HP J4819A, Installation And Getting Started Manual

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4-13
Troubleshooting
Downloading New Code
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Downloading New Code
When product enhancements occur for the Switch 5300xl Series, new code
can be downloaded to the switch through several methods, for product
enhancements and new features. Please see the
Management and Configu-
ration Guide that is on the ProCurve Web site,
www.procurve.com
for more
information.
The new code would be available on the ProCurve Web site,
www.procurve.com
.
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site,
www.procurve.com
also provides up-to-date
support information.
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following informa-
tion:
Information Item Information Location
• product identification, including the chassis,
modules, and mini-GBICs
the front of the switch, and on the
modules and mini-GBICs
• details about the switch’s status including the OS
(software) version, a copy of the switch config-
uration, a copy of the switch Event Log, and a
copy of the switch status and counters informa-
tion
switch console: show tech
command
• copy of your network topology map, including
network addresses assigned to the relevant de-
vices
your network records