HP NetServer e 800 Service Manual Download Page 33

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Chapter 3

Parts Information

Item

No.

Description

Replacement

Exchange

17b

DIMM, 256 MB

D8266-63001

D8266-69001

17c

DIMM, 512 MB

D8267-63001

D8267-69001

Battery, 3V lithium

1420-0356

Foot

D7140-63004

Nameplate, Bezel

D9387-63008

HP Navigator CD-ROM

D9387-xxxx

Technical Reference Card

D9387-63010

Keyboards

Language

Part Number

Language

Part Number

D4950-63001

Danish

D4950-63016

Arabic/French

D4950-63025

French Canadian

D4950-63002

Portuguese

D4950-63027

German

D4950-63003

Cyrillic

D4950-63030

Spanish

D4950-63004

Belgian/Flemish

D4950-63014

French

D4950-63005

Italian

D4950-63017

Norwegian

D4950-63009

Arabic/English

D4950-63020

Swiss

D4950-63011

Korean/Hangu

D4950-63021

Swedish

D4950-63012

Taiwan

D4950-63023

D4950-63013

Polish

D4950-63035

Czech

D4950-63036

Hungarian

D4950-63037

Greek

D4950-63032

Turkish

D4950-63035

Dutch

D4950-63006

Power Cords

Country

Part Number

Country

Part Number

Australia/New Zealand

8120-1369

India/South Africa

8120-4211

Canada/United States

8120-1751

Japan

8120-4753

Denmark

8120-2956

Switzerland

8120-2104

Europe

8120-1689

United Kingdom

8120-1351

Cables and Part Numbers

Cable

Description

Replacement

Part Nos.

Internal SCSI Cable w/connectors and termination

D9387-63005

IDE CD-ROM Cable

D9387-63004

Flexible Disk Cable

D7140-63006

Summary of Contents for NetServer e 800

Page 1: ...HP NetServer E 800 Service Manual Online Version 1 0 Last Updated May 2000 ...

Page 2: ... that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Windows NT and Windows 95 are registered trademarks of Microsoft in the U S and other countries Torx is a registered trademark of CamCar Textron Inc Hewlett Packard Company Network Server Divisi...

Page 3: ...erver 7 Multiple Server Configurations 7 Sleep States ACPI 8 2 System Information 9 Introduction 9 Mass Storage 9 Mass Storage Guidelines 9 Boot Priority 10 Duplexing Hard Drives 11 External SCSI Connector 11 Memory Guidelines 12 Accessory Board Guidelines 12 IRQ Settings 12 Using the Primary or Secondary PCI Bus 13 Technical Specifications 13 Environment 13 Hardware 14 Connector Pinouts 16 Mini D...

Page 4: ...Keyboards 27 Power Cords 27 Cables and Part Numbers 27 4 Diagnostics 29 Diagnostic Tests 29 Diagnostics Description 29 HP NetServer DiagTools 29 DiagTools Capabilities 30 Power On Self Test POST Error Messages 31 5 Troubleshooting 43 Preventive Maintenance Procedures 43 Troubleshooting Tips 43 Troubleshooting Checklist 44 BIOS Recovery 45 Password Problems 47 Resetting Lost Passwords 47 General Ne...

Page 5: ...exible Disk Drive 66 CD ROM 67 Removing the CD ROM 67 Replacing the CD ROM 68 Hard Disk Drive Shelf Mounted 69 Removing a Hard Disk Drive Shelf Mounted 69 Replacing a Hard Disk Drive Shelf Mounted 70 Hard Disk Drive Cage Mounted 71 Removing a Hard Disk Drive Cage Mounted 71 Replacing a Hard Disk Drive Cage Mounted 73 Chassis Fan 76 Removing the Chassis Fan 76 Replacing the Chassis Fan 77 Power Sup...

Page 6: ...cessor 84 Installing the Cooling Fan Heatsink 85 DIMMs 87 Removing DIMMs 87 Replacing DIMMs 88 Accessory Boards 89 Removing Accessory Boards 89 Replacing Accessory Boards 90 System Board 92 Removing the System Board 92 Replacing the System Board 93 Index 95 ...

Page 7: ...t may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin Removing the Cover To remove the cover follow the...

Page 8: ...both hands into the slot handles at the rear of the cover b Pull the cover back to release it from the front flange and then lift the cover up and away from the chassis 5 If you are installing accessories or servicing the NetServer move the feet inward before turning the NetServer onto its right side Removing the Cover ...

Page 9: ...ssis The cover has flanges that rest on the rails inside the chassis Front of Chassis Bottom of Chassis Replacing the Cover 4 Push the cover forward until it is seated within the slot at the front of the chassis 5 Replace the six T 15 slotted thumbscrews in the rear 6 Re lock the cover with the key lock at the rear of the NetServer Adjusting the HP NetServer Feet The stabilizing feet are used to s...

Page 10: ...e also transitions the NetServer between Power On and sleep states If sleep states are not available then this button only turns power On or Off The sleep states are NOS dependent and not available if your NOS does not support power management based on the ACPI Advanced Configuration and Power Interface standard Refer to Sleep States ACPI later in this chapter On Off Sleep LED This green LED locat...

Page 11: ...t No activity Flashing Off Cartridge Loaded and Active Pulsing Off Loading Unloading Ejecting Power On Off On Self Test Fail Off Pulsing No Cartridge but Caution cleaning required On Pulsing Cartridge Loaded but Caution cleaning required Flashing Pulsing Cartridge Loaded Drive Active Caution cleaning required Pulsing Pulsing Cartridge Loading Unloading Caution cleaning required Flashing at 4 Hz ra...

Page 12: ...onnection Two USB ports are provided for printers scanners and external modems The Serial Port A is a standard serial connector The Parallel Port is a standard parallel connector which supports Extended Capabilities Port ECP Enhanced Parallel Port EPP The Serial Port B is a standard serial connector A Video SVGA Port provides the video output and its specifications are listed in Chapter 2 The exte...

Page 13: ...e and applications 2 Press the power switch on the HP NetServer s control panel when prompted by the operating system Normally this completes the power down procedure NOTE The power supply will continue to provide standby current to the NetServer until the power cable is disconnected from the rear panel Multiple Server Configurations The HP NetServer temporarily draws a large inrush current when f...

Page 14: ...thod of restoring the NetServer s operation is much faster than a complete rebooting of the NetServer This method still requires running all the start up self tests before starting the NOS but loading the NOS and all the previously opened applications is much faster The NetServer supports certain types of system activity which are used as wake up events from sleep states These wake up events can b...

Page 15: ...ve which are standard on all models of the HP NetServer E 800 occupy shelves 1 and 2 respectively If a backup tape drive is used it will occupy shelf 3 Shelves 4 5 6 and 7 are available for SCSI hard drives and one is required for the boot drive IDE Devices The embedded IDE controller is an Enhanced IDE dual channel controller and provides two connectors IDE 1 and IDE 2 for IDE devices The IDE CD ...

Page 16: ... the optional tape backup drive Boot Priority The NetServer s boot order should be considered when selecting a PCI slot on the system board This is especially important if you are installing a board that requires a lower number in the boot order The board s boot priority is set by its slot location in the boot order By default the NetServer searches for boot devices in this order 1 IDE CD ROM driv...

Page 17: ...ch support up to 7 devices however there are only enough internal storage shelves for four hard drives and one optional tape backup device which is typically connected to Channel A Channel B is typically used to control external SCSI devices If you decide to duplex internal drives using Channel B you are restricted to the internal drives only Duplexing Hard Drives You may choose to duplex the driv...

Page 18: ...HP web site at http www hp com go netserver HP Customer Service Four MB of video memory is provided on the system board and cannot be upgraded Accessory Board Guidelines The system board in the HP NetServer E 800 provides up to seven PCI slots P1 through P7 five 32 bits lots and two 64 bit slots Tested PCI Boards For a list of tested PCI boards check for compatibility under the Hardware Tested Pro...

Page 19: ...nical Specifications The specifications listed below vary if you install a mass storage device in your server that has more stringent environmental limits Ensure the operating environment for your server is suitable for all of the mass storage devices being used Environment Temperature Operating 5 to 35 C 41 to 95 F Non operating 40 to 65 C 40 to 149 F Humidity Operating 20 to 80 relative humidity...

Page 20: ...ported DIMM types 128MB 256MB or 512MB buffered 72 bits wide ECC single bit correcting multi bit detecting Video Embedded ATI Rage XL video chip with 4MB SDRAM Supports up to 1600x1200 65K colors See Video Display Modes SCSI Embedded Symbios Ultra 2 SCSI dual channel controller 80 MB s transfer rate two 68 pin connectors IDE Embedded Enhanced IDE dual channel controller PCI Bus 32 bit 33 MHz speed...

Page 21: ... 150 Hz 150 Hz 120 Hz 1152x864 120 Hz 120 Hz 85 Hz 1280x1024 100 Hz 100 Hz 85 Hz 1600x1200 76 Hz 76 Hz Not available Power Supply Specifications Parameter Characteristics Input Type Auto ranging Input Maximum Range 100 to 127 VAC 5 0 A at 50 60 Hz 200 to 240 VAC 2 8 A at 50 60 Hz Operating Current 100 VAC 5 3 A 120 VAC 4 6 A 200 208 VAC 3 2 A 220 230 VAC 2 8 A In rush Current 25 A Operating Power ...

Page 22: ...y installed others are optional Mini DIN PS 2 Connectors 1 2 5 6 4 3 Mini DIN Connector female for the Mouse and Keyboard Mini DIN Connector Pinouts for the Mouse and Keyboard Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 Not used Serial Port Connector 5 4 3 2 1 9 8 7 6 Serial Port Connector ...

Page 23: ...13 14 15 16 17 18 19 20 21 22 23 24 25 Parallel Connector Parallel Port Connector female Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledgeb 2 Data bit 06 11 Busy 3 Data bit 1a 12 Paper end 4 Data bit 2a 13 Select 5 Data bit 3a 14 Auto line feedb 6 Data bit 4a 15 Error1 7 Data bit 5a 16 Initialize printerb 8 Data bit 6a 17 Select inb 9 Data bit 7a 18 25 Si...

Page 24: ...log display pinout configuration The pinouts for your monitor may vary For the pinouts for your monitor refer to the manual provided with your monitor 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Video Connector Video Connector female Pinouts Pin Number Function Pin Number Function 1 Red 9 Key no pin 2 Green 10 Sync return ground 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor s...

Page 25: ...n Narrow SCSI Port Connector Pinouts Pin Number Signal Description Pin Number Signal Description 1 11 Ground 37 Reserved 12 Reserved 38 Termpwr 13 Open 39 Reserved 14 Reserved 40 Ground 15 25 Ground 41 ATN 26 DB 0 42 Ground 27 DB 1 43 BSY 28 DB 2 44 ACK 29 DB 3 45 RST 30 DB 4 46 MSG 31 DB 5 47 SEL 32 DB 6 48 C D 33 DB 7 49 REQ 34 DB P 50 I O 35 36 Ground ...

Page 26: ...ystem Information 20 LAN Connector Accessory Board 8 1 GRN LED YEL LED LAN Connector LAN Connector Pinouts Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 8 Not used ...

Page 27: ...21 3 Parts Information Exploded View Cover and Bezel 1 2 3 4 ...

Page 28: ...Chapter 3 Parts Information 22 Exploded View Drives Shelf Mount 5 6 7 8 9 ...

Page 29: ...Chapter 3 Parts Information 23 Exploded View Power Supply and Drives Cage Mount 10 13 11 12 ...

Page 30: ...Chapter 3 Parts Information 24 Exploded View Exhaust Fan and System Board 14 15 ...

Page 31: ...Chapter 3 Parts Information 25 Exploded View System Board System Board Slot 0 Slot 1 Slot 2 Slot 3 16 16 17 17 18 18 ...

Page 32: ...n Replacement Exchange 1 Cover D9387 63012 2 Chassis Assembly D7140 63014 3 Bezel D7140 63003 4 Drive Bay Cover Not Orderable 5 Air Flow Guide D7140 63011 6 3 5 inch flexible disk drive D2035 60282 7 CD ROM Drive 40x D9387 63003 D9387 69003 8 Spacer Not Orderable 9 Tape Drive SureStore DAT24I Optional C1555 69202 8 Spacer Not Orderable 10a Power Supply 256W Fan Speed Control D9387 63015 D9387 6901...

Page 33: ...D4950 63014 French D4950 63005 Italian D4950 63017 Norwegian D4950 63009 Arabic English D4950 63020 Swiss D4950 63011 Korean Hangu D4950 63021 Swedish D4950 63012 Taiwan D4950 63023 UK D4950 63013 Polish D4950 63035 Czech D4950 63036 Hungarian D4950 63037 Greek D4950 63032 Turkish D4950 63035 Dutch D4950 63006 Power Cords Country Part Number Country Part Number Australia New Zealand 8120 1369 Indi...

Page 34: ...Chapter 3 Parts Information 28 Cable Description Replacement Part Nos Internal External SCSI Cable w two connectors D9387 63006 Internal SCSI Cable w three connectors and termination D9387 63007 ...

Page 35: ...ill be accurately isolated by the diagnostic WARNING You should always turn off the power and disconnect the power cord to the NetServer before attempting to remove the cover and touch the internal components Failing to do so can expose you to electric shock and the server s components to damage The power switch does NOT turn off standby power so disconnect the power cord to turn off standby power...

Page 36: ...ng system OS of the HP NetServer The alternate DiagTools OS has far fewer features than the full fledged OS Thus its capabilities are limited to a set of basic tests and a series of advanced tests In addition DiagTools does not use any tests which might write over and thus destroy user data Tests that require user inputs or decisions are left to the advanced series of tests You can use DiagTools t...

Page 37: ... the diagnostics diskette no access to operating system error logs since the OS is not operating at the same time as the diagnostic tools limited ability to test only a single component at a time inability to indicate problems with wrongly configured NetServers or the network Power On Self Test POST Error Messages Error messages POST Codes are encountered if an error condition occurs during the bo...

Page 38: ...ry 3 Set time and date using the Setup utility or from your operating system 0012 BIOS initialization problem The HP NetServer configuration has been cleared or has not been initialized Run the Setup Utility to re configure your system 0020 ISA initialization problem This does not apply to E 800 The ROM on the accessory board is bad or the board has a conflict with a system board reserved resource...

Page 39: ...sory board may be defective Contact the accessory board vendor 0030 Processor Speed selection problem This does not apply to E 800 POST has detected the processor speed selected with system board switches does not match the processor s speed Refer to the User s guide for the correct switch setting 0040 PC Serial Number initialization problem POST has detected the PC Serial Number has been lost or ...

Page 40: ...board controller To verify this error 1 Restart your HP NetServer 2 If the error persists your system board may need to be replaced Contact your service representative 0103 Keyboard is not connected POST has detected the keyboard is not connected To correct this 1 Verify the keyboard connector is firmly connected 2 Reboot the NetServer 3 If the problem persists your keyboard cable may be damaged o...

Page 41: ...the related serial port 2 If the integrated serial port is needed and its settings cannot be modified the accessory board s IRQ and address space must be reconfigured to use other free resources Refer to the accessory board installation manual for information 0201 Parallel Port Controller resource conflict POST has detected an address space or IRQ resource conflict between the integrated parallel ...

Page 42: ...e problem persists your flexible disk drive may need to be replaced Contact your service representative 0305 Flexible Disk Drive Cable conflict This does not apply to E 800 The flexible disk drive A is connected to the connector configured for flexible disk drive B 1 Run Setup Utility by pressing F2 In the flexible disk drive section enable the A B flexible disk swap 2 Alternatively if the connect...

Page 43: ...1 CD ROM drive not responding POST has detected the CD ROM drive is not responding but is configured in the Setup utility To correct this 1 If the CD ROM drive has just been removed press F4 to automatically validate the change 2 Verify all data cables and power cables are firmly connected 3 If the cable is damaged connect the CD ROM to another cable if available The Setup Utility and the 32 bit d...

Page 44: ...evice does not operate on either channel the IDE device may be defective Contact your service representative 051X Hard Driver boot Error Error codes 0510 0511 0512 and 0513 apply to IDE0 IDE 1 IDE 2 and IDE 3 respectively as described in the Setup Utility This does not apply to E 800 POST has detected the specified hard disk drive reported an error during its self test To correct this 1 Check the ...

Page 45: ...disk drive installation manual 4 If the problem persists the hard disk drive may need to be replaced Contact your service representative 0540 Hard Disk Controller resource conflict POST has detected an address space or IRQ resource conflict between the integrated hard disk controller and an accessory board To correct this 1 If the integrated hard disk controller is not needed run the Setup Utility...

Page 46: ... memory was just installed restart the NetServer 3 If the error persists contact your service representative 0713 Incorrect DIMM installed POST has detected one or more DIMMs are not the correct type or the correct speed To correct this 1 If additional memory was just installed in your NetServer please verify the correct DIMM type and speed for this NetServer was installed Refer to the DIMM descri...

Page 47: ... If the error persists the system board may need to be replaced Contact your service representative 0901 Integrated LAN enable error The system could not enable the integrated LAN To correct this 1 Reset the Integrated LAN by powering off the HP NetServer 2 Disconnecting the power cord for 20 seconds 3 Reconnect the power cord and power on the HP NetServer 4 If the error appears upon restarting up...

Page 48: ...nitor s User s Guide for specifications 0B3x Processor Module conflict POST has detected the processor modules installed in the NetServer are not the same type or speed To correct this 1 Ensure both processor modules in the NetServer have the same product code which should include the type heat sink and speed 2 If not replace one or both to ensure both are the same product code This problem must b...

Page 49: ...nia dilute ammonia or acetone These chemicals could damage the keyboard s plastic surfaces HP recommends the periodic cleaning of tape heads capstans and guides on HP drive units and those products using high density data cartridges and mini data cartridges This maintenance procedure prolongs tape and head life and helps reduce read write errors due to dust and oxide Troubleshooting Tips WARNING B...

Page 50: ...nnect the power cord Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry 3 Simplify the HP NetServer configuration to the minimum required A monitor one flexible disk drive one CD ROM drive one hard dis...

Page 51: ...turn it off and remove all external peripherals except the monitor and keyboard Test to see if the NetServer now works 3 If the NetServer still does not work turn off the monitor the server and all external devices and check the internal hardware as follows a Unplug the power cord and all telephone cables Remove the NetServer cover b Verify all accessory boards are firmly seated in their slots c E...

Page 52: ...wer on the NetServer in the normal manner A BIOS Update diskette must be created from the HP NetServer Navigator CD ROM to be used in flashing the new BIOS into the NetServer To update the BIOS you enable the Boot Block by setting the Boot Block switch switch 7 of the configuration switch on the system board assembly to the ON enabled position To perform a BIOS recovery 1 Power down the HP NetServ...

Page 53: ...Enter the Administrator password and then access the Security menu of the Setup Utility 4 Scroll to the User Password is field and press Enter 5 Enter the Administrator password as the old password and press Enter This will replace the old forgotten password 6 Enter the new password in the Enter new password field and press Enter NOTE Entering nothing or blank in the Enter new password field follo...

Page 54: ...he NetServer does not work no lights are on including backlighting on models with LCDs and no error message appears check the following 1 Verify that power is good and available 2 Make sure that the NetServer is turned on the power on light should be green and the fans should be on 3 Turn the NetServer off and unplug the power cords Wait 30 seconds and plug the power cords in and turn the NetServe...

Page 55: ...on program or a media disk drive error If the NetServer stops working try the following 1 Review the Troubleshooting Checklist before you continue 2 Turn the NetServer off and unplug the power cords Wait 30 seconds and plug the power cords in and turn it on Verify the failure 3 If the problem persists replace the system board 4 Once a problem has been found with a part verify that it is the proble...

Page 56: ... after reconfiguring the devices if need be d Verify the AC power outlet is not faulty Test it by plugging in a known good device e Verify the third wire ground is isolated from other grounds and is at ground potential 3 Verify all cable connections AC power cords from AC source outlet to server DC Power supply cables to all NetServer PCBs DC power supply cables to disk drives and or mass storage ...

Page 57: ... display power switch is turned on b Verify the display power cord is connected to an AC power outlet and the video cable connected to the server s video connector c Plug in a known working device to ensure there is power to the outlet or use the proper testing device to check the power outlet d Turn the monitor off and on and if the monitor has an on off LED see if it lights e Turn the Clear Conf...

Page 58: ...or is faulty replace it with a known good monitor Then reinstall the original monitor and duplicate the error 12 Verify the monitor is working by plugging it into a know good NetServer or computer 13 Check to see if the monitor connector s pins are bent If the pins are bent slowly but carefully straighten each pin 14 Connect the monitor cable to the NetServer video connector and turn on the NetSer...

Page 59: ...nnot be saved and the battery loses power Refer to this section if the NetServer frequently loses date and time that may be caused by the battery losing power 1 Review the Troubleshooting Checklist before you continue 2 If the NetServer frequently loses the time and date replace the battery The battery is attached to the system board 3 Set the new date and time and reset the configuration paramete...

Page 60: ... and the circuit breaker if equipped is not tripped 6 Ensure the printer is on line 7 Examine the printer for a paper jam 8 Run the printer internal self test if it has one to make sure that the printer is functional Refer to the printer s manual for instructions 9 Ensure you have selected the correct port setting when you configured the printer The printer must be configured correctly for the Net...

Page 61: ...ify that it is the problem by reinstalling the part and duplicating the error Symptom The mouse does not work or is intermittent The HP NetServer automatically detects a mouse when one is installed If the mouse or other input device is not working perform the following 1 Review the Troubleshooting Checklist before you continue 2 Check that the mouse cable is properly and securely connected to the ...

Page 62: ...s are securely attached and functional Inspect the cables and reseat the connectors at both ends 7 If the cables are securely attached and the drive still does not work replace the cables with known good cables one at a time 8 If the problem persists and or there is an error code replace the faulty part the drive the system board etc 9 If the problem persists check for environmental problems that ...

Page 63: ... Verify all internal drive cables are securely attached and functional 3 If the drive is a Hewlett Packard CD ROM drive review the CD ROM Installation Guide for any special installation instructions 4 Try installing a known good CD ROM drive 5 If the problem persists check for environmental problems that can damage disk media and disk drive heads Environmental problems result from Radiated Interfe...

Page 64: ...he BIOS 8 Check that the external SCSI subsystem BIOS is being executed properly When you start the server the incrementing count of the RAM appears on the screen Then the external SCSI BIOS displays a banner and a copyright notice The BIOS then checks for valid devices on the SCSI bus and reports which devices are found If you have installed and configured the SCSI devices correctly you will see ...

Page 65: ...ring NetServer start Symbios Inc SDMS TM V4 0 PCI SCSI BIOS PCI Rev 2 0 2 1 Copyright 1995 1998 Symbios Inc Check the cable connections Check the SCSI termination 4 Run the Setup Utility or SCSI Configuration Utility and verify the SCSI host bus adapter HBA is properly configured The HBA is usually SCSI ID 7 5 If you installed more than one SCSI adapter verify each adapter is set to a separate BIO...

Page 66: ...ill fails to recognize the SCSI drive disconnect all SCSI devices except the host adapter and the drive at SCSI address 0 and try again If the NetServer fails try substituting a known good hard disk drive 14 If the SCSI BIOS has properly identified device 0 and has installed it as drive C but cannot find a device at address 1 and in addition if no further messages are displayed it indicates the Ne...

Page 67: ...t are also used by the SCSI subsystem 4 Check to see if there have been recent changes to any software For example has anyone moved removed or changed the configuration files or drivers Refer to the software documentation for more information 5 If you suspect hardware failure and there are no system error messages check each component associated with the failure Equipment failure is probably the m...

Page 68: ...lems See the appropriate Network Interface Card documentation Symptom If the adapter can t connect to the network 1 Make sure the cabling is installed properly 2 Most hub and switch connections require straight through cable consult their documentation If you re directly connecting two computers with no hub or other device use a crossover cable 3 Verify there are no resource conflicts between the ...

Page 69: ...he unit Serious injury may result if this warning is not observed Service Tools Required Service of this product may require one or more of the following tools Electrically Conductive Field Service Kit P N 9300 1155 CE Peripheral Exerciser Disk Kit 45935 63210 Datacomm Test Hood 9 pin 24540 60010 Datacomm Test Hood 25 pin parallel 24540 60011 1 4 inch Flat Blade Screwdriver T 15 Torx Screwdriver F...

Page 70: ...s with the six slots on the chassis gently press the bezel onto the chassis front until the tabs snap into the slots 2 Replace the cover 3 Fasten the six thumbscrews securing the cover to the chassis 4 Replace the external cables and power cord 5 Power up the NetServer as described in Chapter 1 ...

Page 71: ...he power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Undo the six thumbscrews securing the cover to the chassis 4 Remove the cover 5 Remove the bezel 6 At the rear of the flexible disk drive carefully disconnect the power and data cables 7 Remove the two screws securing the flexible disk drive to the chassis ...

Page 72: ...f not already mounted use four screws to install mounting guides on the flexible disk drive 2 With the cable connectors toward the rear of the chassis guide the mounted drive into the chassis opening The flexible disk drive is normally mounted in the top most shelf 3 Attach the drive and mount by securing the two screws at the chassis front 4 At the rear of the flexible disk drive carefully connec...

Page 73: ...e NetServer If necessary label each one to expedite re assembly 3 Undo the six thumbscrews securing the cover to the chassis 4 Remove the cover 5 Remove the bezel 6 At the rear of the CD ROM carefully disconnect the power and data cables 7 Remove the four screws located on the chassis sides securing the CD ROM to the chassis 8 Pull the CD ROM forward and out of the chassis 9 Place the CD ROM in an...

Page 74: ...s guide the CD ROM into the chassis opening The CD ROM is normally mounted in the second shelf 4 Attach the CD ROM by securing the four screws at the chassis side 5 At the rear of the CD ROM carefully connect the power and data cables 6 Replace the bezel 7 Replace the cover 8 Fasten the six thumbscrews securing the cover to the chassis 9 Replace the external cables and power cord 10 Power up the N...

Page 75: ...essary label each one to expedite re assembly 3 Undo the six thumbscrews securing the cover to the chassis 4 Remove the cover 5 Unsnap the air duct and move it out of the way 6 At the rear of the hard disk drive carefully disconnect the power and data cables 7 Remove the four screws located on the chassis sides securing the hard disk drive to the chassis 8 Pull the hard disk drive forward and out ...

Page 76: ...e hard disk drive by securing the four screws at the chassis side 5 At the rear of the hard disk drive carefully connect the power and data cables 6 Replace the air duct and latch it into the chassis 7 Replace the bezel NOTE If this is the initial installation of a hard disk drive in this location it is necessary to remove the bezel drive cover from the front panel bezel 8 Replace the cover 9 Fast...

Page 77: ...rives The SCSI drives are set up during the operation of the SCSI configuration utility CAUTION Install and remove connectors carefully and avoid displacing any pins 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer f...

Page 78: ... Channel B Channel A Moving the Air Duct 6 Unplug the power and SCSI or IDE cables to any hard disk drives already in the cage 7 Loosen three captive screws on the mass storage cage Top of HP NetServer Hard Disk Drive Cage Screws 3 Front of HP NetServer Side View Captive Screws Holding the Mass Storage Cage 8 Remove the cage ...

Page 79: ...mass storage cage is already removed from the chassis perform the following procedure starting at step 2 If it is necessary to remove the mass storage cage from the chassis perform steps 1 through 9 of the removal procedure 2 Slide the drive into the cage opening with the cable connectors toward the rear of the NetServer Align the screw holes on the drive with the screw holes in the mass storage c...

Page 80: ...h the hard disk drive must be 6 32 and not exceed inch in length Longer screws may cause internal damage to the mass storage device Damage caused by incorrect mounting screws is not covered by the HP warranty a Attach one of the screws through the round screw hole at the rear of the cage then through the elongated hole at the front of the cage b Repeat on the other side of the cage 4 Reinstall the...

Page 81: ...to the drive The power cable is split into two cables each with three power connectors The designed distribution is One string of three PS 1 through PS 3 CD ROM optional tape drive and shelf mounted hard disk drive Second string of three PS 4 through PS 6 three cage mounted hard disk drives If a power connector has no mate for example no optional tape drive installed leave it unconnected and use c...

Page 82: ...wer cords to turn off standby power Follow these instructions to remove and replace the chassis fan 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side 4 Lay the NetS...

Page 83: ...into the chassis opening 3 Attach the chassis fan by snapping in the four snaps 4 Connect the power connector 5 If necessary replace any accessory boards removed to allow clear access to the fan 6 Replace the air duct and latch it into the chassis 7 Replace the cover 8 Fasten the six thumbscrews securing the cover to the chassis 9 Replace the external cables and power cord 10 Power up the NetServe...

Page 84: ...wer down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover 4 Remove the four screws securing the power supply to the chassis Three are located at the rear of the chassis and the fourth is located on the right side 5 Disconnect the four power cables from the chassis connectors and the F...

Page 85: ...hassis 2 Connect the four power cables to the chassis connectors and the FDD 3 Replace the four screws securing the power supply to the chassis 4 Replace the cover 5 Fasten the six thumbscrews securing the cover to the chassis 6 Replace the external cables and power cord 7 Power up the NetServer as described in Chapter 1 ...

Page 86: ...bel each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side WARNING The power supply will continue to provide standby current to the HP NetServer until the power cord is disconnected 4 Lay the NetServer on its side components showing 5 Unsnap the air duct and move it out of the way 6 Remove any accessory boards if necessary...

Page 87: ...placing the Battery 1 Insert the new battery with the positive sign facing out and ensure that it is seated completely Ensure the retaining latch is in place and holds the battery firmly 2 If necessary replace any accessory boards removed to allow access to the battery socket 3 Replace the cooling duct cover 4 Replace the cover 5 Fasten the six thumbscrews securing the cover to the chassis 6 Repla...

Page 88: ...tServer until the power cord is disconnected 4 Lay the NetServer on its side components showing 5 Unsnap the air duct and move it out of the way 6 Disconnect the cooling fan power cable from the connector on the system board 7 Unhook the thumb latch on the heatsink and lift the heatsink up slightly from the processor Processor Socket Base Tab Tab Hook Latch hidden Thumb Latch Step C Step A Step B ...

Page 89: ... lift it out of the socket and place it on a static dissipating work surface or into an anti static bag 12 If you are not replacing the processor with a new or replacement processor you must install the terminator in the empty processor socket ZIF Lever Processor Socket Terminator ...

Page 90: ...he supported processors only perform at the rated speed indicated on the processor in the HP NetServer 2 Open the ZIF Zero Insertion Force lever to allow removal of the terminator installed in the processor socket You need to pull the lever out away from the ZIF socket and then raise it to a full 90 to the system board ZIF Lever Processor Socket Terminator NOTE Retain the terminator for future use...

Page 91: ...between the processor and the heatsink provided with the white thermal patch The heatsink is mechanically connected to the processor socket with both latches mechanically making contact with processor 1 Remove the heatsink fan assembly from the shipping container and ensure you do not touch the thermal patch on the bottom of the heatsink 2 Ensure the latches are free and pointing away from the hea...

Page 92: ...erheat within 20 seconds of power on and will shut down possibly causing damage to the processor 4 Connect the heatsink s cooling fan cable to the 2nd cooling fan connector CPU 2 Fan on the system board CAUTION Failure to connect the cooling fan to its power connector will cause the NetServer to shut down with no messages displayed and possible damage the processor 5 Replace the cooling duct cover...

Page 93: ...o expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side WARNING The power supply will continue to provide standby current to the HP NetServer until the power cord is disconnected 4 Lay the NetServer on its side components showing 5 Unsnap the air duct and move it out of the way 6 Open the retaining latches 7 Lift the DIMM completely ...

Page 94: ...alled in any combination in any slot b Spread the two retaining latches on the slot outward CAUTION Use only HP DIMMs which are 3 3V 133 MHz PC133 and buffered SDRAM DIMMs HP s warranty does not apply to non HP parts c Remove a DIMM from its protective container handling the module by its edges If necessary lay it on an anti static surface d Align the notches on the DIMM with the keys on the slot ...

Page 95: ... dimensionally identical so if you have two or more DIMMs installed you may verify all DIMMs are seated by sliding a straight edge a pen for example across the top edges and verify it remains in continuous contact with all of the DIMMs 8 If the DIMMs are not seated properly you may get a blank screen Accessory Boards Removing Accessory Boards To remove an accessory board refer to the following pro...

Page 96: ... 8 Place the accessory board and any cables in an anti static container Replacing Accessory Boards 1 Read the documentation included with the accessory board and follow any special instructions PCI boards must be set to INT A on the board if jumpers are provided 2 If the accessory board is a new installation proceed with steps 3 through 7 If the accessory board is a replacement proceed with step 8...

Page 97: ...Chapter 6 Replacing Parts 91 Slot Cover Chassis Cross Section View Removing the Accessory Slot Cover 5 Slide the accessory board into the slot Inserting an Accessory Board ...

Page 98: ...ed to update software drivers System Board Removing the System Board 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side 4 Lay the NetServer on its side components sh...

Page 99: ...n the chassis aligning the rear panel connectors to the rear chassis and the mounting holes in the board with the holes in the chassis 4 Install the seven screws securing the system board to the chassis 5 Replace memory processor s and or CPU terminator 6 Replace all cables that were removed during removal 7 Replace any removed accessory boards 8 Close the air duct 9 Replace the cover and turn out...

Page 100: ...Chapter 6 Replacing Parts 94 ...

Page 101: ...ng 76 replacing 77 Connector Pinouts 16 cover removing 1 replacing 3 D DAT tape drive error codes 5 Diagnostic Tests 29 diagnostics 29 DiagTools 29 Dimensions 14 DIMM sizes 128 MB 12 256 MB 12 512 MB 12 DIMMs installation 12 open slot configuration 12 removing 87 replacing 88 slots 0 through 3 12 supported memory capacity 12 display modes 15 drive types supported 5 backup tape drive 5 low voltage ...

Page 102: ...om 87 Mini DIN Connectors 16 mouse problems 55 N Network Interface Card 62 problems 62 NIC 62 problems 62 O Order Assistant 12 P parallel port connectors 17 parts information 21 parts list 26 password problems 47 PCI bus primary and secondary 13 PCI slots 12 ports 5 parallel 5 serial 5 POSTs fail 45 power none 44 problems 50 Power Cords 27 Power requirements 15 power supply removing 78 replacing 7...

Page 103: ...50 to 68 pin adapter 10 tape heads 43 tools 63 trichlorethylene 43 troubleshooting 43 finding the problem 44 turning feet 3 U USB connectors 18 USB port connectors 18 User password resetting 47 V video port connectors 18 video specifications 15 Video Monitor Problems 51 W Weight 14 weight and dimensions 14 Z Zero Insertion Force ZIF 84 ZIF Zero Insertion Force 84 ...

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HP NetServer e 800, Service Manual

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