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28

Residential Water Softener & Filter Limited Warranty

INCLUDES – ProMate

®

, ProMate-1

®

, ProMate-5

®

, ProMate-6

®

, ProMate-7.0

®

ProMate

®

-EcoMax, ProMate

®

-EcoMax Duo and E6

EXCLUDES – Iron Curtain

®

, Iron Curtain

®

 Jr. and Storm Filter Systems

(P/N 800673, Rev A)

Hellenbrand, Inc. (“Hellenbrand”) warrants to the original consumer purchaser that the System and the parts listed below will be free from defects in 

material and/or workmanship from the date of the original installation for the following time periods:

 

For a Period of FIVE YEARS: The filter control valve electrical parts including the motor and board, control valve body, and internal parts. 

 

For a Period of TEN YEARS: Mineral tanks, 6” Diameter - 13” Diameter.

 

For a Period of FIVE YEARS: Mineral tanks, 14” Diameter - Up.

 

For a Period of FIVE YEARS: The salt storage/cabinet tank.

 

For a Period of ONE YEAR: The entire water conditioner system (“System”).

Any parts used for replacement are warranted for the remainder of the original warranty period for the applicable part.

THIS WARRANTY IS EFFECTIVE TO THE ORIGINAL CONSUMER PURCHASER ONLY, AND ONLY FOR AS LONG AS THE SYSTEM REMAINS AT THE 

ORIGINAL INSTALLATION SITE.  COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THE SYSTEM OR IF THE SYSTEM IS MOVED 

FROM THE ORIGINAL INSTALLATION SITE.

No sales representative, distributor, agent, dealer, reseller, authorized seller or any other person or entity is authorized to make any other warranty, or 

modify or expand the warranty provided herein on behalf of Hellenbrand.  Upon expiration of the applicable warranty period, Hellenbrand shall have no 

further liability related to the System/parts to which the warranty period applies, except with respect to valid warranty claims asserted during the 

appropriate warranty period.

If the System or any part described above becomes defective within the specified warranty period, you should notify your local authorized seller of 

Hellenbrand products, and arrange a time during normal business hours for the inspection of the System at the original installation site.  You may also 

contact Hellenbrand and we will provide you with the contact information for your local authorized seller of Hellenbrand products.  Hellenbrand, at its 

option, will repair or replace the System or any part found defective within the terms of this warranty.  You are responsible for freight from our factory 

and any  service fees charged by the local authorized seller of Hellenbrand products for installation, repair, removal, replacement, service, etc., of any 

System or parts. This warranty does not include any labor charges.  This paragraph sets forth the exclusive remedy for any valid warranty claims against 

Hellenbrand.

THIS WARRANTY DOES NOT COVER defects caused by sand, sediment or bacteria fouling, accident, fire, flood, Act of God, misuse, misapplication, 

neglect, alteration, installation or operation contrary to Hellenbrand’s printed instructions, or installation, repair or service by anyone other than 

Hellenbrand or an authorized seller of Hellenbrand products. 

 

IN ADDITION, THIS WARRANTY DOES NOT COVER UNPROTECTED OUTDOOR INSTALLATIONS.  This System, including all of the electrical components, 

must be protected against windblown dust, falling and windblown rain, freezing temperatures and the formation of ice, with an appropriate enclosure 

consisting of a floor, roof, walls, ventilation and heat. 

As a manufacturer, we do not know the characteristics of your water supply or the purpose for which you are purchasing this system.  You should be 

aware that the quality of water supplies may vary seasonally or over a period of time, and that your water usage rate may vary as well.  Water characteristics 

may change considerably if this System is moved to a new location.  For these reasons, Hellenbrand assumes no liability for the determination of the 

proper equipment necessary to meet your needs; and Hellenbrand does not authorize others to assume such obligations for Hellenbrand.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, REMEDIES FOR DEFECTS OR FAILURES ARE LIMITED TO THE REMEDIES PROVIDED IN THIS 

WARRANTY.  THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE SET FORTH HEREIN.  ANY IMPLIED WARRANTIES, INCLUDING 

WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTIES 

ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR FROM USAGES OF TRADE, ARE LIMITED IN DURATION TO THE 

APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.  

UNDER NO CIRCUMSTANCES SHALL HELLENBRAND BE LIABLE TO THE ORIGINAL CONSUMER PURCHASER OR TO ANY OTHER PERSON FOR 

ANY  INCIDENTAL,  INDIRECT,  SPECIAL  OR  CONSEQUENTIAL  DAMAGES  OR  FOR  ANY  OTHER  LOSS,  DAMAGE,  OR  EXPENSE  OF  ANY  KIND, 

INCLUDING LOSS OF PROFITS, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, IN TORT OR OTHERWISE, AND 

REGARDLESS OF WHETHER HELLENBRAND WAS AWARE OF THE POSSIBILITY OF SUCH LOSS.  THESE LIMITATIONS WILL APPLY REGARDLESS 

OF ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.  Similarly, some states do not 

allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives 

you specific legal rights, and you may also have other rights which vary from state to state.

Summary of Contents for ProMate-6.0

Page 1: ...Owner s Filter Manual Manufactured by HELLENBRAND INC 404 Moravian Valley Road Waunakee Wisconsin 53597 www hellenbrand com info hellenbrand com FILTER SYSTEM 107207 Rev B 5 8 18 2007 2018...

Page 2: ...assistance for servicing your water filter please contact the dealer who installed this system Job Specification Sheet 2 Pre Installation Check List 3 Installation Instructions 4 Programming 5 Initia...

Page 3: ...recommended with all electric controls Existing Plumbing Condition of existing plumbing must be free from lime and iron build up Piping that is built up heavily with lime and or iron must be replaced...

Page 4: ...joints should be cool and solvent cements should be set before installing the nut split ring and o ring Avoid getting primer and solvent cement on any part of the o rings split rings bypass valve or...

Page 5: ...cally When water is being treated i e water is flowing through the system the word GPM flashes on left side of display when other than flow rate is displayed Figure 8 DAYS TO A REGEN 6 CAPACITY REMAIN...

Page 6: ...to prevent multiple units from regenerating at the same time Step 5I Regeneration Time minutes Set the minutes of day for regeneration using or buttons This display will not be shown if system is set...

Page 7: ...vide treated water when the regeneration has been completed Figure 11 STEP 1S STEP 2S FILTERING STEP 3S SET 12 00MIN STEP 1S Press NEXT and simultaneously for 3 seconds If screen in Step 2S does not a...

Page 8: ...tivates after set time Press NEXT for programming Relay Triggered on Gallons Relay activates every set number of gallons while in service and deactivates after set time Press NEXT to go to 11S for pro...

Page 9: ...arrows to set duration of relay activation in minutes Range 0 01 1 second 500 00 500 minutes Press NEXT to go to Step 20S Press REGEN to return to previous step STEP 13S If REGEN gallons chosen to act...

Page 10: ...his display will show dashes if a water meter is not installed Press the NEXT button at any time to go to Step 6 D Press REGEN to return to the previous step DIAGNOSTICS STEP 1D STEP 2D 2 DAYS SINCE R...

Page 11: ...on at time of stall Press NEXT to exit valve history STEP 1VH VALVE HISTORY STEP 2VH 970 TOTAL DAYS STEP 3VH 235 STEP 4VH 175 GAL x1K RETURN TO NORMAL MODE Can not be reset TOTAL REGENS TOTAL GALLONS...

Page 12: ...No Hard Water Bypass During Regeneration See instructions in Step 6CS Reclaim Enabled Allows control to operate in Reclamation Mode up to 3 reclaim events can be programmed See instructions in Step 8C...

Page 13: ...ating MAV will transition back to Service after the completion of the preset duration time labeled Reclaim Duration Three reclaim events are possible Select either Reclaim Enabled Reclaimed 2x for two...

Page 14: ...to return to previous step Only displays if RECLAIM 2X is selected Use the or buttons to select number of minutes after start of regeneration for Aux MAV to divert waste water Press NEXT to program n...

Page 15: ...or buttons until selection of fourth cycle appears in left upper corner in this example RINSE is selected Press NEXT to go to Step 18CS Press REGEN to return to previous step STEP 18CS Press the or bu...

Page 16: ...osen drive cap gear 1 4 turn timed out trying to reach next position C2 Address high drive forces C3 Motor failure during regeneration replace motor Error Code 104 Motor ran too long D1 Piston unable...

Page 17: ...ce battery if less than 3 volts F Defective PC board F Replace PC board 3 Control does not display correctly A Power outage 2 years A Reset time of day replace lithium coin type battery time of day on...

Page 18: ...r assembly C Defective relay See figure below C Replace Relay D Defective PC Board D Replace PC Board E Faulty wire connections between E Check and repair wire connections PC board and relay 7 Relay e...

Page 19: ...6 21 x 62 1 110569 5 Filter Media Contact dealer for filter media type quantity 6 Underbedding Contact dealer for underbedding type quantity Vortech tank does not use underbedding Owners Manual 1 1072...

Page 20: ...OVER AND DRIVE ASSEMBLY After completing any valve maintenance involving the drive assembly or the drive cap assembly and pistons press and hold NEXT and REGEN buttons for 3 seconds or unplug power so...

Page 21: ...The nuts and caps are designed to be unscrewed or tightened by hand or with the special plastic wrench If necessary a pliers can be used to unscrew the nut or cap Do not use a pipe wrench to tighten o...

Page 22: ...on threads Teflon tape must be used on threads of the 1 NPT connection and on the threads for the drain line connection Teflon tape is not necessary on the nut connection nor caps because of o rings...

Page 23: ...ss Handle 2 7 109479 Bypass Rotor Seal Retainer 2 8 102159 O Ring 135 2 9 102161 O Ring 112 2 10 102160 O Ring 214 2 Bypass Valve Not Shown Bypass Vertical Adapter Assembly ORDER NO DESCRIPTION QTY 10...

Page 24: ...ants on threads Teflon tape must be used on threads of the 1 NPT connection and on the threads for the drain line connection Teflon tape is not necessary on the nut connection nor caps because of o ri...

Page 25: ...ble the valve the wrench shown in various positions on the valve may be purchased to aid in assembly or disassembly Wrench part number is 102892 Loosens Drain Nut in Polytube Applications Loosens Driv...

Page 26: ...minutes of no water usage when gallon capacity reaches 0 1 to 28 1 to 28 1 to 28 20 to 250 000 20 to 250 000 20 to 250 000 20 to 250 000 Reserve Gallons Regeneration Type Days Override Results Reserv...

Page 27: ...27 NOTES...

Page 28: ...s paragraph sets forth the exclusive remedy for any valid warranty claims against Hellenbrand THIS WARRANTY DOES NOT COVER defects caused by sand sediment or bacteria fouling accident fire flood Act o...

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