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5
T
he RMX
digital console is designed to give
many years of trouble-free operation. If it does re-
quire service, please read through this section. It
provides information on servicing the RMX
digital
console, including information on the spare and
replacement parts that are available.
Parts and Repair Services
There are only a few parts that are field replace-
able on the RMX
digital (see page 5-2 for part num-
ber listing). Assemblies are field replaceable, but
are generally not field-serviceable. For servicing,
assemblies should be returned to Harris Techni-
cal Services Department.
RMX
digital technical information (this manual,
selected schematics, software, PROM revision in-
formation, etc.) are available at this Internet sup-
port site:
ftp://ftp.pre.com
.
Log in (username) as:
customer. T
he pass-
word is:
pacific
. All documents and schemat-
ics are published in PDF format, so Acrobat
Reader 5.0 or later is required.
PARTS ORDERING AND REPAIR
INFORMATION
Spare panels, cards and assemblies can be pur-
chased through a sales representative or through
the Harris Technical Services Department. To ex-
pedite the ordering process and to ensure the cor-
rect parts are ordered, have the Harris part num-
bers available when ordering. For a list of parts,
see page 5-2. Panels, cards and assemblies may
have lead times exceeding two weeks, so order
accordingly.
Panels, cards and assemblies returned to Har-
ris for service, exchange or credit must have an
RA (Return Authorization) tracking number. This
number is assigned by the Technical Services De-
partment. Items received without an RA number
written on the shipping label side of the packag-
ing may be refused or subject to additional han-
dling fees.
To order assemblies or to request an RA con-
tact Harris by mail, phone, fax, e-mail, or visit the
Harris Website:
Harris Corporation
Attention: Technical Services Department
4240 Irwin Simpson Road
Mason, OH 45040 USA
Phone: 513.459.3503, 8:00 to 5:00 EST
Fax: 513.701.5450
E-mail: [email protected]
www.broadcast.harris.com
All U.S. orders and serviced assemblies are
shipped FOB Mason, Ohio using UPS Groundtrak,
unless otherwise specified. Federal Express or UPS
two-day, overnight and next morning delivery is
available for most items. For next day delivery,
orders must be placed before 2 p.m. Eastern Time
and the shipping method must be specified at the
time of order.
Services can be charged to AmEx, VISA or
Mastercard or can be shipped COD, if not on ac-
count with Harris. Contact a sales representative
for account information.
Service
Summary of Contents for RMXDIGITAL
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