Hard Drive Cables and Connector ..................................................................................................... 61
Fan ..................................................................................................................................................... 63
Side I/O Cover .................................................................................................................................... 65
Webcam Module ................................................................................................................................ 67
System Board Cover .......................................................................................................................... 69
Display Cable ..................................................................................................................................... 71
System Board ..................................................................................................................................... 73
Security Bracket ................................................................................................................................. 74
Front Bezel ......................................................................................................................................... 75
Display Panel ..................................................................................................................................... 76
Appendix A Troubleshooting Without Diagnostics ...................................................................................... 80
Safety and Comfort ............................................................................................................................ 80
Before You Call for Technical Support ............................................................................................... 80
Helpful Hints ....................................................................................................................................... 81
Solving General Problems .................................................................................................................. 83
Solving Power Problems .................................................................................................................... 87
Solving Hard Drive Problems ............................................................................................................. 89
Solving Media Card Reader Problems ............................................................................................... 92
Solving Display Problems ................................................................................................................... 94
Solving Audio Problems ..................................................................................................................... 99
Solving Printer Problems .................................................................................................................. 101
Solving Keyboard and Mouse Problems .......................................................................................... 103
Solving Hardware Installation Problems ........................................................................................... 105
Solving Network Problems ............................................................................................................... 107
Solving Memory Problems ............................................................................................................... 110
Solving Processor Problems ............................................................................................................ 112
Solving CD-ROM and DVD Problems .............................................................................................. 112
Solving USB Flash Drive Problems .................................................................................................. 114
Solving Front Panel Component Problems ...................................................................................... 116
Solving Internet Access Problems .................................................................................................... 116
Solving Software Problems .............................................................................................................. 118
Contacting Customer Support .......................................................................................................... 120
Appendix B HP PC Hardware Diagnostics .................................................................................................. 121
Why run HP PC Hardware Diagnostics – UEFI ................................................................................ 121
How to access and run HP PC Hardware Diagnostics - UEFI ......................................................... 121
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 122
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