l
42
Troubleshooting
If you experience problems when installing or using the SceneScan system, please check
through this section for a possible solution. It contains the following pages:
•
Problems and Possible Remedies
(page 43)
•
SceneScan Fuse Information
(page 44)
If your problem is not listed or you cannot resolve the issue, please contact the system
installer or equipment provider who are trained to assist with installation and operational
problems.
If the problem cannot be resolved by the system installer or equipment provider, please
contact Guidance Marine Limited:
Contact Details
UK Support: +44 116 229 2665
(365 days a year, 08:00 - 20:00 hours UTC)
USA Support: +1 504 305-1120
Asia Support: +65 6734 6365
Web: www.guidance.eu.com/customer-support
How to report issues
By reporting issues with enough information it is possible for our customer sup-
port engineers to quickly diagnose and solve your difficulties. When reporting is-
sues we can give you best advice if you include the following:
•
A description of what you were trying to do.
•
An indication of whether this was a repeated issue or if it was a single
occurrence.
•
Sensor logs from the time of the issue. Details of how to extract these can be
found on page 39
•
Should the issue cover a period when the system was not tracking then a
manual log is very informative. This can be started via either the logging menu,
via the hotkey menu or by pressing Alt+L. See page 39.
•
If possible a picture of the scene.
•
If possible the name of the asset you are positioning alongside.
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