Hatteland HD 12T04 series, User Manual

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7
IND100077-14
INB100026-1 (Rev 9)
Appendix
Return of goods:
(Applies not to warranty/normal service/repair of products)
Hatteland Display referenced as “manufacturer” in this document.
Before returning goods, please contact your system supplier before sending anything directly to
manufacturer. When you return products after loan, test, evaulation or products subject for credit, you must
ensure that all accessories received from our warehouse is returned. This applies to cables, powermodules
and additional equipment except screws or similar, user manual, datasheets or other written paper
documents. Furthermore, the product must not have any minor / medium or severe scratches, chemical
spills or similar on the backcover, front frame or glass.
This is needed to credit the invoice 100%. Missing parts will not be subject for credit, and you will not get
total credit for returned product. You will either be charged separately or the amount is withdrawn from the
credit. If you decide to ship the missing items on the after hand, you will get 100% credit for that particular
invoice or items received at manufacturer incoming goods control. Please contact our service/sales
department if additional questions.
Current prices apply as per May 200:
Signal Cable DSUB 15P Male or Female - Approx 1,8meters Price: 170,- NOK each
Signal Cable BNC 5P - Approx 1,8meters Price: 350,- NOK each
RS-232 serial cable DSUB 9P - Approx 1,8meters Price: 80,- NOK each
Powercable 110 / 220 VAC (European or US standard) - Approx 1,8meters Price: 50,- NOK each
Minor / Medium or severe scratches / chemical spill on backcover Price: 1300,- NOK
Any scratch, chemical spill or similar on front frame (including glass) Price: 2000,- NOK
(Prices are approx, and any deviation are evaulated during incoming goods control)
Approved packaging methods/materials:
(Applies to all shipments to manufacturer)
When returning goods, please make sure you surround the product with the following material, whenever
possible: Original packaging from manufacturer, firm foam material, bubble wrap or lots of PadPack paper
or Foam chips/polyester wrapped in sealed plastic bags. In any case, always use a solid cardboard box to
surround everything.
Not approved packaging methods/materials are: Foam chips, expanded polyester, clothes, nothing, or too
little, or anything that will crumble and get into the ventilation holes of products and cardboard boxes that
are not suitable to secure the product during shipment.
Return Of Goods Information