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Geberit Chicago Faucets Commander, Manual

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Geberit Chicago Faucets Commander Manual Download Page 40

Chicago Faucets

®

 Commander

™

 Handheld Programming Unit User Guide 

Page 40 

CF2026  /  07/19

Section 7: Troubleshooting the Commander Device

7.2  DEVICE TROUBLESHOOTING

ISSUE

REASON

SOLUTION

When I aim and scan, I get Scan Errors or other 
unexpected scan results.

Scan distance is too short

Stand and aim a foot away. Closer does not mean better

Low batteries

Replace batteries

It’s hard to see the screen.

Display brightness setting too low

Adjust “Display Brightness” setting to increase percentage

Low battery

Replace batteries

Device is acting weird for no apparent reason

Low battery

Replace batteries

Unit is in programming mode

Reset unit

I cannot turn the device on

Low battery

Replace batteries

Unit is in programming mode

Reset unit

Unit got wet

Purchase new unit

Button is damaged

Contact CFC if within warranty period.   
Else purchase new unit.

I left my device on overnight in USB mode, and batteries 
are drained. Why didn’t AutoSleep turn on?

AutoSleep doesn’t work when device is in USB mode

7.3   UPDATES

ISSUE

REASON

SOLUTION

I cannot get the device into “programming mode” with a 
single quick tap

Device is powered on when attached to PC

Unplug device from PC.   Turn off Commander device and 
reconnect to PC.  Try again
Use a double quick tap
Reset unit

I do not hear audible tone to let me know device is in 
“programming mode”

May be first time Windows has detected the device

Unplug device from PC. Reconnect to PC.  Try again
Reset unit

Device is powered on when attached to PC

Unplug device from PC.   Turn off Commander device and 
reconnect to PC.  Try again
Use a double quick tap
Reset unit

Windows does not recognize the unit as a device

May be first time Windows has detected the device

Unplug device from PC. Reconnect to PC.  Try again
Reset unit

Device is powered on when attached to PC

Unplug device from PC. Turn off Commander device and 
reconnect to PC.  Try again
Reset unit

Summary of Contents for Chicago Faucets Commander

Page 1: ...Commander Handheld Programming Unit User Guide Introducing a new tool to program maintain and monitor your HyTronic E Tronic or ELR faucets from the palm of your hand ...

Page 2: ...on 1 Introduction Device Updates Page 3 9 Section 2 Scanning Mode and Setting Adjustments Pages 10 27 Section 3 Review Scan Data Pages 28 31 Section 4 General Information Pages 32 33 Section 5 File Sharing Page 34 Section 6 Advanced Functions Pages 35 37 Section 7 FAQ and Device Troubleshooting Pages 38 44 ...

Page 3: ...ad Commander Desktop at chicagofaucets com commander 1 2 Device overview Basic Commands BACK To previous screen HOME To Main Menu SET To save and execute setting and return to previous screen SAVE Saves data to Commander device only CANCEL Stops command and returns to previous screen Information list continues on previous screen Information list continues on next screen IR Communication Eye On Off...

Page 4: ...ral Information Diagnostic tool for troubleshooting list of parts and accessories and technical contact information See Section 4 for more details Cleaning Mode Disable fitting for a specified amount of time to allow sink fitting cleaning See Section 2 for more details Settings Adjust Commander Unit settings including Auto sleep time Display brightness Time date Calibrate screen See Section 1 3 fo...

Page 5: ...s to previous screen Information list continues on previous screen Information list continues on next screen Set screen display brightness from 1 to 100 for ease of viewing and or power saving dimmer battery saving Unit auto powers off after preset time to save on battery life 1 to 5 minutes Note Auto Sleep does not function when Commander HPU is in USB Mode Set time and date 12 hour clock MM DD Y...

Page 6: ... is required http am renesas com products tools flash_prom_programming fdt downloads jsp Requires PC running Windows 7 10 XP and Vista UPDATE STEPS 1 Download update files 1 1 Download zip package from www chicagofaucets com commander Note Zip package includes these files Readme file Readme txt Firmware update file Verxx xx xx fpf4 Graphics software update file Resource bin 1 2 Unzip files onto yo...

Page 7: ...y click Yes and continue on 2 5 This window should pop up Tap the Program Flash button 2 6 You will be promoted to Select USB Device There should only be one VID in the list box as shown Simply tap the OK button to continue The device will program 2 7 Click on the Disconnect button to finish 2 8 Click on the Exit button to exit the Flash Development Toolkit 2 9 Tap Reset on Commander Unit On power...

Page 8: ...re or new USB device is being installed If PC fails to recognize device unplug and reconnect device begin step 3 again OR tap Reset and begin step 2 again 3 5 Find the resource bin file on your PC Copy Paste or drag drop from the PC to the Commander Drive Note Do not be alarmed if you do not see an existing resource bin file on your Commander device since the file is normally a Hidden File To view...

Page 9: ...esktop at chicagofaucets com commander Follow installation steps If you are already a have Commander Desktop and want to transfer files to and from your new device see Section 5 for more details Note Installing the desktop application on your Windows based PC is not required to use the Commander Handheld Unit 1 6 Existing PALM Commander or Desktop User Go to www chicagofaucets com commander to acc...

Page 10: ...tails 5 Review Current Settings relative to Factory Settings and reset flitting if needed See Section 2 4 for more details 6 Access fitting specific diagnostics See Section 2 5 for more details 7 Access fitting mode changes or other adjustments including CLEAN Mode See Section 2 6 for more details 8 Scan the same fitting again or scan another fitting See Section 2 7 for more details 9 Access CFC C...

Page 11: ...troubleshooting reference fitting manual or contact CFC Technical Support See Section 4 for more details Location Manually entered fitting reference name to assist with locating the fitting in the future For example 2nd floor men s on the right Default value is Not Set See Section 2 3 for instructions on how to add or update the location field Status Indicates if the fitting is functioning properl...

Page 12: ...or more details Contact us Chicago Faucets contact information for Technical Support phone hours website See section 2 7 for more details Diagnostics takes user directly to Diagnostics tool of particular fitting Similar to main menu General Information but by passes several steps taking you directly to that fitting type See Section 4 for more details Adjust Enable disable fitting mode and settings...

Page 13: ...r data entry Limited to 64 characters 123 Jumps to numbers and symbols keyboard Clear Deletes all data from field Save Tap Save to save the text to the device Undo Last unsaved information Uses time is use number of uses uses day calculated helps to plan for PM work and calculate water savings Time values of time based mode parameters Sett ings modes are enabled or disabled values of individual mo...

Page 14: ...ing Adjustments 2 4 Settings Settings allow the user to view existing fitting settings relative to the factory settings Current Lists current settings for the fitting including any settings that may have been modified after the fitting was installed Factory Shows what the factory settings are for the scanned fitting ...

Page 15: ...just specific water on off modes of fitting to meet user needs and or remove user inconvenience See Section 2 6 1 for more details Range Sensing adjust sensing distances turn on off sensing beams to troubleshoot detection issues like ghost detections no detections or too sensitive detection or not sensitive enough detections See Section 2 6 2 for more details Other Settings enable disable adjust o...

Page 16: ... Fitting operates only when user is detected and stops after a prescribed amount of time See Section 2 6 1 2 for more details Cleaning Mode Fitting is deactivated and will not operate when user is detected to allow cleaning or maintenance without running water See Section 2 6 1 3 for more details Scrub Mode Fitting can be set for longer run times for scrub sinks Automatically runs after user is de...

Page 17: ...rates when user is detected and stops immediately after user detection ends Saves water versus metering fittings which run for a prescribed amount of time after every activation Default factory mode for non SSPS fittings E Tronic and ELR Normal Mode Maximum run time duration pre set at factory See Section 2 6 3 to change this value Set Tap SET to save and execute setting ...

Page 18: ...helps to promote water conservation and prevent long run ons of the fitting Metering Running Time Choose Factory pre set for 10 second running time Choose Custom Setting and adjust running time from 3 to 180 seconds with slide bar Set Tap SET to save and execute settings Min Interval Between Uses Choose Factory pre set for 2 second delay time before new detections are registered Choose Custom Sett...

Page 19: ...aintenance without running water Fitting automatically returns to current mode after prescribed time or 30 minutes have elapsed or set to off Cleaning Mode Running Time Choose factory preset for 2 minutes duration Choose custom to set time from 1 to 10 minutes in duration Set Tap SET to save and execute setting A warning screen will appear Tap Yes to activate or Cancel to end the command without s...

Page 20: ...ng Mode Scrub Fitting can be set for longer run times for health care or surgical scrub sinks Automatically runs after user is detected and does not end until after assigned time Scrub Mode Running Time Choose from Presets to set common run times Choose Custom and adjust running time from 1 to 180 seconds Set Tap SET to save and execute setting ...

Page 21: ...ally shorter AND there is a mandatory time delay between activations to discourage multiple quick on cycles and waste water Default setting for SSPS fittings Water Saver Running Time Choose Factory pre set for 10 second running time Choose Custom Setting and adjust running time from 3 to 180 seconds with slide bar Set Tap SET to save and execute settings Min Interval Between Uses Choose Factory pr...

Page 22: ...ings These setting adjustments may be necessary to troubleshoot detection issues See section 4 for more details Range Adjustments Choose Factory 7 pre set for default sensing distance Choose other pre sets to specify shorter or longer sensing distances Make fine adjustment to pre sets using slider bar from 2 to 2 relative to pre set Beam Settings Choose one or both beams to turn on default set to ...

Page 23: ... routine hygiene flush manual teach in safety shut off time and Safety Shut off Time Smart Power Saving Saves power and extends battery life by reducing scan frequency Hygiene Flush For fittings with low or infrequent use setting will run fitting for an assigned time to keep fresh water in lines and refill trap ways Manual Teach In Enables CLEAN mode activation without a Commander HPU Safety Shuto...

Page 24: ... Flush Setting Hygiene Flush Interval Choose On to enable setting Choose custom interval between activations time from 1 to 168 hrs using slider bar Fitting will run for prescribed time if no detections within this custom time Factory setting is assigned to Off Hygiene Flush Duration Choose Duration using slider bar from 3 to 180 sec Set Tap SET to save and execute setting This setting can save po...

Page 25: ...f Time Setting Safety Shutoff Time Choose Factory preset OR Choose Custom setting using slide bar to set time from 30 to 180 seconds Factory setting is 40 seconds Set Tap SET to save and execute setting Enables CLEAN mode activation without a Commander HPU Turn this on by holding thumb over eye for 5 seconds or until water stops flowing to enable manual activation of Clean mode for cleaning crew L...

Page 26: ...urrent Lists current settings for the fitting including any settings that may have been modified after the fitting was installed CUR Initiates Reset of fitting to match Current Settings FAC Initiates Reset of fitting to match Factory Setting Warning Some data loss may occur when using RESET example but not limited to number of uses uses per day This occurs because scan data is not written to the m...

Page 27: ...Unit User Guide Page 27 CF2026 07 19 SECTION 2 Scanning Mode and Setting Adjustments 2 9 Contact Us View Chicago Faucets contact information Allows the user to have Chicago Faucets phone number website and technical support at the touch of a button ...

Page 28: ...data of previously scanned fittings This includes snapshot of particular fitting s at a specific day time search by serial number number of uses uses per day to assist with water savings calculations and time on to assist with battery change outs or other PM activities of the bathroom See Section 3 2 through 3 4 for more details 2 Set edit locations and create add notes specific to fitting See Sec...

Page 29: ...n 4 for more details Location manually entered fitting reference name to assist with locating the fitting in the future See Section 3 1 for more details Date date and time of scan record subject to setting date time Power default list power type power level and any errors Sett ings modes are enabled or disabled values of individual mode parameters non time based Time values of time based mode para...

Page 30: ...an Mode minimum time Hygiene Interval hour from mode update Hygiene Duration seconds from mode updates Uses Time in Use days of module Number of Uses of fitting Uses per Day calculated Power Power Type of fitting AC Battery Power Level volts of power supply Current Error of fitting if any Settings Running Mode current Range Setting from presets Range Offset distance Beams Upper Lower on off status...

Page 31: ... Page 31 CF2026 07 19 Section 3 Review Scan Data 3 4 Search Search data base for records by serial number Tap SEARCH and enter serial number via keypad Note Serial Number must match exactly If there is no match a screen will return with Serial Location and Date NA ...

Page 32: ...sories list fitting specific for easy ordering if needed See Section 4 4 for more details 3 Contact information to contact CFC TecTrue for additional questions See Section 2 9 for more details Tap General Information Fitting Type Choose fitting type Select the one you need Diagnostics Troubleshoot CFC electronic fittings Mobile diagnostic tool to directly analyze symptoms and provide fitting speci...

Page 33: ...iagnostics Troubleshoot CFC electronic fittings Mobile diagnostic tool to directly analyze symptoms and provide fitting specific solution paths Remember If all else fails try CURRENT RESET Failing that FACTORY RESET Supply check box answer to symptom questions Possible solution is returned scroll back and forth through records ...

Page 34: ...equires PC running Windows 7 10 XP and Vista SECTION 5 File Sharing TRANSFER STEPS from Commander to PC Continued If PC fails to recognize device Unplug and reconnect device begin step 2 again OR Tap Reset begin step 1 again 5 Find both the DATA GEN PDB and UNIT GEB PDB files on your Commander Copy Paste or drag drop from the Commander Drive to your PC IMPORTANT both files must be copied Warning C...

Page 35: ...B Mode Prepares commander for communications with a PC See Section 5 for file transfer steps Special Notes AutoSleep doesn t work when device is in USB mode 6 1 The ABOUT command has three purposes 1 lists firmware version information for the HPU See Section 6 2 for more details 2 Access to USB Mode for data file transfer with a PC See Section 6 3 for more details 3 Access to specialized functions...

Page 36: ...evice changes to prevent tampering even with another device around only those with access to engineering mode can make any changes Other special information designed for factory troubleshooting in tough cases where normal procedures settings can t solve the issue Note not all functions are available for each fitting 2 Pipe Clean Mode permits fitting to run continually for up to 21 hours without st...

Page 37: ...it User Guide Page 37 CF2026 07 19 Section 6 Advanced Functions You will be Prompted for Password Enter Password and tap OK To escape out of command 1 Leave password box blank and tap OK or 2 Enter incorrect password tap OK and return to previous menu ...

Page 38: ... XP and Vista in order to use the update program DEVICE FIRMWARE SOFTWARE Continued Do I need to load any software onto my PC Yes But only to perform firmware updates See chicagofaucets com commander and view the readme file OR to load the optional Commander Desktop software What software do I need Renesas Flash Development Toolkit FDT Evaluation version free is required http am renesas com produc...

Page 39: ...to USB Mode and recognized by a Windows hard drive device USB cable is included with the device Refer to chicagofaucets com commander user guide I put my device under the water stream and got it wet Is it waterproof No Water can damage the PCB and other internal hardware components voiding the warranty and disabling the unit If the device does get wet immediately remove and let the unit dry out be...

Page 40: ...w unit I left my device on overnight in USB mode and batteries are drained Why didn t AutoSleep turn on AutoSleep doesn t work when device is in USB mode 7 3 UPDATES ISSUE REASON SOLUTION I cannot get the device into programming mode with a single quick tap Device is powered on when attached to PC Unplug device from PC Turn off Commander device and reconnect to PC Try again Use a double quick tap ...

Page 41: ... Windows does not recognize the unit as a device May be first time Windows has detected the device Unplug device from PC Reconnect to PC Try again Reset unit Device is powered on when attached to PC Unplug device from PC Turn off Commander device and reconnect to PC Try again Reset unit Windows gives the message found new hardware or new USB device is being installed May be first time Windows has ...

Page 42: ...swipe Do not swipe upwards or downwards away from the bar Screen does not respond as expected when tapped or swiped Keyboard typing produces incorrect letters Screen out of calibration Calibrate screen Resource bin file may not match firmware version Go to chicagofaucets com commander to download latest files Be sure to transfer resource bin to device Finger too big Try using a stylus or a pen I j...

Page 43: ...ng sensing is malfunctioning or environment is affecting sensing Remove and reinstall shut off screw allow for calibration When I scan and fitting is in CLEAN MODE or PIPE CLEAN MODE I do not see the mode register as the current setting These modes are not recorded in scan records These modes are temporary and so no record is made Only the current mode settings will show i e what the fitting will ...

Page 44: ...g is first manufactured Use visual inspection cues to assist with identification including hose tag Or contact TecTrue Sometimes when I scan my fitting the fitting locks up When voltage is 7 5 7 7 V the module may lock up Increase or decrease power out of the given range OR Replacement module and check power system components I am used to seeing continuous red light from my fitting when power is r...

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