Hatteland HD 12T04 series, User Manual

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IND100077-7
INB100026-1 (Rev 9)
Appendix
Terms
INSTRUCTIONS FOR THE CONSIGNEE
12) CANCELLATION / RETURN
Binding sales contract is concluded when we have confirmed customer’s purchase order. Any disagreements in our order confirmation
must be reported to seller within 6 days. The agreement can not be altered without our permission, after acceptance from our
supplier. If goods are wanted to be returned, a Return No must be assigned from seller. Returned goods without a Return No will not
be accepted. By return of stock listed goods, 20% return fee is charged. Returned goods are shipped on customer’s account and risk.
13) LOAN, RENT and DEMO
When borrowing of goods for demo/test, the date of return must be added to the document. If no date has been stated, date of
return is two weeks from the date of the document. Before return, seller must be contacted for a Return No (RTK). Goods which have
been sold with an agreed right of return within stated terms, shall also have a Return No. The Return No must be obtained before the
stated date of return. Returned goods without a Return No, or which have not been packed in original packing, will not be accepted.
14) LIMITATIONS
If any of our suppliers claim limited delivery terms towards us, our terms of delivery will be restricted according to those.
15) SOFTWARE
Sold or borrowed software is not allowed to be copied or spread in other ways, without a written permission.
16) RE-EXPORT
Goods delivered from seller may be subject to special rules of exportation in their supplier’s native country. Buyer is responsible to obtain
necessary permissions for further export/re-sale.
17) QUESTION IN DISPUTE
To settle any dispute the Karmsund Herredsrett is approved the legal venue.
1) CONTROL
Control the goods immediately by receipt. Examine the quantity towards the invoice/packinglist/shipping documents. Look for outward
defects on the packing which may indicate damage on or loss of contents. Control the container and the seals for any defects.
2) SECURING EVIDENCE
When defects on the goods have been found, evidence must be secured, and seller must be informed. Call the transporter and point out the
defects. Add a description of the defects on the goods receipt, the forwarder’s copy of the way-bill or on the driving slip.
3) RESCUE
Bound the damage. Try to restrict the damage and the loss. Seller will compensate expences incurred due to reasonable security efforts in
addition to damage and loss.
4) COMPLAINT
Write immediately a complaint to the transporter or his agent. Forward immediately the complaint to the transporter or his agent, and hold
the transporter responsible for the defects. The complaint must be sent at the latest:
- for carriage by sea: within 3 days
- for overland / air transportation within 7 days
5) DOCUMENTATION
For any claims the following documentation is required, and must be forwared to the company or their agent: invoice, way-bill and/or bill of
landing, and/or statement of arrival, inspection document, besides a copy of the letter of complaint to the transporter.