Grandstream Networks UCM6102 User Manual Download Page 208

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Firmware Version 1.0.9.26

UCM6100 Series IP PBX User Manual

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Dynamic Login Password

If enabled, the configured PIN number is required for dynamic agent to

Ring Time Out

Configure the number of seconds an agent will ring before the call goes to

the next agent. The default setting is 15 seconds.

Wrapup Time

Configure the number of seconds before a new call can ring the queue

after the last call on the agent is completed. If set to 0, there will be no

delay between calls to the queue. The default setting is 15 seconds.

Max Queue Length

Configure the maximum number of calls to be queued at once. This

number does not include calls that have been connected with agents. It

only includes calls not connected yet. The default setting is 0, which

means unlimited. When the maximum value is reached, the caller will be

treated with busy tone followed by the next calling rule after attempting to

enter the queue.

Report Hold Time

If enabled, the UCM6100 will report (to the agent) the duration of time of

the call before the caller is connected to the agent. The default setting is

"No".

Wait Time

If enabled, users will be disconnected after the configured number of

seconds. The default setting is "No".

Note:

It is recommended to configure "Wait Time" longer than the "Wrapup

Time".

Auto Record

If enabled, the calls on the call queue will be automatically recorded. The

recording files can be accessed in Queue Recordings under web

GUI->

PBX

Call Features

Call Queue

Enable Destination

If enabled, the incoming call for the call queue will be routed to the

destination configured in the next field if none of the agents answers the
call after ringing for a time of “Ring Timeout”.

Queue Timeout

Configure the global timeout (in seconds) of call queue. It must be bigger

than the value of ring timeout. The call in the queue will be transferred to

the failover destination directly if this time is exceeded.

Failover Destination

Configure the call destination for the call to be routed to if no agent in this

call queue answers the call.

Enable Feature Codes

Enable feature codes option for call queue. For example, *83 is used for
“Agent Pause”

Agents

Select the available users to be the static agents in the call queue.

Choose from the available users on the left to the static agents list on the

right. Click on

to arrange the order.

Summary of Contents for UCM6102

Page 1: ...Grandstream Networks Inc UCM6100 Series IP PBX User Manual ...

Page 2: ...FIRMWARE VERSION 1 0 6 10 20 FIRMWARE VERSION 1 0 5 19 21 FIRMWARE VERSION 1 0 5 14 21 FIRMWARE VERSION 1 0 4 7 21 FIRMWARE VERSION 1 0 3 13 22 FIRMWARE VERSION 1 0 2 21 22 FIRMWARE VERSION 1 0 1 22 23 WELCOME 25 PRODUCT OVERVIEW 27 FEATURE HIGHTLIGHTS 27 TECHNICAL SPECIFICATIONS 28 INSTALLATION 31 EQUIPMENT PACKAGING 31 CONNECT YOUR UCM6100 31 CONNECT THE UCM6102 31 CONNECT THE UCM6104 32 CONNECT...

Page 3: ...I USER LOGIN 49 OPERATION LOG 49 CHANGE BINDNG EMAIL 51 NETWORK SETTINGS 52 BASIC SETTINGS 52 802 1X 59 STATIC ROUTES 60 PORT FORWORDING UCM6102 ONLY 63 DDNS SETTINGS 65 FIREWALL 66 STATIC DEFENSE 66 DYNAMIC DEFENSE 69 FAIL2BAN 70 CHANGE PASSWORD 71 LDAP SERVER 71 LDAP SERVER CONFIGURATIONS 72 LDAP PHONEBOOK 73 LDAP CLIENT CONFIGURATIONS 77 HTTP SERVER 79 EMAIL SETTINGS 79 TIME SETTINGS 80 AUTO TI...

Page 4: ...E NEW DEVICE 109 MANAGE DEVICES 110 SAMPLE APPLICATION 116 EXTENSIONS 121 CREATE NEW USER 121 CREATE NEW SIP EXTENSION 121 CREATE NEW IAX EXTENSION 127 CREATE NEW FXS EXTENSION 131 BATCH ADD EXTENSIONS 136 BATCH ADD SIP EXTENSIONS 136 BATCH ADD IAX EXTENSIONS 139 SEARCH AND EDIT EXTENSION 141 EXPORT EXTENSIONS 143 IMPORT EXTENSIONS 143 EMAIL TO USER 144 TRUNKS 147 ANALOG TRUNKS 147 ANALOG TRUNK CO...

Page 5: ...URING THE CONFERENCE 182 RECORD CONFERENCE 183 IVR 185 CONFIGURE IVR 185 CREATE CUSTOM PROMPT 187 RECORD NEW CUSTOM PROMPT 187 UPLOAD CUSTOM PROMPT 188 LANGUAGE SETTINGS FOR VOICE PROMPT 189 DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE 189 VOICEMAIL 191 CONFIGURE VOICEMAIL 191 ACCESS VOICEMAIL 192 VOICEMAIL EMAIL SETTINGS 193 CONFIGURE VOICEMAIL GROUP 194 RING GROUP 197 CONFIGURE RING GROUP 197 REMOT...

Page 6: ...SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE 216 SAMPLE CONFIGURATION FOR FAX TO EMAIL 218 ASTERISK MANAGER INTERFACE RESTRICTED ACCESS 219 BUSY CAMP ON 221 FOLLOW ME 223 ONE KEY DIAL 225 DISA 227 CALLBACK FEATURE 229 BLF AND EVENT LIST 231 BLF 231 EVENT LIST 231 DIAL BY NAME 235 DIAL BY NAME CONFIGURATION 235 ACTIVE CALLS AND MONITOR 239 ACTIVE CALLS STATUS 239 HANG UP ACTIVE CALLS 240 CALL...

Page 7: ...PAYLOAD 256 IAX SETTINGS 257 IAX SETTINGS GENERAL 257 IAX SETTINGS REGISTRATION 257 IAX SETTINGS STATIC DEFENSE 258 SIP SETTINGS 259 SIP SETTINGS GENERAL 259 SIP SETTINGS MISC 260 SIP SETTINGS SESSION TIMER 260 SIP SETTINGS TCP AND TLS 261 SIP SETTINGS NAT 262 SIP SETTINGS TOS 263 VALUE ADDED FEATURES 265 FAX SENDING 265 ANNOUNCEMENTS CENTER 266 ANNOUNCEMENTS CENTER SETTINGS 266 GROUP SETTINGS 267...

Page 8: ...86 API CONFIGURATION 287 UPGRADING AND MAINTENANCE 289 UPGRADING 289 UPGRADING VIA NETWORK 289 UPGRADING VIA LOCAL UPLOAD 290 NO LOCAL FIRMWARE SERVERS 292 BACKUP 292 BACKUP RESTORE 292 DATA SYNC 294 RESTORE CONFIGURATION FROM BACKUP FILE 295 CLEANER 296 RESET AND REBOOT 298 SYSLOG 298 TROUBLESHOOTING 299 ETHERNET CAPTURE 299 IP PING 300 TRACEROUTE 300 ANALOG RECORD TRACE 301 SERVICE CHECK 302 REM...

Page 9: ...al Firewall Settings 67 Table 17 Firewall Rule Settings 68 Table 18 UCM6100 Firewall Dynamic Defense 69 Table 19 Fail2Ban Settings 70 Table 20 HTTP Server Settings 79 Table 21 Email Settings 79 Table 22 Time Auto Updating 81 Table 23 Create New Office Time 84 Table 24 Create New Holiday 85 Table 25 Auto Provision Settings 94 Table 26 Global Policy Parameters Localization 97 Table 27 Global Policy ...

Page 10: ...le 54 IAX Register Trunk Configuration Parameters 161 Table 55 IAX Peer Trunk Configuration Parameters 163 Table 56 SLA Station Configuration Parameters 167 Table 57 Outbound Route Configuration Parameters 171 Table 58 Inbound Rule Configuration Parameters 174 Table 59 Conference Bridge Configuration Parameters 179 Table 60 Conference Caller IVR Menu 183 Table 61 IVR Configuration Parameters 185 T...

Page 11: ...and TLS 261 Table 89 SIP Settings NAT 262 Table 90 SIP Settings ToS 263 Table 91 Announcements Center Settings 266 Table 92 Group Settings 267 Table 93 Trunk Status 269 Table 94 Extension Status 271 Table 95 Agent Status 272 Table 96 Interface Status Indicators 273 Table 97 Parking Lot Status 274 Table 98 System Status General 275 Table 99 System Status Network 276 Table 100 CDR Filter Criteria 28...

Page 12: ...e 18 Multiple User Operation Error Prompt 49 Figure 19 Operation Logs 50 Figure 20 Operation Logs Filter 51 Figure 21 Change Binding Email 51 Figure 22 UCM6102 Network Interface Method Route 57 Figure 23 UCM6102 Network Interface Method Switch 58 Figure 24 UCM6102 Network Interface Method Dual 59 Figure 25 UCM6100 Using 802 1X as Client 59 Figure 26 UCM6100 Using 802 1X EAP MD5 60 Figure 27 UCM610...

Page 13: ...age Category 88 Figure 57 Login Timeout Settings 89 Figure 58 Zero Config Configuration Architecture for End Point Device 92 Figure 59 UCM6100 Zero Config 93 Figure 60 Auto Provision Settings 94 Figure 61 Auto Discover 95 Figure 62 Discovered Devices 96 Figure 63 Global Policy Categories 97 Figure 64 Edit Global Template 105 Figure 65 Edit Model Template 107 Figure 66 Template Management 108 Figur...

Page 14: ...Figure 97 SLA Example MPK Configuration 170 Figure 98 Inbound Route feature Prepend 176 Figure 99 Blacklist Configuration Parameters 177 Figure 100 Blacklist csv File 177 Figure 101 Conference Invitation From Web GUI 181 Figure 102 Conference Recording 184 Figure 103 Click on Prompt to Create IVR Prompt 187 Figure 104 Record New Custom Prompt 187 Figure 105 Upload Custom Prompt 188 Figure 106 Lang...

Page 15: ... 237 Figure 139 Configure Extension First Name and Last Name 238 Figure 140 Status PBX Status Active Calls Ringing 239 Figure 141 Status PBX Status Active Calls Call Established 239 Figure 142 Configure to Monitor an Active Call 240 Figure 143 Download Recording File from CDR Page 247 Figure 144 Download Recording File from Recording Files Page 248 Figure 145 FXS Ports Signaling Preference 254 Fig...

Page 16: ...le Source Channel and Dest Channel 1 284 Figure 173 Downloaded CDR File Sample Source Channel and Dest Channel 2 285 Figure 174 Downloaded CDR File Sample Source Channel and Dest Channel 3 285 Figure 175 CDR Statistics 286 Figure 176 CDR Recording Files 287 Figure 177 Network Upgrade 289 Figure 178 Local Upgrade 290 Figure 179 Upgrading Firmware Files 291 Figure 180 Reboot UCM6100 291 Figure 181 C...

Page 17: ... licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support faq gnu_gpl ...

Page 18: ...IN RING GROUP Added ability to prepend digits in inbound routes Table 58 Inbound Rule Configuration Parameters Added ability to search extensions on Extension page SEARCH AND EDIT EXTENSION Added user portal for users to log in with extension number access user information extension configuration and CDR USER PORTAL Added support to send Fax via web UI FAX SENDING Added Enable LDAP option to skip ...

Page 19: ... Added ability to filter alert logs ALERT LOG Added ability to delete alert logs ALERT LOG Added NAT option for peer trunk Table 52 SIP Peer Trunk Configuration Parameters Improved Automatic Download CDR result format CDR FIRMWARE VERSION 1 0 8 12 Added recording files store management RECORDINGS STORAGE Added AMI access restricted ASTERISK MANAGER INTERFACE RESTRICTED ACCESS Added LDAP Phonebook ...

Page 20: ...ay support for Fax mode on FXS and FXO port Table 43 FXS Extension Configuration Parameters Media Table 48 Analog Trunk Configuration Parameters Added NAT option and Send PPI Header option in SIP register trunk configuration Table 51 SIP Register Trunk Configuration Parameters Added REC API access for call recording files API CONFIGURATION Added Synchronize All Data option in Data Sync DATA SYNC A...

Page 21: ...le 68 Call Queue Configuration Parameters Added call queue destination support Table 68 Call Queue Configuration Parameters Added batch add blacklist file support BLACKLIST CONFIGURATIONS FIRMWARE VERSION 1 0 6 11 Added service check options under web UI Maintenance Troubleshooting Service Check page to regularly check Asterisk service FIRMWARE VERSION 1 0 6 10 Added static routes function STATIC ...

Page 22: ...rsions Once upgraded to 1 0 5 14 the device needs to be FULLY RESET and RE CONFIGURED MANUALLY Added traditional Chinese language for web UI WEB GUI LANGUAGES Updated LDAP configuration example LDAP SERVER Added Enable Filter Source Caller ID and Custom Dynamic Route options for outbound route settings Table 57 Outbound Route Configuration Parameters Added more language support for voice prompt LA...

Page 23: ... Events Alert Events Lists System Crash Add Keep Trunk CID option for VoIP trunks and keep the priorities DOD Extension CallerID Trunk CallerID Global CallerID Table 50 Create New SIP Trunk FIRMWARE VERSION 1 0 3 13 Added Fail2Ban support for SIP authentication FAIL2BAN Added voice prompt Language selection and Auto Record option for extension Table 34 SIP Extension Configuration Parameters Table ...

Page 24: ...outbound route Privilege Level from Internal to International to avoid potential misconfiguration and security risk Added DISA and Fax to IVR key press event options Table 61 IVR Configuration Parameters Added Min Message Time option in voicemail settings Table 62 Voicemail Settings Added Fax setting samples FAX T 38 Added DISA support for inbound route and IVR Added Event List support to monitor ...

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Page 26: ...th ease and unrivaled reliability all at an unprecedented price point Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Please do not use a different power adaptor with the UCM6100 as it may cause damage to the products and void the m...

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Page 28: ...with advanced QoS support UCM6102 only Supports a wide range of popular voice codes including G 711 A law U law G 722 G 723 1 G 726 G 729A B iLBC 30ms only GSM video codec including H 264 H 263 H 263 and Fax T 38 Hardware DSP based 128ms tail length carrier grade line echo cancellation LEC Supports up to 500 SIP endpoint registration up to 60 concurrent calls and up to 32 conference attendees Flex...

Page 29: ...with DOWN and OK button Reset Switch Yes Voice Video Capabilities Voice over Packet Capabilities LEC with NLP Packetized Voice Protocol Unit 128ms tail length carrier grade Line Echo Cancellation Dynamic Jitter Buffer Modem detection and auto switch to G 711 Voice and Fax Codecs G 711 A law U law G 722 G 723 1 5 3K 6 3K G 726 G 729A B iLBC 30ms only GSM T 38 Video Codecs H 264 H 263 H 263 QoS Laye...

Page 30: ...lcore Telcordia ETSI FSK ETSI DTMF SIN 227 BT NTT Japan Polarity Reversal Wink Yes with enable disable option upon call establishment and termination Call Center Multiple configurable call queues automatic call distribution ACD based on agent skills availability busy level in queue announcement Customizable Auto Attendant Up to 5 layers of IVR Interactive Voice Response Concurrent Calls UCM6102 Up...

Page 31: ...0950 power adapter Note UCM6100 FXS ports lifeline functionality The UCM6100 FXS interfaces are metallic through to the FXO interfaces If there is power outage FXS1 port will fail over to FXO 1 port FXS 2 port will fail over to FXO 2 port The user can still access the PSTN connected with the FXO interfaces from FXS interfaces ...

Page 32: ... up and connected to network This section describes detailed information on installation connection and warranty policy of the UCM6100 series EQUIPMENT PACKAGING Table 2 UCM6102 UCM6104 Equipment Packaging Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Installation Guide Yes 1 GPL License Yes 1 CONNECT YOUR UCM6100 CONNECT THE UCM6102 Figure 2 UCM6102 Front View ...

Page 33: ... DC power jack on the back of the UCM6102 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6102 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6102 is successfully connected to network the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address...

Page 34: ...shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports CONNECT THE UCM6108 To set up the UCM6108 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6108 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC p...

Page 35: ...ect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6116 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6116 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6116 to boot up The LCD in the front will show the...

Page 36: ... provided with the UCM6100 package only The manufacturer s warranty does not cover damages to the device caused by unsupported power adapters WARRANTY If the UCM6100 series IP PBX was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream contact our Technical Support Team for a RMA ...

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Page 38: ...egistered on a SIP phone as described at the end of this section USE THE LCD MENU Default LCD Display When the device is powered up the LCD will show device model e g UCM6116 hardware version e g V1 5A and IP address Press Down button and the system time will be displayed as well Menu Access Press OK button to start browsing menu options Please see menu options in Table 3 LCD Menu Options Menu Nav...

Page 39: ...address LAN Subnet Mask For UCM6102 WAN Mode DHCP Static IP or PPPoE WAN IP IP address WAN Subnet Mask LAN IP IP address LAN Subnet Mask Network Menu For UCM6104 UCM6108 UCM6116 LAN Mode Select LAN mode as DHCP Static IP or PPPoE Static Route Reset Click to reset the static route setting For UCM6102 WAN Mode Select WAN mode as DHCP Static IP or PPPoE Static Route Reset Click to reset the static ro...

Page 40: ... factory testing purpose which verifies the hardware connection inside the device The diagnostic result will display in the LCD after the test is done Web Info Protocol Web access protocol HTTP or HTTPS By default it s HTTPS Port Web access port number By default it s 8089 SSH Switch Enable SSH Enable SSH access Disable SSH Disable SSH access By default the SSH access is disabled USE THE LED INDIC...

Page 41: ...d ACT USB SD Phone FXS Line FXO Solid Connected Flashing Data Transferring OFF Not Connected USE THE WEB GUI ACCESS WEB GUI The UCM6100 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE Mozilla Firefox Google Chrome and etc Figure 10 UCM6116 Web GUI Login Page ...

Page 42: ...assword is admin and admin It is highly recommended to change the default password after login for the first time Note By default the UCM6100 has Redirect From Port 80 enabled Therefore if users type in the UCM6100 IP address in the web browser the web page will be automatically redirected to the page using HTTPS and port 8089 For example if the LCD shows 192 168 40 167 please enter 192 168 40 167...

Page 43: ...CM6100 series web GUI supports English Simplified Chinese Traditional Chinese Spanish French Portuguese Russian Italian Polish German and etc Users can select the displayed language in web GUI login page or at the upper right of the web GUI after logging in Figure 11 UCM6100 Web GUI Language SAVE AND APPLY CHANGES Click on Save button after configuring the web GUI options in one page After saving ...

Page 44: ...on You will need User ID Password and Voicemail Password information to register and use the extension later 3 Register the extension on your phone with the SIP User ID SIP server and SIP Password information The SIP server address is the UCM6100 IP address 4 When your phone is registered with the extension dial 97 to access the voicemail box Enter the Voicemail Password once you hear Password voi...

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Page 46: ...ogin Timeout settings USER MANAGEMENT User management is on web GUI Settings User Management page User could create multiple accounts for different administrators to log in the UCM6100 web GUI Additionally the system will automatically create user accounts along with creating new extensions for extension users to login to the web UI using their extension number and password All existing user accou...

Page 47: ... Change Password page Super Admin could view operations done by all the users in web UI Settings User Management Operation Log Admin Users with Admin privilege can only be created by Super Admin user Admin privilege users are not allowed to access the following pages Maintenance Upgrade Maintenance Backup Maintenance Cleaner Maintenance Reset Reboot Settings User Management Operation Log Admin pri...

Page 48: ...d Configure a password for this user which will be required in web UI login Letters digits and underscore are allowed Privilege This is the role of the web UI user Currently only Admin is supported when Super Admin creates a new user Department Enter the necessary information to keep a record for this user Fax Email Address First Name Last Name Home Number Phone Number Once created the Super Admin...

Page 49: ...ser information extension configuration and CDR information of the extension The login username is the extension number and the password is configured by Super Admin The following figure shows the dialog of editing the account information by Super Admin The User Name must be the extension number and it s not configurable Figure 15 Edit User Information by Super Admin The following figure shows an ...

Page 50: ...i user login is supported on the UCM6100 Multiple users could edit options and have configurations take effect simultaneously However if different users are editing the same option or making the same operation by clicking on Apply Changes a prompt will pop up as shown in the following figure Figure 18 Multiple User Operation Error Prompt OPERATION LOG Super Admin has the authority to view operatio...

Page 51: ...g Column Header Date The date and time when the operation is executed User Name The username of the user who performed the operation IP Address The IP address from which the operation is made Results The result of the operation Page Operation The page where the operation is made For example login logout delete user create trunk and etc Specific Operation Click on to view the options and values con...

Page 52: ...displayed To delete operation logs users can perform filtering first and then click on to delete the filtered result of operation logs Or users can click on to delete all operation logs at once CHANGE BINDNG EMAIL UCM6100 allows user to configure binding email in case login password is lost UCM6100 login credential will be sent to the designated email address The feature can be found under web UI ...

Page 53: ...04 supports Switch Dual mode functions In this section all the available network setting options are listed for each model Select each tab in web GUI Settings Network Settings page to configure LAN settings WAN settings UCM6102 only 802 1X and Port Forwarding UCM6102 only BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102 UCM6104 and UCM6108 U...

Page 54: ...iority Value Assign the priority value of the layer 2 QoS packets for WAN port The default value is 0 LAN when Method is set to Route IP Address Enter the IP address assigned to LAN port The default setting is 192 168 2 1 Subnet Mask Enter the subnet mask The default setting is 255 255 255 0 DHCP Server Enable Enable or disable DHCP server capability The default setting is Yes DNS Server 1 Enter D...

Page 55: ...e subnet mask address for static IP settings The default setting is 255 255 0 0 Gateway IP Enter the gateway IP address for static IP settings when the port is assigned as default interface The default setting is 0 0 0 0 DNS Server 1 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 DNS Server 2 Enter the DNS server 2 address for static IP settings User Name Ente...

Page 56: ... layer 2 QoS packets for LAN port The default value is 0 Layer 2 QoS 802 1p Priority Value Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 LAN 1 LAN 2 when Method is set to Dual Default Interface If Dual is selected as Method users will need assign the default interface to be LAN 1 or LAN 2 The default interface is LAN 2 IP Method Select DHCP Static IP or P...

Page 57: ... for static IP settings DNS Server 1 Enter the DNS server 1 address for static IP settings DNS Server 2 Enter the DNS server 2 address for static IP settings User Name Enter the user name to connect via PPPoE Password Enter the password to connect via PPPoE Layer 2 QoS 802 1Q VLAN Tag Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Layer 2 QoS 802 1p Priority Val...

Page 58: ...22 UCM6102 Network Interface Method Route Method Switch For UCM6102 WAN port interface is used for uplink connection LAN port interface is used as bridge for PC connection For UCM6104 LAN 1 port interface is used for connection LAN 2 port interface is used as bridge for PC connection ...

Page 59: ...od Dual For UCM6102 both WAN port and LAN port are used for uplink connection For UCM6104 WAN port will be mapped to LAN 1 interface LAN port will be mapped to LAN 2 interface Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interface and configure Gateway IP if static IP is used for this interface ...

Page 60: ...twork access control It provides an authentication mechanism to device before the device is allowed to access Internet or other LAN resources The UCM6100 supports 802 1X as a supplicant client to be authenticated The following diagram and figure show UCM6100 uses 802 1X mode EAP MD5 on WAN port as client in the network to access Internet Figure 25 UCM6100 Using 802 1X as Client ...

Page 61: ...he default setting is Disable The supported 802 1X mode are EAP MD5 EAP TLS EAP PEAPv0 MSCHAPv2 Identity Enter 802 1X mode identity information MD5 Password Enter 802 1X mode MD5 password information 802 1X Certificate Select 802 1X certificate from local PC and then upload 802 1X Client Certificate Select 802 1X client certificate from local PC and then upload STATIC ROUTES The UCM6100 provides u...

Page 62: ...onfigure the subnet mask for the above destination address If left blank the default value is 255 255 255 255 Example 255 255 255 0 Gateway Configure the gateway address so that the UCM6100 can reach the destination via this gateway Gateway address is optional Example 192 168 40 5 Interface Specify the network interface on the UCM6100 to reach the destination using the static route For UCM6102 LAN...

Page 63: ... address Network 192 168 66 0 has IP phones registered to UCM6104 via VPN Network 192 168 40 0 has VPN connection established with network 192 168 66 0 In this network by default the IP phones in network 192 168 69 0 are unable to call IP phones in network 192 168 66 0 when registered on different interfaces on the UCM6104 Therefore we need configure a static route on the UCM6104 so that the phone...

Page 64: ...rt with the same port number for example WAN port 1000 will be port forwarding to LAN port 1000 LAN IP Specify the LAN IP address LAN Port Specify the LAN port number or a range of LAN ports Note When it is set to a range WAN port and LAN port must be configured with the same range such as WAN port 1000 1005 and LAN port 1000 1005 and access from WAN port will be forwarded to the LAN port with the...

Page 65: ...gure a port forwarding entry as the figure shows below WAN Port This is the port opened up on the WAN side for access purpose LAN IP This is the GXP2160 IP address under the LAN interface network of the UCM6102 Protocol Type We select TCP here for web UI access using HTTP Figure 29 UCM6102 Port Forwarding Configuration This will allow users to access the GXP2160 web UI from public side by typing i...

Page 66: ...e from the following DDNS provider dydns org noip com freedns afraid org zoneedit com oray net Here is an example of using noip com for DDNS 1 Register domain in DDNS service provider Please note the UCM6100 needs to have public IP access Figure 31 Register Domain Name on noip com 2 On web UI Settings Network Settings DDNS Settings enable DDNS service and configure username password and host name ...

Page 67: ...onfigurations to prevent certain malicious attack to the UCM6100 system Users could configure to allow restrict or reject specific traffic through the device for security and bandwidth purpose The UCM6100 also provides Fail2ban feature for authentication errors in SIP REGISTER INVITE and SUBSCRIBE To configure firewall settings in the UCM6100 go to Web UI Settings Firewall page STATIC DEFENSE Unde...

Page 68: ...tions on the UCM6100 Table 16 Typical Firewall Settings Ping Defense Enable If enabled ICMP response will not be allowed for Ping request The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Ping of Death Defense Enable Enable to prevent Ping of Death attack to the device The default setting is disabled To enable or disable it cli...

Page 69: ... rule Action Select the action for the Firewall to perform ACCEPT REJECT DROP Type Select the traffic type IN If selected users will need specify the network interface LAN or WAN for UCM6102 only for the incoming traffic OUT Service Select the service type FTP SSH Telnet TFTP HTTP LDAP Custom If Custom is selected users will need specify Source IP and port Destination IP and port and Protocol TCP ...

Page 70: ...wall which will then be displayed in the web page Please refer to the following table for dynamic defense options on the UCM6100 Table 18 UCM6100 Firewall Dynamic Defense Dynamic Defense Enable Enable dynamic defense The default setting is disabled Periodical Time Interval Configure the dynamic defense periodic time interval in minutes If the number of TCP connections from a host exceeds the conne...

Page 71: ...d prevention for authentication errors in SIP REGISTER INVITE and SUBSCRIBE Once the entry is detected within Max Retry Duration the UCM6100 will take action to forbid the host for certain period as defined in Banned Duration This feature helps prevent SIP brute force attacks to the PBX system Table 19 Fail2Ban Settings Global Settings Enable Fail2Ban Enable Fail2Ban The default setting is disable...

Page 72: ...fault setting is 10 Please make sure this option is properly configured as it will override the MaxRetry value under Global Settings CHANGE PASSWORD After logging in the UCM6100 web UI for the first time it is highly recommended for users to change the default password admin to a more complicated password for security purpose Follow the steps below to change the Web UI access password 1 Go to Web ...

Page 73: ...ight away for users to access all phonebooks Additionally users could manually configure the LDAP client settings to manipulate the built in LDAP server on the UCM6100 If the UCM6100 has multiple LDAP phonebooks created in the LDAP client configuration users could use dc pbx dc com as Base DN to have access to all phonebooks on the UCM6100 LDAP server or use a specific phonebook DN for example ou ...

Page 74: ... viewed and edited by clicking on for the first phonebook under LDAP Phonebook Figure 37 Default LDAP Phonebook DN Figure 38 Default LDAP Phonebook Attributes LDAP PHONEBOOK Users could use the default phonebook edit the default phonebook add new phonebook import phonebook on the LDAP server as well as export phonebook from the LDAP server The first phonebook with default phonebook dn ou pbx dc pb...

Page 75: ...licking on Add under LDAP Phonebook section Figure 40 Add LDAP Phonebook Configure the Phonebook Prefix first The Phonebook DN will be automatically filled in For example if configuring Phonebook Prefix as people the Phonebook DN will be filled with ou people dc pbx dc com Once added users can select to edit the phonebook attributes and contact list see figure below or select to delete the phonebo...

Page 76: ...s shown in the figure below Figure 42 Import Phonebook The file to be imported must be a CSV file with UTF 8 encoding Users can open the CSV file with Notepad and save it with UTF 8 encoding Here is how a sample file looks like Please note Account Number and Phonebook DN fields are required Users could export a phonebook file from the UCM6100 LDAP phonebook section first and use it as a sample to ...

Page 77: ...be added into the existing phonebook If the phonebook DN doesn t exist on the UCM6100 LDAP Phonebook a new phonebook with this phonebook DN will be created The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the UCM6100 Figure 44 LDAP Phonebook After Import As the default LDAP phonebook with DN ou pbx dc pbx dc com cannot be edited or deleted in LDAP phone...

Page 78: ... SIP end points to use the default PBX phonebook Assuming the server base dn is dc pbx dc com configure the LDAP clients as follows case insensitive Server Address LDAP server IP address Base DN dc pbx dc com User Name cn LDAP server login name dc pbx dc com matching LDAP server format Password LDAP server login password Filter CallerIDName AccountNumber Port 389 The following figure gives a sampl...

Page 79: ...pty LDAP Name Attribute CallerIDName Email Department FirstName LastName LDAP Number Attribute AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter AccountNumber LDAP Name Filter CallerIDName LDAP Display Name AccountNumber CallerIDName LDAP Version If existed please select LDAP Version 3 Port 389 The following figure shows the configuration information on a Grandstream GXP2200 to successf...

Page 80: ...col used for zero config when the end point device downloads the config file from the UCM6100 Port Specify port number to access the HTTP server The default port number is 8089 Once the change is saved the web page will be redirected to the login page using the new URL Enter the username and password to login again EMAIL SETTINGS The Email application on the UCM6100 can be used to send out alert e...

Page 81: ...y name in the FROM header in the Email Sender Specify the sender s Email address For example pbx example mycompany com The following figure shows a sample Email settings on the UCM6100 assuming the Email is using smtp gmail com as the SMTP server Figure 48 UCM6100 Email Settings Once the configuration is finished click on Test In the prompt fill in a valid Email address to send a test Email to ver...

Page 82: ...address of the NTP server for the UCM6100 to synchronize the date and time The default NTP server is ntp ipvideotalk com Enable DHCP Option 2 If set to Yes the UCM6100 is allowed to get provisioned for Time Zone from DHCP Option 2 in the local server automatically The default setting is Yes Enable DHCP Option 42 If set to Yes the UCM6100 is allowed to get provisioned for NTP Server from DHCP Optio...

Page 83: ... the Prime Meridian A K A International or Greenwich Meridian If it is negative the local time zone is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday Normally 1 2 3 4 are used If 5 is used it means the last iteration of the weekday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues ...

Page 84: ...ion 42 options under Web GUI Settings Time Settings Time Auto Updating page are unchecked or set to empty Otherwise time auto updating settings in this page will take effect after reboot OFFICE TIME On the UCM6100 the system administrator can define office time which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule To configure office time go...

Page 85: ...dministrator can also define month and day of the month as advanced options Once done click on Save and then Apply Change for the office time to take effect The office time will be listed in the web page as the figure shows below Figure 51 Settings Time Settings Office Time Click on to edit the office time Click on to delete the office time Click on Delete Selected Office Times to delete multiple ...

Page 86: ... the holiday Show Advanced Options Check this option to show advanced options If selected please specify the days as holiday in one week below Week Select the days as holiday in one week Enter holiday Name and Holiday Memo for the new holiday Then select Month and Day The system administrator can also define days in one week as advanced options Once done click on Save and then Apply Change for the...

Page 87: ...fice time and holiday please refer to the link below http www grandstream com products ucm_series ucm61xx documents how_to_use_office_time_and_hol iday_ucm6100 pdf NTP SERVER The UCM6100 can be used as a NTP server for the NTP clients to synchronize their time with To configure the UCM6100 as the NTP server set Enable NTP server to Yes under web GUI Settings NTP Server On the client side point the...

Page 88: ... to UCM6100 web GUI Settings Recordings Storage page and select whether to store the recording files in USB Disk SD card or locally on the UCM6100 Figure 54 Settings Recordings Storage If Enable Auto Change is selected the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6100 If both USB Disk and SD card are plugged in the recording files will be...

Page 89: ...gs Storage Prompt Information Click on OK to continue The users will be prompted a new dialog to select the categories for the files to be copied over Figure 56 Recording Storage Category On the UCM6100 recording files are generated and exist in 3 categories normal call recording files conference recording files and call queue recording files Therefore users have the following options when select ...

Page 90: ...00 web GUI Settings Login Timeout Settings page The User Login Timeout value is in minute and the default setting is 10 minutes If the user doesn t make any operation on web UI within the timeout the user will be logged out automatically After that the web UI will be redirected to the login page and the user will need to enter username and password to log in If set to 0 there is no timeout for the...

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Page 92: ...ning This section explains how Zero Config works on the UCM6100 The settings for this feature can be accessed via Web UI PBX Zero Config CONFIGURATION ARCHITECTURE FOR END POINT DEVICE Started from firmware version 1 0 7 10 the end point device configuration in zero config is divided into the following three layers with priority from the lowest to the highest Global This is the lowest layer Users ...

Page 93: ...odel Template the language setting on the device to be provisioned will use Spanish as model layer has higher priority than global layer To sum up configurations in higher layer will always override the configurations for the same options fields in the lower layer when presented at the same time After understanding the zero config configuration architecture users could configure the available opti...

Page 94: ...port with LAN port supporting the router function When the phone restarts by default DHCP Option 66 is turned on it will send out a DHCP DISCOVER request The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66 for example https 192 168 2 1 8089 zccgi The phone will then use the path to download the config file generated in the UCM6100 mDNS When the phone boots u...

Page 95: ...y sending NOTIFY from the UCM6100 which will include the XML config file URL for the SIP device to download Automatically Assign Extension If enabled when the device is discovered the PBX will automatically assign an extension within the range defined in Zero Config Extension Segment to the device The default setting is disabled Zero Config Extension Segment Click on the link Zero Config Extension...

Page 96: ...g provisioning After the configuration on the UCM6100 web GUI click on Save and Apply Changes Once the phone boots up and picks up the config file from the UCM6100 it will take the configuration right away DISCOVERY Users could manually discover the device by specifying the IP address or scanning the entire LAN network Three methods are supported to scan the devices PING ARP SIP Message NOTIFY Cli...

Page 97: ...es Global Templates configuration has higher priority to Global Policy configuration Global Policy can be accessed in web GUI PBX Zero Config Global Policy page On the top of the configuration table users can select category in the Options dropdown list to quickly navigate to the category The categories are Localization configure display language data and time Phone Settings configure dial plan ca...

Page 98: ...device s LCD NTP Server Configure the URL or IP address of the NTP server The SIP end device may obtain the date and time from the server Time Zone Configure the time zone used on the SIP end device Table 27 Global Policy Parameters Phone Settings Default Call Settings Dial Plan Configure the default dial plan rule For syntax and examples please refer to user manual of the SIP devices to be provis...

Page 99: ...t host server it needs to set it to VPN If the firewall and the SIP device behind the firewall are both able to use UPNP it can be set to UPNP The both parties will negotiate to use which port to allow SIP through The default setting is Keep alive Use Random Port Configure whether to allow the endpoint device to use random ports for both SIP and RTP messages This is usually necessary when multiple...

Page 100: ...an be left blank if the LDAP server allows anonymous binds Number Filter Configure the filter used for number lookups Please refer to user manual for more details Name Filter Configure the filter used for name lookups Please refer to user manual for more details Version Select the protocol version for the phone to send the bind requests The default value is 3 Name Attribute Specify the name attrib...

Page 101: ... URL with up to 256 characters Local UCM Server Once selected click on the Server Path field to upload the phonebook XML file Please note after uploading the phonebook XML file to the server the original file name will be used as the directory name and the file will be renamed as phonebook xml under that directory Phonebook Download Interval Configure the phonebook download interval in Minute If s...

Page 102: ...nfigure the firmware file prefix If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone if URL is selected as firmware source File Postfix When URL is selected as firmware source configure the firmware file postfix If configured only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone All...

Page 103: ... 30 Global Policy Parameters Network Settings Basic Settings IP Address Configure how the SIP end device shall obtain the IP address DHCP or PPPoE can be selected DHCP Once selected users can specify the Host Name option 12 of the SIP end device as DHCP client and Vendor Class ID option 60 used by the client and server to exchange vendor class ID information PPPoE Once selected users need specify ...

Page 104: ...re stored File If URL is selected as source specify the URL of the wallpaper file If Local UCM Server is selected as source click to upload wallpaper file to the UCM6100 Screen Resolution 480 x 272 Check this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper Source Configure the location where wallpapers are stored File If URL is selected as source specify th...

Page 105: ...d global template has higher priority to the global policy when it comes to the same setting option field If the same option field has different value configured in the global policy and the selected global template the value for this option field in the selected global template will override the value in global policy Click on Create New Template to add a global template Users will see the follow...

Page 106: ...ide of each added option users can click on to remove this option from the template On the right side of each option users can click on to reset the option value to the default value Click on Save to save this global template The created global templates will show in the web UI PBX Zero Config Global Templates page Users can click on to delete the global template or click on Delete Selected Templa...

Page 107: ...igned at one time on the UCM6100 The selected model template and the default model template will both take effect when generating the config file for the device However the model template has higher priority to default model template when it comes to the same setting option field If the same option field has different value configured in the default model template and the selected model template t...

Page 108: ... in the list below On the left side of each option users can click on to remove this option from the model template On the right side of each option users can click on to reset the option to the default value User could also click on Add New Field to add a P value number and the value to the configuration The following figure shows setting P value P1362 to en which means the display language on th...

Page 109: ...ance products require users to download and install under web UI PBX Zero Config Model Update first before they are available in the UCM6100 for selection After downloading and installing the model template to the UCM6100 it will show in the dropdown list for Model selection when editing the model template Click on to download the template Click on to upgrade the model template Users will see this...

Page 110: ...Once the device is plugged in it can then be discovered and provisioned This gives the system administrator adequate time to set up each device beforehand Click on Create New Device and the following dialog will show Follow the steps below to create the configurations for the new device 1 Firstly select a model for the device to be created and enter its MAC address IP address and firmware version ...

Page 111: ...ith their MAC address IP address vendor model and etc Figure 69 Manage Devices Click on to access the web UI of the phone Click on to edit the device configuration A new dialog will be displayed for the users to configure Basic settings and Advanced settings Basic settings have the same configurations as displayed when manually creating a new device i e account line key and MPK settings Advanced s...

Page 112: ...ration 1 Global Policy This is the lowest level configuration The global policy configured in web UI PBX Zero Config Global Policy will be applied here Clicking on Modify Global Policy to redirect to page PBX Zero Config Global Policy 2 Global Templates Select a global template to be used for the device and click on to add Multiple global templates can be selected and users can arrange the priorit...

Page 113: ...he selected model templates will take effect If the same option exists on multiple selected model templates the value in the template with higher priority will override the one in the template with lower priority Click on to remove the model template from the selected list 5 Customize Device Settings This is the highest level configuration for the device Click on Modify Customize Device Settings a...

Page 114: ...ad to the matching option For P value information of different models please refer to configuration template here http www grandstream com support tools Figure 72 Add P Value in Customize Device Settings Select multiple devices that need to be modified and then click on to batch modify devices If selected devices are of the same model the configuration dialog is like the following figure Configura...

Page 115: ...Figure 73 Modify Selected Devices Same Model If selected devices are of different models the configuration dialog is like the following figure Click on to view more devices of other models Users are only allowed to make modifications in Global Templates and Global Policy level ...

Page 116: ...e all the existing device configuration on the page After the above configurations save the changes and go back to web UI PBX Zero Config Zero Config page Users could then click on to send NOTIFY to the SIP end point device and trigger the provisioning process The device will start downloading the generated configuration file from the URL contained in the NOTIFY message ...

Page 117: ...here are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor 3 of the 8 customer support members speak Spanish and the rest speak English We could deploy the following configurations to provisioning the office phones for the customer support team 1 Go to web GUI PBX Zero Config Zero Config Settings select Enable Zero Config 2 Go to web GUI PBX Zero Con...

Page 118: ...odel template 4 Go to web GUI PBX Zero Config Model Templates create another model template Spanish Support Template for GXP2140 Add option Language and set it to Español 5 After 9 devices are powered up and connected to the LAN network use Auto Discover function or Create New Device function to add the devices to the device list on web UI PBX Zero Config Zero Config 6 On web GUI PBX Zero Config Z...

Page 119: ...d settings tab to bring up the following dialog Users will see the English support template is applied since this is the default model template A preview of the device settings will be listed on the right side Figure 77 Zero Config Sample Device Preview 1 8 For the 3 phones used by Spanish support in Basic settings select an available extension for account 1 and click on Save Then click on Advance...

Page 120: ... and we can see the language is set to Español since Model Template has the higher priority for the option Language which overrides the value configured in default model template 9 For the GXV3275 used by the customer support supervisor select an available extension for account 1 on Basic settings and click on Save Users can see the preview of the device configuration in Advanced settings There is...

Page 121: ...NOTIFY to trigger the device to download config file from UCM6100 Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6100 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since...

Page 122: ...l Routes Extensions Click on Create New User Create New SIP Extension and a new dialog window will show for users to fill in the extension information Figure 80 Create New Device SIP extension options are divided into four categories Basic Settings Media Features Specific Time Click on the tag to view or edit options belonging to that category The configuration parameters are as follows ...

Page 123: ...Password will accept only alphabet characters and digits AuthID will be changed to the same as Extension Auth ID Configure the authentication ID for the user If not configured the extension number will be used for authentication Enable Voicemail Enable voicemail for the user The default setting is Yes Voicemail Password Configure voicemail password digits only for the user to access the voicemail ...

Page 124: ...est to extension when putting the active call on hold Table 35 SIP Extension Configuration Parameters Media SIP Settings NAT Use NAT when the UCM6100 is on a public IP communicating with devices hidden behind NAT e g broadband router If there is one way audio issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports The default setting is enabled Can Reinvite By de...

Page 125: ...ser trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web UI PBX Internal Options Fax T 38 Strategy This option controls how the extension can be used on devices within different types of networ...

Page 126: ... condition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Note Specific has higher priority to Office Times if there is a conflict in terms of time period Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time Office Time and Holiday could be configured on page Se...

Page 127: ...to have an external number ring simultaneously along with the extension If a register trunk is used for outbound the register number will be used to be displayed for the external number as caller ID number External Number Set the external number to be rang simultaneously is the connection character which will be ignored Time Condition for Ring Simultaneously Ring the external number simultaneously...

Page 128: ... transporting VoIP telephony sessions between servers and terminal devices IAX is similar to SIP but also has its own characteristic For more information please refer to RFC 5465 To manually create new IAX user go to Web GUI PBX Basic Call Routes Extensions Click on Create New User Create New IAX Extension and a new dialog window will show for users to fill in the extension information The configu...

Page 129: ... will be added to LDAP Phonebook PBX list if disabled this extension will be skipped when creating LDAP Phonebook User Settings First Name Configure the first name of the user The first name can contain characters letters digits and _ Last Name Configure the last name of the user The last name can contain characters letters digits and _ Email Address Fill in the Email address for the user Voicemai...

Page 130: ...I PBX Internal Options Fax T 38 Strategy This option controls how the extension can be used on devices within different types of network Allow All Device in any network can register this extension Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified A Specific IP Address Only the device on the specific IP address can register ...

Page 131: ...he extension configuration dialog Scroll down the add Time Condition for specific time Office Time and Holiday could be configured on page Settings Time Settings Office Time Holiday page Call Forward Busy Configure the Call Forward Busy target number If not configured the Call Forward Busy feature is deactivated The default setting is deactivated CFB Time Condition Select time condition for Call F...

Page 132: ...her device Auto Record Enable automatic recording for the calls using this extension The default setting is disabled The recording files can be accessed under web GUI CDR Recording Files Skip Trunk Auth If set to Yes users can skip entering the password when making outbound calls If set to By Time users can skip entering the password when making outbound calls during the selected time condition If...

Page 133: ...ve the same level as or higher level than an outbound rule s privilege in order to make outbound calls using this rule Enable Voicemail Enable voicemail for the user The default setting is Yes Voicemail Password Configure voicemail password digits only for the user to access the voicemail box A random numeric password is automatically generated It is recommended to use the random generated passwor...

Page 134: ... waiting feature The default setting is No User as SEND If configured the key can be used as SNED key after dialing the number on the analog phone The default setting is Yes RX Gain Configure the RX gain for the receiving channel of analog FXS port The valid range is 30dB to 6dB The default setting is 0 TX Gain Configure the TX gain for the transmitting channel of analog FXS port The valid range i...

Page 135: ...ng page under web UI PBX Internal Options Fax T 38 Fax Gateway If selected the UCM6100 can support conversation and processing of Fax data from T 30 to T 38 or T 38 to T 30 This feature is only available for FXS or FXO port Table 44 FXS Extension Configuration Parameters Features Call Transfer Call Forward Unconditional Configure the Call Forward Unconditional target number If not configured the C...

Page 136: ...ndition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Note Specific has higher priority to Office Times if there is a conflict in terms of time period Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time Office Time and Holiday could be configured on page Setti...

Page 137: ...If set to Yes users can skip entering the password when making outbound calls If set to By Time users can skip entering the password when making outbound calls during the selected time condition If set to No users will be asked to enter the password when making outbound calls Time Condition for Skip Trunk Auth If Skip Trunk Auth is set to By Time select a time condition during which users can skip...

Page 138: ...o be used on all the extensions in the batch Voicemail Password Configure Voicemail password digits only for the users User Random Password A random password in digits will be automatically generated It is recommended to use this password for security purpose Use Extension as Password Enter a password to be used on all the extensions in the batch Ring Timeout Configure the number of seconds to rin...

Page 139: ...he user to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used Insecure Port Allow peers matching by IP address without matching port number Very Allow peers matching by IP address without matching port number Also...

Page 140: ...ecified A Specific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All Skip Trunk Auth If enable All users do not need to enter password when making an outbound call If enable Follow Me the user can dial out via follow me without password Codec Preference Select audio and video codec for the extension The available codecs are PCMU PCMA...

Page 141: ...er before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting under web GUI Internal Options IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured ...

Page 142: ...controls how the extension can be used on devices within different types of network Allow All Device in any network can register this extension Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified A Specific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All Skip ...

Page 143: ...the PBX Edit single extension Click on to start editing the extension parameters Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6100 extension already registered To successfully reboot the user Zero Config needs to be enabled on the UCM6100 web GUI PBX Zero Config Auto Provisioning Settings Delete single extension Click on to delete the extension Or select the c...

Page 144: ... Export Extensions The exported csv file can be serve as a template for users to fill in desired extension information to be imported to the UCM6100 IMPORT EXTENSIONS The capability to import extensions to the UCM6100 provides users flexibility to batch add extensions with similar or different configuration quickly into the PBX system 1 Export extension csv file from the UCM6100 by clicking on Exp...

Page 145: ...ect csv file from local directory in the PC 6 Click on Save to import the csv file 7 Click on Apply Changes to apply the imported file on the UCM6100 EMAIL TO USER Once the extensions are created with Email address the PBX administrator can click on button Email To User to send the account registration and configuration information to the user Please make sure Email setting under web UI Settings E...

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Page 148: ...de Enable this option to satisfy two primary use cases which include emulating a simple key system and creating shared extensions on a PBX Enable SLA Mode will disable polarity reversal Barge Allowed The barge option specifies whether or not other stations are allowed to join a call in progress on this trunk If enabled the other stations can press the line button to join the call The default setti...

Page 149: ...3 5 dB to 12 0 dB The default setting is 0 TX Gain Configure the TX gain for the transmitting channel of analog FXO port The valid range is from 13 5 dB to 12 0 dB The default setting is 0 Use CallerID Configure to enable CallerID detection The default setting is Yes Fax Mode There are three options available in Fax Mode The default setting is None None Disable Fax Fax Detect Fax signal from the u...

Page 150: ...scend mode Tone Settings Busy Detection Busy Detection is used to detect far end hangup or for detecting busy signal The default setting is Yes Busy Tone Count If Busy Detection is enabled users can specify the number of busy tones to be played before hanging up The default setting is 2 Better results might be achieved if set to 4 6 or even 8 Please note that the higher the number is the more time...

Page 151: ...e detecting please make sure there are more than one channel configured and working properly If the detection has busy tone the Tone Country option will be set as Custom PSTN DETECTION The UCM6100 provides PSTN detection function to help users detect the busy tone Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination The detecting call will be answered...

Page 152: ...re are two FXO ports connected to PSTN lines use the following settings for auto detection Detect Model Auto Detect Source Channel The source channel to be detected Destination Channel The channel to help detecting For example the second FXO port Destination Number The number to be dialed for detecting This number must be the actual PSTN number for the FXO port used as the destination channel ...

Page 153: ...r The number to be dialed for detecting This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number 5 Click Detect to start detecting The source channel will initiate a call to the destination number For Auto Detect the call will be automatically answered For Semi auto Detect the UCM6100 web GUI will display prompt to notify the user to ans...

Page 154: ...nnel will be used as caller and send the call to the configured Destination Number Users will then need follow the prompts in web GUI to help finish the detection The default setting is Auto Detect Source Channel Select the channel to be detected Destination Channel Select the channel to help detect when Auto Detect is used Destination Number Configure the number to be called to help the detection...

Page 155: ...es inbound rules and etc Host Name Configure the IP address or URL for the VoIP provider s server of the trunk Keep Original CID Keep the CID from the inbound call when dialing out This setting will override Keep Trunk CID option Please make sure that the peer PBX at the other side supports to match user entry using username field from authentication line Keep Trunk CID If enabled the trunk CID wi...

Page 156: ...ng Files Table 51 SIP Register Trunk Configuration Parameters Basic Settings Provider Name Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Host Name Configure the IP address or URL for the VoIP provider s server of the trunk Transport Configure the SIP transport protocol to be used in this trunk The default setting is All UDP Primary UDP Only TCP...

Page 157: ...ster SIP Trunk type is selected Password Enter the password to register to the trunk from the provider when Register SIP Trunk is selected Auth ID Enter the Authentication ID for Register SIP Trunk type Auto Record Enable automatic recording for the calls using this trunk for SIP trunk only The default setting is disabled The recording files can be accessed under web GUI CDR Recording Files Advanc...

Page 158: ... trunk Default The global setting of DTMF mode will be used The global setting for DTMF Mode setting is under web UI PBX SIP Settings ToS RFC2833 Send DTMF using RFC2833 Info Send DTMF using SIP INFO message Inband Send DTMF using inband audio This requires 64 bit codec i e PCMU and PCMA Auto Send DTMF using RFC2833 if offered Otherwise inband will be used Enable Qualify If enabled the UCM6100 wil...

Page 159: ...be created for this device In other words this number tells how many callers may request CC services for a specific device at one time The minimum value is 1 Table 52 SIP Peer Trunk Configuration Parameters Basic Settings Provider Name Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Host Name Configure the IP address or URL for the VoIP provider ...

Page 160: ... possible to set the CallerID with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist The CallerID configured for the extension will be looked up first If no CallerID configured for the extension the CallerID configured for the trunk will be used If the above two are missing the Global Outbound ...

Page 161: ...ing is None None Disable Fax Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web UI PBX Internal Options Fax T 38 SRTP Enable SRTP for the VoIP trunk The de...

Page 162: ...X Trunk Provider Name Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Host Name Configure the IP address or URL for the VoIP provider s server of the trunk Keep Trunk CID If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Username Enter the username to register to the...

Page 163: ...d video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 iLBC ADPCM H 264 H 263 H 263p Enable Qualify If enabled the UCM6100 will regularly send SIP OPTIONS to the device to check if the device is still online The default setting is No Qualify Timeout When Enable Qualify option is set to Yes configure the timeout in ms for the Qualify SIP messag...

Page 164: ... two are missing the Global Outbound CID defined in Web GUI PBX Internal Options General will be used CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured Advanced Settings Codec Preference Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 iLBC ADPCM H 264 H 263 H...

Page 165: ...fic users of the company At the moment when a user makes an outbound call their caller ID shows up as the main office number This poses a problem as the CEO would like their calls to come from their direct line This can be accomplished by configuring DOD for the CEO s extension Steps on how to configure DOD on the UCM6100 1 To setup DOD go to UCM6100 web GUI PBX Basic Call Routes VoIP Trunks page ...

Page 166: ... IP PBX User Manual Page 165 of 305 Figure 91 DOD extension selection 6 Click Save at the bottom Once completed the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD Figure 92 Edit DOD ...

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Page 168: ...the analog trunk on the UCM6100 CREATE EDIT SLA STATION SLA Station can be configured on web GUI PBX Basic Call Routes SLA Station Figure 93 SLA Station Click on Create New SLA Station to add a SLA Station Click on to edit the SLA Station The following table shows the SLA Station configuration parameters Click on to delete the SLA Station Table 56 SLA Station Configuration Parameters Station Name ...

Page 169: ...ill be no delay Hold Access This option defines the competence of the hold action for one particular trunk If set to open any station could hold a call on that trunk or resume one held session if set to private only the station that places the trunk call on hold could resume the session The default setting is open SAMPLE CONFIGURATION 1 On the UCM6100 go to web UI Basic Call Routes Analog Trunks p...

Page 170: ...with SLA Mode Enabled 2 On the UCM6100 go to web UI Basic Call Routes SLA Station page click on Create New SLA Station Please refer to section CREATE EDIT SLA STATION for the configuration parameters Users can create one or more SLA stations to monitor the analog trunk The following figure shows two stations 1002 and 1005 are configured to be associated with SLA trunk fxo1 Figure 96 SLA Example SL...

Page 171: ...extension number for example dial 1002 on phone 1 or dial 1005 on phone 2 to hear the dial tone Then the users could dial external number for the outbound call Making an outbound call from the station extension using BLF key When the extension is in idle state pressing the MPK and users could dial external numbers directly Answering call using LINE key When the station is ringing pressing the LINE...

Page 172: ... with pattern 1xxx and outbound route B with pattern 10xx configured When dialing 1000 for outbound call outbound route B will always be used first This is because pattern 10xx is a better match than pattern 1xxx Only when there are multiple outbound routes with the same pattern configured users can click on to move the outbound route up down to arrange the priority among those outbound routes Tab...

Page 173: ...nal The highest level required Only users with international level can use this rule Disable The default setting is Disable If selected only the matched source caller ID will be allowed to use this outbound route Please be aware of the potential security risks when using Internal level which means all users can use this outbound rule to dial out from the trunk Enable Filter on Source Caller ID Whe...

Page 174: ...rough an alternate route when the primary trunk is busy or down If Use Failover Trunk is enabled and Failover trunk is defined the calls that cannot be placed via the regular trunk may have a secondary trunk to go through Example The user s primary trunk is a VoIP trunk and the user would like to use the PSTN when the VoIP trunk is not available The PSTN trunk can be configured as the failover tru...

Page 175: ... Example 12345 9 Any digit from 1 to 9 The pattern can be composed of two parts divided by a character The first part is used to specify the dialed number the second part is used to specify the caller ID and it is optional if set it means only the extension with the specific caller ID is allowed to call in or call out For example patter _2XXX 1234 means the only extension with the caller ID 1234 i...

Page 176: ...en By DID is selected If enabled the external users dialing in to the trunk via this inbound route can dial outbound call using the UCM6100 s trunk DID Destination This option shows up only when By DID is selected This controls the destination that can be reached by the external caller via the inbound route The DID destination are Extension Conference Call Queue Ring Group Paging Intercom Groups I...

Page 177: ...hen prepend a 2 to the stripped number now the number become 2163 4 UCM6100 will now forward the incoming call to extension 2163 BLACKLIST CONFIGURATIONS In the UCM6100 Blacklist is supported for all inbound routes Users could enable the Blacklist feature and manage the Blacklist by clicking on Blacklist Select the checkbox for Blacklist Enable to turn on Blacklist feature for all inbound routes B...

Page 178: ...lacklist file in csv format The supported csv format is as below Figure 100 Blacklist csv File Note Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for Blacklist Add default 40 and Blacklist Remove default 41 from an extension The feature code can be configured under Web GUI PBX Internal Options Feature Codes ...

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Page 180: ...ick on Create New Conference Room to add a new conference bridge Click on to edit the conference bridge Click on to delete the conference bridge Table 59 Conference Bridge Configuration Parameters Extension Configure the conference number for the users to dial into the conference Password When configured the users who would like to join the conference call must enter this password before accessing...

Page 181: ...s No Note Quiet Mode and Announce Callers cannot be enabled at the same time Wait For Admin If enabled the participants will not hear each other until the conference administrator joins the conference The default setting is No Note If Quiet Mode is enabled the voice prompt for Wait For Admin will not be announced Enable User Invite If enabled users could press 0 to invite other users with the user...

Page 182: ...JOIN A CONFERENCE CALL Users could dial the conference bridge extension to join the conference If password is required enter the password to join the conference as a normal user or enter the admin password to join the conference as administrator INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM6100 conference bridge there are two ways to invite other parties to join the conference Invite ...

Page 183: ...ted party Note Conference administrator can always invite other parties from the phone during the call by entering 0 or 1 To join a conference bridge as administrator enter the admin password when joining the conference A conference bridge can have multiple administrators DURING THE CONFERENCE During the conference call users can manage the conference from web GUI or IVR Manage the conference call...

Page 184: ...ator participants from the conference call 3 Mute Unmute all non Administrator participants from the conference call 4 Record the conference call 8 Exit the caller menu and return to the conference Conference User IVR Menu 1 Mute unmute yourself 4 Decrease the volume of the conference call 5 Decrease your volume 6 Increase the volume of the conference call 7 Increase your volume 8 Exit the caller ...

Page 185: ...e conference call starts the call will be automatically recorded in wav format The recording files will be listed as below once available Users could click on to download the recording or click on to delete the recording Users could also delete all recording files by clicking on Delate All Recording Files or delete multiple recording files at once by clicking on Delete Selected Recording Files aft...

Page 186: ...on level for outbound calls if Dial Trunk is enabled The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to dial outbound calls after dialing into the IVR the UCM6100 will compared the IVR s permission level with the outbound route s privilege level If the IVR s permission level is high...

Page 187: ...nvalid When the loop ends it will go to the invalid destination if configured or hang up The default setting is 3 Language Select the voice prompt language to be used for this IVR The default setting is Default which is the selected voice prompt language under web GUI PBX Internal Options Language The dropdown list shows all the current available voice prompt languages on the UCM6100 To add more l...

Page 188: ... to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6100 it will be added into the prompt list options for users to select in different IVR scenarios RECORD NEW CUSTOM PROMPT Settings In the UCM6100 web UI PBX Internal Options Custom Prompt page click on Record New Custom Prompt and follow the steps below to record new IVR prompt Figure 104 Record New Custom Prompt Speci...

Page 189: ...y or delete the recording UPLOAD CUSTOM PROMPT If the user has a pre recorded IVR prompt file click on Upload Custom Prompt in Web GUI PBX Internal Options Custom Prompt page to upload the file to the UCM6100 The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6100 PCM encoded 16 bits 8000Hz mono In mp3 or wav format or raw ulaw alaw gsm file with ulaw...

Page 190: ...uages provided by Grandstream can be downloaded and installed from the UCM6100 web GUI directly Additionally users could customize their own voice prompts package them and upload to the UCM6100 Language settings for voice prompt can be accessed under Web GUI PBX Internal Options Language DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE To download and install voice prompt package in different languages f...

Page 191: ...ownload the language to the UCM6100 The installation will be automatically started once the downloading is finished Figure 108 New Voice Prompt Language Added A new language option will be displayed after successfully installed Users then could select it to apply in the UCM6100 system voice prompt or delete it from the UCM6100 ...

Page 192: ...ssages per folder in users voicemail The valid range 10 to 1000 The default setting is 50 Max Message Time Select the maximum duration of the voicemail message The message will not be recorded if the duration exceeds the max message time The default setting is 15 minutes The available options are 1 minute 2 minutes 5 minutes 15 minutes 30 minutes Unlimited Min Effective Message Time Configure the ...

Page 193: ...ng the IVR before sending the message out The default setting is No ACCESS VOICEMAIL If the voicemail is enabled for UCM6100 extensions the users can dial the voicemail access feature code by default 98 or 97 to access the extension s voicemail The users will be prompt to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options ...

Page 194: ...orary greeting 1 Accept this recording 2 Listen to it 3 Re record your message 5 Change your password Return to the main menu VOICEMAIL EMAIL SETTINGS The UCM6100 can be configured to send the voicemail as attachment to Email Click on Voicemail Email Settings button to configure the Email attributes and content Table 64 Voicemail Email Settings Attach Recordings to E Mail If enabled voicemails wil...

Page 195: ... messages in the mailbox VM_DATE The date and time when the message is left Figure 109 Voicemail Email Settings Click on Load Default Settings button to view the default template as an example CONFIGURE VOICEMAIL GROUP The UCM6100 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension The voicemail group can be configured under Web GUI ...

Page 196: ...ail group members Name Configure the Name to identify the voicemail group Letters digits _ and are allowed Voicemail Password Configure the voicemail password for the users to check voicemail messages Email Address Configure the Email address for the voicemail group extension Voicemail Group Mailboxes Select available mailboxes from the left list and add them to the right list The extensions need ...

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Page 198: ...g group Letters digits _ and are allowed Extension Configure the ring group extension Ring Group Members Select available users from the left side to the ring group member list on the right side Click on to arrange the order Selected LDAP Numbers Select available remote users from the left side to the ring group member list on the right side Click on to arrange the order Note LDAP Sync must be ena...

Page 199: ...t setting is 30 seconds Note The actual ring timeout might be overridden by users if the phone has ring timeout settings as well Auto Record If enabled calls on this ring group will be automatically recorded The default setting is No The recording files can be accessed from web GUI CDR Recording Files Enable Destination If enabled users could select extension voicemail ring group IVR call queue vo...

Page 200: ... both UCM6100_A and UCM6100_B SIP Trunk can be found under web UI PBX Basic Call Routes VoIP Trunks Also please configure their Inbound Outbound routes accordingly 2 Click edit button in the menu and check if Sync LDAP Enable is selected this option will allow UCM6100_A update remote LDAP server automatically from peer UCM6100_B In addition Sync LDAP Password must match for UCM6100_A and UCM6100_B...

Page 201: ...erver doesn t sync automatically user can manually sync LDAP server Under VoIP Trunks page click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6100 Figure 114 Manually Sync LDAP Server 4 Under Ring Groups setting page click Ring Groups can be found under web UI PBX Call Features Ring Groups ...

Page 202: ... server is synced correctly Available LDAP Numbers box will display available remote extensions that can be included in the current ring group Please also make sure the extensions in the peer UCM6100 can be included into that UCM6100 s LDAP contact Figure 115 Ring Group Remote Extension ...

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Page 204: ...GURE PAGING INTERCOM GROUP Click on Create New Paging Intercom Group to add paging intercom group Figure 116 Paging Intercom Group Table 67 Paging Intercom Group Configuration Parameters Name Configure paging intercom group name Extension Configure the paging intercom group extension Type Select 2 way Intercom or 1 way Page Custom Prompt This option is to set a custom prompt for a paging intercom ...

Page 205: ...s header will be included in the SIP INVITE message sent to the callee in paging intercom call Figure 117 Page Intercom Group Settings The UCM6100 has pre configured paging intercom feature code By default the Paging Prefix is 81 and the Intercom Prefix is 80 To edit page intercom feature code click on Feature Codes in the Paging Intercom Group Settings dialog Or users could go to Web GUI PBX Inte...

Page 206: ...ures Call Queue CONFIGURE CALL QUEUE Call queue settings can be accessed via Web GUI PBX Call Features Call Queue Figure 118 Call Queue Click on Create New Queue to add call queue Click on to edit the call queue The call queue configuration parameters are listed in the table below Table 68 Call Queue Configuration Parameters Extension Configure the call queue extension Name Configure the call queu...

Page 207: ...ted from the queue if all agents are paused or invalid No Never disconnect the callers from the queue when the queue is empty Strict Callers will be disconnected from the queue if all agents are paused invalid or unavailable Dial in Empty Queue Configure whether the callers can dial into a call queue if the queue has no agent The default setting is No Yes Callers can always dial into a call queue ...

Page 208: ...s connected to the agent The default setting is No Wait Time If enabled users will be disconnected after the configured number of seconds The default setting is No Note It is recommended to configure Wait Time longer than the Wrapup Time Auto Record If enabled the calls on the call queue will be automatically recorded The recording files can be accessed in Queue Recordings under web GUI PBX Call F...

Page 209: ...dynamic agent and dial 6500 to logout from the call queue Dynamic agent doesn t need to be listed as static agent and can log in log out at any time Call queue feature code Agent Pause and Agent Unpause can be configured under Web GUI PBX Internal Options Feature Codes The default feature code is 83 for Agent Pause and 84 for Agent Unpause Queue recordings are shown on the Call Queue page Click on...

Page 210: ...ect a group instead of each person s extension to assign This feature simplifies the configuration process and helps manage and categorize the extensions for business environment CONFIGURE EXTENSION GROUPS Extension group can be configured via Web GUI PBX Call Features Extension Groups Click on Create New Extension Group to create a new extension group Click on to edit the extension group Select e...

Page 211: ...N GROUPS Here is an example where the extension group can be used Go to Web GUI PBX Basic Call Routes Outbound Routes and select Enable Filter on Source Caller ID Both single extensions and extension groups will show up for users to select Figure 121 Select Extension Group in Outbound Route ...

Page 212: ...ickup Groups Click on Create New Pickup Group to create a new pickup group Click on to edit the pickup group Select extensions from the list on the left side to the right side Figure 122 Edit Pickup Group Click on to delete the pickup group CONFIGURE PICKUP FEATURE CODE When picking up the call for the pickup group member the user only needs to dial the pickup feature code It s not necessary to ad...

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Page 214: ...gure music on hold class and upload music files The default Music On Hold class already has 5 audio files defined for users to use Figure 124 Music On Hold Default Class Click on Create New MOH Class to add a new Music On Hold class Click on to configure the MOH class sort method to be Alpha or Random for the sound files Click on next to the selected Music On Hold class to delete this Music On Hol...

Page 215: ...om the selected Music On Hold Class Select the sound files and click on to delete all selected music on hold files Note Once the MOH file is deleted there are two ways to recover the music files Users could download the MOH file from this link http downloads asterisk org pub telephony sounds releases asterisk moh opsound wav 2 03 tar gz After downloading and unzip the pack users could then upload ...

Page 216: ...figure the maximum transfer rate during the Fax rate negotiation The possible values are 2400 4800 7200 9600 12000 and 14400 The default setting is 14400 Minimum Transfer Rate Configure the minimum transfer rate during the Fax rate negotiation The possible values are 2400 4800 7200 9600 12000 and 14000 The default setting is 2400 Default Email Address Configure the Email address to send the receiv...

Page 217: ...ive Fax from PSTN line on the Fax machine connected to the UCM6100 FXS port 1 Connect Fax machine to the UCM6100 FXS port 2 Connect PSTN line to the UCM6100 FXO port 3 Go to web GUI PBX Analog Trunks page 4 Create or edit the analog trunk for Fax as below Fax Mode Make sure Fax Mode option is set to None Figure 125 Configure Analog Trunk without Fax Detection 5 Go to UCM6100 web GUI PBX Basic Call...

Page 218: ...selected analog related settings for this extension will show up in Analog Settings section Figure 126 Configure Extension for Fax Machine 7 Go to web GUI PBX Basic Call Routes Inbound Routes page 8 Create an inbound route to use the Fax analog trunk Select the created extension for Fax machine in step 4 as the default destination Figure 127 Configure Inbound Rule for Fax ...

Page 219: ...o UCM6100 web GUI Internal Options Fax T 38 page Create a new Fax extension Figure 128 Create Fax Extension 3 Go to UCM6100 web GUI Basic Call Routes Analog Trunks page Create a new analog trunk Please make sure Fax Detection is set to No 4 Go to UCM6100 web GUI Basic Call Routes Inbound Routes page Create a new inbound route and set the default destination to the Fax extension Figure 129 Inbound ...

Page 220: ... AMI For details on how to use AMI on UCM6100 please refer to the following AMI guide http www grandstream com products ucm_series ucm61xx documents ucm6100_ami_guide pdf Warning Please do not enable AMI on the UCM6100 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access It is crucial to understand that AMI access can allow AMI...

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Page 222: ...re that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed The configuration and instructions on how to use busy camp on call completion feature can be found in the following guide http www grandstream com products ucm_series ucm61xx documents ucm6100_busy_camp_on_guide pdf ...

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Page 224: ... other Calls can be directed to users home phone office phone mobile and etc The calls will get to the user no matter where they are Follow Me option can be found under web GUI PBX Call Features Follow Me To configure follow me Click on Create New Follow Me and then select an extension to be configured with Follow Me Figure 130 Create Follow Me Click on Next to continue editing Follow Me configura...

Page 225: ...press 2 to reject the call after answering a Follow Me call If it is disabled the Follow Me call will be established once after the user answers it Follow Me Numbers The added numbers are listed here Click on to arrange the order Click on to delete the number Click on to add new numbers New Follow Me Number Add a new Follow Me number which could be a Local Extension or External Number The selected...

Page 226: ...ensions on the UCM6100 To enable One Key Dial on the UCM6100 web GUI go to page PBX Call Features One Key Dial Figure 132 Configure One Key Dial User should first decide a digit used for One Key Dial and check the option Enable Destination for the digit Then select a dial destination from Default Destination The supported destinations include extension voicemail conference room voicemail group IVR...

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Page 228: ...e pay phone regular PSTN etc After calling into UCM6100 the user can then dial out via the SIP trunk or PSTN trunk connected to UCM6100 as it is an internal extension The UCM6100 supports DISA to be used in IVR or inbound route Before using it create new DISA under web GUI Call Features DISA Click on Create New IVR to add a new DISA Click on to edit the DISA configuration Click on to delete the DI...

Page 229: ...mum amount of time the UCM6100 will wait before hanging up if the user dials an incomplete or invalid number The default setting is 10 seconds Digit Timeout Configure the maximum amount of time permitted between digits when the user is typing the extension The default setting is 5 seconds Allow Hangup If enabled during an active call users can enter the UCM6100 hangup feature code by default it s ...

Page 230: ...ts the user to dial the destination number 9 The user will be connected to the destination number In this way the calls are placed and connected through trunks on the UCM6100 instead of to the mobile phone directly Therefore the user will not be charged on mobile phone services for long distance or international calls To configure callback on the UCM6100 go to web GUI PBX Call Features Callback pa...

Page 231: ...fore Callback Configure the number of seconds to be delayed before calling back the user Destination Configure the destination which the callback will direct the caller to Two destinations are available IVR DISA The caller can then enter the desired number to dial out via UCM6100 trunk ...

Page 232: ...itor and pickup parked call if the MPK number is configured as parking lot e g 701 EVENT LIST Besides BLF users can also configure the phones to monitor event list In this way both local extensions on the same UCM6100 and remote extensions on the VOIP trunk can be monitored The event list setting is under web GUI Call Features Event List Click on Create New Event List to add a new event list Click...

Page 233: ...e properly configure SIP trunks on the UCM6100 first before using remote BLF feature Please note the SIP end points need support event list BLF in order to monitor remote extensions When an event list is created on the UCM6100 and remote extensions are added to the list the UCM6100 will send out SIP SUBSCIRBE to the remote UCM6100 to obtain the remote extension status When the SIP end points regis...

Page 234: ...ormation such as port number LDAP outbound rule LDAP Dialed Prefix will also be required Both the local UCM6100 and remote UCM6100 need enable LDAP sync option with the same password for successful connection and synchronization Currently LDAP sync feature only works between two UCM6100s Theoretically Remote BLF monitoring will work when the remote PBX being monitored is non UCM6100 PBX However it...

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Page 236: ...t name or last name After dialing in the PBX IVR Auto Attendant will guide the caller to spell the digits to find the person in the Dial By Name directory This feature allows customers clients to use the guided automatic system to get in touch with the enterprise employees without having to know the extension number which brings convenience and improves business image for the enterprise DIAL BY NA...

Page 237: ...ation for inbound route and key pressing event for IVR The group name defined here will show up in the destination list when configuring IVR and inbound route If Dial By Name is set as a key pressing event for IVR user could use to exit from Dial By Name then re enter IVR and start a new event The following example shows how to use this option Figure 137 Dial By Name Group In IVR Key Pressing Even...

Page 238: ...ide as the directory for the Dial By Name group Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group The extensions here must have a valid first name and last name configured under web GUI PBX Basic Call Routes Extensions in order to be searchable in Dial By Name directory through IVR By specifying the extensions here the administrators can make sur...

Page 239: ... first name or last name to search the directory 5 Select Type Specify the select type on the searching result The IVR will confirm the name number for the party the caller would like to reach before dialing out By Order After the caller enters the digits the IVR will announce the first matching party s name and number The caller can confirm and dial out if it s the destination party or press to l...

Page 240: ...p the call as well as barge in the active calls in real time manner ACTIVE CALLS STATUS To view the status of active calls navigate to web GUI Status Active Calls The following figure shows extension 1000 is calling 1001 1001 is ringing Figure 140 Status PBX Status Active Calls Ringing The following figure shows the call between 1000 and 1001 is established Figure 141 Status PBX Status Active Call...

Page 241: ...2 Monitored Extension must be one of the parties in the active call to be monitored 3 Select spy mode There are three options in Spy Mode Listen In Listen mode the extension monitoring the call can hear both parties in the active call but the audio of the user on this extension will not be heard by either party in the monitored active call Whisper In Whisper mode the extension monitoring the call ...

Page 242: ... adding participant who has auto answer configured or call forwarded to voicemail 5 Click on Add An INVITE will be sent to the monitor s extension The monitor can answer the call and start monitoring If Require Confirmation is enabled the user will be asked to confirm to monitor the call Another way to monitor active calls is to dial the corresponding feature codes from an extension Please refer t...

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Page 244: ...Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Attended Transfer Default code 2 Enter the code during active call After hearing Transfer you will hear the dial tone Enter the number to transfer to and the user will be connected to this number Hang up the call to complete the attended transfer Options Disable Allow Caller Enable...

Page 245: ... feature code on callee side only Allow Both Enable the feature code on both caller and callee DND Call Forward Do Not Disturb DND Activate Default code 77 Do Not Disturb DND Deactivate Default code 78 Call Forward Busy Activate Default Code 90 Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Call Forward Busy Deactivate Default Code 91 Cal...

Page 246: ...call Please note this parking lot number range might conflict with extension range Parking Timeout s Default setting 300 This is the timeout allowed for a call to be parked After the timeout if the call is not picked up the extension who parks the call will be called back Feature Codes Voicemail Access Code Default Code 98 Enter 98 and follow the voice prompt Or dial 98 followed by the extension a...

Page 247: ...Default Code This code is for the user to directly dial or transfer to an extension s voicemail For example directly dial 5000 will have to call go into the extension 5000 s voicemail If the user would like to transfer the call to the extension 5000 s voicemail enter 5000 as the transfer target number Call Completion Request Default Code 11 This code is for the user who wants to use Call Completio...

Page 248: ...ecord the call 1 Make sure the feature code for Audio Mix Record is configured and enabled 2 After establishing the call enter the Audio Mix Record feature code by default it s 3 followed by or SEND to start recording 3 To stop the recording enter the Audio Mix Record feature code by default it s 3 followed by or SEND again Or the recording will be stopped once the call hangs up 4 The recording fi...

Page 249: ... default code 1 and then dial 700 to park the call Parking lot number default range 701 to 720 will be announced after parking the call RETRIEVE THE PARKED CALL To retrieve the parked call simply dial the parking lot number and the call will be established If a parked call is not retrieved after the timeout the original extension who parks the call will be called back ENABLE SPY If Enable Spy opti...

Page 250: ...305 56 by default Then the user will be asked to enter the number to call which should be either side of the active call extension A or B in this example Caution Enable Spy allows any user to listen to any call by feature codes This may result in the leakage of user privacy ...

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Page 252: ...he CallerID Name set to this name If not the extension s CallerID Name will be used Operator Extension Specify the operator extension which will be dialed when users presses 0 to exit voicemail application The operator extension can also be used in IVR option Ring Timeout Configure the number of seconds to ring an extension before the call goes to the user s voicemail box The default setting is 60...

Page 253: ...e configured configured on the UCM6100 The default setting is No Note It is recommended to keep the system assignment to avoid inappropriate usage and unnecessary issues Extension Ranges The default extension range assignment is User Extensions 1000 6299 User Extensions is referring to the extensions created under web UI PBX Basic Call Routes Extensions page Pick Extensions 4000 4999 This refers t...

Page 254: ...nfigure the time in ms to buffer This is the jitter buffer size used in Fixed jitter buffer or used as the initial time for adaptive jitter buffer The default setting is 100 Max Jitter Buffer Configure the maximum time in ms to buffer for Adaptive jitter buffer implementation or used as the jitter buffer size for Fixed jitter buffer implementation The default setting is 200 Implementation Configur...

Page 255: ...lick on to edit signaling preference for FXS port or configure ACIM settings for FXO port Select Loop Start or Kewl Start for each FXS port And then click on Update to save the change Figure 145 FXS Ports Signaling Preference For FXO port users could manually enter the ACIM settings by selecting the value from dropdown list for each port Or users could click on Detect for the UCM6100 to automatica...

Page 256: ... setting is 600Ω PCMA Override Select the codec to be used for analog lines North American users should choose PCMU All other countries unless already known should be assumed to be PCMA The default setting is PCMU Note This option requires system reboot to take effect Boost Ringer Configure whether normal ringing voltage 40V or maximum ringing voltage 89V for analog phones attached to the FXS port...

Page 257: ...ONS PAYLOAD The UCM6100 payload type for audio codecs and video codes can be configured here Table 81 Internal Options Payload AAL2 G 726 Configure payload type for ADPCM G 726 32kbps AAL2 codeword packing The default setting is 112 DTMF Configured payload type for DTMF The default setting is 101 G 721 Compatible Configure to enable disable G 721 compatible The default setting is Yes G 726 Configu...

Page 258: ... ADSI Select to enable ADSI phone compatibility The default setting is No Music On Hold Interpret Specify which Music On Hold class this channel would like to listen to when being put on hold This music class is only effective if this channel has no music class configured and the bridged channel putting the call on hold has no Music On Hold Suggest setting Music On Hold Suggest Specify which Music...

Page 259: ...le The call will only be accepted if the requested format is available Type of Service Configure ToS bit for preferred IP routing IAX Trunk Options Trunk Frequency Configure the frequency of trunk frames in milliseconds The default setting is 20 Trunk Time Stamps If enabled time stamps will be attached to trunk frames The default setting is No IAX SETTINGS STATIC DEFENSE Table 84 IAX Settings Stat...

Page 260: ...lect to enable overlap dialing support The default setting is No Allow Transfer If set to No all transfers initiated by the endpoint in the UCM6100 will be disabled unless enabled in peers or users The default setting is Yes Enable DNS SRV Lookups on Outbound Calls Select to enables DNS SRV lookups on outbound calls from the UCM6100 The default setting is Yes MWI From When sending MWI NOTIFY reque...

Page 261: ...Video Max Bit Rate kb s Configure the maximum bit rate in kb s for video calls The default setting is 384 Support SIP Video Select to enable video support in SIP calls The default setting is Yes Generate Manager Events If enabled the UCM6100 will generate manager events when SIP UA performs events e g Hold The default setting is No Reject Non Matching INVITE If enabled when rejecting an incoming I...

Page 262: ... The default setting is No TLS Bind Address Configure the IP address for TLS server to bind to 0 0 0 0 means binding to all interfaces The port number is optional If not specified 5061 will be used Note The IP address must match the common name hostname in the certificate Please do not bind a TLS socket to multiple IP addresses For details on how to construct a certificate for SIP please refer to ...

Page 263: ...onfigure a static address and port optional that will be used in outbound SIP messages if the UCM6100 is behind NAT If it s a hostname it will only be looked up once External Host Specify an external host name which is similar to External Address except the host name will be looked up periodically based on the External Refresh interval External Refresh Configure the refresh interval for the extern...

Page 264: ...on the channel and the peer channel placing the call on hold doesn t have Music On Hold Suggest Music On Hold Suggest Configure the Music On Hold class to suggest to the peer channel when placing the peer on hold Enable Relaxed DTMF Select to enable relaxed DTMF handling The default setting is No DTMF Mode Select DTMF mode to send DTMF The default setting is RFC2833 If Info is selected SIP INFO me...

Page 265: ...en sent yet If audio path is established already with 183 then send in band ringing Never Whenever ringing occurs the UCM6100 will send 180 Ringing as long as 200OK has not been set yet Inband ringing will not be generated even the end point device is not working properly Server User Agent Configure the user agent string for the UCM6100 Send Compact SIP Headers If enabled compact SIP headers will ...

Page 266: ...e is required Please refer to ANALOG TRUNKS VOIP TRUNKS and OUTBOUND ROUTES sections for configuring analog trunk and outbound route After making sure analog trunk or VoIP Trunk is setup properly and UCM6100 can reach out to PSTN numbers via the trunk on Fax Sending page enter the fax number and upload the file to be faxed Then click on Send to start The progress of sending fax will be displayed i...

Page 267: ...ter ANNOUNCEMENTS CENTER SETTINGS Table 91 Announcements Center Settings Name Configure a name for the newly created Announcements Center for identify this announcement center Code Enter a code number for the custom prompt This code will be used in combination with the group number For example if the code is 55 and group number is 666 The user can dial 55666 to send prompt 55 to all members in gro...

Page 268: ... must not conflict with any number in the system such as extension number or conference number Announcements Center feature can be found under web UI PBX Value added Features Announcements Center The following example demonstrates the usage of this feature 1 Click to create new group 2 Give a name to the newly created group 3 Create a group number which is used with code to send voice message 4 Se...

Page 269: ... create a new Prompt please click Prompt link and follow the instructions in that page Figure 150 Announcements Center Code Configuration Code and Group number are used together to direct specified message to the target group All extensions in the group will receive the message For example we can send code 55 to group 666 by dialing 55666 from any extension registered to the UCM6100 All the member...

Page 270: ... Interfaces and Parking lot It presents administrators the real time status in different sections under web GUI Status PBX Status Figure 152 Status PBX Status TRUNKS Users could see all the configured trunk status in this section Figure 153 Trunk Status Table 93 Trunk Status Status Display trunk status Analog trunk status Available Busy Unavailable Unknown Error SIP Peer trunk status ...

Page 271: ...Display username for this trunk Port Hostname IP Display Port for analog trunk or Hostname IP for VoIP SIP IAX trunk Other operations are also available in trunk status section Click on Trunks the web page will redirect to trunk configuration page which can also be accessed via web GUI PBX Basic Call Routes Analog Trunks Click on to refresh the trunk status Click on to expand the status detail tab...

Page 272: ...d 1 message that has been already read Type Displays extension type SIP User IAX User Analog User Ring Groups Voicemail Groups Other operations are also available in extension status section Click on Extensions the web page will redirect to extension configuration page which can also be accessed via web GUI PBX Basic Call Routes Extensions Click on to refresh the extension status Click on one of t...

Page 273: ...igh quality calls over all calls in the call queue where high quality call means calls answered within 10 seconds Other operations are also available in queue status section Click on Queues the web page will redirect to call queue configuration page which can also be accessed via web GUI PBX Call Features Call Queue Click on to refresh the call queue status Click on to expand the call queue detail...

Page 274: ... status Click on to expand the conference room details Click on to hide the conference room details INTERFACES STATUS This section displays interface port connection status on the UCM6100 The following example shows the interface status for UCM6116 with USB SD card LAN port and FXS1 connected Figure 157 UCM6116 Interfaces Status Table 96 Interface Status Indicators USB connected USB disconnected S...

Page 275: ...will display the parking lot status Figure 158 Parking Lot Status Table 97 Parking Lot Status Caller ID Display the caller ID who parks the call Channel Display channel for the call park Extension Display the parking lot number where the call is parked retrieved Timeout Display timeout in seconds for the parked call The status page will dynamically update this timer from 120 seconds default to 0 W...

Page 276: ...CM6100 Please see details in the following table Table 98 System Status General Status System Status General Model Product model Part Number Product part number System Time Current system time The current system time is also available on the upper right of each web page Up Time System up time since the last reboot Boot Boot version Core Core version Base Base version Program Program version This i...

Page 277: ...dress Subnet Mask Subnet mask address DNS Server DNS Server address STORAGE USAGE Users could access the storage usage information from Web GUI Status System Status Storage Usage It shows the available and used space for the following partitions Configuration partition This partition contains PBX system configuration files and service configuration files Data partition Voicemail recording files IV...

Page 278: ...gure 160 System Status Resource Usage SYSTEM EVENTS The UCM6100 can monitor important system events log the alerts and send Email notifications to the system administrator ALERT EVENTS LIST The system alert events list can be found under Web GUI Status System Events Alert Events List The following event are currently supported on the UCM6100 which will have alert and or Email generated if occurred...

Page 279: ... detection based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle Alert Threshold If the detected value exceeds the threshold in percentage the UCM6100 system will send the alert 2 Memory Usage Figure 162 System Events Alert Events Lists Memory Usage Detect Cycle The UCM6100 will perform the memory usage detection based on this cycle Us...

Page 280: ... the event at each cycle based on the specified time Users can enter the number and then select second s minute s hour s day s to configure the cycle Click on the switch to turn on off the alert and Email notification for the event Users could also select the checkbox for each event and then click on button Alert On Alert Off Email Notification On Email Notification Off to control the alert and Em...

Page 281: ...d into two types by the system 1 Generate Alert Generated when alert events happen for example alert logs for disk usage exceeding the alert threshold 2 Restore to Normal Generated when alert events being cleared for example logs for disk usage dropping back below the alert threshold User could filter out alert logs of Generate Alert or Restore to Normal by specifying the type according to need Th...

Page 282: ...27 16 47 03 Call From Format John Doe 6012 Call To Format 6005 Answered By Format 6005 Call Time Format 0 00 10 Talk Time Format 0 00 10 Status Format NO ANSWER BUSY ANSWERED or FAILED Options Voice record playing downloading deleting Users could filter the call report by specifying the date range and criteria depending on how the users would like to include the logs to the report Then click on Vi...

Page 283: ...e calendar icon on the right and the calendar will show for users to select the exact date and time Caller Number Enter the caller number to filter the CDR report CDR with the matching caller number will be filtered out User could specify a particular caller number or enter a pattern matches zero or more characters only appears in the end X matches any digit from 0 to 9 case insensitive repeatable...

Page 284: ...t information Play Download Delete Recording File per entry If the entry has audio recording file for the call the three icons on the most right column will be activated for users to select In the following picture the second entry has audio recording file for the call Click on to play the recording file click on to download the recording file in wav format click on to delete the recording file th...

Page 285: ... the call is from FXO PSTN line For FXO PSTN line we only know there is an incoming request when there is incoming call but we don t know the number being called So we are using s to match it where s means start Figure 171 Downloaded CDR File Sample Call To Shows s Context There are different context values that might show up in the downloaded CDR file The actual value can vary case by case Here a...

Page 286: ...dial out through the trunk c SIP trunk_X XXXXXX where trunk_X is the internal trunk name and it is an inbound call from this trunk The last XXXXX is a random string and can be ignored Sample 3 Figure 174 Downloaded CDR File Sample Source Channel and Dest Channel 3 This is a very special channel name If it shows up most likely it means a conference call There are some other possible values but thes...

Page 287: ...ype Select one or more in the following checkboxes Inbound calls Outbound calls Internal calls External calls All calls Time Range By month of the selected year By week of the selected year By day of the specified month for the year By hour of the specified date By range For example 2013 01 To 2013 03 RECORDING FILES This page lists all the recording files recorded by Auto Record per extension rin...

Page 288: ...ication Before accessing the API the administrators need enable API and configure the access authentication information on the UCM6100 first The API configuration parameters are listed in the table below Table 102 API Configuration Files Enable Enable Disable API The default setting is disabled TLS Bind Address Configure the IP address for TLS server to bind to 0 0 0 0 means binding to all interfa...

Page 289: ...s permitted by API This creates an AIP specific access control list Multiple entries are allowed For example 192 168 40 3 255 255 255 255 denies access from all IP addresses except 192 168 40 3 The default setting is blank meaning all IPs will be denied Users must set permitted IP address before connecting to the API For more details on CDR API Access to Call Detail Records and REC API Access to C...

Page 290: ...ver and selecting a download method Configure a valid URL for TFTP HTTP or HTTPS the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com The upgrading configuration can be accessed via Web GUI Maintenance Upgrade Figure 177 Network Upgrade Table 103 Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method TFTP HTTP or HTTPS Firmw...

Page 291: ... a reboot message will be displayed in the LCD Manually reboot the UCM6100 when it s appropriate to avoid immediate service interruption After it boots up log in the web GUI to check the firmware version UPGRADING VIA LOCAL UPLOAD If there is no HTTP TFTP server users could also upload the firmware to the UCM6100 directly via Web GUI Please follow the steps below to upload firmware locally Downloa...

Page 292: ... Firmware Files Wait until the upgrading process is successful and a window will be popped up in the Web GUI Figure 180 Reboot UCM6100 Click on OK to reboot the UCM6100 and check the firmware version after it boots up Note Please do not interrupt or power cycle the UCM6100 during upgrading process ...

Page 293: ...ctory of the TFTP server 2 Connect the PC running the TFTP server and the UCM6100 to the same LAN segment 3 Launch the TFTP server and go to the File menu Configure Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server and configure the TFTP server in the UCM6100 web configuration interface 5 Configure the Firmware ...

Page 294: ...he backup file 4 Click on Backup to start backup Once the backup is done the list of the backups will be displayed with date and time in the web page Users can download restore or delete it from the UCM61xx internal storage or the external device Click on to upload backup file from the local device to UCM61xx The uploaded backup file will also be displayed in the web page and can be used to restor...

Page 295: ... only be stored in USB SD card SFTP server User is allowed to set backup time from 0 23 and how frequent the backup will be performed Figure 183 Local Backup DATA SYNC Besides local backup users could backup the voice records voice mails CDR FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI Maintenance Backup Data Sync Figure 184 Data Sync ...

Page 296: ...he backup logs will be listed on the web page After data sync is configured users could also manually synchronize all data by clicking on instead of waiting for the backup time interval to come RESTORE CONFIGURATION FROM BACKUP FILE To restore the configuration on the UCM6100 from a backup file users could go to Web GUI Maintenance Backup Local Backup A list of previous configuration backups is di...

Page 297: ...rom Backup File Note The uploaded backup file must be a tar file with no special characters like space in the file name The uploaded back file size must be under 10MB CLEANER Users could configure to clean the Call Detail Report Voice Records Voice Mails FAX automatically under Web GUI Maintenance Cleaner ...

Page 298: ...fy the day of the month to clean up CDR Enable VR Cleaner Enter the Voice Records Cleaner function Choose Cleaner File Select the files for system automatic clean Recording Files Conference Queue Voicemail Fax VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage status in percentage VR Clean Time Enter 0 23 to specify the hour of the day to clean up Voice Reco...

Page 299: ...ings Recordings Storage Recordings Storage RESET AND REBOOT Users could perform reset and reboot under Web GUI Maintenance Reset and Reboot To factory reset the device select the mode type first There are two different types for reset User Data All the data including voicemail recordings IVR Prompt Music on Hold CDR and backup files will be cleared All All the configurations and data will be reset...

Page 300: ...di This module is related to analog calls FXO FXS app_meetme This module is related to conference bridge Note Syslog is usually for debugging and troubleshooting purpose Turning on all levels for all syslog modules is not recommended for daily usage Too many syslog print might cause traffic and affect system performance TROUBLESHOOTING On the UCM6100 users could capture traces ping remote host and...

Page 301: ...capture tool host src dst net protocol port port range before starting capturing the trace IP PING Enter the target host in host name or IP address Then press Start button The output result will dynamically display in the window below Figure 189 PING TRACEROUTE Enter the target host in host name or IP address Then press Start button The output result will dynamically display in the window below ...

Page 302: ...an access analog record trance under web GUI Maintenance Troubleshooting Analog Record Trace Here is the step to capture trace 1 Select FXO or FXS for Record Ports If the issue happens on FXO 1 select FXO port 1 to record the trace 2 Select Record Direction 3 Select Record File Mode to separate the record per direction or mix 4 Click on Start 5 Make a call via the analog port that has the issue 6 ...

Page 303: ...riodically check UCM6100 Check Cycle is configurable in seconds and the default setting is 60 sec Check Times is the maximum number of failed checks before restart the UCM6100 The default setting is 3 If there is no response from UCM6100 after 3 attempts default to check current status will be stored and the internal service in UCM6100 will be restarted Figure 192 Service Check REMOTE ACCESS SSH A...

Page 304: ...100 Series IP PBX User Manual Page 303 of 305 Maintenance Remote Access SSH Access By default SSH access is disabled for security concerns It is highly recommend to only enable SSH access for debugging purpose Figure 193 SSH Access ...

Page 305: ...Firmware Version 1 0 9 26 UCM6100 Series IP PBX User Manual Page 304 of 305 This page intentionally left blank ...

Page 306: ...oper Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Gran...

Page 307: ...couraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Regulatory Information U S FCC Part 68 Sta...

Page 308: ... the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending ...

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