Hunt hold, call
queuing
This feature allows you to put new callers on hold when all ports in this particular hunt
group are busy. As soon as the first port becomes available, it receives the call. If any
port is available but does not respond to a call, TeleCraft routes the call based on the
hunt’s back up.
Before putting callers on hold, TeleCraft plays a message informing them that they can
press a key to make a different selection or just wait. The message repeats itself every
45 seconds. Callers on hold listen to music.
Call transfers
You can directly transfer all conversations with external lines to anybody, and then hang
up. While transferring, the transferred line is put on hold and may listen to music.
You can also transfer with privacy: put the call on hold (press
TRANSFER
or
FLASH
),
converse with the third party, and if the third party agrees to receive the call, just hang up.
Otherwise, press
FLASH
again to be re-connected with the person on hold.
Of course, you can also put the caller in
PARK
, hang up and use the public announce
system to ask somebody to pick up the call.
Transfer to voice
mail
You can transfer all conversations involving external lines to any voice mailbox.
Call forwarding
When call forwarding is activated, TeleCraft immediately re-routes all calls destined to
this phone according to the back up selected.
Hunt forwarding
You can divert (forward) calls from any hunt group to its back up. It is similar to “do-not-
disturb”. Hunt group forwarding can be activated and de-activated by entering the
Programming mode. In addition, the operator at extension 100 can do it without entering
Programming. This feature is useful when the operator needs to leave for a short while.
You can activate hunt forwarding anytime regardless of the operating mode (day or
night).
Port overflow
When a phone is busy, TeleCraft can route calls to an alternate port before considering
the back up. The alternate phone is the one with port number sequentially following the
busy phone. For example, assume that your 2-line telephone is connected to ports 05
and 06. When port 05 is busy, all calls are routed to port 06. When port 05 is unattended,
the calls are routed based on port 05’s back up, but if port 05 is busy and you do not
TeleCraft Telephone Systems
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