Power failure
In case of power failure, ports 6 and 7 automatically connect to external lines 0 and 1.
GCT strongly recommends the use of a UPS (Uninterruptable Power Supply) to ascertain
continuous operation during a power failure as well as to prevent malfunctions.
What is the
Automatic
Attendant?
The Automatic Attendant is the part of your telephone system that automatically answers
incoming calls instead of the operator. When a CO line rings, the Automatic Attendant
promptly answers with a pre-recorded message. You can use the default message or
record your own message, thus providing a level of personal service to your callers. A
typical message may be:
“
Thank you for calling GCT. If you know the extension number you wish to reach, please
dial it now. Otherwise, dial 2 for Sales, 3 for Customer Service, or 4 for Technical
Support. Press 0 or stay on the line for the operator
.”
Of course, your message may be different, but it should be as short as possible and not
longer than 2 minutes. Once the callers make a touch-tone selection, the Automatic
Attendant connects them to the extension.
What is voice mail?
Voice mail is the part of your telephone system that stores voice messages and notifies
you when new messages arrive. Voice mail and the Automatic Attendants use the same
hardware but perform different functions!
Mailboxes are user programmable. TeleCraft allows you to record your own message
prompting the callers to leave you a message. You can also program your mailbox to
notify you via your cell phone and/or pager as soon as a message arrives. The voice mail
notifies you once or repeatedly until you hear all of the new messages.
Public announce
TeleCraft offers two Public Announce methods: power announce and TC-6000
announce. Power announce requires an external audio power amplifier and speakers.
The speakers may be installed throughout your office. The TC-6000 public announce
uses all of the consoles in the office. Thus only people with the console may hear your
announcement.
Extension Numbers and Hunt Groups
Extension numbers
Each station has its own 3-digit extension number. All extension numbers start with “1”.
The first is 100 and the last is 115.
TeleCraft Telephone Systems
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