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Harris Corporation
Constellation™
Repair and Return
12-7
CU
STOM
ER
SERVICE
&
WA
RRANTY
Return Material Authorization
Before sending in your equipment for repair, get a Return Material Authorization
(RMA) first on our Internet site at
http://www.microwave.harris.com/cservice/
contact Customer Service. This will ensure that the repairs will be done in a timely
manner and eliminate any delays due to incomplete information. Please provide us
with the following information when you call us.
Please provide the following information when you call (or fax):
•
Your name, company, telephone, and fax number
•
Equipment type
•
Part Number
•
Sales Order Number
•
Purchase Order Number (for out-of-warranty and advance exchanges)
•
Detailed description of the problem
•
Billing and shipping addresses
•
Any special return packing or shipping instructions
•
Any special customs clearance information required
Figure 12-2: Example of the RMA form
Summary of Contents for Constellation
Page 1: ...Point to Point Digital Radio Constellation Installation Maintenance...
Page 2: ......
Page 4: ...Constellation November 2003...
Page 18: ...Constellation November 2003 xii List of Figures...
Page 24: ...Constellation November 2003 xviii Preface...
Page 26: ...Constellation November 2003 xx Preface...
Page 96: ...Constellation November 2003 4 12 Loopback Testing...
Page 110: ...Constellation November 2003 5 14 Configuring the Constellation Radio...
Page 134: ...Constellation November 2003 7 14 SNMP Based Network Management...
Page 210: ...Constellation November 2003 11 36 Field Replaceable Units...
Page 238: ...Constellation November 2003 A 16 Wiring Specifications...
Page 260: ...Constellation November 2003 C 10 Hardware Compatibility Tables...
Page 276: ...Constellation November 2003 Glossary 6...
Page 291: ......