HAI OMNI IIe, Installation Manual, Page: 37 / 74

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Phone line problems, or problems with the Omni IIe voice are usually the result of the RJ31X jack being improperly wired.
Check RJ31X jack wiring and polarity carefully, as described in TELEPHONE CONNECTIONS.
In the event that the controller is found defective, the controller board can be removed without disconnecting the entire wiring
from their terminals. The terminal strips can be removed from the controller board. Then the controller (or processor board) can
be repaired and reinstalled easily.
Follow this procedure for removing the controller board:
1.
If possible, upload the programs and configuration. (This will not be possible if the status LED isn't flashing or if you can't
get the voice to work.)
2.
Unplug the power transformer.
3.
Disconnect the battery
4.
Disconnect the RJ31X modular cable at the jack!! If you only disconnect it at the Omni IIe controller only, the house phones
won't work.
5.
Disconnect the X-10 cable. Disconnect the serial cable.
6.
Carefully remove the four terminal strips from the controller board. Gently push down on terminal strip retention clips.
These clips are located on either end of the strip and 2 in the middle. Slowly pull strip away from terminal block socket and
secure.
7.
Remove 9 screws and washers; 3 on the top edge, 3 on the bottom edge, and 3 in the middle of the controller.
8.
Remove the controller board.
9.
Wrap the controller board with protective material and pack carefully. HAI will not be responsible for returned items
damaged due to inadequate packaging.
10.
Call Home Automation, Inc. with the serial number for a Return Authorization number to help us track your return. Write
the R. A. # on the outside of the package.
11.
Return the controller to Home Automation, Inc. Please include your return address, any special shipping instructions and
daytime phone number so that we can reach you if we have any questions. Also include a brief description of the problem
that you are having.
12.
INSTALLATION: follow the removal process in reverse. Follow the POWER UP and CHECK OUT procedures in this
manual.
13.
NOTE: When a controller is returned from being repaired, all setup and programming is lost. The board is returned with the
factory default setup and programming.
FOR HELP: Call HAI between the hours of 9:00 AM and 5:00 PM Central time, Monday - Friday, at (800) 229-7256.