What is a hunt
group?
A hunt group is a method of connecting to anybody in the group whose telephone is not
busy. Sometimes you call an organization to talk with anyone in a certain group within
that organization. For example, you need to talk with a representative in Customer
Service. For simplicity, this group is assigned a single digit number. Once the caller dials
this single digit extension, the call is automatically routed to the first available
representative. Note that all of the Customer Service representatives still retain their
individual extension numbers, so callers can reach each Customer Service
representative individually.
When a ringing telephone in a hunt group is not answered, the call is routed to the back
up selected for this hunt group. Note that it is not routed to the next available telephone in
the hunt group.
TeleCraft’s hunt
groups
TeleCraft supports 6 hunt groups: 0, 2, 3, 4, 5 and 6. Note that “1” is
NOT
a hunt group
since all extension numbers start with “1”.
A hunt group can have up to 4 ports assigned to it. Any port can be included in any hunt
group. Any port may be included in more than one hunt group. If you do not assign any
port to a hunt group, the hunt group becomes empty.
Hunt groups allow for single-digit dialing. You can create a hunt group with a single
telephone in that group.
Hunt Group 0
Hunt group “0” is always treated as the Operator. All unresolved calls are directed to hunt
group 0.
Hunt modes
TeleCraft supports two hunt modes:
sequential
and
broadcast
. In the sequential mode,
the first non-busy telephone in the hunt group rings. In the broadcast mode, all of the
telephones in this hunt group ring simultaneously. Each individual hunt group can operate
in either mode.
Service Modes: Day or Night
TeleCraft provides two service modes: the business-hours mode (also referred to as the
day-time mode), and the night mode. The night mode is not limited to the nighttime. It can
be activated during your lunch break as well.
Program each service to suit your communications needs. For example, the back up for a
hunt group can be changed from the live operator to the voice mail system during your
lunch break.
TeleCraft Telephone Systems
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