Havahart
®
Radial-Shape 2 Wireless Dog Fence
www.HavahartWireless.com
Troubleshooting
Troubleshooting
Havahart
®
Radial-Shape 2 Wireless Dog Fence
1-800-800-1819, Option 1
27
Troubleshooting
28
Issue: Solution:
The Havahart
®
Collar is not
beeping or delivering a
static correction.
The Havahart
®
Collar is
beeping everywhere.
The Havahart
®
Collar is
beeping inside the home.
The Havahart
®
Collar is
beeping but my dog is not
responding to the static
correction.
•
Check that the Controller is plugged into a working 120V AC outlet, turned
on, the LCD screen is displaying text, and the correction level and Trigger
Zone distance are set to your desired levels.
•
Make sure that the Collar has a fully charged, properly installed Battery. The positive
side faces outward.
•
Make sure that the Collar has been properly added to the Controller and the
correction level is set to Static Level 1 (see Page 12).
•
Make sure to shake the Collar to keep it awake when crossing the Trigger Zone.
•
Check that the Controller is plugged into a working 120V AC outlet, turned
on, the LCD screen is displaying text, and the correction level and Trigger
Zone distance are set to your desired levels.
•
Make sure that the Collar has a fully charged, properly installed Battery. The
positive side faces outward.
•
Make sure that the Collar has been properly added to the Controller (see Page 12).
•
If the situation persists, try these methods:
1. Place the Controller above or at least 3 feet away from appliances
and other large metal objects like mirrors.
2. Raise the Controller to 6-8 feet or to a higher floor in the home.
3. Expand the fence boundary by increasing the fence radius on
the Controller.
4.
If the first three methods prove ineffective, choosing an altogether
different Controller location in the home may be necessary.
•
If relocating the Controller, remove the Havahart
®
Collar from your dog
before turning off the Controller.
•
Check that the Controller is plugged into a working 120V AC outlet, turned
on, the LCD screen is displaying text, and the correction level and Trigger
Zone distance are set to your desired levels.
•
Make sure that the Collar has a fully charged, properly installed Battery. The
positive side faces outward.
•
Make sure that the Collar has been properly added to the Controller (see Page 12).
•
Expand the fence boundary by increasing the fence radius on the Controller to
ensure the entire home is within the Roaming Area. If not, adjust the Trigger Zone
distance or move the Controller to include the entire home in the Roaming Area.
•
If relocating the Controller, remove the Havahart
®
Collar from your dog
before turning off the Controller.
•
Make sure the static correction level is set to Static Level 1 or above.
•
Test the Havahart
®
Collar with the Heart-Shaped Collar Tester.
•
If the Tester lights up, check the fit of the Havahart
®
Collar.
•
If necessary, trim your dog’s hair where the Probes touch the neck and/or
switch to the Long Probes.
•
Increase the static correction by one level.
•
Repeat training steps as necessary.
Issue: Solution:
The LCD screen on the
Controller is not on.
The Havahart
®
Collar is
beeping in the middle of
the yard.
The Indicator Light on the
Havahart
®
Collar has turned
a solid green color and the
Controller is not sensing the
Havahart
®
Collar.
My dog reacts strongly to
the static correction and
has demonstrated signs of
stress.
•
Make sure the Controller power switch is on (blue light is flashing) and
the AC Adapter Power Cord is fully connected and plugged into the
Controller and a working standard 120V AC outlet. Make sure that the
electrical outlet where the AC Adapter Power Cord is connected is not
controlled by a light switch. If it is, move the AC Adapter Power Cord to
another outlet or make sure the light switch stays on all the time.
•
Check that the Controller is plugged into a working 120V AC outlet, turned
on, the LCD screen is displaying text, and the correction level and Trigger
Zone distance are set to your desired levels.
•
Make sure that the Collar has a fully charged, properly installed Battery. The
positive side faces outward.
•
Make sure that the Collar has been properly added to the Controller (see Page 12).
•
The Havahart
®
Collar may beep when it loses the Controller signal as a
result of interference from other objects (see the section about Factors
Affecting Signal Strength on Page 8). This sometimes occurs if a large metallic
object is between the Havahart
®
Collar and the Controller, if the orientation of
the Havahart
®
Collar changes near the Trigger Zone, or if the surrounding
electronic signals interfere with the signal.
•
If the situation persists, try these methods:
1. Place the Controller above or at least 3 feet away from appliances
and other large metal objects like mirrors.
2. Raise the Controller to 6-8 feet or to a higher floor in the home.
3. Expand the fence boundary by increasing the fence radius on
the Controller.
4.
If the first three methods prove ineffective, choosing an altogether
different Controller location in the home may be necessary.
•
If relocating the Controller, remove the Havahart
®
Collar from your pet
before turning off the Controller.
•
Twist the Battery Cap slightly clockwise.
•
If the situation persists, unscrew the Battery Cap, remove the Battery,
replace the Battery and screw the Battery Cap back in place.
•
If possible, lower the static correction level.
•
Make sure you are in control of the situation when your dog receives his first
static corrections (have him on a leash attached to a separate, non-metal collar)
and lead him into the Roaming Area and praise him. If your dog continues to
show signs of stress, suspend training and start again the next day.
•
Make sure to end all training sessions on a positive note with lots of playtime and
praise in the Roaming Area at least 10 feet away from the Training Flags.
