TROUBLESHOOTING:
Problems
Solutions
The unit is not working there is an error
code E2
1. The jug is not fitted to the base carefully.
2. The lid is not fitted correctly.
The unit is not working there is an error
code E3
E3 is dry boiled protection, allow the unit to
cool down for 15 – 20 minutes.
The unit is not working there is an error
code E5
Blending function error, please contact
customer service.
The unit has stopped in the mid-program
(during the operation)
1.
The lid is loose.
2.
Liquid level is too low due to evaporation
during cooking.
3. The jug has a loose connection with the
base.
Ingredients pieces are still too large after
the cycle is complete (food is not well
blended.)
1.
Pieces were possibly too large initially-
use the pulse button after the cooking
program has ended.
2.
Wrong function was selected: try a
different program
3.
Not enough water: add in sufficient
water.
The ingredients are hard after the cooking
cycle. (food cooked not well)
1. Chop the ingredients into small pieces
before adding.
2. The wrong program was used for the
volume added.
3. Some foods require longer cooking: select
Any program with a heating function until
food fully cooked.
Food is burnt, and stuck to the bottom
1.
Caused by high sugar, starch: use food
with less sugar, starch.
2.
Too much food and too little liquids.
