GE EVT-Pro 2.0, Operation And Technical Manual, Page: 54 / 60

SECTION 40 (Continued)
In the event that a service issue is required for your EVT PRO 2.0
®
device, the flowchart
below will provide a step by step process for how to proceed. Additionally, below you will
find key contacts at Ventil across the globe for servicing the unit.
Service Rate Information
• If the unit is under warranty then no charge for service.
• Ventil warrants the equipment parts and machine parts against errors
and defects for a period of 12 months from the date of delivery IF the unit
is used in accordance with this operation manual and GE training.
• If the unit is under warranty but the defect is a result of improper use or
negligence, then service charges will apply on a time and material basis per the
rate schedule below.
• Service rate charge is $65 USD per hour. Premiums may apply for certain after
hour requests.
• GTC is responsible for all shipping and other related charges.
EVT PRO 2.0
®
SERVICE REQUESTS AND KEY CONTACTS
How to Make a Request for Service
1. Use one of the key contacts above, either e-mail or telephone.
2. Be prepared with your EVT PRO 2.0
®
serial number, GTC name and address.
3. Provide a follow up email and contact info also.
4. Ensure you advise Ventil of the urgency of the issue. For example is it for calibration or
service of the device?
5. The flow chart on the next page will guide you to options available for service.
(Figure 40.2)
EVT PRO 2.0
®
Operations and Technical Manual (Rev 1.0
– 2016)
NOT FOR COPY OR DISTRIBUTION Page 50
Figure 40.1
– Regional Contact Information