3. Hang up when done.
High speed lines
Many modem manufactures suggest that high-speed modems should be connected
directly to the external lines thus excluding these lines from the pool of shared lines that
connect to the PBX.
TeleCraft allows you to share these lines by providing high-speed connectivity between
the external lines and the modems. Note that only two ports can access high-speed
external lines.
Music on hold
Callers on hold can listen to music. Music is externally supplied via the audio jack in the
back of your TeleCraft unit. Note that instead of music, you can feed any other audio that
may, for instance, inform the party on hold about additional services provided by your
company.
Incoming Calls
Any external line has its own individual call handling assignment. For example, external line
1 may be “private” and all calls arriving on this line are routed to its owner. Lines that are
“public” are routed to the operator, Automatic Attendants, a hunt group, etc.
When a call comes in,
TeleCraft sends a signal to all Operator Consoles to ring
regardless of incoming call routing
.
TeleCraft can do any of the following:
Ring all consoles
When a call comes in, TeleCraft sends a signal to all Operator Consoles to blink the
corresponding
LED,
and to activate the “ringing” sound. This “ringing” sound may be
disabled individually. You may answer this incoming call by pressing the
LINE
button
corresponding to the ringing line.
Ring a hunt group
TeleCraft routes any call arriving on this external line to the hunt group you have
associated with this line.
Ring a port
TeleCraft routes any call arriving on this external line to the port you have associated with
this external line. This assignment is helpful if a private line is needed, and for FAX
machines.
TeleCraft Telephone Systems
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