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Introduction

73

7

Troubleshooting

Introduction

If your server does not operate correctly, re-read the instructions for the
procedures you have performed. If an error occurs within a program, consult
the documentation supplied with the program. This section identifies
solutions to some possible problems.

Troubleshooting checklist

Before turning on the server, make sure that:

■

The power cord is connected to the AC power-in connector and an AC
outlet.

■

The AC outlet is supplying power.

■

If a power strip is used, it is turned on, and the circuit breaker is set.

■

The voltage selection switch on the server power supply is set to the
proper voltage.

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Summary of Contents for 910 Series

Page 1: ...8508341 Gateway 910 Series System Manual September 2001 ...

Page 2: ...0 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connecte...

Page 3: ...r 13 3 Case Access 15 Preventing static electricity discharge 15 Opening the case 16 Removing the cover panel 17 Removing the bezel 19 Closing the case 21 Reinstalling the bezel 21 Reinstalling the cover panel 22 4 Replacing or Adding System Components 23 Replacing or adding drives 23 Preparing to replace or add a drive 23 Drive cabling considerations 24 Replacing the CD drive 25 Replacing the dis...

Page 4: ...and managing your hard drive 65 Hard drive maintenance utility 65 Hard drive management practices 66 Protecting the server from viruses 68 System administration and control 70 ManageX Event Manager 70 SNMP agent 70 Server security 71 System recovery 72 Creating a startup diskette 72 Keeping a record of system configuration 72 Using your Server Companion CD 72 7 Troubleshooting 73 Introduction 73 T...

Page 5: ... A Safety Regulatory and Legal Information 93 B Reference Data 105 Specifications 105 System specifications 106 Mechanical specifications 107 Environmental specifications 107 Electrical specifications 108 System I O addresses 109 Memory map 111 Interrupts 112 DMA usage 113 Index 115 ...

Page 6: ...iv Contents ...

Page 7: ...appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front rear left or right on the server are based on the server being in a normal upright position as viewed from the front Defined terms When new terms are introduced and defined they will be shown in italic Important A note labeled important informs you of special circum...

Page 8: ... of information that you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripheral devices or optional components Online technical support You can find additional documentation on the Server Companion CD SCCD that came with your server ...

Page 9: ...ntroller Rage XL 4 MB PC100 SDRAM Integrated Intel 10 100 Mbit per second Ethernet network support Serverworks Champion LC chip set Three 32 bit 33 MHz and two 64 bit 66 MHz PCI slots that support full length full height PCI expansion cards One 3 5 inch diskette drive one CD drive and one hard drive Keyboard port mouse port one serial port parallel port video port Local Area Network LAN port four ...

Page 10: ...nal 5 25 inch or 3 5 inch drives USB ports connect external Plug n Play devices that are automatically configured when they are plugged into the server through one of these ports USB keyboards and mice are not supported Use only PS 2 versions Power button turns the server on and off It also enables sleep mode in some operating systems Diskette drive Power button CD drive Power LED USB ports Additi...

Page 11: ... external Plug n Play devices that are automatically configured when they are plugged into the server through one of these ports USB keyboards and mice are not supported Use only PS 2 versions Serial port connects to serial devices Parallel port connects to a printer or other parallel device Serial port Keyboard port Power connector USB ports Voltage selector switch Parallel port Release tab Mouse...

Page 12: ... slots let you add additional cards to the system board Release tabs let you remove the cover panel Cover panel thumbscrew is used to securely fasten the cover panel to the chassis Kensington lock slot lets you use a cable lock to secure the server and prevent the cover panel from being removed Card retainer is used to secure expansion cards in place Card retainer thumbscrew is removed to open the...

Page 13: ...ce Upper drive cage contains the diskette and CD drive and provides a mounting location for an additional 5 25 inch and 3 5 inch drive Drive release latches are used to secure drives in place There are three latches on the upper drive cage and three on the lower drive cage Locked and unlocked positions are indicated by an open or closed padlock icon Hard drive is located in the lower drive cage an...

Page 14: ...ted inside the chassis beneath the diskette drive and contains the hard drive It provides a mounting location for two additional 3 5 inch drives Bezel mounts to the front of the chassis Bezel tabs hold the bezel into place on the chassis ...

Page 15: ...stem board 7 System board A Keyboard port B Mouse port C Processor socket D DIMM slots E Main power connector F Secondary IDE connector G Primary IDE connector A B C D E F G I J H N M L K V U R S P O T Q ...

Page 16: ...nstallation hole K Front panel USB connector L Hardware management connector M Server configuration jumper block N Battery O 32 bit PCI slots P 64 bit PCI slots Q RJ 45 LAN connector R Video port S Processor fan connector T Parallel port U Serial port V Back panel USB connector ...

Page 17: ... A surge protected power strip helps protect against AC power fluctuations Protect your server from extreme temperature and humidity Do not expose your server to direct sunlight heater ducts or other heat generating objects Keep your server away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the server may cause interference Pl...

Page 18: ...omponents connected to the server such as a monitor printer or scanner 2 Turn on the server The power indicator light emitting diode LED on the front of the server remains lit green when the power is on If nothing happens when you turn on the server Make sure that the power cables are securely plugged in and that your power strip if you are using one is plugged in and turned on Make sure the monit...

Page 19: ... for Windows 2000 Server 1 After the server starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next to move through the dialog boxes until the wizard te...

Page 20: ...to the appropriate operating system software manual for setup instructions Warning When you turn the server off some electric current still flows through the server Before opening the server case or connecting or removing any peripherals turn off the server then unplug the power cord and modem cord if installed or you may get an electric shock Caution When you routinely turn off your server daily ...

Page 21: ...is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the server does not respond turn off the server power wait ten seconds turn the power on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important If the server does not t...

Page 22: ...14 System Setup ...

Page 23: ...strap available at most electronics stores 2 Turn off the server power 3 Discharge any static electricity harmlessly by touch a bare metal surface such as the back of the server 4 Unplug all power cords from AC outlets and disconnect the modem cable if installed Caution Static electricity can permanently damage electronic components in your server Prevent electrostatic damage to your server by fol...

Page 24: ...d on the server being in a normal upright position as viewed from the front To work on the internal components of the server you must open the case which has two main removable parts A cover panel that permits access to the interior of the case A bezel that covers the front of the chassis Because the components inside your server are extremely sensitive to static electricity make sure you follow t...

Page 25: ...ff the server then disconnect the power cord s modem cable if installed and all external devices 3 Carefully place the server on its right side with the back of the server facing you 4 Unlock the chassis if applicable 5 Remove the cover panel thumbscrew 6 Slide the two release tabs on the back panel outward Release tab Kensington lock slot Release tab Cover panel thumbscrew ...

Page 26: ...18 Case Access 7 Lift the back edge of the cover panel then remove the panel from the server ...

Page 27: ... 19 Removing the bezel To remove the bezel 1 With the cover panel removed carefully return the server to the upright position with the open side facing you 2 Disengage the bezel tabs by pressing on each tab Bezel tabs ...

Page 28: ...20 Case Access 3 Swing the bezel outward and disengage the bezel from the hinges ...

Page 29: ...ot collect inside the server Reinstalling the bezel To reinstall the bezel 1 Make sure the chassis is in the upright position 2 Holding the bezel parallel with the front of the chassis align the hinge tabs with the chassis slots then place the hinge tabs in the slots 3 Swing the bezel toward the chassis until the bezel tabs snap into place ...

Page 30: ...nel tabs with the chassis slots then install the cover panel into the chassis 3 Swing the cover panel down and press it firmly into place The two release tabs should snap into place indicating that the panel is secure 4 Reinstall the cover panel thumbscrew 5 Carefully return the server to the upright position Chassis slots Cover panel tabs ...

Page 31: ...ace or add a drive One 3 5 inch hard drive one CD drive and one 3 5 inch diskette drive are included with the server Note that the diskette controller supports one diskette drive You can add additional drives of the following types One 1 inch height removable media 3 5 inch storage device upper drive cage One 1 6 inch half height removable media 5 25 inch device upper drive cage Two 1 inch height ...

Page 32: ...select is not available and only one drive is attached to a controller cable configure the drive as master if it is a CD drive If two drives of any type are attached to the cable configure one as master and one as slave One or more controllers are needed to support a full compliment of drives In addition additional cables available from Gateway are required to support a drive configuration beyond ...

Page 33: ...electricity discharge on page 15 2 Turn off the server then disconnect the power cord s modem cable if installed and all external devices 3 Remove the cover panel See Removing the cover panel on page 17 4 Remove the bezel See Removing the bezel on page 19 5 Disconnect the power audio and data cables noting their locations and orientations You will reconnect these cables after you install the new d...

Page 34: ...n slide it into the bay until it is positioned correctly with the bezel 4 Push the drive release latch forward locked position to secure the drive in the bay 5 Connect the power data and audio cable Make sure the cables are in their original positions 6 Reinstall the bezel See Reinstalling the bezel on page 21 7 Reinstall the cover panel See Reinstalling the cover panel on page 22 Important You ma...

Page 35: ...7 8 Reconnect external devices the power cord s and the modem cable if installed then turn on the server 9 Run the BIOS Setup utility to make sure that the server recognizes the CD drive See About the BIOS Setup utility on page 57 ...

Page 36: ...urn off the server then disconnect the power cord s modem cable if installed and all external devices 3 Remove the cover panel See Removing the cover panel on page 17 4 Remove the bezel See Removing the bezel on page 19 5 Disconnect the power and data cables noting their locations and orientations You will reconnect these cables after you install the new drive 6 Push the drive release latch toward...

Page 37: ...rward locked position to secure the drive in the bay 5 Connect the power and data cables Make sure the cables are in their original positions 6 Reinstall the bezel See Reinstalling the bezel on page 21 7 Reinstall the cover panel See Reinstalling the cover panel on page 22 8 Reconnect external devices the power cord s and the modem cable if installed then turn on the server 9 Run the BIOS Setup ut...

Page 38: ...additional drive 1 Observe the safety and ESD precautions in Preventing static electricity discharge on page 15 2 Turn off the server then disconnect the power cord s modem cable if installed and all external devices 3 Remove the cover panel See Removing the cover panel on page 17 4 Remove the bezel See Removing the bezel on page 19 5 Remove the appropriate plastic bezel insert covering the drive ...

Page 39: ...te settings refer to your drive documentation for jumper settings 8 Push the drive release latch toward the back of the chassis unlocked position Caution Your server was designed to adhere to electromagnetic interference requirements and the EMI shield is an integral part of the server Installing an approved drive should continue to maintain those standards If you remove the drive you must reinsta...

Page 40: ... bezel See Reinstalling the bezel on page 21 13 Reinstall the cover panel See Reinstalling the cover panel on page 22 14 Reconnect external devices the power cord s and the modem cable if installed then turn on the server 15 Run the BIOS Setup utility to make sure that the server recognizes the drive See About the BIOS Setup utility on page 57 Important You may want to install the bezel temporaril...

Page 41: ...f the server then disconnect the power cord s modem cable if installed and all external devices 3 Remove the cover panel See Removing the cover panel on page 17 4 Place the server in the upright position 5 Disconnect the power and data cables from the back of the drive noting their locations and orientations You will reconnect these cables after you install the new drive 6 Pull the drive release l...

Page 42: ...e drive with an open bay in the drive cage Make sure that the data and power connectors on the drive face outward then slide the drive into the cage 4 Push the drive release latch to secure the drive in place locked position 5 Connect the power and data cables to the drive 6 Reinstall the cover panel See Reinstalling the cover panel on page 22 7 Reconnect external devices the power cord s and the ...

Page 43: ... 24 To install an additional hard drive 1 Observe the safety and ESD precautions in Preventing static electricity discharge on page 15 2 Turn off the server then disconnect the power cord s modem cable if installed and all external devices 3 Remove the cover panel See Removing the cover panel on page 17 4 Place the server in the upright position 5 Set the drive jumpers to the appropriate settings ...

Page 44: ...e drive locked position 9 Connect the data and power cables to the drive See the drive documentation for the proper cable orientation 10 Reinstall the cover panel See Reinstalling the cover panel on page 22 11 Reconnect external devices the power cord s and the modem cable if installed then turn on the server 12 Run the BIOS Setup utility to make sure that the server recognizes the drive See About...

Page 45: ...ng DIMMs keep the following in mind No jumper settings are required for the memory size or type because the BIOS automatically detects this information DIMMs must be installed in the lowest numbered slot first For additional DIMMs contact Gateway To add DIMMs 1 Observe the safety and ESD precautions in Preventing static electricity discharge on page 15 2 Turn off the server then disconnect the pow...

Page 46: ...ally locks the socket latch on each end of the DIMM 8 Reinstall the cover panel See Reinstalling the cover panel on page 22 9 Reconnect external devices the power cord s and the modem cable if installed then turn on the server To replace DIMMs 1 Observe the safety and ESD precautions in Preventing static electricity discharge on page 15 2 Turn off the server then disconnect the power cord s modem ...

Page 47: ...ner 6 Align the two notches in the DIMM with the two notches in the DIMM socket then insert the new DIMM into the socket 7 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket latch on each end of the DIMM 8 Reinstall the cover panel See Reinstalling the cover panel on page 22 9 Reconnect external devices the power cord s and the modem c...

Page 48: ...kit includes the processor and a heatsink To replace the processor you must perform the following tasks Remove the heatsink Remove the processor Install the new processor Replace the heatsink To remove the heatsink 1 Observe the safety and ESD precautions in Preventing static electricity discharge on page 15 2 Turn off the server then disconnect the power cord s modem cable if installed and all ex...

Page 49: ...d outward on the clip until it is clear of the processor socket tab 6 Lift the heatsink off of the processor and unhook the other end of the metal clip Caution Be careful not to damage the system board when exerting force to remove the metal clip from the processor socket Important The heatsink is attached to the processor by thermal transfer tape The heatsink may cling to the processor Pull stron...

Page 50: ...To install the new processor 1 Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned Pin 1 is near the marked corner of the processor 2 Gently place the new processor into the socket then secure the processor by lowering the locking lever until the lever latches into place The processor will slip into place without pressure wh...

Page 51: ...r slot of the metal clip Firmly press down and inward to hook the metal clip to the processor socket tabs 4 Connect the heatsink fan cable to the fan connector on the system board 5 Reinstall the cover panel See Reinstalling the cover panel on page 22 6 Reconnect external devices the power cord s and the modem cable if installed then turn on the server Caution Be careful not to damage the system b...

Page 52: ... additional IDE controller card To add an expansion card 1 Observe the safety and ESD precautions in Preventing static electricity discharge on page 15 2 Turn off the server then disconnect the power cord s modem cable if installed and all external devices 3 Remove the cover panel See Removing the cover panel on page 17 4 Place the server in the upright position 5 Set any jumpers and switches on t...

Page 53: ... 6 Remove the thumbscrew on the card retainer 7 Locate an available slot and pull out on the card retainer then remove the slot cover Save the slot cover so you can replace it if you remove the added card Thumbscrew Card retainer Slot cover ...

Page 54: ...humbscrew to secure the card retainer 10 Connect cables to the card if required 11 Reinstall the cover panel See Reinstalling the cover panel on page 22 12 Reconnect external devices the power cord s and the modem cable if installed then turn on the server You may need to reconfigure your server after installing some expansion cards You may also need to install software that came with the card Ref...

Page 55: ...l See Removing the cover panel on page 17 4 Place the server in the upright position 5 Set any jumpers and switches on the new card if required refer to the card documentation for jumper and switch settings 6 Remove the thumbscrew on the card retainer 7 Locate the card you want to replace and disconnect any cables that may connect it to other parts of the server 8 Remove the card by pulling out on...

Page 56: ...l the thumbscrew to secure the card retainer 11 Connect cables to the card if required 12 Reinstall the cover panel See Reinstalling the cover panel on page 22 13 Reconnect external devices the power cord s and the modem cable if installed then turn on the server You may need to reconfigure your server after installing some expansion cards You may also need to install software that came with the c...

Page 57: ...ling the new battery see Troubleshooting the battery installation on page 74 Warning Danger of explosion if the battery is incorrectly replaced Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Warnung Explosionsgefahr bel falsch eingebautter batterie Ersetzen der batterien nur mit batter...

Page 58: ...ion cards that may obstruct your access to the battery 7 Locate the battery on the system board see System board on page 7 The battery is circular and has the positive pole mark on the top 8 Using your finger or a small flat blade screwdriver carefully press the small spring clip to remove the battery from its socket on the system board 9 Press the new battery in the socket with the positive pole ...

Page 59: ...nel See Reinstalling the cover panel on page 22 12 Reconnect external devices the power cord s and the modem cable if installed then turn on the server 13 Start the BIOS Setup utility by pressing F1 14 Select Load Optimal Defaults from the Exit menu then type in the settings that you wrote down in Step 2 ...

Page 60: ... panel See Removing the cover panel on page 17 6 Remove all expansion cards from the system board See Adding or replacing expansion cards on page 44 7 Remove the processor from the system board and place it in an antistatic bag See Replacing the processor on page 40 8 Remove the memory from the system board and place it in an antistatic bag See Replacing or adding memory on page 37 9 Disconnect al...

Page 61: ...tatic container To install the system board 1 Holding the system board by the top and bottom edges place it in the case by aligning the stand offs on the board with the mounting holes on the right side of the case Be careful to keep the cables clear so that they do not get caught under the system board 2 Slide the board toward the back of the chassis to engage the stand offs and to insert the I O ...

Page 62: ...See Adding or replacing expansion cards on page 44 7 Reconnect all of the cables you disconnected when you removed the old system board 8 Reinstall the cover panel See Reinstalling the cover panel on page 22 9 Reconnect external devices the power cord s and the modem cable if installed then turn on the server 10 Start the BIOS Setup utility by pressing F1 11 Select Load Optimal Defaults from the E...

Page 63: ...age 15 2 Turn off the server then disconnect the power cord s modem cable if installed and all external devices 3 Remove the cover panel See Removing the cover panel on page 17 4 Place the case in the upright position 5 Disconnect the power supply connectors from all internal devices including the system board 3 5 inch diskette drive the CD drive and all hard drives 6 Remove the cable supports sec...

Page 64: ...ations wattage and power output connectors should be the same 2 Make sure that the red voltage switch on the back of the new power supply is set to the proper voltage for your area 3 Place the new power supply in position inside the chassis and push the power supply release latch up and into place The latch will snap firmly into place 4 Reconnect the power connectors to all internal devices 5 Rein...

Page 65: ...e settings are stored in battery backed RAM and are retained even when the power is off Important The server starts very quickly If your monitor requires time to warm up you may not see the messages that are displayed during startup If you are having problems you may need to wait for the monitor to warm up then restart the server If you are trying to enter Setup press F1 before the monitor warms u...

Page 66: ...OS Setup utility The up arrow and down arrow keys select items in the menu The left arrow and right arrow keys move you between the menus ENTER either moves you to a submenu screen when a selected item is preceded by or activates a selected field ESC closes the screen you are in and returns you to the previous screen or exits you from the BIOS Setup utility F10 opens a screen that lets you save al...

Page 67: ...you access to the memory and CPU clock options Security gives you access to settings related to server access passwords and security settings see Server security on page 71 Power gives you access to information and settings for power management features Boot gives you access to information and settings for boot features and boot sequences Exit gives you access to options for exiting the BIOS Setup...

Page 68: ...llows Conversely if no jumper is installed it is indicated as off The following table shows the settings required to configure each jumper setting Make sure you turn off the computer and unplug the power cord before moving any jumpers Mode Jumper Setting Action Password Pins 1 2 On Password enable system default Off Password disable Clear NVRAM Pins 3 4 On Clear NVRAM Off Normal system default Rec...

Page 69: ...m the Technical Support area of the Gateway Web site Recovering from a failed BIOS update If you are trying to update the BIOS and have a problem such as a power outage the update may not be successful You can then try to recover the BIOS by setting the Recovery mode jumper When you are trying to recover the BIOS no image appears on your monitor To recover the BIOS 1 Observe the safety and ESD pre...

Page 70: ...umper from pins 5 6 of J11 11 Reinstall the cover panel See Reinstalling the cover panel on page 22 12 Reconnect external devices the power cord s and the modem cable if installed 13 Enter the BIOS Setup utility by pressing F1 when the Gateway Logo screen appears 14 Once in the BIOS Setup utility go to the appropriate menu and select any BIOS fields you want to change then reenter the values you w...

Page 71: ...b voltage surges and prevent them from reaching your server When purchasing a surge suppressor Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the prote...

Page 72: ... circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use a standby uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running tempor...

Page 73: ...location unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Check Disk from once a week to once a month depending on how often you use your server Also use Check Disk if you have any hard drive problems To use Check Disk in Windows 2000 Ser...

Page 74: ...top The My Computer window opens 2 Right click the drive you want to check 3 Select Properties The drive s properties window opens The General tab shows you the available and used space on the drive Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete...

Page 75: ... text box type tmp 3 In the Look in drop down list select your drive letter 4 Click Find Now The list of tmp files appears sorted by date 5 Highlight all the files in the list except those with the current date 6 Press SHIFT DELETE A dialog box opens asking if you want to delete the files 7 Click Yes The files are deleted Deleting temporary Internet files As you visit Web sites your browser stores...

Page 76: ...ve the slider to set the size of the Recycle Bin A good initial setting is 5 5 Click OK Protecting the server from viruses A virus is a program that attaches itself to a program or data file on a computer then spreads from one computer to another Viruses can damage data cause servers to malfunction and can display annoying or offensive messages Some viruses can go unnoticed for long periods of tim...

Page 77: ...virus 1 Find and remove the virus immediately using your anti virus program 2 Turn off your server and leave it off for at least 30 seconds 3 Turn on the server and rescan for the virus 4 If the virus is still on your server contact Gateway Technical Support ...

Page 78: ... a single action With this tool you can automate system management tasks which can be triggered by specific events or at specified thresholds You can find additional information about the ManageX Event Manager under Documentation on the Server Companion CD SCCD which came with the server SNMP agent The SNMP agent is software that links the hardware to ManageX Event Manager Each significant hardwar...

Page 79: ...ral security features to prevent unauthorized or accidental access to the server Once the security measures are enabled access to the server is allowed only after you enter the correct password s Using passwords If you set and enable a user password but not an administrator password enter the user password to boot the server with limited BIOS Setup utility access If you set and enable both a user ...

Page 80: ...one at any time Refer to the software documentation or see the online help for your operating system for specific instructions Keeping a record of system configuration Some operating systems allow you to print a summary of the configuration of your system and the memory allocation This printed summary can provide information to reset your system configuration properly if the information is lost or...

Page 81: ...pplied with the program This section identifies solutions to some possible problems Troubleshooting checklist Before turning on the server make sure that The power cord is connected to the AC power in connector and an AC outlet The AC outlet is supplying power If a power strip is used it is turned on and the circuit breaker is set The voltage selection switch on the server power supply is set to t...

Page 82: ...word You may be asked about it when calling Gateway Technical Support Only qualified personnel should open the server for maintenance If you are qualified to maintain the server yourself make sure you are properly grounded before opening the server chassis See Preventing static electricity discharge on page 15 for more information on preventing electrostatic damage to the server Troubleshooting th...

Page 83: ...ay be defective Close the case as described in Closing the case on page 21 reconnect the modem cable and power cord then turn on the server CD drive problems The server does not recognize the CD drive Probable cause Solution The CD is not intended for PC use Make sure the CD is PC compatible The CD is loaded incorrectly Make sure the label is facing up then try again The CD is scratched or dirty T...

Page 84: ...he Primary IDE Master to Auto Consult the hard drive user s guide for instructions on how to configure the drive Configure the drive correctly The drive cables are not connected properly Open the server and make sure all cables to the controller card are connected correctly Some servers do not have IDE controller cards because the IDE controller is built into the system board The IDE drive may not...

Page 85: ...memory is seated and oriented correctly A DIMM is faulty Replace the faulty DIMM Third party diagnostic programs can help determine which DIMM is failing Probable cause Solution The processor was installed incorrectly Check the installation Make sure the processor is fully seated in its socket The processor should be recognized automatically if it was installed correctly The heatsink may not be in...

Page 86: ...and plugged into the appropriate port on the modem line port The modem is not configured with a valid interrupt or address Check the server settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address The phone jack is shared by another modem or telephone If the modem shares the jack with another device make sure the other device does not have t...

Page 87: ...sure the last device on the SCSI chain is terminated The device cables are not installed correctly Open the server and make sure all cables between the controller and the device are installed correctly Probable cause Solution The diskette drive may be configured incorrectly Restart your server then press F1 to open the BIOS Setup utility In the Boot Removable Devices menu make sure that the disket...

Page 88: ...e diskette If errors are detected and corrected try accessing the diskette again The diskette is write protected Make sure the write protection window on the upper right corner of the diskette is closed unprotected Probable cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the server The cable to the drive is not connected properly O...

Page 89: ...cause Solution The printer is not connected to the server Make sure the data cable is properly connected between the printer and the server Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer that you are trying to print to is not the default printer make sure you have selected it through the program s printer setup function The...

Page 90: ... the correct one Probable cause Solution The server is not connected to an AC outlet Make sure the power cable s are connected correctly to an operating AC power source The DIMM is not seated properly indicated by a beep Open the server and reseat the loose the DIMM Probable cause Solution An error occurs during a program or your server may be out of memory Restart your server by pressing the Powe...

Page 91: ...y Something spilled into the keyboard Turn off the server Turn the keyboard upside down to drain then turn it right side up to let it dry before using the keyboard again The keyboard is defective Try a keyboard you know is working Probable cause Solution The mouse is not plugged in or connected properly Make sure the cable is plugged in correctly The mouse driver did not load when the server start...

Page 92: ...or or cable is damaged Check the connector and cable for bent or damaged pins The monitor is defective Connect a working monitor to the server The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The DIMM is not seated properly indicated by a beep Open the server and reseat the loose the DIMM Probable cause Solution The monito...

Page 93: ...ntrol Panel double click Display set the display to the appropriate monitor type then restart the server Probable cause Solution The video cable is damaged Make sure the cable and connectors are in good condition no bent pins or broken wires The display setup is incorrect In the Control Panel window Start Settings Control Panel double click Display and check the settings Set the display to the app...

Page 94: ...ood condition no bent pins or broken wires The surge protector or UPS is damaged Disconnect the monitor power cable and connect it directly to the power source The monitor is too close to a source of electrical interference Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves The monitor ...

Page 95: ...s ENTER Base memory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Open the BIOS Setup utility then make sure the settings are correct CD ROM drive is not recognized See The server does not recognize the CD drive on page 75 for a possible solution Data error Use Check Disk on the drive with the error De...

Page 96: ...to select either AT or XT Hard disk controller failure Make sure the hard drive cable is properly connected Open the BIOS Setup utility then make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to try to restart the server Try running Fdisk and DOS Format For more information refer to your operating sys...

Page 97: ...he keyboard is compatible with the server You may have to change the switch setting to AT Keyboard not detected See The keyboard does not work on page 83 for a possible solution Turn off the server then check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard then restart the server Check for sticky keys Clean the keyboard if necessary Memory error...

Page 98: ...ed parameter missing Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Syntax error Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Time and date not set Open the BIOS Setup utility then set the server date and time Write protect error Move the write prote...

Page 99: ...codes issued check the documentation for that external device There are several POST routines that issue a POST terminal error and shut down the system if they fail Before shutting down the system the terminal error handler issues a beep code signifying the test point error This beep code consists of one long tone and a series of short tones If POST completes normally the BIOS issues one short bee...

Page 100: ...92 Troubleshooting ...

Page 101: ...of power source indicated on the rating label If your server has a voltage selector switch ensure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the server case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 12 inches 30 cm around the server...

Page 102: ... according to the manufacturers instructions When the server is turned off a small amount of electrical current still flows through the server Always unplug all power cables and modem cables from the wall outlets before cleaning the server Unplug the server from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the server T...

Page 103: ...rna de la pared o desconectar la fuente de alimentación SAFETY STEPS Whenever you remove the chassis covers to access the inside of the computer follow these steps 1 Turn off all peripheral devices connected to the computer 2 Turn off the computer by pressing the power button 3 Unplug all AC power cords from the computer or from wall outlets 4 Provide some electrostatic discharge ESD protection by...

Page 104: ...tema ha estado en funcionamiento el microprocesador y el disipador de calor pueden estar aún calientes También conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes Por ello se recomienda precaución y el uso de guantes protectores Danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the ...

Page 105: ...h the receiver is connected Consult the dealer or an experienced radio TV technician for help Use only shielded cables to connect peripherals to the server Accessories This equipment has been tested and found to comply with the limits of a Class B digital device The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure comp...

Page 106: ...equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming o...

Page 107: ...e made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal met...

Page 108: ...h the following European directives EMC Directive 89 336 EEC amending directive 92 31 EEC 93 68 EEC as per EN 55022 1998 Class B EN 61000 3 2 1995 EN 61000 3 3 1995 EN 55024 1998 according to EN 61000 4 2 1995 EN 61000 4 3 1996 EN 61000 4 4 1995 EN 61000 4 5 1995 EN 61000 4 6 1996 EN 61000 4 8 1994 EN 61000 4 11 1994 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 ...

Page 109: ... provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support Japan VCCI statement This equipment is in the Class B category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the s...

Page 110: ...network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications a There shall be no more...

Page 111: ...ass 1 Laser Product under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosu...

Page 112: ...104 Safety Regulatory and Legal Information ...

Page 113: ...match the values provided in the following tables The typical configurations are Celeron 800 MHz Intel Celeron processor 128 MB system memory single DIMM 20 GB 7200 rpm Ultra 100 hard drive Floppy drive 48x CD drive Windows 2000 Server Pentium 1 20 GHz Intel Pentium III processor 128 MB system memory single DIMM 20 GB 7200 rpm Ultra 100 hard drive Floppy drive 48x CD drive Windows 2000 Server ...

Page 114: ...ory is 2 GB BIOS Flash BIOS for easy updates from diskette IDE interfaces Supports as many as four ATAPI IDE devices hard drives CD drives LS 120 drives using two onboard ATA 100 controllers The chassis provides space for as many as three ATAPI IDE devices and a diskette drive Diskette drive Diskette controller integrated on the system board I O ports One parallel port one serial port four USB por...

Page 115: ...296 cm x 19 054 in 48 397 cm W x H x D Weight 38 lbs maximum 17 27 kg Temperature Nonoperating Operating Maximum rate of change 10 C per hour 48 3 to 65 5 C 55 to 150 F 5 to 35 C 41 to 95 F derated 0 5 C for every 1000 ft 305 m System heat output Btu hr 850 Humidity Nonoperating Operating wet bulb 95 relative noncondensing at 30 C 86 F Not to exceed 33 C 91 4 F with diskette drive or hard disk dri...

Page 116: ...e typical configuration conform to the following values AC Input Power 115 V 230 V 90 135 V 4 A 180 265 V 2 A AC Input Frequency 115 V 230 V 47 63 Hz 47 63 Hz Peak Power 70 W 1 64 W 2 Operating Power typical 41 W 1 51 W 2 Standby power typical 32 W 1 45 W 2 Celeron 1 Pentium 2 ...

Page 117: ...MA controller 0087 0087 DMA controller 0089 008B DMA controller 008F 008F DMA controller 00A0 00A1 Programmable Interrupt controller 00C0 00DF DMA controller 00F0 00FF Numeric data processor 0170 0177 Secondary IDE channel 01F0 01F7 Primary IDE channel 0274 0277 LPT3 0279 0279 LPT2 02F8 02FF COM2 0376 0376 Secondary IDE channel 0378 037F LPT1 03B0 03BB ATI Rage XL PCI bus 03B0 03DF PCI bus 03C0 03...

Page 118: ...annel 0D00 0FFF PCI bus C000 DFFF PCI bus E400 D43F Intel 8255x based PCI Ethernet 10 100 D800 D8FF ATI Rage XL PCI bus DFEC DFEF Standard dual channel PCI IDE controller DFF0 DFFF Standard dual channel PCI IDE controller E000 EFFF PCI bus Address hex Resource ...

Page 119: ...untime BIOS 896 K 960 K E0000 EFFFF 64 KB Reserved 816 K 896 K CD000 DFFFF 80 KB Available high DOS memory open to the PCI bus 640 K 816 K A0000 CCFFF 176 KB Video memory and BIOS 639 K 640 K 9FC00 9FFFF 1 KB Extended BIOS data movable by memory manager software 512 K 639 K 80000 9FBFF 127 KB Extended conventional memory 0 K 512 K 00000 7FFFF 512 KB Conventional memory ...

Page 120: ...ne hardware interrupt signal characteristics for APIC messages sent to local APIC s Interrupt System Resource NMI I O channel check 0 Reserved interval timer 1 Reserved keyboard controller 2 Reserved cascade interrupt from slave PIC 3 COM2 4 COM1 5 USB 6 Floppy controller 7 LPT1 8 Real time clock 9 Reserved for ACPI SCI 10 User available 11 User available 12 Onboard mouse port if present otherwise...

Page 121: ...rver typically uses and which ones are available for use by add in devices DMA Channel Data Width Resource 0 8 or 16 bits Open 1 8 or 16 bits Open 2 8 or 16 bits Open 3 8 or 16 bits Parallel port for ECP or EEP open 4 8 or 16 bits Reserved cascade channel 5 16 bits Open 6 16 bits Open 7 16 bits Open ...

Page 122: ...114 Reference Data ...

Page 123: ...storing 107 B back panel USB connector location 8 backing up files 66 battery installing 50 location 8 removing 50 replacing 50 troubleshooting 74 beep codes 91 bezel 6 installing 21 reinstalling 21 removing 19 bezel release tabs 6 BIOS recovery mode 61 saving system configuration information 57 Setup utility 57 updating 61 Boot menu BIOS Setup utility 59 Btu system heat output 107 C cabling diske...

Page 124: ...3 video port 4 8 cover panel reinstalling 22 removing 17 thumbscrew location 4 CPU fan location 8 FSB speed 40 heatsink 40 installing 40 locating pin 1 42 removing 40 replacing 40 socket location 7 specifications 106 speed 40 creating startup diskette 72 D deleting files 67 dimensions 107 DIMM installing 37 maximum memory 37 removing 37 replacing 37 slot location 7 specifications 106 standards sup...

Page 125: ...oubleshooting 76 hardware management connector location 8 heat output system 107 heatsink CPU 40 processor 40 removing 41 replacing 43 humidity maximum 107 operating 107 protecting the server 9 storing 107 I I O addresses 109 ports 106 IDE primary connector location 7 secondary connector location 7 installing 3 5 inch drive 30 5 25 inch removable media drive 30 adapter cards 44 add in cards 44 bat...

Page 126: ...cations 106 standards supported 37 troubleshooting 77 types supported 37 modem troubleshooting 78 monitor adjusting 10 port location 4 troubleshooting 84 mouse port location 3 7 troubleshooting 83 N network connector location 4 port location 8 NVRAM jumper 60 O operating altitude 107 humidity 107 shock 107 temperature 107 operating system setting up 11 shutting down 12 P parallel port location 3 8...

Page 127: ...source problems 63 R RAM installing 37 maximum 37 removing 37 replacing 37 specifications 106 standards supported 37 types supported 37 recovering from a failed BIOS update 61 recovery mode jumper 60 recovery mode BIOS 61 recovery system 72 Recycle Bin emptying 68 release tabs location 4 removable media drive installing additional 30 removing 44 adapter cards 44 add in cards 44 battery 50 bezel 19...

Page 128: ...ough 58 shock maximum 107 operating 107 packaged 107 shut down procedures 12 shutting down Windows 2000 server 12 slots expansion 8 SNMP agent 70 specifications electrical 108 environmental 107 mechanical 107 server 106 standard features 1 starting the server 10 startup diskette creating 72 static electricity preventing damage 15 storage altitude 107 humidity 107 temperature 107 surge suppressors ...

Page 129: ...ions 9 power source problems 63 preventing static discharge 15 printer 81 processor 77 system 82 video 84 turning off the server Windows 2000 server 12 typical configuration 105 U uninterruptible power supplies 64 updating the BIOS 61 upper drive cage location 5 USB port location 2 3 user password access 71 utility software BIOS Setup 57 hard drive maintenance 65 V video port location 4 8 troubles...

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