Troubleshooting
37
Troubleshooting
Problem
Probable cause(s)
Remedy
One or more of the fixtures is
completely dead.
No power to fixture.
Check that power is switched on and cables are
plugged in.
Fuse blown or internal fault.
Contact Martin Service or authorized service
partner. Do not remove base or yoke covers,
attempt to replace a fuse or carry out any repairs or
service that are not described in this Safety and
Installation Manual unless you have both
authorization from Martin and official Martin service
documentation.
Fixtures reset correctly but
respond erratically or not at all
to the controller.
Bad data link.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables.
Data link not terminated.
Insert DMX termination plug in data output socket
of the last MAC Aura XIP on the data link.
Incorrect addressing of fixtures.
Check fixture address and protocol settings.
One of the fixtures is defective and is
disturbing data transmission on the link.
Unplug the data in and out connectors and connect
them directly together, or insert a relay cable, to
bypass one fixture at a time until normal operation
is regained. Have the fixture serviced by a qualified
technician.
Power fixtures off and on again to see if a restart
solves the issue.
Timeout error after fixture reset.
Effect requires mechanical adjustment.
Check fixture’s stored error messages for more
information. Contact Martin Service or authorized
Martin service partner.
Mechanical effect loses
position.
Mechanical train requires cleaning,
adjustment, or lubrication.
Check fixture’s stored error messages for more
information. Contact Martin Service or authorized
Martin service partner.
Light output cuts out
intermittently.
Fixture is too hot.
Check fixture’s stored error messages for more
information.
Allow fixture to cool.
Clean fixture.
Reduce ambient temperature.
Control panel display only
operates when fixture is
connected to AC mains power.
Onboard battery fully discharged.
Contact Martin Service for battery replacement.
Table 4: Troubleshooting
