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Performing Routine Spooler Operations Using
Spoolcom
Guardian User’s Guide — 425266-001
14 -26
Solving Common Spooler Problems
Solving Common Spooler Problems
There are several common spooler problems that you might need to periodically solve:
Freeing a Hung Spooler: Cannot Get Jobs In or Out
If you cannot get jobs into or out of the spooler, the spooler is probably hung. To restore
the spooler to normal operation with minimum impact on the rest of the system:
1. Check the status of the supervisor:
> SPOOLCOM
If this produces the standard startup banner:
the supervisor is still running. Continue with Step 2.
If this error message is added:
the supervisor is no longer running because of file-system error 14 (DEVICE DOES
NOT EXIST).
a.
Check for error messages that might indicate what happened to the spooler
process.
b.
Use the TACL PPD command to check whether any collectors or print
processes are still running:
> PPD $collector
> PPD $print-process
Freeing a Hung Spooler: Cannot Get Jobs In or Out
14-26
Freeing a Hung Spooler: Jobs Do Not Print
14-28
Clearing a Print Process Error State
14-29
Clearing a Nonprintable Job
14-30
Clearing a Paper Jam
14-33
Recovering From an Invalid (Job -1) State
14-34
Diagnosing Unusual Problems
14-35
Problem-Solving Summary
14-36
SPOOLCOM - T9101D20 - (08JUN93) SYSTEM \system
SPOOLCOM - T9101D20 - (08JUN93) SYSTEM \system
OPEN $supervisor-name
^
SPOOLER OPEN ERROR 14
Summary of Contents for Guardian
Page 24: ...About This Guide Guardian User s Guide 425266 001 xxii Your Comments Invited ...
Page 100: ...Part II Managing Files Using the File Utility Program FUP Guardian User s Guide 425266 001 ...
Page 146: ...Part III Managing Disk and Tape Processes Guardian User s Guide 425266 001 ...
Page 234: ...Part IV Using the Spooler and Its Utilities Guardian User s Guide 425266 001 ...
Page 322: ...Part V Security Features and Other Guardian Utilities Guardian User s Guide 425266 001 ...
Page 368: ...Monitoring Event Messages Guardian User s Guide 425266 001 17 14 Using the Event Viewer ...
Page 460: ...Index Guardian User s Guide 425266 001 Index 24 Special Characters ...