Two co-located
businesses
The Automatic Attendants support two co-located businesses by providing each business
with its own set of messages. Thus each business is associated with its own Day
greeting, Night greeting, and an Instructions message. When you route a call the to
Attendants, you need to specify whether it is in business 1 or business 2 mode. The
informational mailboxes, if used, are common.
Dialing errors
TeleCraft verifies that every extension number dialed is valid. When callers dial an invalid
extension, the Automatic Attendants play the error message and then the Instructions
message. Note that the Automatic Attendants do not play the greeting message again.
Repeating the
Instructions
message
Callers press 9 to repeat the Instructions message. It is important to note that when
callers do not dial any extension, the message does not repeat and the call is routed to
the default destination. TeleCraft limits the number of times it repeats this message.
Voice mail prompts
Callers arriving at your mailbox hear the default message that is “
Please leave a
message for mailbox <mailbox number>
”. This message can be replaced with your own
message, if you wish to record one. Then, TeleCraft plays additional instructions directing
the callers to leave a message after the beep.
During any of these messages, the caller can press the # key to skip the rest of the
messages. TeleCraft then activates the beep after which it starts recording. During these
messages, the mailbox owner may press the * key to access his mailbox. Pressing any
other key aborts leaving a message.
A different set of voice instructions assist the mailbox owner in listening to his or her
messages and in managing the mailbox operation as described later.
Voice mail
notification
Once a message is left in your mailbox, TeleCraft notifies you locally as follows:
a. It turns your phone’s
MESSAGE WAITING
light
ON
(if available in your phone).
In addition and subject to your preference, TeleCraft notifies you as follows:
b. It turns the stutter dial tone
ON
.
c. When enabled, TeleCraft calls your pager once or until you retrieve the message.
d. When enabled, TeleCraft calls any telephone, including your cell phone, once or
repeatedly, and allows you to hear your message.
e. A combination of the above.
See the Programming Manual for additional information.
TeleCraft Telephone Systems
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