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How to respond for some question (As example step)
7-1
*When you receive some question from customer, please use this step for sold problem as sample.
Receive contact from customer
Ask machine serial number
Ask contents of question
*Circumstance of machine (Windy, Dusty, Floor condition and etc)
*Embroidery condition (Frame, Fabric, Thread, Pattern)
*Machine creations. (Create menu)
*Version of machine program.
*Version of Happylinf software.
*About connecting PC.
*etc.
You may prepare instruction book and parts book by customer.
Respond for customer’s question
*Advice by Instruction book and Parts book.
*Advice referencing maintenance manual.
*If you can not immediate, contact again after more detail check.
Ask customer’s contact number
*Phone, Fax and E-mail
OK
*If you find case of respond, contact customer kindly.
NG Visit your technician
*Ask schedule for visit
NG
Send or bring back machine for more detail check
*Estimate repair cost
*If still can not find the case, contact factory rep.
Summary of Contents for HCS-1201-30
Page 12: ...12 204 2 Outer covers 2 1 Removal of outer covers ...
Page 81: ...81 204 3 4 Needle bar change unit 3 4 1 Fixing of needle bar change unit ...
Page 124: ...124 204 4 Electricity 4 1 Circuit board related parts 4 2 Sensors ...
Page 153: ...153 204 5 4 Revolution 5 4 1 Adjustment of revolution ...
Page 164: ...164 204 5 7 Detection of power outage 5 7 1 Adjustment of power outage detection ...
Page 168: ...168 204 Electrical connection diagram 6 1 1 ...
Page 169: ...169 204 List of electrical connection diagrams 6 1 2 ...
Page 170: ...170 204 6 2 Reference diagram for wiring 6 2 1 Reference diagram for wiring AC Iine ...
Page 171: ...171 204 Reference diagram for wiring AC Iine 6 2 1 ...
Page 173: ...173 204 VFNC1 S Connection of inverter and setting of parameter 6 3 1 ...
Page 174: ...174 204 FR S510W Connection of inverter and setting of parameter 6 3 2 ...
Page 198: ...198 204 7 3 Error 7 3 1 Error and measure ...
Page 202: ...202 204 7 4 Reference date 7 4 1 Tables for timing adjustment value ...