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Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to

http://www.hp.com/support

, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

94

Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

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Summary of Contents for ProBook 430 G3

Page 1: ...HP ProBook 430 G3 Notebook PC Maintenance and Service Guide ...

Page 2: ...Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on ...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Page 6: ...vi Safety warning notice ...

Page 7: ...og 19 Computer major components 19 Display components 22 Cable Kit 23 Mass storage devices 24 Plastics Kit 25 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting guidelines 30...

Page 8: ...dio card reader board 59 Fan 61 Battery connector cable 63 System board 64 RTC battery 67 Speaker assembly 68 Heat sink assembly 70 Display assembly 72 Power connector and cable 77 7 Computer Setup BIOS and MultiBoot in Windows 7 79 Using Computer Setup 79 Starting Computer Setup 79 Navigating and selecting in Computer Setup 79 Restoring factory settings in Computer Setup 80 Updating the BIOS 80 D...

Page 9: ... 88 Setting a MultiBoot Express prompt 88 Entering MultiBoot Express preferences 88 Using HP Sure Start select models only 89 9 Computer Setup BIOS TPM and HP Sure Start in Windows 10 90 Using Computer Setup 90 Starting Computer Setup 90 Navigating and selecting in Computer Setup 90 Restoring factory settings in Computer Setup 91 Updating the BIOS 92 Determining the BIOS version 92 Downloading a B...

Page 10: ...103 Creating recovery media 104 Backing up your information 104 Performing a system recovery 105 Using the Windows recovery tools 105 Using f11 recovery tools select models only 106 Using Windows 7 operating system media 106 14 Backup and recovery in Windows 10 108 Creating recovery media and backups 108 Creating HP Recovery media select products only 108 Using Windows tools 109 Restore and recove...

Page 11: ...play specifications 119 Hard drive specifications 120 Solid state drive specifications 121 17 Statement of memory volatility 122 Nonvolatile memory usage 126 Questions and answers 128 Using HP Sure Start select models only 129 18 Power cord set requirements 130 Requirements for all countries and regions 130 Requirements for specific countries and regions 130 19 Recycling 132 Index 133 xi ...

Page 12: ...xii ...

Page 13: ... Celeron processor 2 MB L3 cache 15 W 3855U 1 6 GHz processor Intel HD Graphics 510 Chipset Intel Skylake integrated with processor Graphics Integrated UMA Graphics GT1 and GT2 See processor category Panel 33 8 cm 13 3 inch anti glare 1366x768 220 nits eDP HD Flat 3 6 mm Slim 3 0 mm 1 or 2 WLAN antennas 1 or 2 WLAN antennas WWAN camera 1 or 2 WLAN antennas camera Touch panel 1 or 2 WLAN antennas c...

Page 14: ... and battery mode Ethernet cable not included Wireless Integrated WLAN options by way of wireless module WLAN antennas built into display assembly Supports no WLAN Bluetooth option Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Realtek RTL8723BE bgn 1x1 BT 4 LE PCIe USB NGFF 2230 M 2 Broadcom 943228 abgn 2x2 BT 4 LE PCIe USB NGFF 2230 72...

Page 15: ...sized chiclet keyboard Spill resistant keyboard Touchpad Touchpad gestures enabled by default on off button on board taps enabled by default 2 finger scrolling and zoom enabled by default OSD enable disable Win8 2 finger tap right click Win8 edge swipes Touchpad gestures disabled by default 3 finger flick 2 finger rotate momentum motion 1 finger vertical scroll Power requirements Smart AC adapter ...

Page 16: ...NA EM Windows 10 Home 64 Windows 10 Home 64 Single Language Windows 10 Home 64 Chinese Market Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 StF MSNA for Higher Education Windows 10 Home 64 High end Windows 10 Home 64 High end Single Language Windows 10 Home 64 High end Chinese Market Windows 10 Professional 64 Windows 10 Professional StF MSNA Windows 10 Professional StF MSNA EM Windows...

Page 17: ...l 64 Windows 8 1 Update Professional for Education 64 Windows 8 1 Update 64 Windows 8 1 Update Country Specific 64 Windows 8 1 Update Emerging Market 64 Web only support Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Windows 8 1 Enterprise 64 Windows 10 Enterprise Certified Microsoft WHQL Serviceability End user replaceable parts AC adapter Battery system Hard drive Memo...

Page 18: ...high speed High Definition Multimedia Interface HDMI device 3 External monitor port Connects an external VGA monitor or projector 4 RJ 45 network jack status lights Connects a network cable Green right The network is connected Amber left Activity is occurring on the network 5 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a det...

Page 19: ... internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 USB 2 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a pow...

Page 20: ...hen select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 6 Memory card reader Reads optional memory cards that store manage ...

Page 21: ...area networks WWANs 3 Internal microphones 2 Record sound 4 Webcam light select products only On The webcam is in use 5 Webcam select products only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Windows 7 Select Start All Programs Communication and Chat HP Webcam Windows 8 1 Access HP Support Assistant from t...

Page 22: ... 7 Select Start All Programs HP Help and Support HP Documentation Windows 8 1 From the Start screen type support and then select the HP Support Assistant app Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Reads your finger gestures to move t...

Page 23: ... Caps lock is on which switches the key input to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6...

Page 24: ...e loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows 8 1 From the Start screen type power select Power and sleep settings ...

Page 25: ...n or off but does not establish a wireless connection A wireless network must be set up before a wireless connection is possible 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon Top 13 ...

Page 26: ...dows Start menu NOTE Pressing the Windows key again will close the Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lock is on the keypad can be used like an external numeric ...

Page 27: ...p automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation NOTE The vents shown in this illustration may vary depending on your computer model 4 Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot the SIM connector and the memory module slots Bottom 15 ...

Page 28: ...e to restore computer functionality and then contact support To access Help and Support in Windows 7 Select Start Help and Support To access HP Support Assistant in Windows 8 1 From the Start screen select the HP Support Assistant app Windows 10 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 5 SIM connector Support...

Page 29: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3...

Page 30: ...to the SIM locking hinged connector and gently push the SIM card until it is firmly seated Rotate the hinge 2 down to secure the SIM card into the connector NOTE The SIM card in your computer may look slightly different from the illustration in this section NOTE See the image in the service bay to determine which way the SIM card should be inserted into your computer 9 Replace the service door 10 ...

Page 31: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details Computer major components 19 ...

Page 32: ...001 7 Power connector cable 827039 001 8 Fingerprint reader assembly includes cable and bracket 826380 001 9 Speaker assembly 826391 001 10 Battery connector cable 826373 001 Cable Kit 11 Fan 826379 001 12 System board includes replacement thermal material All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 601 Windows 8 1 or Windows 10 ope...

Page 33: ...luetooth 4 0 Most of World 806723 001 17 Solid state drive M 2 256 GB TLC 826393 001 128 GB TLC 826392 001 18 WWAN module HP ProBook 450 G3 models only HP lt4110 LTE HSPA Intel Mobile Broadband Module 812954 001 HP hs3110 HSPA Intel Mobile Broadband Module 793516 001 19 Base enclosure 826370 001 20 Hard drive 1 TB 5400 rpm 7 mm 762990 001 750 GB 5400 rpm 7 mm 752099 001 500 GB 5400 rpm 7 mm 778186...

Page 34: ... use in models with a webcam 826371 001 For use in models without a webcam 826372 001 2 Webcam module 826395 001 Microphone module 826385 001 3 Display panel raw 826377 001 4 Display Hinge Kit includes 826384 001 Left hinge Right hinge 22 Chapter 3 Illustrated parts catalog ...

Page 35: ...ay rear cover includes wireless antennas For use in models without WWAN 826369 001 For use in models with WWAN 828887 001 Cable Kit Item Description Spare part number Cable Kit 826373 001 1 Power button board cable 2 USB audio card reader cable 3 Function board cable 4 Battery connector cable 5 Display webcam cable Cable Kit 23 ...

Page 36: ...t Screws not illustrated 2 Hard drives 1 TB 5400 rpm 7 mm 762990 001 750 GB 5400 rpm 7 mm 752099 001 500 GB 5400 rpm 7 mm 778186 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 7 mm 703267 001 3 Solid state drives M 2 256 GB TLC 826393 001 128 GB TLC 826392 001 24 Chapter 3 Illustrated parts catalog ...

Page 37: ...pter 4 5 mm barrel connector for use in Japan 742436 001 45 W AC adapter 4 5 mm barrel connector 741727 001 Power cords 1 83 m 3 pin For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For...

Page 38: ...0 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom 755530 031 For use in the United St...

Page 39: ...clude some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply p...

Page 40: ...d drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive a...

Page 41: ...recautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe contai...

Page 42: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 43: ...istance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm re...

Page 44: ...he on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details This chapter provides removal and r...

Page 45: ...t and then unplugging the AC adapter from the computer To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Position the computer upside down on a flat surface 2 Slide the battery release latches 1 to release...

Page 46: ...computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 To remove the service door 1 With the battery bay away from you remove the service door screw cover 1 2 Loosen the service door screw 2 3 Slide the service door away from the battery bay 3 to release...

Page 47: ... down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 To remove a hard drive 1 Remove the 4 Phillips PM2 5 5 0 sc...

Page 48: ...ver from the hard drive remove the 4 Phillips PM3 0 3 5 screws 1 that secure the bracket to the drive and then lift the cover off the drive 2 Reverse these procedures to install a hard drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...ep 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devi...

Page 50: ...into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ...n the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 Remove the WLAN module 1 ...

Page 52: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...l external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the small service door see Service door on page 34 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module 2 R...

Page 54: ... incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 55: ...wer from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 Remove the solid state drive 1 Remove the Phillips PM2 0 4 0 screw 1 that secures the solid state drive to the computer The edge of the module opposite the slot rises away f...

Page 56: ...e 051 Northern Africa FP1 Turkey 141 Germany 041 Portugal 131 United Kingdom 031 Greece 151 Russia 251 United States 001 Hungary 211 Saudi Arabia 171 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connect...

Page 57: ...uter and position it on its side with the bottom toward you 3 Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover Component replacement procedures 45 ...

Page 58: ... of the keyboard to the system board Make sure not to prematurely pull the cables out of the system board connector 5 Rotate the keyboard until it rests on the palm rest 1 6 Disconnect the keyboard cable by lifting the connector latch 2 and then disconnect the keyboard cable from the system board 3 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 59: ...sure the keyboard lays flat the keyboard ribbon cable must be bent at the appropriate point before installation There are markings typically a thin white line across the breadth of the cable that indicate where to bend the cable On HP ProBook 430 G3 models bend at the marking labeled S2 1 and then fold the cable over 2 If installing a backlit keyboard follow the same procedures for the backlight c...

Page 60: ...48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 61: ...t must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover includes touchpad 826394 001 Before removing the top cover follow these steps 1 Shut down the computer If you are u...

Page 62: ...he bottom corners 3 and large screw cover near the bottom of the computer 4 3 Remove the 8 Torx T8M2 5 6 0 screws 1 and the broadhead Phillips PM2 5 2 5 screw 2 that secures the top cover to the computer 4 Position the computer upright and open it as far as possible 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...M2 5 6 0 screws from the top of the computer 6 Disconnect the following cables from the system board 1 Fan cable 2 Function board cable 3 Card reader board cable 4 Fingerprint reader cable Component replacement procedures 51 ...

Page 64: ...r off the computer 2 NOTE The top cover may be difficult to remove from the computer Be careful not to damage the top cover when attempting to remove it Reverse this procedure to install the top cover 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...nect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 44 d Top cov...

Page 66: ...e the adhesive that secures it and then remove the board and cable assembly from the top cover 3 Reverse this procedure to install the fingerprint reader assembly 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...omputer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 44 d Top cover see Top cover on page 49 Remove the power...

Page 68: ...4 Remove the board from the top cover 3 Reverse this procedure to install the power button board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 44 d Top cover see Top cover on page 49 Remove the function board 1 Position the top co...

Page 70: ... board from the top cover 3 5 Remove the function board from the top cover Reverse this procedure to install the function board 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ... power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 44 d Top cover see Top cover on page 49 Remove the USB audio card reader board NOTE Before you remove the card reader make sure ...

Page 72: ...ear of the board and pull it away from side of the top cover 4 Reverse this procedure to install the USB audio card reader board 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...g the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter f...

Page 74: ...3 Lift the fan from the computer 3 Reverse this procedure to install the fan 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 44 d Top cover see Top cover on page 49 Remove the battery connector cable 1 Disconnect the battery connector cable from the system...

Page 76: ...wn the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page...

Page 77: ...toward you 2 Disconnect the following cables from the system board 1 Power connector cable 2 Display cable 3 Speaker cable 4 Battery connector cable 3 Remove the 4 Phillips PM2 5 5 0 screws 1 that secure the system board to the computer Component replacement procedures 65 ...

Page 78: ...f the system board up at an angle and then remove the system board from the computer 2 Reverse this procedure to install the system board 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c Keyboard see Keyboard on page 44 d Top cover see Top cover on page 49 e System board see System board on page 64 Remove the RTC ba...

Page 80: ...from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service doors see Service door on page 34 b Keyboard see Keyboard on page 44 c Hard drive Hard drive on page 35 d Top cover see Top cover on page 49 e System board see System board on page 64 Rem...

Page 81: ...s from the top cover 2 NOTE When reinstalling the speakers make sure the rubber gaskets in each screw hole 3 are correctly in place Reverse this procedure to install the speaker assembly Component replacement procedures 69 ...

Page 82: ...er cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c WLAN module see WLAN Bluetooth combo card on page 39 d Keyboard see Keyboard on page 44 e Top cover see Top cover on page 49 f System board see System board o...

Page 83: ...oroughly clean thermal material from the surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly Component replacement procedures 71 ...

Page 84: ...hen unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c WLAN module see WLAN Bluetooth combo card on page 39 d Keyboard see Keyboard on page 44 e Top cover see Top cover on page 49 Remove the display assembly 1 Position the computer upright and o...

Page 85: ...ntennas can result in degradation of the computer s wireless performance 6 To remove the display bezel remove the 2 screw covers 1 and the 2 Phillips PM2 0 4 0 screws 2 from the bottom corners of the display bezel 7 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure Component replacement proce...

Page 86: ...art number 826389 001 9 If it is necessary to replace the webcam or microphone module disconnect the cable from the module 1 and then gently pull the module away from the double sided tape on the display enclosure 2 The webcam module is available using spare part number 826395 001 The microphone module is available using spare part number 826385 001 74 Chapter 6 Removal and replacement procedures ...

Page 87: ...all the way over 2 The raw display panel is available using spare part number 826377 001 11 Lift the cable connector bracket 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel 3 from the enclosure 12 If it is necessary to replace the display hinges remove the 3 Phillips PM2 0 3 0 screws at the bottom of each hinge 1 Component replacement procedures 75 ...

Page 88: ...splay webcam cable remove the cable from the clips on the display enclosure 1 and then lift the cable straight up and off the display panel 2 The display webcam cable is available in the Cable Kit using spare part number 826373 001 Reverse this procedure to reassemble and install the display assembly 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Keyboard see Keyboard on page 44 c Hard drive Hard drive on page 35 d Top cover see Top cover on page 49 e Display assembly see Display assembly on page 72 Remove the p...

Page 90: ...e from the clips around the fan 4 and then lift the power cable from the computer 5 Reverse this procedure to install the power cable 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ...ating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f1...

Page 92: ...arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some ...

Page 93: ...rive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing a...

Page 94: ...u for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press ...

Page 95: ...Boot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a b...

Page 96: ... Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing...

Page 97: ...he screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect w...

Page 98: ...lick Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen inst...

Page 99: ...e the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to...

Page 100: ... Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup locat...

Page 101: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 102: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 103: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 90 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 104: ...omputer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut do...

Page 105: ... on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Befor...

Page 106: ... to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instru...

Page 107: ...up To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the do...

Page 108: ...d Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named ...

Page 109: ...let Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to downloa...

Page 110: ... b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download...

Page 111: ...mputer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 99 ...

Page 112: ...ediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows ...

Page 113: ...ions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinst...

Page 114: ...to the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not ...

Page 115: ...ed optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in cas...

Page 116: ... and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failur...

Page 117: ...ng Windows 7 operating system media on page 106 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support sele...

Page 118: ...ement NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 106 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is di...

Page 119: ...rive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Application...

Page 120: ... Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 108 For information on the recovery options that are available using the recovery media see Using Windows tools on page 109 Use Win...

Page 121: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 122: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 113 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 123: ... is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the co...

Page 124: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 125: ... the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 108 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 126: ...r software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your inf...

Page 127: ...mputer More Applications 2 In the left pane click Tools and then click Create HP Factory Image in the right pane 3 Enter the root password when prompted 4 Right click on the HP_Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up ...

Page 128: ...ey 4 Once the system has booted the Boot Options menu should appear 5 Using the arrow keys select USB Disk On Key and press enter NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On K...

Page 129: ...ancel Reboot Reboots the system No recovery or restore activity is performed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions Remove everything and reinstall Ubuntu 117 ...

Page 130: ...ard drive WLAN module webcam 4 cell battery 2 08 kg 4 59 lbs Non touch equipped with 1 DIMM M 2 SSD WLAN module webcam 6 cell battery 1 62 kg 3 56 lbs Non touch equipped with 1 DIMM hard drive WLAN module webcam 6 cell battery 1 72 kg 3 78 lbs Touch equipped with 1 DIMM M 2 SSD WLAN module webcam 6 cell battery 2 10 kg 4 62 lbs Touch equipped with 1 DIMM hard drive WLAN module webcam 6 cell batter...

Page 131: ... g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 33 8 cm 13 3 in display specifications Metric U S Active diagonal size 33 8 cm 13 3 in Resolution 1366x768 HD Surface treatmen...

Page 132: ...read including setting Single track 1 4 ms 1 1 ms 3 ms 2 ms Average 10 ms 12 ms 13 ms 12 ms Maximum 12 ms 21 ms 24 ms 22 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 976 773 168 Disc rotational speed 5400 rpm 7200 or 5400 rpm 7200 rpm or 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actua...

Page 133: ... to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Solid sta...

Page 134: ... below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore Defaults instead of ...

Page 135: ... retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message i...

Page 136: ...S Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to r...

Page 137: ...uter and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 125 ...

Page 138: ...t customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per mem...

Page 139: ...mware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions...

Page 140: ... diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sys...

Page 141: ... Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using...

Page 142: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 143: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 144: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 132 Chapter 19 Recycling ...

Page 145: ...s 80 85 91 96 computer setup navigating and selecting 95 restoring factory settings 96 computer specifications 118 connector SIM 16 connector power 7 connectors service considerations 28 D diskette drive precautions 28 display assembly removal 72 spare part numbers 72 display bezel removal 73 spare part numbers 22 display components spare part numbers 22 display hinge removal 75 Display Hinge Kit ...

Page 146: ...e 8 microphone mute 11 num lock 11 power 11 RJ 45 network 6 TouchPad 11 webcam 9 wireless 11 M M 2 solid state drive removal 43 spare part number 43 mass storage devices spare part numbers 24 memory nonvolatile 122 volatile 122 memory card reader identifying 8 memory module identifying 15 product description 1 removal 37 spare part numbers 20 37 microphone audio in jack product description 2 micro...

Page 147: ...crew Kit spare part number 26 security cable slot identifying 6 security product description 3 serial number 17 serial number computer 17 service considerations 27 service door spare part number 21 34 service labels locating 17 serviceability product description 5 setup utility navigating and selecting 79 84 90 restoring factory settings 80 85 91 SIM card inserting 18 SIM connector identifying 16 ...

Page 148: ...a creating 103 using for restore 106 Windows application key identifying 14 Windows key identifying 14 Windows operating system DVD 102 Windows Startup Repair using 105 Windows tools using 109 wireless antennas disconnecting 39 41 wireless antennas identifying 9 wireless certification label 17 wireless light 11 wireless product description 2 WLAN antennas identifying 9 WLAN device 17 WLAN label 17...

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