Gateway 910 Series, System Manual

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78
Troubleshooting
Modem problems
The server does not recognize the modem
Probable cause Solution
The modem has not been
added as new hardware Add the modem as new hardware.
The modem is not connected
to a live telephone jack Make sure the line connected to the modem
is working and plugged into the appropriate
port on the modem (line port).
The modem is not configured
with a valid interrupt or
address Check the server settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
The phone jack is shared by
another modem or telephone If the modem shares the jack with another
device, make sure the other device does not
have the port open (for example, someone is
on the telephone, or another modem is in use).