17
TROUBLE SHOOTING
PROBLEM
CAUSE
CORRECTION
1. Control valve stalled in regeneration
A. Motor not operating
A. Replace Motor
B. No electric power at outlet
B. Repair outlet or use working outlet
C. Defective transformer
C. Should provide 12 volts when plugged into outlet,
if not, replace transformer
D. Defective PC board
D. Replace PC board
E. Broken drive gear or drive cap assembly
E. Replace drive gear or drive cap assembly
F. Broken piston retainer
F. Replace drive cap assembly
G. Broken main or regenerant piston
G. Replace main or regenerant piston
2. Blank or incomplete LCD display
A. Transformer unplugged
A. Connect to power
B. No electric power at outlet
B. Repair outlet or use working outlet
C. Defective transformer
C. Should provide 12 volts when plugged into outlet,
if not, replace transformer
D. Short in meter
D. Unplug meter from PC board, if LED lights appropriately,
replace meter assembly.
E. Check battery, should be greater than 3 volts E.
Replace battery if less than 3 volts
F. Defective PC board
F. Replace PC board
3. Control does not display correctly
A. Power outage > 2 years
A. Reset time of day, replace lithium coin type battery
time of day
on circuit board
B. Power outage < 2 years, time of day flashing,
B. Reset time of day, replace lithium coin type battery
battery depleted
on circuit board
4. No “filtering” display when
A. Bypass valve in bypass position
A. Put bypass valve in service position
water is flowing
B. Meter connection disconnected
B. Connect meter to PC board
C. Restricted/stalled meter turbine
C. Remove meter and check for rotation, clean
foreign material
D. Defective meter
D. Replace meter
E. Defective PC board
E. Replace PC board
5. Control valve regenerates at
A. Power outages
A. Reset control valve to correct time of day
wrong time of day
B. Time of day not set correctly
B. Reset to correct time of day
C. Time of regeneration incorrect
C. Reset regeneration time
D. Control valve set at “on 0”
D. Check control valve set-up procedure
(immediate regeneration)
regeneration time option
E. Control valve set at on 0
E. Check control valve set-up procedure
regeneration time option
Summary of Contents for ProMate-6.0
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