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101

8. Solving Operation Problems

When An Error Report is Printed

An Error Report is printed if a mes-
sage cannot be successfully sent or re-
ceived.
Possible causes include a problem
with your machine or noise on the
telephone line. If an error occurs dur-
ing transmission, resend the original.
If an error occurs during reception,
ask the sender to resend the message.

Note

❒

If an error happens frequently,
contact your service representa-
tive.

❒

The “Page” column gives the total
number of pages. The “Page Not
Sent” column gives the number of
pages not sent or received success-
fully.

Kir-C2-ENcombine_F_FM.book Page 101 Wednesday, April 27, 2005 6:47 PM

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Summary of Contents for DSm616

Page 1: ...imile Reference Advanced Featur FAX Option Type 2018 Operating Instructions Facsimile Reference Advanced Features Transmission Mode Communication Information Other Transmission Features Reception Feat...

Page 2: ...trademarks of Microsoft Corporation in the United States and or other countries Adobe PostScript and Acrobat are registered trademarks of Adobe Systems Incorporated Other product names used herein ar...

Page 3: ...bers e mail addresses and user codes Network Guide PDF file CD ROM1 Describes procedures for configuring the machine and computers in a net work environment Copy Reference Describes operations functio...

Page 4: ...ument Link installed with DeskTopBinder Lite This guide is added to the Start menu when Desk TopBinder Lite is installed Manuals for ScanRouter V2 Lite ScanRouter V2 Lite is a utility included on the...

Page 5: ...ransmission 13 Printing a List of Files in Memory Print TX Standby File List 15 Checking the Transmission Result TX File Status 16 Checking the Reception Result RX File Status 17 Printing a File Print...

Page 6: ...Reception Features Reception 37 Immediate Reception 37 Memory Reception 37 Substitute Reception 38 Receiving messages unconditionally 39 Receiving messages according to parameter specified settings 39...

Page 7: ...cover sheet 56 Previewing fax images 56 Specifying options 56 Printing and Saving 58 Editing Address Book 59 Editing Fax Cover Sheets 61 Creating a cover sheet 61 Attaching a created cover sheet 61 LA...

Page 8: ...Dial Push Phone 98 G3 Analog Line 98 RDS Remote Diagnostic System 100 8 Solving Operation Problems When An Error Report is Printed 101 Turning Off the Main Power In Case of a Power Failure 102 When an...

Page 9: ...bol Be sure to read the instructions all of which are included in Safety In formation Copy Reference The statements above are notes for your safety Important If this instruction is not followed paper...

Page 10: ...rred to using a general name DeskTopBinder Lite and DeskTopBinder Professional DeskTopBinder Optional Major options of this machine are referred to as follows in this manual Auto Document Feeder ADF A...

Page 11: ...n memory are lost If messages are lost for this reason a Power Failure Report is automatically printed when the main power switch is turned on Use this report to identify lost mes sages Limitation Thi...

Page 12: ...ep C E E E E Enter the time using the number keys and then press AM PM Note If you enter a wrong number press the Clear Stop key and then reenter To cancel Send Later press the Cancel key The display...

Page 13: ...ammed and Regist as Sender set to On the following sender name appears on the e mail received at the other end For details about settings see User Code MFP General Set tings Guide When User Name is pr...

Page 14: ...rogrammed with the user code If your e mail address is pro grammed with the user code you can select whether the machine sends transmission result by e mail A Select E mail or Do not E mail using U U...

Page 15: ...is only available with the ARDF You can confirm whether both sides were properly scanned using the Stamp function See p 29 Stamp You can program one of the User Function keys with operations for this...

Page 16: ...elect 2 Sided from 1st Page to send a two sided original from the first page Select 1 Sided for 1st Page if you want to send a cover letter as the first page To cancel the setting select Off using U U...

Page 17: ...Guide If you send e mail without set ting a subject in E mail Options under TX Mode the subject is automatically inserted For de tails about how a subject is auto matically inserted see p 53 About the...

Page 18: ...n You can select whether or not dates fax header names file num bers or page numbers are printed by changing their respective User Parameters switch 18 bit 3 2 1 0 See p 80 User Parameters You can pro...

Page 19: ...be preceded by To Note When there is an image around the area where the Label is to be print ed that image is deleted A A A A Press TX Mode B B B B Select Label Insertion using U U U U or T T T T and...

Page 20: ...Transmission Mode 12 1...

Page 21: ...s deleted from memo ry You can cancel a file for Memory Transmission This function is useful to cancel a transmission when you notice a mistake in destination or with the originals after storing To ca...

Page 22: ...d only one destination number appears D D D D Press Delete The selected file is deleted The display returns to that of step B Note To quit transmission cancel press No To cancel another transmission r...

Page 23: ...dby File A A A A Press the Job Information key B B B B Select Print TX Standby File List us ing U U U U or T T T T and then press the OK key C C C C Press the Start key The display returns to that of...

Page 24: ...skip steps A and B In this case however you cannot print a jour nal A A A A Press the Job Information key B B B B Select TX File Status using U U U U or T T T T and then press the OK key C C C C Chec...

Page 25: ...func tion User Function keys let you skip steps A and B In this case however you cannot print a jour nal A A A A Press the Job Information key B B B B Select RX File Status using U U U U or T T T T a...

Page 26: ...press the OK key C C C C Select the file you want to print using U U U U or T T T T Firstly the latest transmission standby file appears Note If there is no transmission file the message No standby fi...

Page 27: ...rt is printed informing you which messages have been deleted See p 102 Turning Off the Main Power In Case of a Power Failure Note Even when Memory Lock is avail able reception is not possible if free...

Page 28: ...of step C Note If the Memory Lock ID does not match the message Speci fied code does not match the programmed Memory Lock ID appears and then the dis play returns to that of step D To cancel printing...

Page 29: ...ender name column of the Journal is useful when you need to program a special sender See p 89 Special Senders to Treat Differ ently You can set whether the Journal is automatically printed after every...

Page 30: ...he name for display pro grammed by the other end Shows the programmed fax number if the name for display has not been pro grammed If neither name nor fax number has been programmed by the other end an...

Page 31: ...ansmissions or re ceptions 8 Number of pages Shows the number of pages transmitted or received 9 Communication result Shows the result of transmissions or re ceptions OK All pages were properly transm...

Page 32: ...itations on received e mail and printed images see p 56 Receiving Internet Fax Facsimile Reference Basic Features A A A A Press the Job Information key B B B B Select Manual E mail Reception us ing U...

Page 33: ...parts of a number For On Hook Dial and Manual Di al no pause is needed You cannot use this function with Internet Fax transmission Example 01133 155533 Assume that 01133 is stored in a Quick Dial key...

Page 34: ...tinations broadcasted to To redial a fax number do not dial any numbers before you press the Pause Redial key If you press the Pause Redial key after entering numbers using the number keys a pause wil...

Page 35: ...at the minimum level T chang es to The volume can also be preprogrammed in General Settings Adjust See p 65 Ad justing the Volume Facsimile Reference Basic Features and p 72 General Settings Adjust I...

Page 36: ...ference Basic Features p 29 Scan Settings Facsimile Reference Basic Features B B B B Pick up the handset You will hear a tone C C C C Dial The machine immediately dials the destination Note If you mak...

Page 37: ...n key registration see p 72 General Settings Adjust When the stamp starts getting lighter replace the cartridge See p 105 Replacing the Stamp Car tridge If a page was not stamped even though the Stamp...

Page 38: ...ent using Immediate Transmission or when all pages have been scanned in Memory Transmission When same pages are left un scanned in Parallel Memory Trans mission or Memory Transmission When the Some pa...

Page 39: ...n Immediate Transmis sion This is useful when you are in a hurry and need to use the original for another purpose Limitation Standard Memory Transmission is used instead of Parallel Memory Transmissio...

Page 40: ...cording to which country you are in If redialing fails after four redials the machine cancels the transmission and prints a Transmission Result Report or Communication Failure Report See p 36 Communic...

Page 41: ...le when using Mixed Original Sizes JBIG Transmission If you use JBIG Joint Bi level Image Experts Group compression you can send photographic originals faster than with other methods of compres sion R...

Page 42: ...nsmitted in 10 40 on 30th January 2004 is JOURNAL200401301040 csv The subject of Journal by e mail be gins with Journal Journal by E mail If the setting is made so that the Jour nal is transmitted as...

Page 43: ...ion key you can select whether a report e mail is sent after transmission Note If two or more destinations are specified this report is printed af ter the fax message has been sent to all the destinat...

Page 44: ...ogrammed destination col umn indicates the message could not be sent because the transfer s fax number is incorrect or not pro grammed Transmission Result Report Immediate Transmission If you turn thi...

Page 45: ...reaches 0 during Immediate Reception any further reception becomes impossible and the current communication is ter minated Reception resolution This machine supports Standard Detail and Fine resolutio...

Page 46: ...ssage is stored in memory instead of being printed Substitute Reception gets used when the machine cannot print any fax messages Fax messages received using Substitute Reception are auto matically pri...

Page 47: ...to identify which messages are lost so you can ask the senders to transmit them again Important If a sender has not programmed their Own Name or Own Fax Number the machine may fail to receive an impo...

Page 48: ...ss is programmed as the destination docu ments received are forwarded as e mail Note You need to specify the Forwarding destination in advance See p 76 For warding If you want to forward documents to...

Page 49: ...P reception is not set Also the SMTP server sends an error notification to the originator If an error is encountered during e mail reception reception is aborted the e mail is discarded and Error Repo...

Page 50: ...il transfer request is received when the SMTP RX File Delivery Set tings to Off this machine responds with an error message to the SMTP server You can make settings that limit transfer to specified or...

Page 51: ...you use JBIG Joint Bi level Image Experts Group compression you can send photographic originals faster than with other methods of compres sion It allows you to receive messag es sent in the JBIG forma...

Page 52: ...on a Checkered Mark is printed on the first page of fax messages to help you separate them Note You can turn this function on or off using Reception Setting See p 73 Reception Settings Center Mark Whe...

Page 53: ...ntation are received consecu tively they are printed on a single sheet when you turn this function on This can help you economize on pa per Two A5K messages are printed side by side on a sheet of A4L...

Page 54: ...can customize this function with the following settings Reduction Print split mark Overprinting Overprinting length Guideline for split You can adjust the overprinting and reduction lengths within the...

Page 55: ...and LL indicate that the message is split over two pages of paper with the orientation and size shown Note Widths that this machine can re ceive are A4 B4 JIS and A3 Any messages narrower than A4 are...

Page 56: ...t of the speci fied size of paper the message will not be printed Be sure the paper tray is inserted The action that follows pressing Exit varies depending on the sta tus of the machine when the mes s...

Page 57: ...t from the Windows application then select LAN Fax as the printer and then specify a destination In addition to sending faxes LAN Fax Driver allows this machine to be used for printing out documents p...

Page 58: ...Fax Cover Sheet Editor helps you edit LAN Fax cover sheets Note The following explanation as sumes that you are familiar with general Windows procedures and practices If you are not see the documenta...

Page 59: ...dure to install LAN Fax Driver Address Book and LAN Fax Cover Sheet Editor at one time A A A A Quit all applications currently running B B B B Insert the CD ROM included with this machine into the CD...

Page 60: ...dows 2000 XP Microsoft Windows Server 2003 Microsoft Windows NT 4 0 Display VGA 640 480 dots or more Limitation All operations cannot be guaran teed depending on the system en vironment When you use W...

Page 61: ...2003 or Windows NT 4 0 log on using an account that has Admin istrator permissions A A A A On the Start menu point to Set tings and then click Printers Note With Windows XP Professional or Windows Ser...

Page 62: ...menu click Print B B B B Select LAN Fax M4 in Printer Name C C C C Click OK The LAN Fax dialog box appears Note The setting method may differ depending on the application you are using In all cases s...

Page 63: ...he desired address list from the drop down menu Note Up to three files used most lately appear in the drop down menu To use an ad dress list that did not appear click Browse and then se lect the file...

Page 64: ...appears B B B B Check the image and then click OK Note To cancel printing or sending click Cancel Images on the Preview window are not exactly the same as images to be output Specifying options You c...

Page 65: ...ng SmartDeviceMonitor for Client version 5 0 or earlier Transmission results are informed only when connected with a net work using SmartDeviceMonitor for Client Managing transmission using LAN Fax Dr...

Page 66: ...the File menu click Print B B B B Select LAN Fax M4 in Printer Name and then click OK The LAN Fax dialog box appears Note The setting method may differ depending on the application you are using In al...

Page 67: ...Book data of this machine in the LAN Fax s Address Book Programming new destinations A Enter the destination Note For Line select G3 Do not select G4 I G3 G3 2 G3 3 G3 Dir Auto or G3 PABX Auto unavail...

Page 68: ...min pro vides the following management functions Using Address Management Tool you can check information about destina tions programmed on the machine and change the fax numbers and names of these des...

Page 69: ...es and then click LAN Fax Cover Sheet Editor The dialog box of LAN Fax Cover Sheet Editor appears B B B B Edit the cover sheet Note For details about operations see Help C C C C Click Save as on the F...

Page 70: ...partment and per son names F F F F To print the date select the With a Date check box G G G G Enter the sender information Note You can enter company depart ment and person names and telephone and fax...

Page 71: ...ptions dialog box the result can be sent to you by e mail provided your e mail address is programmed in the machine Note You can select whether or not a LAN Fax Result is sent to the specified e mail...

Page 72: ...n Internet Fax docu ment pre existing fax information is overwritten Reference p 47 T 37 Full Mode Facsimile Reference Basic Features A A A A Start up the Web browser on a computer connected to the ma...

Page 73: ...new destination is added A Click Add The Add User page appears B Make sure User is selected in the Select User or Group list C Enter the registration number name and e mail address and then make the...

Page 74: ...Using Fax with Computers 66 5...

Page 75: ...71 Print List Report Description Reference Default Transmission Mode and scan set tings When the power is turned on settings specified here are selected Adjust Sound Volume Program Fax Information On...

Page 76: ...K key If the OK key is not pressed the new settings might be canceled Press the Cancel key to cancel the new settings The previous display ap pears Description Reference Internet Fax Settings Maximum...

Page 77: ...t digits max imum using the number keys and select Partial or All to limit access When Partial is selected Only Key Operator Tools are protected with a Key Operator Code When All is selected Key Opera...

Page 78: ...e User Tools System Settings General Settings Guide A A A A Press the User Tools Counter key The main menu display for default settings appears Note With a Key Operator Code pro grammed changing the d...

Page 79: ...again to di rectly return to the standby dis play Print List Report Print Journal Use this function to print the jour nal A Select Print Journal using U U U U or T T T T and then press the OK key Note...

Page 80: ...Features On Hook Mode At Transmission At Reception At Dialing At Printing Program Fax Information See p 59 Initial Settings and Ad justments Facsimile Reference Ba sic Features Fax Header Own Name Ow...

Page 81: ...es On Off Center Mark Specify whether or not a center mark is to be printed halfway down the left side and at the top center of each page received On Off Print Reception Time Specify whether or not re...

Page 82: ...l ad dress is set e mail received from addresses that do not match the authorized address is discarded and an error message is returned to the SMTP server The authorized e mail address is compared wit...

Page 83: ...Setting Allows you to change and print the function settings to meet your needs p 80 User Parameters Program Special Sender By programming particular receivers as Special Sender in advance you can ha...

Page 84: ...press the OK key E E E E After checking the display press the User Tools Counter key The standby display appears Forwarding This function allows you to have mes sages printed on the machine and sent...

Page 85: ...ferently One receiver only can be specified using this function For multiple receivers use Group Dial You can specify whether or not to print forwarded messages See p 80 User Parameters switch 11 bit...

Page 86: ...ter key B B B B Select Fax Features using U U U U or T T T T and then press the OK key C C C C Select Key Operator Tools using U U U U or T T T T and then press the OK key D D D D Select Forwarding us...

Page 87: ...m Special Senders only in Mem ory Lock program each sender with Special Senders to Treat Dif ferently See p 89 Special Send ers to Treat Differently A A A A Press the User Tools Counter key B B B B Se...

Page 88: ...most bit is bit 0 and the left most is bit 7 You can adjust the settings to match your needs by switching the value of bits between 0 and 1 User Parameter List User Parameter Switches are outlined be...

Page 89: ...ied senders Receiving all mes sages except those from specified senders 10 1 Combine two originals Off On 3 Page reduction when printing Off On 11 2 Detection of Blank Sheet Transmission Off On 6 Loca...

Page 90: ...0 bit 1 has been set to on 0000 0 minute 0001 1 minute 0010 2 minutes 0011 3 minutes 0100 4 minutes 0101 5 minutes 0110 6 minutes 0111 7 minutes 1000 8 minutes 1001 9 minutes 1010 10 minutes 1011 11 m...

Page 91: ...he OK key E E E E Select Parameter Setting using U U U U or T T T T and then press the OK key F F F F Select the switch number you want to change using U U U U or T T T T and then press the OK key G G...

Page 92: ...press the OK key D D D D Select Parameter Setting using U U U U or T T T T and then press the OK key E E E E Select Parameter Setting List using U U U U or T T T T and then press the OK key Note To ca...

Page 93: ...Features Home Position Enables or disables the home position settings When Home Position is set to on the home position settings are enabled and items return to their home positions when scanning and...

Page 94: ...rint Home Position Parameter List Switch Bit Item 0 1 00 3 2 1 Image density 000 Normal density 001 The lightest density 010 The darkest density 101 Lighter density 110 Darker density 5 4 Resolution 0...

Page 95: ...A A Press the User Tools Counter key B B B B Select Fax Features using U U U U or T T T T and then press the OK key C C C C Select Key Operator Tools using U U U U or T T T T and then press the OK ke...

Page 96: ...t number the value switches between 1 and 0 Note Repeat from step G to change another bit number for the same switch H H H H Press the OK key To cancel these settings press the Cancel key The display...

Page 97: ...s Up to 30 A max imum of 24 characters for each name Full Partial agreement When you program own names and facsimile names for multiple destinations you can program a common sequence of characters to...

Page 98: ...utho rized Reception with Recep tion Settings See p 73 Reception Settings See p 80 User Parameters switch 08 bit 2 Without programming Special Senders the Authorized RX function will not work even if...

Page 99: ...rwarding is disabled Programming Changing Special Senders A A A A Press the User Tools Counter key B B B B Select Fax Features using U U U U or T T T T and then press the OK key C C C C Select Key Ope...

Page 100: ...ing U U U U or T T T T and then press the OK key Note You must select only the item you want to program To cancel these settings press the Cancel key The display re turns to that of step E Authorized...

Page 101: ...p I Note After you perform step J set Forwarding of Reception Settings to On See p 73 Reception Settings Memory Lock A Select Memory Lock using U U U U or T T T T and then press the OK key B Select On...

Page 102: ...lect Program Special Sender us ing U U U U or T T T T and then press the OK key E E E E Select Delete Special Sender using U U U U or T T T T and then press the OK key F F F F Select the Special Sende...

Page 103: ...ect Program Special Sender us ing U U U U or T T T T and then press the OK key E E E E Select Initial Set Up using U U U U or T T T T and then press the OK key F F F F Select the function you want to...

Page 104: ...and then press the OK key C C C C Select Key Operator Tools using U U U U or T T T T and then press the OK key D D D D Select Program Special Sender us ing U U U U or T T T T and then press the OK ke...

Page 105: ...en press the OK key C C C C Select Key Operator Tools using U U U U or T T T T and then press the OK key D D D D Select Program Memory Lock ID us ing U U U U or T T T T and then press the OK key E E E...

Page 106: ...e Line Type F F F F Press the User Tools Counter key The standby display appears G3 Analog Line You need to make the following set tings for the G3 Analog Line before you connect the machine to a stan...

Page 107: ...ss the OK key E E E E Select the item you want to pro gram Extension Outside A Select Extension Outside using U U U U or T T T T and then press the OK key B Select the item using U U U U or T T T T an...

Page 108: ...also use RDS to change some of your machine s settings if you request it When the machine is shipped this feature is turned on A A A A Press the User Tools Counter key B B B B Select Fax Features usi...

Page 109: ...your machine or noise on the telephone line If an error occurs dur ing transmission resend the original If an error occurs during reception ask the sender to resend the message Note If an error happe...

Page 110: ...r Substitute Reception was lost ask the sender to resend it Important Do not turn off the main power switch while the power indicator is lit or blinking If you do the hard disk and memory may be dam a...

Page 111: ...on cannot be sent the Error Report Mail is printed by the machine If an error occurs when an e mail is received via SMTP the SMTP server sends an error e mail to the originator of the message Referenc...

Page 112: ...Solving Operation Problems 104 8...

Page 113: ...rtridge by yourself Neglecting this can cause ink leakage Be sure not to dirty your fingers with ink from the cartridge A A A A Lift the ADF or ARDF and then open the stamp cover B B B B Pull out the...

Page 114: ...r into your machine before you can connect the public phone system See p 59 Initial Settings and Adjustments Facsimile Reference Basic Features Make sure the connector is the correct type before you s...

Page 115: ...elephone You can connect the optional handset or an external telephone to the machine You can use it for telephone calls Note Some external telephones may not be connected or may suffer reduced func t...

Page 116: ...Appendix 108 9 Adjusting the handset bell volume Adjust the handset ringer volume using the volume switch...

Page 117: ...Optional Equipment 109 9 Optional Equipment Handset You can make or receive calls by in stalling the optional handset and dial ing manually Reference p 28 Manual Dial...

Page 118: ...a laser Transmission speed 33 600 31 200 28 800 26 400 24 000 21 600 19 2 00 16 800 14 400 12 000 9 600 7 200 4 800 2 40 0bps auto shift down system Low power mode 45 W or less Sleep mode 10 W or less...

Page 119: ...receive e mail with a computer that has an e mail address E mail send functions Automatic conversion of sent documents to e mail format and e mail transmission Memory transmission only E mail receive...

Page 120: ...area Exposure Glass Where original is set Acceptable original size Maximum number of sheets Paper thickness Exposure glass Up to A3 297 420 mm 11 17 279 432 mm 1 ADF or ARDF one sided document Fax tra...

Page 121: ...RDF an original wider than about 264 mm 10 4 is scanned as A3 11 17 size An original narrower than about 230 mm 9 1 will be sent as 81 2 11 or 81 2 14 size and an original narrower than about 264 mm 1...

Page 122: ...47 W L from the ADF or ARDF Immediate Transmission 297 1 mm 11 47 W L from the ADF or ARDF Note During Immediate Transmission the length of the scanning range can be come narrower than 1 200 mm 47 de...

Page 123: ...ze Standard ITU T 4Chart Approx 160 Total number of all documents 200 The number of pages per file 500 The number of pages for all files 500 The number of destinations you can specify for one file 300...

Page 124: ...etecting Blank Sheet 30 Dial Push Phone 98 Double Sided Transmission 7 Dual Access 33 E ECM 32 Editing Address Book 59 Fax Cover Sheet 61 E mail Options 9 E mail Reception 24 E mail Settings 68 73 E m...

Page 125: ...original sizes 112 P Page Reduction 48 Page Separation and Length Reduction 46 Paper size 112 Parallel Memory Transmission 31 Power Failure 102 Previewing fax images 56 Print Completion Beep 44 Print...

Page 126: ...t Differently 89 Specifications 110 Stamp 29 Stamp Cartridge 105 Substitute Reception 38 Switches and Bits 80 Switch Reception Mode 73 T Telephone Line 106 Transmission Features 29 Transmission Mode 3...

Page 127: ......

Page 128: ...m Pages in book 124 Print scale 81 Gap when printed at 81 scale Pages in book Paper thickness 2 4 960000 mm FAX Option Type 2018 Operating Instructions Facsimile Reference Advanced Featur FAX Option...

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