Gateway GM5407H, Reference Manual

Page: 118 / 288

CHAPTER 6 : Troubleshooting
112
•
Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
•
Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.