Harris RMXDIGITAL, Operation & Technical Manual

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Broadcast Communications Division 4393 Digital Way, Mason, OH USA 45040, Tel: 1 (513) 459 3400 Part Number: 158-000026-01
www.broadcast.harris.com ©2007 Harris Corporation
PRODUCT WARRANTY (USA)
TECHNICAL SUPPORT
For information about products or support services:
Call: +1 888 534 8246
Website: www.broadcast.harris.com
To register products or update company information visit:
https://premier.harris.com/broadcast/warranty_registration.asp
PROFESSIONAL SERVICES COMMITMENT
We are serious about our professional services business. We strive to
provide the highest level of support in the industry and offer a
complete set of integrated support solutions designed to help our
customers across every phase of their business. Harris works with you
to provide the type of coverage you need. We are committed to
service excellence.
Standard Warranty Services
Technical support 9 hours a day, 5 days a week
After-hours emergency “Down or Off-air” phone support
5-day advance exchange of parts
Software updates and bug fixes
Access to technical knowledge bank
Optional Gold ServicePAK
Technical phone support 24 hours a day, 7 days a week
Next-day advance exchange of parts
HARRIS BROADCAST COMMUNICATIONS
STANDARD WARRANTY POLICY STATEMENT
Effective July 1, 2007
STANDARD EQUIPMENT WARRANTY
Harris Corporation (“Harris”) warrants that all Harris Broadcast Communications-manufactured equipment will be free of any defect in materials or
workmanship for the period of time specified in the table below (or such other time period as agreed in writing by the parties). Warranty begins from
the date of shipment from a Harris facility. The warranty is ex-tended to customers and applies to all Harris Broadcast Communications-manufactured
equipment purchased, installed, and used for the purpose for which such equipment was originally designed.
Product Family Standard Equipment Warranty Period
Transmitters (except Platinum VHF transmitters), Storage,
Servers, Automation, Graphics, Post Production, Consoles
and Audio Management Equipment 15 months from shipment
Test & Measurement, Routing & Distribution Equipment 27 months from shipment
Digital Exciters (Radio) 39 months from shipment
Platinum VHF Transmitters 63 months from shipment
B-Stock Equipment Same as applicable product warranty
Replacement Parts – within Standard Warranty Period Longer of (i) applicable product warranty or (ii) 90 days from shipment
Replacement Parts – post Standard Warranty Period 90 days from shipment
WARRANTY CLAIMS AND PROCEDURES
1.
During the applicable Standard Equipment Warranty Period outlined above, customer’s sole and exclusive remedy for any breach of the Standard
Equipment Warranty will be, at Harris’ sole discretion and option, repair or replacement of the defective product. Components that customer claims to
be defective must be available to Harris for inspection and evaluation. Unless otherwise agreed in writing by Harris, customs clearance for all
replacement parts under the warranty or otherwise will be customer’s sole responsibility. To be entitled to rights under the Standard Equipment
Warranty, the customer must notify Harris in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior
to the expiration of the applicable Standard Equipment Warranty Period. Notice to a Harris dealer, systems integrator, sales representative or other
third party is not notice to Harris. Following its receipt of any such customer notice, Harris will determine whether the reported problem is covered by
this Standard Equipment Warranty. If Harris determines that the problem is covered, Harris will authorize repair or replacement of the defective
product, as deemed appropriate by Harris in its sole discretion. For clarification purposes, any technical support provided by Harris will be for the sole
purpose of fulfilling Harris’ warranty obligations. If Harris determines that customer is using technical support as a substitute for training of customer’s
personnel, then such technical support will be subject to additional charges at Harris’ then prevailing unit rate for such services.
2.
Before shipping any product to Harris, the customer must obtain a written return authorization from Harris, and provide any proof of warranty
eligibility requested by Harris. Any product received by Harris without a return authorization may, at Harris’ option, be returned to the customer collect.
Once a return authorization is obtained, the customer is responsible for packing and shipping the product to which its warranty claim relates to a service
facility designated by Harris, with all shipping charges prepaid by Harris, within thirty (30) days after receipt of the return authorization. Harris will pay
for return of the repaired or replacement product to the customer if the repaired or replacement product is shipped to a designated Harris service
facility. In the event that the foregoing procedure is not followed by customer, Customer shall pay for return shipping of the defective equipment (or
part thereof) to Harris and Harris shall only pay delivery charges of the replacement equipment (or part thereof) to customer. Harris will use
commercially reasonable efforts to supply equipment (or part thereof) from the geographical region of customer’s site, so as to minimize freight and
duty. Harris bears the risk of loss or damage while the equipment (or part thereof) is in transit to customer from the Harris service center, and
customer bears the risk of loss or damage while the equipment (or part thereof) is in transit back to the Harris service center.
3.
Upon receipt of replacement equipment (or part thereof), customer has thirty (30) days to tender the defective equipment (or part thereof) to the
return carrier for shipment to the service center designated by Harris. If customer does not timely return the defective equipment (or part thereof),
Harris shall invoice customer for the list price of such equipment (or part thereof), plus applicable shipping. Such failure to return the equipment (or
part thereof) may, in Harris’ discretion, be grounds for termination of the warranty and/or suspension of any future advance exchange privileges until
such outstanding defective equipment has been returned. Under the Standard Equipment Warranty Harris will provide customer with new, rebuilt,
refurbished or alternate equipment (or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective
equipment (or part thereof). Any alternate equipment (or part thereof) will meet or exceed the specifications of the replaced equipment (or part
thereof). Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance. Unless otherwise specified by Harris in
writing, repaired or replaced equipment (or parts thereof) are covered only for the remainder of the term of the applicable Standard Equipment
Warranty. All defective equipment (or parts thereof) replaced by Harris become the property of Harris. Harris has no obligation to (i) service, exchange
or otherwise replace any equipment (or part thereof) that has been damaged, modified, abused, misused or over-used as determined by Harris or has
been used with non-Harris supplies or products that have caused damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any
equipment (or part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any equipment (or part thereof) if the same would
interfere with, impede or be redundant with normal or scheduled maintenance of such equipment (or part thereof); (iv) service, exchange or otherwise
replace any equipment (or part thereof) that is within sixty (60) days of the end of its production life; or (v) provide any application software support or
service involving application hardware or replace any accessories. If Harris elects to perform any such services at customer’s request, then such
services will be deemed a service call and all labor, parts and materials used for the service call will be charged at Harris’ then-prevailing rates.