Honeywell HREP216, User Manual

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192 | Performance Series HREP2 DVR User Guide
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It fails to connect to the web or mobile
application.
• Check if the network cable is properly connected to the WAN
(UP Link) port of the unit.
• You must have set the port forwarding if using a router.
• If you cannot get access with the DDNS address, use the IP
address of the DVR instead.
• If the DVR is connected to the router, use the IP address of the
DVR.
You can check the IP address of the router in NETWORK
STATUS

EXTERNAL IP ADDRESS .
I can access the web or mobile application but
still no video image is displayed.
• You must have set the port forwarding if using a router.
• This may happen when the communications provider or
network administrator has blocked the service port of the
DVR.
Change the RTSP port and HTTP port numbers to different
ones and set the port forwarding again.
• Try to access the web or mobile application using the new
port numbers.
Table C-1 Frequently Asked Questions (cont’d)
Problem Action