Gateway GM5407H, Reference Manual

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Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
See “Expansion cards” on page 84 .
Audio
See “Sound” on page 98 .
CD or DVD drives
The computer does not recognize a disc or the CD or DVD
drive
•
Make sure that the disc label is facing up, then try again.
•
Try a different disc. Occasionally, discs are flawed or
become scratched and cannot be read by the CD or DVD
drive.
•
If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see
“Identifying
optical drive types” on page 25 .
•
Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
•
Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
•
Clean the disc. For more information, see “Cleaning
optical discs” on page 64 .
•
Restart your computer, then enter the BIOS Setup utility
by pressing and holding
F2 while your computer
restarts. Make sure that the IDE controllers are enabled.
•
Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
•
Reinstall the device driver.