Gateway E-9425R User Manual Download Page 124

Page: 124 / 128

Index

www.gateway.com

118

fan module

connector

location

filling empty drive bays

finding specifications

front panel connector

Gateway

Customer Care

Learning Libraries

Web address

Web site

Gateway System Manager

hard drive

indicator

installing

LED indicator

removing

troubleshooting

heat sink

installing

help

telephone support

tutoring

hot-swap

backplane

backplane, SAS/SATA

backplanes

hard drives

power supply

hot-swap drives

installing

location

IDE

connectors

drive configuration

indicators

information

LED

installing

add-in card

backplane

battery

bezel

card

drives

expansion cards

hard drive

heat sink

hot-swap

drive

memory

PCI expansion card

PCI riser assembly

power distribution board

power supply

processor

SAS/SATA backplane

SAS/SATA drive

system board

system fans

Internet connection

troubleshooting

interrupts

intrusion switch connector

location

IRQ assignments

jacks

see

connections

jumper

location

keyboard

cleaning

port

troubleshooting

LAN jack

LED

information

LEDs

diagnostic

system board

line conditioners

location

drive bays

fan module

memory slots

PCI riser assembly

power supply cage

processor air duct

lock

key

location

Main menu

BIOS Setup utility

maintenance

cleaning

cleaning case

cleaning keyboard

cleaning screen

Gateway System Manager

general guidelines

recording BIOS configuration

master boot record

memory

installing

location

map

troubleshooting

messages

monitor

cleaning

port

troubleshooting

motherboard

see

system board

mouse port

network jack

NMI

non-maskable interrupt

opening case

operating system setup

optical drive

location

troubleshooting

password

resetting BIOS

supervisor

user

PCI card

see

card

PCI riser assembly

installing

removing

ports

see

connections

POST (power-on self-test)

POST code checkpoints

diagnostic LEDS

power

auxiliary connector

button

cord connector

indicator

LED

line conditioners

main connector

Summary of Contents for E-9425R

Page 1: ...USER GUIDE Gateway E 9425R Server ...

Page 2: ......

Page 3: ...rting your server 18 Understanding the power on self test 19 Turning off your server 19 Setting up the operating system 19 Initial hardware settings 19 Chapter 3 Maintaining Your Server 21 Caring for your server 22 Cleaning your server 22 Preparing for system recovery 23 Recording the BIOS configuration 23 System administration 24 Gateway System Manager 24 Server security 24 Identifying your serve...

Page 4: ...ing the PCI riser assembly a riser or PCI card 43 Replacing system fans 46 Replacing or adding a processor 48 Replacing a power supply module 51 Replacing the power distribution board 52 Replacing the power cage 53 Replacing the hot swap backplanes 54 Replacing the ROMB battery pack for the mezzanine RAID card 55 Installing and removing an optional mezzanine board 56 Replacing the CMOS battery 57 ...

Page 5: ... 87 Internet 88 Keyboard 88 Memory 88 Monitor 89 Power 89 Processor 90 Appendix A Server Specifications 91 System specifications 92 System board specifications 92 Environmental specifications 93 Electronic specifications 94 Memory map 94 Interrupts 94 Connector pinouts 95 Additional specifications 98 Appendix B BIOS Settings 99 Appendix C Safety Regulatory and Legal Information 111 Index 117 ...

Page 6: ...Contents www gateway com iv ...

Page 7: ...CHAPTER 1 1 CheckingOutYourGatewayServer Front Back Interior System board Hot swap backplanes Getting Help ...

Page 8: ...ver www gateway com 2 Front Control panel Hard drives Optical drive Control panel SMIL module port Feature Feature 1 2 USB ports 6 NIC status LED 2 Power button 7 System fault LED 3 ID button 8 Reset button 4 Power LED 9 NMI button 5 ID LED ...

Page 9: ...w gateway com 3 Back Dual NIC connectors Server management port PS 2 keyboard connector PS 2 mouse connector VGA connector ID LED Serial port SAS JBOD connector optional Dual USB connectors AC power connector ...

Page 10: ... 4 Interior Feature Feature 1 System board 7 Slimline DVD CD RW combo drive or DVD RW drive 2 System fans 8 SAS SATA backplane 3 Fan board 9 ROMB battery backup 4 Hard drive bays 10 Riser card assembly 5 SMIL module optional 11 Power supply bay 6 Control panel ...

Page 11: ... gateway com 5 System board Connectors 28 29 30 31 32 33 34 35 37 36 Feature Feature 1 Rear dual USB Port J35 20 DIMM7 socket J24 2 Serial port J31 21 DIMM8 socket J25 3 ID LED CR16 22 Fan power fan tach connector J99 ...

Page 12: ...t for USB floppy J27 10 PCI X PCI E expansion slot J9 29 Control panel USB connector J38 11 Battery B1 30 Power supply I2 C connector J46 12 System configuration jumper J3 31 Mini SAS connector 1 J1 13 Front panel VGA connector J13 32 Control panel IDE connector J7 14 DIMM1 socket J18 33 Mini SAS connector 2 J2 15 DIMM2 socket J19 34 Chassis intrusion connector J17 16 DIMM3 Socket J20 35 PCI E mez...

Page 13: ...A hard drive connector 3 2 Control panel USB connector to control panel 8 Control panel USB connector to system board 3 SSI connector 9 JTAG connector 4 SAS SATA hard drive connector 0 10 SSI IDE connector 5 SAS SATA hard drive connector 1 11 Backplane power connector 6 SAS SATA hard drive connector 2 12 SAS connector ...

Page 14: ...t On Critical system fault system needs to be shut down and serviced Hard drive tray LEDs Indicate drive status and activity On each hard drive tray Blue or red Blue On Hard drive present Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive access NIC status LEDs Identify NIC states Control panel and back I O panel RJ 45 connectors Blue fro...

Page 15: ...s Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 70 Power LED Identify the power state of the system Control panel Blue Off Power is off Blinking Po...

Page 16: ...CHAPTER 1 Checking Out Your Gateway Server www gateway com 10 ...

Page 17: ...TER 2 11 SettingUpYourServer Setting up the hardware Protecting from power source problems Mounting your server into a cabinet Starting your server Setting up the operating system Initial hardware settings ...

Page 18: ...problems Surgeprotectors lineconditioners anduninterruptiblepower suppliescanhelp protect your server against power source problems Surge protectors Caution High voltages can enter your server through the power cord and the modem and network connections Protect your server by using a surge protector If you haveamodem useasurgeprotector that has the appropriate type of modem jack During an electric...

Page 19: ... cabinets that have front and back vertical posts If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer Caution The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling The fixed rail rackmount kit contents Front server rails 2 Back server rails 2 Fastener pack 1 Locking screws 4 Mounting nuts 4 Mounting screws 4 If you...

Page 20: ...d slide the rail forward until it stops 4 Align the locking screw holes in the rails with the threaded screw holes in the server then install one locking screw through the each back server rail 5 Attach mounting nuts to the two front cabinet posts where you plan to install the server Stud Stud Locking screw installed Back server rail installed Front cabinet post Mounting nut ...

Page 21: ...s where you plan to install the server 7 Hold the server in place in the cabinet and swing the hinged back rail mounting brackets into alignment with the mounting nuts then secure the back in place with two mounting screws one on each side Back cabinet post Mounting nut Hinged back rail mounting bracket Mounting screw ...

Page 22: ...ide Warning You must support the server while installing or removing the front and back mounting screws If the server is not supported damage tothe server or injury may result Installing the bezel To install the bezel 1 With the server pulled out from the cabinet align the holes in the handles with the holes in the sides of the server Mounting screw Server Mounting screw Mounting screw Server side...

Page 23: ...nserting the key into the lock in the lower right corner of the bezel and turning it clockwise until it stops 5 Put the key in a safe place Removing the server from a cabinet To remove the server from a cabinet Warning Screws are required to support the front and back of the server You must support the server while removing the front screws and back screws If the server is not supported damage to ...

Page 24: ...server 2 Press the power button 1 the Power LED 2 lights If nothing happens when you press the power button Make sure that the power cable s is plugged in securely and that your surge protector if you are using one is plugged in and turned on Make sure that the monitor is connected to theserver plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s...

Page 25: ... If your server did not turn off automatically press the power button OR Press the reset button to reset the server Setting up the operating system If you ordered your server with the operating system already installed by Gateway in most cases it is completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installat...

Page 26: ...CHAPTER 2 Setting Up Your Server www gateway com 20 ...

Page 27: ... 21 MaintainingYourServer Caring for your server Preparing for system recovery System administration Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD ...

Page 28: ...he vents free from dust helps keep your server performing at its best Your server cleaning kit could include A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed An optical drive cleaning kit Cleaning tips Warning When you shut down your server the power turns off bu...

Page 29: ... reliability Clean the drive monthly with the cleaning cartridge included with the drive Remove the tape from the drive whenever the drive is not in use Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s d...

Page 30: ...f the bezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Installing the bezel on page 16 2 Insert the key into the lock and rotate it turn clockwise To unlock it rotate the key turn counter clockwise Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administrator password to prev...

Page 31: ...blue back System ID LED indicators turn on For the location of these LEDs see LED information on page 8 and LED information on page 8 2 To turn off the indicator press the System ID button Updating the baseboard management controller firmware The baseboard management controller BMC performs several system management functions such as Monitoring server components FRU and sensor data records SDR the...

Page 32: ... and for some optional components You can view the documents with the Acrobat Reader version 4 0 and above To view documents 1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system The Gateway Application and Driver Recovery window opens OR If the window does not open run the file Runmenu exe on the DVD 2 Click Documentation The server document list ...

Page 33: ...e files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder To extract drivers and programs to diskettes 1 Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD 2 Click Extract Drivers 3 Click your server model...

Page 34: ...nt Although the Server Companion DVD is bootable it does not include network operatingsystemfilesandis notintended to restore your operating system To boot to this DVD 1 With your server turned on insert the ServerCompanionDVD into the DVD drive 2 Restart your server A message appears asking you to select an option 3 Press any key to boot from the DVD The Gateway Options Main Menu appears 4 Follow...

Page 35: ...emoving drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module Replacing the hot swap backplanes Replacing the hot swap backplanes Replacing the ROMB battery pack for the mezzanine RAID card Replacing the CMOS battery Replacing the control panel Replacing the system board ...

Page 36: ...lectronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 9 Preventing static electricity discharge Warning To avoid exposuretodangerouselectrical voltages and moving parts turn off your server and unplug the power cords and modem cable before opening the server case The components inside...

Page 37: ...he server when using the standard cabinet rails You must support the server while removing the front screws and while sliding the server off the cabinet rails If the server is not supported damage tothe server orinjurymayresult To open the server 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and a...

Page 38: ...shown in these illustrations may look different than the actual hard drive carriers in your server To close the server case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Place the front top cover on the case and slide the cover forward then lift the two blue retaining clips into place 3 Place the rear top cover 1 on t...

Page 39: ...ive setting drive jumpers and attaching cables You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Removing and installing an optical drive To remove and install an optical drive Caution The CD or DVD drive is not hot swappable Before installing or removingthedrive make sure thatpower is turned off and the power cord is u...

Page 40: ...p 2 against the side of the optical drive then move the retaining clip away from the drive 6 Push the optical drive to the right to release the drive from the drive bay then pull the drive out of the bay 7 Unscrew the two screws holding the optical drive interface board on the back of the optical drive then remove it 8 Using the two screws you just removed attach the optical drive interface board ...

Page 41: ... against the drive until snug then tighten the thumbscrew to hold the drive in place 11 Connect the 44 pin optical drive cable to the back of the optical drive interface board 12 Follow the instructions in Closing the server case on page 32 13 Reinstall the bezel if required by snapping it into place on the front of the chassis 14 Reconnect all power cords and peripheral device cables then turn on...

Page 42: ...aution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive 1 Unlock the bezel if necessary and remove it by pulling it from the chassis 2 Put your finger in the drive release lever a...

Page 43: ...r cord is unplugged 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Unlock the bezel if necessary and remove it by pulling it from the chassis 3 Follow the instructions in Opening the server case on page 31 4 Remove the hard drive from the left hand har...

Page 44: ...ng empty drive bays Empty drive bays in the server must be filled by empty drive trays With the bezel removed install the appropriate tray then replace the bezel by snapping it into place on the front of the server Empty drive carriers for unused drive bays are included with your server Thumbscrew Diskette drive adapter assembly inserted ...

Page 45: ...t 667 MHz fully buffered DIMMs FB DIMMs to provide up to a maximum of 32 GB with fully buffered support Supported DIMM sizes include 512 MB 1 GB 2 GB and 4 GB DIMMs must be low profile or ultra low profile and cannot exceed 1 2 in height The BIOS configures the memory controller to run in non redundant mirroring and sparing modes Memory slots ...

Page 46: ... 1 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 8 GB 4 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 16 GB 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 16 GB 8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 8 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2...

Page 47: ... also contain FBDIMMs with identical part numbers In the online spare mode FBDIMMs must be populated as specified in the following table Use only DIMM1 and DIMM3 with dual rank FBDIMMs DIMM Installation Options Mirroring Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 4 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB 4...

Page 48: ...y module slot If you are replacing a memory module lift the old module 2 out of the slot 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The retaining clips on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 32 6 Turn on the server and open ...

Page 49: ...can support one PCI E x8 using the riser card The riser card comes with the system package Removing and installing the PCI riser assembly a riser or PCI card Caution The PCI riser assembly and individual PCI expansion cards are not hot swappable Before installing or removing any part of the assembly make sure that power is turned off and the power cords are unplugged To remove and reinstall the PC...

Page 50: ...rd 5 Place the PCI riser assembly on a stable static free surface then loosen the screw 3 holding the card lock in place 6 Open the card lock 4 then pull out the PCI card 5 If you are not replacing the PCI card insert the slot cover into the back of the riser card assembly 7 If you are replacing the riser card continue with the next step OR If you are replacing the PCI card go to Step 10 ...

Page 51: ...ace 10 Insert the new PCI card into the riser card making sure any connectors extend through the slot at the back of the assembly and that the card is fully seated in the riser card 11 Close the lock to hold the card in place then replace the screw that holds the lock closed 12 Position the PCI riser assembly over the PCI sockets on the server board Then press the PCI riser assembly into the PCI s...

Page 52: ...replaced Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis The fan cable should exit the fan module toward the back of the chassis 4 Disconnect the 6 pin fan tach cable from the fan board 5 Lift the fan group from the fan cage in the chassis 6 Insert the replacement fan group into the fan cage 7 Connect the 6 pin fan tach cable from the fan ...

Page 53: ...ng the locking slots in the board with the locking tabs in the case 8 Push the fan board away from the fan board lock then move the lock into position to hold the fan board in place Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis 9 Place the system fan cage and fans onto the fan board making sure to engage the fan cage with the locking tab...

Page 54: ...ecognize the additional processor For instructions see your operating system s documentation To replace a processor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 64 2 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server I...

Page 55: ...ated Do not force the processor into the socket to avoid bending the pins or damaging the processor If the processor does not fit completely check its orientation and check for bent pins 8 Insert the new processor into the socket making sure that the gold triangle on the corner is situated as shown in the following illustration 9 When the processor is oriented correctly and in place press it firml...

Page 56: ...e TIM on the bottom of the heatsink is not damaged If the TIM is damaged you should remove the old TIM and then applynew TIM to the bottom of the heatsink 10 Place the heat sink on the installed processor 2 making sure that the locking tab on the socket goes through the hole in the heatsink 11 Push down the heat sink retaining levers 3 and lock them under the retaining hooks on the heat sink socke...

Page 57: ...the server or disconnect peripheral devices to replace a failed redundant power supply If your server is only equipped with a single power supply the server must be turned off and the AC power cord removed before replacing it To replace a power supply module 1 If your server is equipped with more than one power supply module determine which power supply module has failed the LED on the power suppl...

Page 58: ...f the chassis 5 Disconnect the main power CPU power backplane power I2C power and midplane power cables See System board on page 5 for the location of the connectors on the system board 6 Remove the screw 2 holding the power board into the chassis then press down the tab 3 and move the power distribution board away from the side of the chassis 4 to disengage the locking tabs and lift it out of the...

Page 59: ...er 2 Follow the instructions in Opening the server case on page 31 3 Remove the power supply modules by following the instructions in Replacing a power supply module on page 51 4 Remove the power distribution board by following the instructions in Replacing the hot swap backplanes on page 54 5 Loosen the screws 3 holding the power cage in the chassis 6 Slide the power cage 4 toward the front of th...

Page 60: ...ht off the front of the server 3 Follow the instructions in Opening the server case on page 31 4 Remove all of the hot swap drive carriers from the server and make note of which bay you remove each drive from For instructions see Removing and installing a hard drive on page 36 5 Remove the system fans and fan board by following the instructions in Replacing system fans on page 46 6 Disconnect all ...

Page 61: ...ufacturer Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for correct battery disposal To replace the ROMB battery pack for the mezzanine RAID card 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the ser...

Page 62: ...es To install an optional mezzanine board 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Remove the PCI riser assembly by following the instructions in Installing and removing PCI expansio...

Page 63: ... case on page 32 Replacing the CMOS battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for correct battery disposal If the server clock does not keep time or the settings in the BIOS Setup ut...

Page 64: ...on your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 11 Restore any BIOS settings that you wrote down in Step 3 12 Save all your settings and close the BIOS Setup utility Replacing the control panel Caution Your server must be operated with a control panel module in place To replace the control panel 1 Follow the instructions in Preventing s...

Page 65: ... board To replace the system board 1 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Remove the system fans and fan cage by following the instructions in Replacing system fans on page 46 4 Re...

Page 66: ... chassis 10 Place the old system board in a static free bag for storage 11 Insert the new system board into the chassis aligned with the eight retaining standoffs then slide the board toward the front of the case so the board is held by the standoffs 12 Tighten the two system board thumbscrews you loosened in Step 8 13 Connect the cables you removed in Step 7 14 Install the memory by following the...

Page 67: ...lowing the instructions in Replacing system fans on page 46 18 Follow the instructions in Closing the server case on page 32 19 Turn on your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 20 Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility 21 If your serv...

Page 68: ...CHAPTER 4 Installing Components www gateway com 62 ...

Page 69: ...CHAPTER 5 63 UsingtheBIOSSetupUtility Opening the BIOS Setup utility Updating the BIOS Resetting the BIOS ...

Page 70: ... other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to syste...

Page 71: ...If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update Important This method does not work if the keyboard is connected through the KVM switch To recover the old BIOS 1 Insert a diskette CD or DVD or a bootable USB disk on key containing the AMIBOOT ROM file 2 Turn on or restart the server Press and hold CTRL HOME duri...

Page 72: ...y The process is complete when the server stops beeping 8 Remove the bootable USB disk on key 9 Turn off the server then disconnect the power cords and all other cables connected to the server 10 Follow the instructions in Opening the server case on page 31 11 Place the jumper back onto pins 1 2 12 Follow the instructions in Closing the server case on page 32 13 Plug in the AC power cords and turn...

Page 73: ...uring startup The BIOS Setup utility opens 3 Record any custom BIOS settings on your printout 4 Follow the instructions in Preventing static electricity discharge on page 30 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 5 Follow the instructions in Opening the server case on page 31 6 Remove the jumper across pins 1 2 of header J3 ...

Page 74: ...r cables connected to the server 2 Follow the instructions in Opening the server case on page 31 3 Remove the jumper across pins 1 2 of header J3 A then place the jumper across pins 2 3 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other cables before changing the jumper 4 Follow the instructions in Closing the ...

Page 75: ...CHAPTER 6 69 Troubleshooting Telephone support Tutoring and training Safety guidelines Error messages Troubleshooting ...

Page 76: ...facturer s documentation and technical support resources If you have how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer s Web site See Troubleshooting on page 77 Have your client ID serial number usually located on the back of your server case and order number available along w...

Page 77: ...l service Get tutorial assistance for software issues 800 229 1103 charged to your credit card Gateway Customer Care Talk to a Gateway Customer Care representativeaboutanon tutorialtechnical support question 877 485 1464 US say the word Server 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales accounting and warranty Get information about available systems pricing orders bi...

Page 78: ...re damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplugyour server andcontact a qualified computer technician Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshoo...

Page 79: ...vice configured as Primary Master could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Hard Disk Error The IDE ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure...

Page 80: ... indicate the need to replace the hard disk S M A R T Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Status BAD Backup and Replace A S M A R T capable hard disk s...

Page 81: ...tion in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or I O PCI I O conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI ROM conflict A PCI adapter generated an I O re...

Page 82: ...Wrong CMOS settings are invalid This error can be resolved by using AMIBIOS Setup CMOS Checksum Bad CMOS contents failed the Checksum check Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIOS Setup Miscellaneous messages Keyboard Error Keyboard is not prese...

Page 83: ...p utility by pressing and holding F2 while your server restarts Check your configuration settings When diagnosing problems press the non maskable interrupt NMI button to put the server into a halt state For the location of the button see Control panel on page 2 If an error occurs in a program see its documentation or online help Battery replacement Warning To avoid bodily injury do not attempt to ...

Page 84: ... for 1 beep 3 Base memory read write test error Same as for 1 beep 4 System board timer not operational Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards If the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one ...

Page 85: ...eps LED Name Function Location Color Description ID Aid in server identification Control panel and back of system board Yellow front Blue back On Server identification enabled System Fault Visible fault warning Control panel Red Off System normal Blinking Non critical system fault On Critical system fault system needs to be shut down and serviced Hard drive tray LEDs Indicate drive status and acti...

Page 86: ...2 Green On Link at 100 Mbps LED 2 Green Off Link at 10 Mbps Power LED Identify the power state of the system Control panel Blue Off Power is off Blinking Powersavingstate S1 S3 or S4 On Power is on AC power LED Identify power supply fault Power supply module Green or Orange Green On Power supply good and receiving power Orange On Power supply critical event causing shutdown Orange Blinking Close t...

Page 87: ...r A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system 05 Initialize the interrupt controller in hardware generally PIC and interrupt vector table 06 Do R W test to CH 2 count reg Initialize CH 0 as system timer Install the POSTINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Trap INT1Ch vector to POSTINT1ChHandlerBl...

Page 88: ...r more information 39 Initialize DMAC 1 and DMAC 2 3A Initialize RTC date time 3B Test for total memory installed in the system Also press DEL or ESC keys to limit memory test Display total memory in the system 3C Mid POST initialization of chipset registers 40 Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the ...

Page 89: ...izes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed A4 Initialize runtime language module A7 Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRRs A8 Prepare CPU for operating system boot including final MTRR values A9 Wait for user input at config display i...

Page 90: ... Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled D4 Test base 512 KB memory Adjust policies and cache first 8 MB Set stack D5 Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS ch...

Page 91: ...I hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB E9 or EA Determine information about root directory of recovery media F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery file cluster by clu...

Page 92: ...bers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the followi...

Page 93: ...expansion card Restart your server Make sure that you have installed the necessary software or driver For instructions see the card s documentation Reseat the expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 43 Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message If a diskette is in the dis...

Page 94: ...t connect to the Internet Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem Keyboard Liquid has been spilled into the keyboard If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain...

Page 95: ...wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power You press the power button but the server does not turn on If the power button LED is green the s...

Page 96: ...ocessor is fully seated in its socket The processor should be recognized automatically if it is installed correctly If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation ...

Page 97: ...APPENDIX A 91 ServerSpecifications System specifications System board specifications Environmental specifications Electronic specifications Additional specifications ...

Page 98: ...wer supply One 650 W hot swap power supply module standard Additional 650 W hot swap redundant power supply module optional Operating systems Supports Windows Server 2003 and Windows Small Business Server 2003 Certifications FCC Class A UL cUL Processor Supports as many as two Intel Xeon 5100 series processors Chipset Intel 5000P MCH Northbridge Intel ESB2E Southbridge Memory Eight 240 pin vertica...

Page 99: ...compliance Supports S0 S1 S5 Variable Requirements Temperature Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C with a maximum rate of change not to exceed 10 per hour Humidity Nonoperating 10 to 95 Operating 20 to 80 Acoustic noise Sound Pressure 58 dBA Rackmount in an idle state at typical office ambient temperature 73 4 F Sound Power 6 8 BA in an idle state at typical office ...

Page 100: ...terrupt Address Range hex Amount Function 0 to 07FFFFh 640 KB DOS region base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space ISA Interrupt Description IRQ0 8254 timer IRQ1 Keyboard controller IRQ...

Page 101: ... Main power connector J8 Pin Signal Name 1 3 3 V 2 3 3 V 3 Ground 4 5 V 5 Ground 6 5 V 7 Ground 8 Power good 9 Stand by 5 V 10 12 V 11 12 V 12 3 3 V 13 3 3 V 14 12 V 15 Ground 16 DC_ON soft on off 17 Ground 18 Ground 19 Ground 20 Key 21 5 V 22 5 V 23 5 V 24 Ground ...

Page 102: ...l Name 1 Ground 2 Ground 3 Ground 4 Ground 5 12 V 6 12 V 7 12 V 8 12 V Pin Signal Name 1 Red analog color signal R 2 Green analog color signal G 3 Blue analog color signal B 4 No connection 5 GND 6 GND 7 5 V 8 GND 9 5 V 10 GND 11 No connection 12 SDA 13 HSYNC horizontal sync 14 VSYNC vertical sync 15 SCL ...

Page 103: ...cription 1 DCD Data Carrier Detect1 2 RXDATA Receive Data 3 TXDATA Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 RI Ring Indicate Pin Signal Name 1 Keyboard or mouse data 2 NC 3 GND 4 5 V 5 Keyboard or mouse clock 6 NC Pin Signal Name 1 5 V 2 USBN Data 3 USBN Data 4 GND ...

Page 104: ...ation about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server Pin Signal Name 1 I2C SCL 2 I2 C SDA 3 I2 C Alert 4 Ground 5 3 3 V ...

Page 105: ...APPENDIX B 99 BIOSSettings ...

Page 106: ...creen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction BIOS menu BIOS submenu Setting Value Main System Overview AMIBIOS CORE Build date System ID Version Processor Type Speed Count System Memory Size System Time HH MM SS System Date DAY MM DD YYYY...

Page 107: ...on Memory Performance Mode Non Redundant Interleaved Single Channel Mirror Mirrors branch space Between branches Spare Rank DIMM Sparing Total Memory Capacity Memory Redundancy Non Redundant Mirror Spare DIMM 1 Size Not Installed DIMM 2 Size Not Installed DIMM 3 Size Not Installed DIMM 4 Size Not Installed DIMM 5 Size Not Installed DIMM 6 Size Not Installed DIMM 7 Size Not Installed DIMM 8 Size No...

Page 108: ...tion sub menu Secondary IDE Master auto detected Selects IDE Configuration sub menu Secondary IDE Slave auto detected Selects IDE Configuration sub menu Third IDE Master auto detected Selects IDE Configuration sub menu Fourth IDE Master auto detected Selects IDE Configuration sub menu Fourth IDE Slave auto detected Selects IDE Configuration sub menu ACHI Port 0 auto detected ACHI Port 1 auto detec...

Page 109: ...0 IRQ11 PS 2 Keyboard Present PS 2 Mouse Present USB Configuration USB Devices Enabled List of USB devices detected by BIOS Legacy USB Support Disabled Enabled Auto USB 2 0 Controller Mode FullSpeed 12 Mbps HiSpeed 480 Mbps BIOS EHCI Hand Off Disabled Enabled USB Mass Storage Device Configuration Selects USB Mass Storage Device Configuration submenu with USB Device enable PCI Configuration Onboard...

Page 110: ...OM enabled or disabled Low Profile Riser Slot Top PCIe slot Option ROM enabled or disabled Bottom PCIe slot Option ROM enabled or disabled Boot Boot Settings Configuration Quick Boot Disabled Enabled Quiet Boot Disabled Enabled Bootup Num Lock Disabled Enabled POST Error Pause Disabled Enabled Boot Device Priority 1st Boot Device Varies Specifies boot sequence from the available devices nth Boot D...

Page 111: ... CD DVD Drives 1st Drive Varies Specifies boot sequence from the available devices nth Drive Varies Specifies boot sequence from the available devices Security Administrator Password Installed Not installed User Password Installed Not installed Change Administrator Password Set or clear Admin password User Access Level No Access View Only Limited Full Access Change User Password Set or clear User ...

Page 112: ...Chassis Part Number Varies Chassis Serial Number Varies BIOS Version BIOS ID string excluding build time date BMC Device ID Varies BMC Firmware Revision Varies BMC Device Revision Varies PIA Revision Varies SDR Revision Varies HSC FW Revision HSBP Firmware revision of the Hotswap controller N A if not present Remote Access Configuration Remote Access Disabled Enabled Serial Port Number Base addres...

Page 113: ...irmware Revision View BMC Event Log Provides data on event log Clear BMC System Event Log BMC PEF Status Disabled Enabled Toggle PEF No Yes IOat Disabled Enabled Restore on AC Power Loss Power Off Power On Last State Wake on RING function Disabled Enabled Exit Save Changes and Exit F10 Discard Changes and Exit Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults BIOS men...

Page 114: ...ive type Device Device information Vendor Device vendor Size Device size LBA Mode Device LBA mode Block Mode Device block mode PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S M A R T Device S M A R T support Type Not Installed Auto CD DVD ARMD LBA Large Mode Disabled Auto Block Multi Sector Transfer Mode Disabled Auto PIO Mode Auto 0 1 2 3 4 DMA Mode Auto...

Page 115: ...et Delay 10 Sec 20 Sec 30 Sec 40 Sec Device 1 Only displayed if a device is detected Includes a DeviceID string returned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM Device n Only displayed if a device is detected Includes a DeviceID string returned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM ...

Page 116: ...APPENDIX B BIOS Settings www gateway com 110 ...

Page 117: ...APPENDIX C 111 Safety Regulatory and Legal Information ...

Page 118: ...youuseanextensioncordwiththissystem makesurethatthetotalampereratingontheproductspluggedintotheextensioncord doesnotexceedtheextensioncordampererating IfyoursystemisfittedwithaTVTuner cable orsatellitereceivercard makesurethattheantennaorcablesystemiselectrically groundedtoprovidesomeprotectionagainstvoltagesurgesandbuildupofstaticcharges Care during use Donotwalkonthepowercordorallowanythingtores...

Page 119: ...ringusingacompatiblemodularjackwhichisPart 68 compliant Seeinstallationinstructionsfor details TheRingerEquivalenceNumber REN isusedtodeterminethenumberofdeviceswhichmaybeconnectedtothetelephoneline Excessive RENsonatelephonelinemayresultinthedevicesnotringinginresponsetoanincomingcall Inmostareas thesumofRENsshouldnot exceedfive 5 0 Tobecertainofthenumberofdevicesthatmaybeconnectedtoaline asdeter...

Page 120: ...munications networkprotective operation andsafetyrequirements TheDepartmentdoesnotguaranteetheequipmentwilloperatetotheusers satisfaction Beforeinstallingthisequipment usersshouldmakesurethatitispermissibletobeconnectedtothefacilitiesofthelocal telecommunicationscompany Theequipmentmustalsobeinstalledusinganacceptablemethodofconnection Insomecases theinside wiringassociatedwithasingle lineindividu...

Page 121: ...quipment commonlyknownasWEEE shouldneverbedisposedofinthemunicipalwastestream residentialgarbagecollection The Crossed OutWasteBin labelaffixedtothisproductisyourremindertodisposeofyour endoflife productproperly Substancessuchasglass plastics andcertainchemicalcompoundsarehighlyrecoverable recyclable and reusable Youcandoyourpartfortheenvironmentbyfollowingthesesimplesteps Whenyourelectricalorelec...

Page 122: ...spublication atany time Duetocontinuingsystemimprovements Gatewayisnotresponsibleforinaccurateinformationwhichmayappearinthismanual For thelatestproductupdates consulttheGatewayWebsiteatwww gateway com InnoeventwillGatewaybeliablefordirect indirect special exemplary incidental orconsequentialdamagesresultingfromanydefectoromissioninthismanual evenifadvisedofthe possibilityofsuchdamages Intheintere...

Page 123: ...n 23 tape drive 23 closing case 32 CMOS battery see battery components installing 30 configuration jumper 5 connections control panel 5 diskette drive 5 IDE 5 keyboard 3 LAN 3 monitor 3 mouse 3 network 3 power 3 5 PS 2 3 RJ 45 5 serial 3 USB 2 3 VGA 3 video 2 control panel replacing 58 standard 2 cover panels removing 31 D DDR SDRAM see memory device drivers installing 26 Device Initialization Man...

Page 124: ...nnector location 5 IRQ assignments 94 J jacks see connections jumper location 5 K keyboard cleaning 22 port 3 troubleshooting 88 L LAN jack 3 LED information 8 79 LEDs 2 diagnostic 81 system board 8 79 line conditioners 12 location drive bays 4 fan module 4 memory slots 4 PCI riser assembly 4 power supply cage 4 processor air duct 4 lock key 2 31 location 2 3 M Main menu BIOS Setup utility 64 main...

Page 125: ...curity menu BIOS Setup utility 64 security switch connector location 5 serial number 70 serial port 3 server back 3 identifying 25 interior 4 mounting 13 removing from cabinet 17 starting 18 turning off 19 turning on 18 Server Companion DVD 9 26 Server menu BIOS Setup utility 64 setting up hardware 12 operating system 19 safety precautions 12 22 112 Setup utility see BIOS Setup utility slots memor...

Page 126: ... optical drive 87 power 89 power source problems 12 processor 90 safety guidelines 72 technical support 70 telephone support 70 video 89 turning off server 19 turning on server 18 U uninterruptible power supply UPS 13 updating the BIOS 64 UPS 13 USB ports internal connector 5 location 2 3 user password 24 V VGA port 3 W Web site Gateway 9 ...

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Page 128: ...A MAN E 9425R USR GDE R0 10 06 ...

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