Section 20 - Warranty Policy
GENERAL PROVISIONS & LIMITATIONS
General Air Products, Inc. (the “Company”) warrants to each original
purchaser (“Purchaser”) of its new products from the Company or
its Authorized Distributor that such products are, at the time of de-
livery to the Purchaser, made with good materials and workmanship.
No warranty is made with respect to:
1.
Any product, which has been repaired or altered in such
a way, in the Companies judgment, as to affect the
product adversely.
2.
Any product, which has, in the Companies judgment
been subjected to negligence, accident, improper
storage, improper installation or application.
3.
Any product, which has not been operated or
maintained in accordance with the recommendations of
the Company.
4.
Components or accessories manufactured,
warranted and serviced by others.
5.
Any reconditioned or prior owned product.
Claims for items described in 4. above should be submitted
directly to the manufacturer of the component or accessory.
WARRANTY PERIOD
The Company's obligation under this Warranty is limited to repair
or, at its option, replacing during normal business hours at the des-
ignated facility of the Company, any part that in its sole judgment
proved not to be as warranted within the applicable Warranty Period
as follows.
COMPONENTS
All non-consumable components are warranted for 12 months from
the date of purchase or 18 months from date of manufacture, which
ever occurs first. Consumables are not covered under warranty. The
unit must have been installed by either a factory authorized distrib-
utor or agent in accordance with the factory recommendations tak-
ing into account all other local site conditions not originally noted to
the factory. The unit must be operated and maintained in accor-
dance with the Factory recommendations and original design con-
ditions. Failure to provide such proof of the above may void
warranty.
LABOR TRANSPORTATION & INSPECTION
The Company will repair or replace any product or part thereof
which in the Company’s sole judgement is defective in material or
workmanship. Labor costs are not covered under warranty.
All costs of transportation of product, labor or parts claimed not to
be as warranted and, of repaired or replaced parts to or from factory
shall be borne by purchaser. The Company may require the return
of any part claimed not to be as warranted to one of its facilities as
designated by the Company, transportation prepaid by Purchaser,
to establish a claim under this warranty.
Replacement parts provided under the terms of the warranty are
warranted for the remainder of the Warranty Period of the product
upon which installed to the same extent as if such parts were orig-
inal components, or for 90 days whichever is longer.
DISCLAIMER
THE FOREGOING WARRANTY IS EXCLUSIVE AND IT IS EX-
PRESSLY AGREED THAT, EXCEPT AS TO TITLE, THE COM-
PANY MAKES NO OTHER WARRANTIES, EXPRESSED OR
IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WAR-
RANTY OR MERCHANTABILITY.
THE REMEDY PROVIDED UNDER THIS WARRANTY SHALL BE
THE SOLE, EXCLUSIVE AND ONLY REMEDY AVAILABLE TO
THE PURCHASER AND IN NO CASE SHALL THE COMPANY BE
SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES.
UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LI-
ABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES, EXPENSES, LOSSES OR DELAYS
HOWSOEVER CAUSED.
No statement, representation, agreement, or understanding, oral or
written, made by any agent, distributor, representative or employee
of the Company which is not contained in this Warranty will be bind-
ing upon the company unless made in writing and executed by an
officer of the Company.
This warranty shall not be effective as to any claim which is not pre-
sented within 30 days after the date upon which the product is
claimed not to have been as warranted. Any action for breach of this
warranty must be commenced within one year after the date upon
which the cause of action occurred.
Any adjustment made pursuant to this warranty shall not be con-
strued as an admission by the Company that any product was not
as warranted.
PROMPT DISPOSITION & RETURNS POLICY
The Company will make a good faith effort for prompt correction or
other adjustment with respect to any product, which proves to be
defective within the warranty period. Before returning any product,
write or call the distributor, agent or authorized company from which
the product was purchased, describing defect and giving date and
number of original invoice, a well as proof of Factory supplied con-
sumables and proof of scheduled maintenance. No products will be
accepted for return without the Company issuing a “Returned Goods
Authorization” (RGA) to the Purchaser and unless accompanied by
a properly authorized RGA request form initiated by the Purchaser.
Return freight must be prepaid and each returned product must
have the RGA number clearly marked on the product. Title and risk
of loss pass to buyer upon delivery to the common carrier.
PRODUCT SUITABILITY
Many States, Localities and Countries have codes and regulations
governing sales, construction, installation, and/or use of products
for certain purposes, which may vary from those in neighboring
areas. While General Air Products, Inc. attempts to assure that its
products comply with such codes, it cannot guarantee compliance,
and cannot be responsible for how the product is installed or used.
Before purchase and use of a product, please review the product
application, and national and local codes and regulations, and be
sure that the product, installation, and use will comply with them.
General Air Products, Inc.
118 Summit Drive
Exton, PA 19341
P: 610-524-8950
F: 610-524-8965
