Installation Manual
H3C S5100-SI/EI Series Ethernet Switches
Chapter 6 Maintenance and Troubleshooting
6-1
Chapter 6 Maintenance and Troubleshooting
6.1 Software Loading Failure
If software loading fails, the system keeps running in original version. In this case,
check if the physical ports are properly connected:
z
If the ports are not properly connected, reconnect them correctly and restart the
loading procedure.
z
If the ports are properly connected, check the loading procedure information
displayed on the HyperTerminal for input errors. If there is any input error, restart
the loading procedure with correct input. For example, when using XModem, verify
that you have reset the baud rate of the HyperTerminal to 9600 bps after loading
the software with a baud rate other than 9600 bps; when using TFTP, verify that
you have specified the correct server and switch IP addresses, the correct name
of the software to be loaded and the correct working path of TFTP server; when
using FTP, verify that you have specified the correct server and switch IP
addresses, the correct name of the software to be loaded and the correct
username and password.
If software loading fails but there are neither physical connection problems nor input
errors, please contact your agent for help.
6.2 Missing Password
6.2.1 Missing user password
If you have forgotten your user password, you can enter the Boot Menu:
BOOT MENU
1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify bootrom password
6. Enter bootrom upgrade menu
7. Skip current configuration file
8. Set bootrom password recovery
9. Set switch startup mode
0. Reboot
Enter your choice(0-9):
