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8. PAYMENT TRANSACTIONS ERROR MESSAGES AND CORRECTIVE ACTIONS
8.1 Payment error messages
You can find EFTPOS error messages on the HICAPS website.
EFTPOS error messages – Click for a full and current list of EFTPOS error messages.
9. MERCHANT REQUIREMENTS TO ENSURE EFTPOS TRANSACTIONS ARE VALID
9.1 Manual transactions
1.
For all manual transactions.
a. Always try the transactions through the PIN pad first.
b. Check the card is being used after its ‘valid from’ date and before its ‘valid to’ date.
c. Ensure the card is not recorded on any warning bulletin.
d. Ensure that the card imprint is legible and complete.
e. Obtain authorisation for above floor limit transactions.
2.
For any signature based transaction verify the cardholder’s signature matches the
signature on their card. If the signature does not match, or you are suspicious of the
sale, contact the appropriate credit or debit card help number listed on the last page
of this guide.
3.
Ensure the accuracy of any card information keyed into the PIN pad.
4.
Retain your electronic transaction receipts and manual transaction vouchers for a
period of not less than 12 months.
If any of these conditions are not met, it is possible that the transaction may be invalid and
the merchant account debited for the value of the disputed transaction.
10. TERMINATION OF EFTPOS MERCHANT SERVICE
Should you decide to terminate your HICAPS EFTPOS merchant service, you need to notify
HICAPS using the online form on the HICAPS website. Click here for account amendment
forms.
Following completion of the forms, our HICAPS installation team will call you to advise
when the terminal and any additional equipment will be collected.
Failure to complete this process means fees will continue to be charged in accordance with
the Merchant Agreement and Letter of Offer.
Terminal rental fees are charged per calendar month or part thereof. There are no refunds
or pro rata calculation of terminal rental fees should you return a terminal or terminate
your Merchant Agreement part way through a billing period.
