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MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
Page 91
8.4 Printer
Troubleshooting
Fault
Probable Cause
Checks
Corrective Action
No Communication with the Printer
RS-485 cable is
disconnected.
Check the RS-485 cable connections
between the printer and OrPAY1000.
Make correct and
good connection if it
was incorrect.
LAN Cable is
disconnected.
Check the OrPAY1000 LAN cable.
Make correct and
good connection if it
was incorrect.
Incorrect Address
settings
Check printer address jumpers (no
jumper means that the address is
70HEX).
Set the correct Hex
address in SiteOmat.
Faulty printer
Replace the printer.
Paper is Not Automatically Cut
Paper is not being cut at the
end of the printing.
Incorrect SiteOmat
setting
Check SiteOmat printing settings.
Set SiteOmat printing
settings accordingly.
Faulty printer
cutter
Replace printer cutter.
Faulty printer
Replace printer.