www.gateway.com
159
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow these recommendations before
contacting Gateway Customer Care:
•
Make sure that your computer is connected correctly to a grounded AC outlet that is
supplying power. If you use a surge protector, make sure that it is turned on.
•
If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely.
•
If you have recently installed hardware or software, make sure that you have installed it
according to the instructions provided with it. If you did not purchase the hardware or
software from Gateway, see the manufacturer’s documentation and technical support
resources.
•
If you have “how to” questions about using a program, see:
•
Online Help
•
Printed documentation
•
The Microsoft Windows documentation
•
The software publisher’s Web site
•
See the troubleshooting section of this chapter.
•
Have your customer ID, serial number, and order number available, along with a detailed
description of your problem, including the exact text of any error messages, and the steps
you have taken.
•
Make sure that your computer is nearby at the time of your call. The technician may have
you follow troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer Care, and information services.
Automated troubleshooting system
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
(US and Canada)
Summary of Contents for 3-Bay mBTX Pro
Page 1: ...3 Bay mBTX Pro USERGUIDE...
Page 2: ......
Page 28: ...CHAPTER 2 Setting Up and Getting Started 20...
Page 102: ...CHAPTER 9 Networking Your Computer 96...
Page 103: ...CHAPTER10 97 Protecting your computer Hardware security Data security Security updates...
Page 126: ...CHAPTER 11 Maintaining Your Computer 120...
Page 151: ...CHAPTER13 145 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support...
Page 168: ...CHAPTER 13 Troubleshooting 162...
Page 182: ...Contents 176...
Page 183: ......