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6.2 Communications identifiers
6.2.1 Mobile signal
The mobile signal strength is displayed in the notifications bar in the top right hand
corner of the terminal screen. Signal strength of 50% or more will provide a more stable
connection, less than 50% strength may result in an unsuccessful transaction.
6.2.2 Bluetooth®
The Bluetooth® symbol is displayed in the notifications bar in the top right hand corner of
the terminal screen. It will be displayed when Bluetooth® is turned on, but the terminal is
not paired with a base or within range of a base. This means that transactions will not be
processed via Ethernet when this is displayed.
When the Bluetooth® symbol displays triangles on either side, the terminal is paired to
the base via Bluetooth®. Transactions will be processed via Ethernet, provided the terminal
base has an ethernet cable plugged in.
6.2.3 Wi-Fi
The Wi-Fi strength is displayed in the notifications bar, in the top right hand corner of
the terminal screen. When the Wi-Fi symbol is white, it indicates that both the terminal
is connected via Wi-Fi and the approximate Wi-Fi connection strength. If half the symbol
is white, this indicates signal strength of approximately 50%. Signal strength of 50% or
more will provide a more stable connection, less than 50% strength may result in an
unsuccessful transaction. If the Wi-Fi symbol is completely greyed out, you may not be
able to process a claim and will most likely need to move closer to your modem router.
If a transaction cannot be processed via Wi-Fi, the terminal will attempt to process the
transaction using Mobile communications.
6.2.4 Terminal battery charge
The battery level is displayed in the notifications bar. The terminal battery will last up to 8
hours (depending on terminal usage). As often as possible we encourage you to charge
your HICAPS terminal on the base, rather than directly via a USB Type C power pack to the
wall. Leaving the terminal on its base allows for the terminal to receive important security
updates. Once your battery contains less than 15% charge you may not be able to process
a claim or print from your terminal. The use of a non-supplied charger or cable could
damage either the terminal or the base.
6.2.5 Powering and restarting the terminal – On/Off/Restart
The terminal can be switched off using the power button. The power button is the top
button located on the left hand side of the terminal, above the volume buttons. The power
button allows you to turn the machine off (and on again) as well as to perform a restart.
After pressing the power button, tap the option required, to
Power off
or
Restart
. Tap
elsewhere on the screen to cancel the options and return to the home screen.
If a hard reset is required, hold the power button down for approximately 10 seconds to
turn off the terminal. The power button will need to be held down again for another 10
seconds to restart.
