GE 5418099, Service Manual

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GE H
EALTHCARE
D
IRECTION
5394227, 12 LOGIQ S8/LOGIQ E8 S
ERVICE
M
ANUAL
7 - 38 Section 7-5 - Gathering Troubleshooting Data (R4.2.5x and later)
Section 7-5
Gathering Troubleshooting Data (R4.2.5x and later)
7-5-1 Purpose of this section
Problem images and system data (logs) can be acquired at the LOGIQ™ S8 or through service remote
connectivity. Use this data to perform service at the LOGIQ™ S8 or to send it back to the manufacturer
for analysis.
NOTE: Login before gathering log files.
To gather log files, the system requires a user to be logged in. The error message below appears when
hitting Alt+D key without any user logged in.
7-5-2 Collecting vital system information
The following information is necessary to properly analyze data or images being reported as a
malfunction or a LOGIQ™ S8 being returned to the manufacturer:
NOTE:This information is normally collected with Alt+D or Gather Logs.
Product Name = LOGIQ™ S8
Navigate to
Utility
>
System
>
About
.
Under
Software
, record:
- Software Version
- Software Revision
- Software Part Number
- Build Name
- Build View
- Build Date
Under
System Image
, record:
- Image Part Number
- Image Date