Harris Platinum HT EL 2000LS, Technical Manual

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Returns And Exchanges
Damaged or undamaged equipment should not be returned unless written approval and a
Return Authorization is received from HARRIS CORPORATION, Broadcast Systems Divi-
sion. Special shipping instructions and coding will be provided to assure proper handling.
Complete details regarding circumstances and reasons for return are to be included in the
request for return. Custom equipment or special order equipment is not returnable. In those
instances where return or exchange of equipment is at the request of the customer, or
convenience of the customer, a restocking fee will be charged. All returns will be sent
freight prepaid and properly insured by the customer. When communicating with HARRIS
CORPORATION, Broadcast Systems Division, specify the HARRIS Order Number or In-
voice Number.
Unpacking
Carefully unpack the equipment and preform a visual inspection to determine that no appar-
ent damage was incurred during shipment. Retain the shipping materials until it has been
determined that all received equipment is not damaged. Locate and retain all PACKING
CHECK LISTs. Use the PACKING CHECK LIST to help locate and identify any components
or assemblies which are removed for shipping and must be reinstalled. Also remove any
shipping supports, straps, and packing materials prior to initial turn on.
Technical Assistance
HARRIS Technical and Troubleshooting assistance is available from HARRIS Field Service
during normal business hours (8:00 AM - 5:00 PM Central Time). Emergency service is
available 24 hours a day. Telephone 217/222-8200 to contact the Field Service Department
or address correspondence to Field Service Department, HARRIS CORPORATION, Broad-
cast Systems Division, P.O. Box 4290, Quincy, Illinois 62305-4290, USA. Technical Support
by e-mail: tsupport@harris.com. The HARRIS factory may also be contacted through a FAX
facility (217/221-7096).
Replaceable Parts Service
Replacement parts are available 24 hours a day, seven days a week from the HARRIS
Service Parts Department. Telephone 217/222-8200 to contact the service parts department
or address correspondence to Service Parts Department, HARRIS CORPORATION, Broad-
cast Systems Division, P.O. Box 4290, Quincy, Illinois 62305-4290, USA. The HARRIS fac-
tory may also be contacted through a FAX facility (217/221-7096).
NOTE
The # symbol used in the parts list means used with (e.g. #C001 = used with C001)
.