1 Power down the server on page 23 2 Extend the server from the rack on page 23 3 Disconnect the cabling and remove the server from the rack For more information refer to the documentation that ships wi...

Page 25: ...tenance procedure Power down the server on page 23 2 Extend the server from the rack on page 23 3 Use the T 15 Torx screwdriver to loosen the security screw on the hood latch 4 Lift up on the hood latch handle and then remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approxi...

Page 26: ...onent 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend or remove the server from the rack Remove the server from the rack on page 24 Extend the server from the rack on page 23 4 Remove the access panel on page 25 5 Remove the air baffle on page 34 ...

Page 27: ...rmal damage IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 21 To install the component reverse the removal procedure Remove the hot plug fan To remove the component 1 Extend or remove the server from the rack Remove the server from the rack on page 24 Extend the server from the rack on page 23 2 Re...

Page 28: ...cations table Hot plug fans on page 21 To install the component reverse the removal procedure Remove the full length expansion board CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCIe riser cage To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cor...

Page 29: ...the full length expansion board retainer and then remove the secondary PCIe riser cage 7 Remove the full length expansion board To install the component reverse the removal procedure Remove the primary PCIe riser cage CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCIe riser cage 1 Power down the ser...

Page 30: ...mponent reverse the removal procedure Remove the secondary PCIe riser cage CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCIe riser cage To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from ...

Page 31: ...ric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power c...

Page 32: ...he server on page 23 Secure the primary PCIe riser cage full length expansion board retainer 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 25 5 Install a full length expansion board Installing a full length expansion ...

Page 33: ...r on page 23 Secure the secondary PCIe riser cage full length expansion board retainer 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 25 5 Install a full length expansion board Installing a full length expansion board ...

Page 34: ...e component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend or remove the server from the rack Remove the server from the rack on page 24 Extend the server from the rack on page 23 4 Remove the access panel on page 25 CAUTION Do not detach the cable that connects the battery pack to the c...

Page 35: ...th expansion board is installed in the secondary PCIe riser cage release the expansion board retainer and remove the secondary PCIe riser cage on page 30 7 Remove the air baffle To install the component reverse the removal procedure ...

Page 36: ...re Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack Services...

Page 37: ...sults in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper fron...

Page 38: ...fely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The se...

Page 39: ...hing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment should be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of ear...

Page 40: ...materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you might need Operating sy...

Page 41: ...rs 3 Connect the power cord to the rear of the server 4 Install the power cord anchors 5 Secure the cables to the cable management arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 6 Connect the power cord to the AC power source ...

Page 42: ...perating system eliminating the need for SmartStart CDs and Smart Update Firmware DVDs To install an operating system on the server with Intelligent Provisioning local or remote a Connect the Ethernet cable between the network connector on the server and a network jack b Press the Power On Standby button c During server POST press the F10 key d Complete the initial Preferences and Registration por...

Page 43: ...ray controller has been added or is embedded in the system the controller defaults to a RAID configuration based on the size and number of hard drives installed For more information on modifying the controller default settings see the documentation on the Documentation CD For more information on automatic configuration see the HP ROM Based Setup Utility User Guide on the Documentation CD or the iL...

Page 44: ... only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage dual processor configurations must contain processors with the same part number IMPORTANT Processor socket 1 mu...

Page 45: ... in the primary PCIe riser cage release the full length expansion board retainer and then remove the PCIe riser cage 7 If a full length expansion board is installed in the secondary PCIe riser cage release the full length expansion board retainer and then remove the PCIe riser cage ...

Page 46: ...Hardware options installation 46 8 Remove the air baffle on page 34 9 Open the heatsink retaining bracket and then remove the heatsink blank ...

Page 47: ...essor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool 11 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 48: ...e a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket 13 Press the tabs on the processor tool to release the processor and then remove the processor tool 14 Close the processor socket retaining bracket and the processor locking lever CAUTION Be sure to close the processor...

Page 49: ...ove the heatsink cover CAUTION After the cover is removed do not touch the thermal interface media 16 Install the heatsink and close the heatsink retaining bracket Be sure to align the pins on the heatsink with the pins on the processor cage ...

Page 50: ...Hardware options installation 50 17 Remove the fan blanks from bays 1 and 2 18 Install the fans into bays 1 and 2 ...

Page 51: ...Hardware options installation 51 19 Install the air baffle 20 Install the primary PCIe riser cage ...

Page 52: ...he air baffle 23 Install the access panel on page 25 24 Install the server into the rack 25 Connect each power cord to the server 26 Connect each power cord to the power source 27 Power up the server on page 23 Memory options IMPORTANT This server does not support mixing LRDIMMs or RDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization ...

Page 53: ...acity DIMM rank Native speed MT s Voltage RDIMM 4 GB Single rank 1600 STD 1 5 V RDIMM 4 GB Single rank 1333 LV 1 35 V RDIMM 4 GB Single rank 1333 ULV 1 25 V RDIMM 8 GB Single rank 1600 STD 1 5 V RDIMM 8 GB Dual rank 1333 LV 1 35 V RDIMM 8 GB Dual rank 1333 ULV 1 25 V RDIMM 16 GB Dual rank 1600 STD 1 5 V RDIMM 16 GB Dual rank 1333 LV 1 35 V LRDIMM 32 GB Quad rank 1333 LV 1 35 V Depending on the pro...

Page 54: ...66 MHz 3 3 1333 MHz 800 MHz 667 MHz If RDIMMs of different native voltages are installed together you can change the DIMM voltage through the DIMM Voltage Preference menu under the Advanced Power Management Options menu in RSBU Using RBSU on page 104 Optimized for Performance is the default setting but choosing Optimized for Power reduces the voltage which may also reduce the DIMM frequency Popula...

Page 55: ...ank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with on...

Page 56: ... to the DIMM and the following illustration and table Item Description Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 3R Three rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Voltage rating L Low voltage 1 35V U Ultra low voltage 1 25V Blank or omitted Standard 5 Memory speed 12800 1600 MT s 10600 1333 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM...

Page 57: ...rors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to c...

Page 58: ...general DIMM slot population guidelines DIMMs may be installed individually Online spare population For Online Spare memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines Each channel must have a valid online spare configuration Each channel can have a different valid online spare configuration Each populated channel must have a spare rank ...

Page 59: ...binations on page 12 Hot plug hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive arr...

Page 60: ... or SATA hard drive CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the drive from the hot plug SAS hard drive LED combinations Drive LED definitions on page 19 2 Back up all server data on the driv...

Page 61: ...rieves the data CAUTION The cache module connector does not use the industry standard DDR3 mini DIMM pinout Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION To prevent a server malfunction or damage...

Page 62: ...ata Also do not transfer this cache module to an unsupported controller model because you can lose data To install the component 1 Back up all data 2 Close all applications CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the driv...

Page 63: ... and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data To install the component 1 Back up all data 2 Close all applications CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not errone...

Page 64: ...tion 64 8 Connect the capacitor pack cable to the connector on the top of the cache module 9 Install one or two FBWC capacitor packs into the FBWC capacitor pack holder 10 Install the FBWC capacitor pack holder into the server ...

Page 65: ...Hardware options installation 65 o 8 or 16 drive SFF o 8 drive LFF ...

Page 66: ...server into the rack Installing the server into the rack on page 40 3 Connect each power cord to the server 4 Connect each power cord to the power source 5 Power up the server on page 23 Optical drive option 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source ...

Page 67: ...ion 67 b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 25 5 Remove the existing media drive option or blank 6 Slide the optical drive into the drive bay ...

Page 68: ...omes unstable and may shut down when it detects mismatched power supplies Label color Output Blue 460W Orange 750W White 750W 48V DC Green 1 200W CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank IMPORTANT Before selecting power supplies HP recommends that you run the HP Power Advisor to determine the r...

Page 69: ...her cables A cable management arm is available to help with routing To obtain a cable management arm contact an HP authorized reseller 6 Connect the power cord to the AC power source 7 Be sure that the power supply LED is green FlexibleLOM option WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front p...

Page 70: ...nnect each power cord from the server 3 Remove any attached network cables 4 Extend the server from the rack on page 23 5 Remove the access panel on page 25 6 Remove the primary PCIe riser cage on page 29 7 Loosen the thumbscrew 8 Remove the existing FlexibleLOM Pull the FlexibleLOM toward the front of the server while removing to avoid catching it on the rear chassis ...

Page 71: ...nd expansion slots PCIe expansion boards are supported with optional riser boards Removing the expansion slot blanks CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks inst...

Page 72: ...0 7 Remove the expansion slot blank To install the component reverse the removal procedure Installing a half length expansion board 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 25 5 Do one of the following o Remove t...

Page 73: ...wer down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 25 5 If a full length expansion board is installed in the primary PCIe riser cage release the expansion board retainer and remove the primary PCIe riser cage on page 29 6 If a...

Page 74: ... cage option WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION To prevent improper cooling and thermal damage do not oper...

Page 75: ...Hardware options installation 75 5 Remove the PCI riser blank 6 Remove the blank from the optional secondary PCI riser cage ...

Page 76: ...d install the secondary processor Processor option on page 44 11 Install the access panel on page 25 12 Install the server into the rack Installing the server into the rack on page 40 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server on page 23 Hard drive cage option An additional SAS controller option is required to support the hard dri...

Page 77: ...end the server from the rack on page 23 4 Remove the access panel on page 25 5 If a full length expansion board is installed in slot 1 release the full length expansion board retainer and then remove the primary PCIe riser cage 6 If a full length expansion board is installed in slot 4 release the full length expansion board retainer and then remove the secondary PCIe riser cage 7 Remove the air ba...

Page 78: ...Hardware options installation 78 8 Remove the fan cage 9 Disconnect and remove the optical drive cable if installed a Disconnect the cable ...

Page 79: ...Hardware options installation 79 b Remove the cable from the DIMM guard 10 Using a T 15 Torx screwdriver remove the two optical drive retaining screws and then remove the optical drive cage ...

Page 80: ...ptions installation 80 11 Install the optional hard drive cage 12 Install the hard drives or hard drive blanks 13 To access the cables remove the fan bracket on the right side of the chassis 14 Connect the cables ...

Page 81: ...ns installation 81 a Connect one end of the power cable to the SAS backplane and the other end to the power connector on the system board b Remove the existing SAS cable from the cable guide and from the system board ...

Page 82: ...nd of each SAS signal cable to the SAS backplane and then route the SAS signal cables behind the cable guide Do not connect the other ends yet 16 Install the fan bracket Be sure that the cables are properly routed in the channel along the fan bracket ...

Page 83: ...Hardware options installation 83 17 Install the fan cage 18 Install the air baffle If you do not have a full length expansion board the air baffle can be installed last ...

Page 84: ... Remove the blank from the PCIe riser cage 20 Install the SAS controller board into the PCIe riser cage 21 Connect the other end of the SAS signal cables to the SAS controller board and to the system board Then install the PCe riser cage ...

Page 85: ...ommends connecting the cables before the PCIe riser cage is installed Completed SAS cabling 22 Make sure any installed full length expansion boards are seated in the retainer clip on the air baffle 23 Install the access panel on page 25 24 Install the server into the rack 25 Connect each power cord to the server 26 Connect each power cord to the power source 27 Power up the server on page 23 ...

Page 86: ...d server This procedure includes three sections 1 Installing the Trusted Platform Module board 2 Retaining the recovery key password on page 89 3 Enabling the Trusted Platform Module on page 89 Enabling the TPM requires accessing RBSU HP ROM Based Setup Utility on page 103 For more information about RBSU see the HP website http www hp com go ilomgmtengine docs TPM installation requires the use of ...

Page 87: ...atform Module board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed WARNING To reduce the risk of personal injury from hot surf...

Page 88: ... 10 Install the air baffle 11 Do the following a Install the primary PCIe riser cage on page 31 b Install the secondary PCIe riser cage Secondary PCIe riser cage option on page 74 12 Install the access panel on page 25 13 Install the server into the rack Installing the server into the rack on page 40 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power u...

Page 89: ...From the Main Menu select Server Security 3 From the Server Security Menu select Trusted Platform Module 4 From the Trusted Platform Module Menu select TPM Functionality 5 Select Enable and then press the Enter key to modify the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific ins...

Page 90: ...Cabling 90 Cabling SAS hard drive cabling SFF hard drive cabling SFF cabling with optional drive cage ...

Page 91: ...Cabling 91 LFF hard drive cabling Optical drive cabling ...

Page 92: ...Cabling 92 FBWC cabling 8 or 16 drive SFF 8 drive LFF ...

Page 93: ... option the chipset SATA controller can be used with a single SATA hard drive that is installed in one hard drive bay of the SFF or LFF hard drive cage When using the chipset SATA configuration the following conditions apply o Only drive bay 5 is enabled The remaining drive bays are disabled o The optical bay is disabled because the chipset SATA controller port on the system board is redirected fr...

Page 94: ...n the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 25 WARNING Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot plug hardware option Disconnect all power cords to...

Page 95: ...expansion board retainer and then remove the secondary PCIe riser cage 7 Remove the air baffle on page 34 8 Remove the fan cage on page 26 9 Disconnect any SAS cables from the hard drive cage and either the embedded SAS controller or an optional SAS controller Do not disconnect the power cable ...

Page 96: ...wer than the chipset SATA controller port header on the system board b Connect the remaining chipset SATA cable connector to the SATA header on the hard drive cage 12 Coil the cables behind the hard drive backplane to minimize airflow impact 13 Install the fan cage Remove the fan cage on page 26 14 Install the air baffle Remove the air baffle on page 34 15 Install the PCIe riser cage Install the p...

Page 97: ...TA hard drive on page 59 in hard drive bay 5 21 Install hard drive blanks in any empty hard drive bays 22 Connect each power cord to the server 23 Connect each power cord to the power source 24 Power up the server on page 23 25 Use RBSU HP ROM Based Setup Utility on page 103 to disable the embedded HP Smart Array P420i Controller if necessary 150W PCIe power cable option CAUTION To prevent damage ...

Page 98: ...ility on page 103 Offline Array Configuration Utility on page 106 Online and Offline Option ROM Configuration for Arrays on page 107 Offline ROMPaq utility on page 107 Offline HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin HP iL...

Page 99: ...site http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Health and service alerts Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardwa...

Page 100: ...ers SmartStart CDs and the Smart Update Firmware DVD will no longer ship with these new servers Instead the deployment capability is embedded in the server as part of HP iLO Management Engine s Intelligent Provisioning Intelligent Provisioning is an essential single server deployment tool embedded in HP ProLiant Gen8 servers that simplifies HP ProLiant server setup providing a reliable and consist...

Page 101: ... a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Service Pack for ProLiant on page 102 Eras...

Page 102: ...nally customers using HP Operations Manager or SAP Solution Manager to manage their environment can integrate these platforms easily to create a single view This software is also optimized to deliver Mission Critical Services through additional features For more information about the Insight Remote Support Advanced software see the HP website http www hp com go insightremotesupport The HP Insight ...

Page 103: ...re deployment for multiple remote targets in both GUI and CLI modes Improved deployment performance Local online deployment of HP ProLiant servers and enclosures Remote one to many online deployment of HP ProLiant servers and enclosures Local offline firmware deployments with HP Support Pack for ProLiant deliverables Remote offline deployment when used with the Scripting Toolkit HP ProLiant Gen8 a...

Page 104: ...r operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA...

Page 105: ... fatal or uncorrectable memory error are removed from operation automatically resulting in less system downtime For DIMM population requirements see the server specific user guide Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 ...

Page 106: ... the server is on Displays on screen tips for individual steps of a configuration procedure Provides context sensitive searchable help content Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab ACU is now available as an embedded utility starting with HP ProLiant Gen8 servers To access ACU use one of the following methods If an optional controller is not installed pre...

Page 107: ...MPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information go to the HP website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and...

Page 108: ...xisting ROM version even if you experience a power failure while flashing the ROM Keeping the system current Drivers IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing an Intelligent Provisioning supported OS use Intelligent Provisioning on page 100 and i...

Page 109: ...rators can view the SPP contents or configure VCRM to automatically update the repository with internet downloads of the latest software and firmware from HP VCA compares installed software versions on the node with updates available in the VCRM managed repository Administrators configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Syste...

Page 110: ...your behalf HP Proactive Care For customers running business critical environments where down time is not an option then HP Proactive Care helps to deliver high levels of application availability Key to these service options is the delivery of proactive service management offers to help you avoid the causes of down time If a problems arises than HP offers advanced technical response from critical ...

Page 111: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 112: ...es higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 23 or ...

Page 113: ...Battery replacement 113 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 114: ...p www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networ...

Page 115: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 116: ...um humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Specification Value Height 8 73 cm 3 44 in Depth SFF 69 85 cm 27 50 in Depth LFF 74 93 cm 29 5 in Width 44 55 cm 17 54 in Weight 8 LFF 22 63 kg 30 19 kg 49 9 lb 66 5 lb Weight 12 LFF 20 02 kg 32 66 kg 44 1 lb 72 lb Weight 8 SFF 23 53 k...

Page 117: ...ut frequency 50 Hz or 60 Hz Rated input current 5 5A to 2 2A Rated input power 526 W at 100 V AC input 505 W at 200 V AC input Btus per hour 1794 at 100 V AC input 1725 at 200 V AC input Power supply output Rated steady state power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input Maximum peak power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input HP 460 W CS Plati...

Page 118: ...0 W at 100 V to 120 V AC input 750 W at 200 V to 240 V AC input Maximum peak power 750 W at 100 V to 120 V AC input 750 W at 200 V to 240 V AC input HP 750 W CS Platinum Plus power supply 94 efficiency Specification Value Input requirements Rated input voltage 100V to 240V AC Rated input frequency 50 Hz to 60 Hz Rated input current 8 5A to 3 5A Maximum rated input power 831 W at 115 V AC input 808...

Page 119: ...st be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earthing of the DC system The DC system must be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting device...

Page 120: ...W at 100V AC input 1321 W at 200V AC input Btus per hour 3061 at 100V AC input 4506 at 200V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input ...

Page 121: ...l name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improve...

Page 122: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Page 123: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Page 124: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 125: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Page 126: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Page 127: ...Support and other resources 127 ...

Page 128: ...Support and other resources 128 ...

Page 129: ...Utility AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log LFF large form factor ...

Page 130: ...ipheral component interconnect express POST Power On Self Test RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SELV separated extra low voltage SFF small form factor SIM Systems Insight Manager TMRA recommended ambient operating temperature ...

Page 131: ...Acronyms and abbreviations 131 TPM Trusted Platform Module UID unit identification USB universal serial bus VCA Version Control Agent ...

Page 132: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 133: ... CSR 121 D DC power supply 38 default settings 57 diagnostic tools 98 101 107 diagnostics utility 101 DIMM identification 56 DIMM slot locations 17 DIMMs 17 55 DIMMs installation 58 DIMMs single and dual rank 55 drive LEDs 19 drivers 108 drives 19 E electrical grounding requirements 38 electrostatic discharge 115 enabling the Trusted Platform Module 89 environmental requirements 36 environmental s...

Page 134: ...specifications 116 memory 52 55 56 57 memory configurations 57 memory dump 17 memory subsystem architecture 55 memory configuration requirements 57 memory configuring 57 memory online spare 57 105 N NIC connectors 13 NMI header 17 O online spare memory 57 58 105 operating system crash 17 operating systems 42 109 optical drive 7 66 optical drive cable 91 optimum environment 36 Option ROM Configurat...

Page 135: ...static electricity 115 support 121 supported operating systems 109 switches 17 system battery 112 system board components 15 system components 7 system maintenance switch 16 17 system power LED 9 Systems Insight Display 11 12 Systems Insight Display LEDs 11 12 T Taiwan battery recycling notice 114 technical support 110 121 telephone numbers 121 temperature requirements 37 TPM Trusted Platform Modu...

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