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Gold Medal PopClean Elite Popper 600 Series, Instruction Manual, Page: 57 / 65

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Gold Medal PopClean Elite Popper 600 Series Instruction Manual Download Page 57

Instruction Manual - Touch Screen 

2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)

 

 

PopClean Elite Popper -600 Series

 

2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions) 

 

Page 57 

 

 

gmpopcorn.com 

 

Troubleshooting 

The troubleshooting section covers error code descriptions which may be seen on the display 
and general machine issues that may not be covered by an error code.  

Error Code Explanation Table 

After addressing an error code, 

turn the Power Switch OFF then back ON to reset the display 

screen. 

Error Code 

Display View 

Explanation - Solution 

Error Code 1  

Reversed T/C

 

E1 

Error:  Reversed T/C 

(Turn machine OFF and 

then ON.  If problem 

persists, contact Service.) 

For a Reversed Thermocouple error code, turn machine OFF 
and then ON.  If problem persists, contact a qualified service 
person for inspection/repair.  

Note for Twin Units:

 It is best to turn on both kettles and use 

them equally throughout the day. If only one kettle is being 

used for a long period of time, then when the second kettle is 
turned on, the temperature variation can initiate a Reversed 
T/C error code.  

To fix the error, allow the first kettle to cool down before 
starting the second kettle. Turn the Power Switch OFF then 
back ON to reset the display and clear the error. If the error 
persists, contact a qualified service person for 
inspection/repair. 

Error Code 2  

Open T/C 

E2 

Error:  Open T/C 

(Turn machine OFF and 

then ON.  If problem 

persists, contact Service.) 

Turn machine OFF and then ON.  If problem persists, contact a 
qualified service person for inspection/repair.   

Error Code 4 

Runaway Heat 
 

E4 

Error:  Kettle Heat 

(Turn machine OFF and 

then ON.  If problem 

persists, contact Service.) 

Turn machine OFF and then ON.  If problem persists, contact a 
qualified service person for inspection/repair.   

Error Code 5 

Kettle Mismatch 
 

E5 

Error:  Kettle Mismatch 

(Turn machine OFF and 

then ON.  If problem 

persists, contact Service.) 

Turn machine OFF and then ON.  If problem persists, contact a 
qualified service person for inspection/repair.   

Error Code 7 

Hi Kettle Current 

 

E7 

Error:  Kettle Current 

(Turn machine OFF and 

then ON.  IF problem 

persists, contact Service.) 

Turn machine OFF and then ON.  If problem persists, contact a 
qualified service person for inspection/repair.   

 

 

 

 

 

Summary of Contents for PopClean Elite Popper 600 Series

Page 1: ...lion Drive Cincinnati Ohio 45241 4807 USA PopClean Elite Popper TM 600 Series Touch Screen Control For 6XX Series PopClean Models beginning with 2011 2848 2860 2872 and 2873 32 oz Pop O Golds 2911 294...

Page 2: ...e 20 Updraft Filters 22 Downdraft Filters 23 OPERATING INSTRUCTIONS 24 Controls and Their Functions 24 Introduction to the Touch Screen Control 25 Initial Startup User Configuration 28 QUICK Reference...

Page 3: ...Any alterations to this equipment will void the warranty and may cause a dangerous condition This appliance is not intended to be operated by means of an external timer or separate remote control syst...

Page 4: ...rsons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance...

Page 5: ...48 2860 2872 and 2873 for 32 oz Pop O Golds 2911 2948 2960 2972 and 2973 for 52 oz Medallions The Instruction Manual contains initial setup installation and operating instructions for the unit Read an...

Page 6: ...reference only Other features and options Touch Screen Control Panel o Butterfly or Mushroom Recipes standard on all units o Salt Sweet pop in salt or sweet mode standard on all units o Ability to pop...

Page 7: ...nits and 52 oz units for Flexi Pop 32 oz Corn Cup PN 67905 32 Incl with 32 oz units and 52 oz units for Flexi Pop 18 oz Corn Cup PN 67905 18 Incl with 32 oz units for Flexi Pop 52 oz Corn Cup PN 17757...

Page 8: ...base Domestic units have a wall receptacle provided Twin Models have 2 plugs and 2 receptacles A secondary smaller power cord located in the cabinet base is provided for powering the oil dispense unit...

Page 9: ...d the oil dispense unit is attached the Oil Level located on the digital display can be calibrated Reference Initial Startup User Configuration section of this manual 9 Open the cabinet base and remov...

Page 10: ...n below then slide the chute down into the holding brackets For use have a holding bin in place to accept the popped corn from the chute RH Chute shown installed Step 1 Position chute end into the sid...

Page 11: ...ation instructions EXPORT UNITS 220 230 V 50 60 Hz reference unit Data Plate for Wattage requirement Potential Electrical Variations 220 V 60 Hz Twin Models are supplied with two plugs one for each si...

Page 12: ...d be at 208 or 240 V potential instead of the needed 120 V resulting in excessive temperatures in the heat elements i e kettle and possible fire and or damage to electrical components Receptacle Wirin...

Page 13: ...e wall outlet can accept the grounded plugs where applicable on the power supply cord 3 The wall outlet must have the proper polarity If in doubt have a competent electrician inspect the outlet and co...

Page 14: ...ative ONLY The unit will not turn on if the Fire Suppression System is not activated As the popper unit is plugged in when the Fire Suppression System is armed a distinct click can be heard as the Fir...

Page 15: ...tem is triggered The alarm system connections are located in the fire suppression components compartment in the base of the popper To access this compartment remove the oil dispense unit then remove t...

Page 16: ...uld be kept on nozzle at all times unless forced off during a system deployment 280 F High Temperature Fusible Link Gold Medal Part No 62064 Ansul Part No 439087 Reference Nozzle and Fusible Link Loca...

Page 17: ...Models 280 F Fusible Link High temperature rated link for first response to a kettle fire one for each kettle Fire Damper In the event of a fire in the blower compartment the Fire Damper will close t...

Page 18: ...located above kettle 2W Spray Nozzle two nozzles used for kettle 2W Spray Nozzles 2W Spray Nozzle 280 F Fusible Link High temperature rated link located in ductwork for filtration system fire detecti...

Page 19: ...planation Table on next page Always keep a spare set of filters on hand When the display shows a Change Filter Error indicating insufficient filter efficiency THE FILTER SYSTEM AND KETTLE HEAT WILL NO...

Page 20: ...en for service technician or manager only passcode required to access additional screens Otherwise turn machine OFF change the Box and HEPA Filters then turn machine back ON Reference the Updraft or D...

Page 21: ...install the box filter or make sure it engages the interlock then turn machine back ON Reference the Updraft or Downdraft Filter section accordingly for instructions on filter installation Error Code...

Page 22: ...n lift off the Filter Door door MUST be reinstalled so tab engages interlock then FULLY turn knobs clockwise to close 2 Lift Box Filter out to remove see image above To reinstall Carefully slide the B...

Page 23: ...interlock switch 4 RESTART popper to clear error BOX FILTER and HEPA FILTER To remove the Box Filter 1 Rotate the three Compression Knobs counter clockwise to open the Filter Door close door to engage...

Page 24: ...the circuit breaker s may be tripped Reference the Troubleshooting section of this manual USB PORT Used for updating software and to upload download information for the machine ONLY This is NOT a char...

Page 25: ...or for screen navigation and programming Theater Mode Allows operator access to popping corn functions only selecting a recipe and access to all other functions requires a Manager s passcode Splash Sc...

Page 26: ...to the oil unit Bag in a Box or Bucket Pump Important Note To stop oil flow at any time turn Oil Master OFF To Pop Corn When a recipe is selected the equipment is automatically turned ON The Kettle He...

Page 27: ...ook screen Select a Corn Type Butterfly or Mushroom Select a Flavoring Salt or Sweet Select a Load Size Large or Small Cook Screens A cook cycle is started kettle begins heating Pause Button Stops hea...

Page 28: ...e selection and programming THEATER Mode Allows operator access to popping corn functions ONLY selecting a recipe and access to all other functions requires a Manager s password Standard or Theater 3...

Page 29: ...e an EMPTY bucket of oil in unit then press OK sets oil at 0 2 Load a FULL bucket of oil in unit then press OK sets oil at 100 3 Press OK to confirm calibration complete 3 Oil Pump Calibration Sets oi...

Page 30: ...o taking volume measurements Calibrate Bucket Pump 1 Hold a cup under the oil delivery tube in popper press OK 2 Press OK 1 to begin dispensing oil Press OK 2 when oil STARTS flowing hold cup till dri...

Page 31: ...rence Status Bar for operation prompts 3 Theater Mode Recipe is preselected Press OK to proceed Standard Mode Select recipe desired Press OK 4 Kettle begins preheating 5 Prepare Corn and Flavacol DO N...

Page 32: ...me is approx 30 of corn amount Flavacol Salt Amount Use large or small Flavacol scoop provided DO NOT add Flavacol for SWEET Mode Glaze Pop Sugar Amount Use amount equal to 1 2 the quantity of corn re...

Page 33: ...turns yellow and beep becomes a solid tone to indicate action is needed If corn is still not loaded Status Bar turns red indicating kettle will be shut down after a kettle shutdown error press lock bu...

Page 34: ...ed Status Bar turns yellow to indicate action is needed If flavoring is still not loaded during the prompt screen returns to popping cycle and FLAVORING SHOULD NOT BE ADDED 7 2 Press OK to continue th...

Page 35: ...Passcode This section expands on the introductory section which provided general instructions to turn equipment ON OFF and introduced the cook screens Reference Introduction of the Touch Screen Contro...

Page 36: ...Cook N7 8 Upload Cook N7 9 N A N7 10 User Configuration Unit Name Operational Mode Standard or Theater Temperature Mode F or C Screensaver ON or OFF Screensaver Timeout Minutes Filter Timeout Minutes...

Page 37: ...the current kettle temperature Popping Cycle Status Visual indicator of cycle progression from preheating through kettle dump Oil Reserve Displays approx percentage of oil remaining Equipment Button M...

Page 38: ...Press to select a video reference Navigation section N2 Training for control descriptions to view a video To Manually Operate the Oil Pump 1 Turn Oil Master ON provides power to pump 2 PRESS and HOLD...

Page 39: ...To change mode reference section N7 10 User Configuration Theater Mode requires a Manager s Passcode to access the Main Menu reference section N8 Theater Number of Cook Cycles per calendar day shown...

Page 40: ...lt timeout is 15 minutes to adjust the timeout setting refer to Navigating the Touch Screen Control section N7 10 User Configuration For further information on the filtration system reference the Filt...

Page 41: ...g solid If the machine has not been used for several days turn the Oil Master ON the night before it is expected to be used Bucket Pump Model Turning Oil Master ON activates the heating element on the...

Page 42: ...without a Manager s passcode but under some circumstances ex an error condition the screen is automatically made available for quick access to correct an issue Select a Setting Button and reference t...

Page 43: ...t calibration 1 With NO boxes in unit load 1 FULL box of oil 2 Press OK sets oil level at 0 3 Load 2nd FULL box of oil 4 Press OK sets oil level to 100 5 Press OK to confirm calibration complete To Ca...

Page 44: ...ation Allow kettle to cool completely prior to taking volume measurements 1 Hold a cup under oil delivery tube in popper 2 Press OK to confirm cup is in place 3 Press OK to dispense oil Oil dispenses...

Page 45: ...confirm cup is in place 3 Press OK 1 to begin dispensing oil Press OK 2 when oil STARTS flowing button then shows time it took to prime the oil line Oil dispenses for 10 seconds continue holding cup...

Page 46: ...dow shows current setting 2 Enter new oil amount or press or to adjust amount in 1 oz increments 52 oz Unit Oil Volume Large Load default is 17 oz oil adj range 5 25 oz Small Load default is 11 oz oil...

Page 47: ...OR Auto Corrections If a temperature outside the adjustment range is entered the value remains unchanged The load temperature CANNOT be lower than the dump temperature Attempting to move the load temp...

Page 48: ...On Settings screen select Upload Recipes if Status Bar prompts no USB detected go back to Menu screen and reinsert USB 4 The recipe txt file is uploaded to USB 5 When upload is complete remove USB ref...

Page 49: ...information The recipe txt file must be in the root directory of USB 5 When download is complete remove USB reference Status Bar for action needed N7 7 View Cook View Cook report view of each cook cy...

Page 50: ...reference Status Bar for action needed The file can be opened on a computer to review the cook log as needed for back of the house data analysis N7 9 N A N7 10 User Configuration User Configuration T...

Page 51: ...minutes Default is 15 minutes number of minutes without a cook cycle before filter system is automatically shut OFF Press or to adjust time in 1 minute intervals 7 Crisper System ON OFF Default is Aut...

Page 52: ...Configuration Maintenance For Qualified Service Technicians ONLY access to the Maintenance screen requires a Technician s passcode if needed contact Gold Medal Technical Support for the passcode For s...

Page 53: ...they will damage parts of machine Note It is extremely important to follow all cleaning procedures otherwise parts damage and equipment failure will result The warranty does not cover parts that are d...

Page 54: ...kettle in place for cleaning purposes and allows access to hard to reach places without removing the kettle To remove the lid and agitator assembly tilt kettle into the dump position and swing the hoo...

Page 55: ...rease from the glass and cabinet cloth may be SLIGHTLY dampened with soap and water then wipe again with clean water to remove any remaining cleaner 8 Clean glass panels with glass cleaner Gold Medal...

Page 56: ...rtment The blower compartment MUST be inspected cleaned every 3 4 months by Qualified Service Personnel to maintain proper operation 1 Turn machine OFF unplug unit and allow it to cool before attempti...

Page 57: ...emperature variation can initiate a Reversed T C error code To fix the error allow the first kettle to cool down before starting the second kettle Turn the Power Switch OFF then back ON to reset the d...

Page 58: ...screen goes away when cooking screen advances to the next phase Error Code 11 Change Filters Change Filters Air filters need to be changed Indicates pressure switch detects Box and HEPA Filter efficie...

Page 59: ...ngly for instructions on filter installation Error Code 15 HEPA Filter E15 Error HEPA Filter Turn machine OFF and verify HEPA filter is in place If problem persists call Service Indicates the HEPA Fil...

Page 60: ...the oil dispense unit fuse is blown Check the 1 AMP Fuse located on the control box of the oil dispense unit and replace if needed If replaced and blows again have a qualified service person inspect...

Page 61: ...Check the Mini Circuit Breaker s if reset then trips again the unit must be inspected repaired by qualified service personnel B Kettle Stir Motor B Make sure the Stir Motor is ON If Stir Motor is ON...

Page 62: ...mage shown Once adjusted re tighten the set screw in the set collar above the crossbar to secure shaft in place Step 4 Adjust clearance between the bottom of the crossbar and the lower set collar to 1...

Page 63: ...trations and or parts list General images may be used in manual for reference only 2 Use only approved replacement parts when servicing this unit 3 When ordering please include part number part name a...

Page 64: ...g PN 63300 Downdraft Box Filter PN 62710 HEPA Filter PN 62711 Baffle Filter PN 63222 Updraft Box Filter 12x24x4 PN 63304 Crisper Blower Filters reference Cleaning the Crisper Blower Compartment sectio...

Page 65: ...IMPLIED AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF In no...

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