Flash duration
Many functions require you to press the flash key that sends a signal to TeleCraft for a
certain time period. This time period is normally 0.6 second but some telephone
manufacturers extend it. TeleCraft must be aware of any extended time period in order to
prevent interpreting it as “disconnect”. Therefore, TeleCraft must be programmed for the
longest
flash time period supplied by your phones. You should be careful not to set it to
a high value!
Incoming ring delay
This is the number of rings TeleCraft has to receive before responding to an incoming
call. Note that setting it to 2 or more causes TeleCraft to loose the caller ID information.
Recall time
TeleCraft monitors the on-hold duration to prevent “forgetting” calls. If a call is on hold for
too long, TeleCraft automatically routs it to the operator at hunt group 0. Thus, the Recall
time is the maximum time a call can be on hold.
CO to CO time limit
You can limit the duration of conversations that require an external line to be connected
to another external line.
Real Time Clock
TeleCraft keeps record of the time-of-day and day-of-the-week. This is used to “time-
stamp” voice mail messages. It is also needed for switching from the
NIGHT
service mode
to the
DAY
service mode and vise versa. Note that (1) mode switching can be automatic
or manual, and (2) you need to set the clock after power fail.
Voice Mail and the Automatic Attendants
TeleCraft mailboxes
Each extension and hunt group has its own mailbox. Thus, extension 100 owns mailbox
100; extension 115 owns mailbox 115; hunt group 0 owns mailbox 0, and so on.
TeleCraft also offers you 10 additional mailboxes from 116 to 125. These mailboxes are
called “
phantom mailboxes
”. Phantom mailboxes support “remote” employees that work
from home or from any other location. When you dial extension 116, for example,
TeleCraft immediately activates voice mailbox 116 since extension 116 does not exist.
TeleCraft also provides two information-only mailboxes. These mailboxes play your pre-
recorded messages without allowing callers to leave messages. Informational mailboxes
TeleCraft Telephone Systems
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